Immacolata House

Portway, Langport TA10 0NQ
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9.7 81 Reviews
  • Immacolata House, Langport
Immacolata House is situated in the delightful town of Langport at the heart of the Moors and Levels. In its peaceful rural setting this prestigious home looks out across the green fields of Somerset's countryside. The home is registered to care for 49 elderly people with nursing needs, including 38 with dementia. In some circumstances, the home can care for people under 65 years of age if the assessed needs of the individual can be met. 24 hour care is available from the home's care team and registered nurses. This 2 storey purpose built home opened in 2007 and provides the highest standard of care in a first class environment. Accommodation is offered in 11 luxurious rooms in the Serena living area which accommodate residents with general nursing needs. The home has 38 rooms in 3 living areas providing truly outstanding accommodation for clients with nursing needs who have dementia. The home provides a progressive programme for elderly people living with confusional conditions. Carers support the existing capabilities of people with dementia by firmly placing the person before the illness to reaffirm their dignity and self esteem.

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Care Provided by Immacolata House

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Nursing Care
  • For a maximum of 49 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Challenging Behaviour/Psychosis
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Sue Stephens (Manager)
  • Admission Criteria
    • 50 Years & over
    • Ages 50+
  • Room Information
    • Single Rooms (49)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (49)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2007
    • Number of floors: 2

Funding & Fees Guide for Immacolata House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,650
    • Self-Funded Residential Dementia Care from £1,650
    • Self-Funded Nursing Care from £1,650
    • Self-Funded Nursing Dementia Care from £1,650
    • RESPITE Self-Funded Residential Care from £1,650
    • RESPITE Self-Funded Residential Dementia Care from £1,650
    • RESPITE Self-Funded Nursing Care from £1,650
    • RESPITE Self-Funded Nursing Dementia Care from £1,650
  • (these prices are only a guideline, please contact Immacolata House to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • N/A


  • Parking

  • N/A


Immacolata House Reviews (81)

Total of 81, showing 1-20
9.7

Immacolata House has a Review Score of 9.7 (9.653) out of 10, based on 22 reviews in the last 2 years. Over all time Immacolata House has 81 reviews.

Overall Experience

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Review from C L (Friend of Resident) published on 19 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is a lovely facility with a very friendly and caring feel about it. The staff are very helpful and compassionate.

Reply from Pip Harris, Marketing Manager at Immacolata House

Thank you so much for your kind words and for taking the time to write this review. We're delighted to hear that you had a positive experience at Immacolata House. Our team is dedicated to providing a warm, caring environment, and it means a lot to know that their compassion and helpfulness made a difference for you. Thank you again for your lovely words. I will pass them on to the team at Immacolata House, who will be delighted to read them. Kind regards


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Review from E R (Daughter-in-law of Resident) published on 12 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have just had a lovely visit with my mother in law. She was calm and happy. They looked after us and we had a stroll around the farm together before lunch. The staff were lovely helping me label her clothes and looking after us with cups of tea and coffee.

Reply from Pip Harris, Marketing Manager at Immacolata House

Thank you so much for your kind words. We're delighted to hear that you had a lovely visit with your mother-in-law and that she was happy and content. Our team always strives to provide a warm and welcoming environment, and we're glad you felt well looked after. It's wonderful that you were able to enjoy a stroll around the farm together - it's such a special part of Immacolata House. We truly appreciate your feedback and look forward to welcoming you again soon. Kind regards, Pip


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Review from S C (Daughter-in-law of Resident) published on 12 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother in law seems really happy now. It took her a while to accept that she wouldn't be able to manager at home. She doesn't venture out of her room very often preferring to watch her TV. All the staff are really lovely.

Reply from Pip Harris, Marketing Manager at Immacolata House

Thank you for taking the time to share your experience of our Immacolata House care home. We're so pleased to hear that your mother-in-law is happy and settling in, even though the transition took some time. Everyone adjusts in their own way, and we're glad she has found comfort in her room with her favourite routines. Our team is always here to support her, and we'll continue to encourage her in a way that feels right for her. Your kind words about our staff mean a lot - I will pass your lovely review on to the team as I'm sure they'll be delighted to read it. Kind regards, Pip


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Review from S L (Son of Resident) published on 10 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum receives a high standard of care. We are kept informed of any health issues and concerns. All the staff are lovely and welcoming.

Reply from Pip Harris, Marketing Manager at Immacolata House

Thank you for your wonderful feedback. We're so pleased to hear that you're happy with the high standard of care your mum is receiving and that you feel well-informed about her health. Our team strives to create a warm and welcoming environment, and your kind words mean a lot. I will pass your review on to the team at Immacolata House - I'm sure they'll be delighted to read it. Thank you again for taking the time to write this review. Kind regards


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Review from Holly M (Daughter of Resident) published on 5 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is set in the most beautiful and peaceful location, and the staff and manager go above and beyond to make a homely, welcoming and stimulating environment for residents and visitors alike. My family can't praise and thank the staff of Immacolata House enough. My father lived there for the last
3 years of his life. I particularly want to thank them for their care for my father in the last days of his life. Even though he wasn't really aware of his surroundings, the carers continued to treat him with kindness and respect and continued to make him comfortable. They were also so kind to my family and I as we spent his final hours with him. We will never forget them.

Reply from Pip Harris, Marketing Manager at Immacolata House

Thank you for taking the time to share your experience of Immacolata House Care Home. Firstly, I am very sorry for your loss - it is touching to read your kind words about our team and the support they provided, not only to your father but also to you and your family during such an emotional time. Ensuring that residents are comfortable and surrounded by compassionate care, especially in their final moments, is at the heart of what we do. Your appreciation will be shared with the team at Immacolata House, and I know they will be deeply moved to know they made a difference. Thank you again for taking the time to write this review. Thinking of you and your family at this time. Kind regards


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Review from M S (Son of Resident) published on 5 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the day my dad came the whole team have been amazing and made the transition for my dad and the whole family so much easier. Everyone goes out of their way to be helpful and understanding. We couldn't wish for a more especially when we know it is not always easy.

Reply from Pip Harris, Marketing Manager at Immacolata House

Thank you so much for your kind words and for taking the time to share your experience of our Immacolata House care home. It is wonderful to hear that our team has made your dad's transition into his new home smooth and that you have felt supported throughout the process.It's also lovely to read that you couldn't wish for more and you've always found the team to be helpful and understanding. I will pass your lovely review on to the team at Immacolata House - I'm sure they will be touched by your kind words. Kind regards


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Review from S D (Son of Resident) published on 5 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Pleasant environment with excellent staff.

Reply from Pip Harris, Marketing Manager at Immacolata House

Thank you for taking the time to review our Immacolata House Care Home. It's wonderful to hear that you have found the environment pleasant and that our team have always made a positive impression. Our staff are dedicated to providing excellent care and creating a warm, welcoming atmosphere for all residents and their families. I will be sure to share your feedback with the team, they'll really appreciate your kind words. Thank you again


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Review from S H (Daughter of Resident) published on 5 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad came into Immacolata on the 7th May 2024, since he came in we have been very pleased with the care he has received, and the welcoming we also received making us feel very comfortable every time we visit. Dad continues to receive great care and now with his one to one care 12 hours a day, this has
made such a difference. What a great team.

Reply from Pip Harris, Marketing Manager at Immacolata House

Thank you for your kind words and for taking the time to write this review. We are delighted to hear that both you and your dad have felt welcomed and comfortable since his arrival. It's wonderful to know that his care has met your expectations and that the addition of one-to-one support has made such a positive difference. Your kind words mean so much to our team, who work hard to provide compassionate, person-centred care for every resident. I will be sure to share your lovely feedback with them - they will be delighted to read your review. Kind regards


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Review from B B (Sister of Resident) published on 5 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I visited my brother regularly. He can have challenging behaviour due to his condition. I only know he is treated well when I am here because of his condition, he says that is not always the carers. Staff are very friendly to us.

Reply from Pip Harris, Marketing Manager at Immacolata House

Thank you for sharing your experience. We understand that challenging behaviours can be difficult to navigate, and we truly appreciate your trust in us to support your brother. It's lovely to hear that you have found our staff to be friendly and welcoming during your visits. Please know that our team is committed to providing compassionate, person-centred care, and we always strive to ensure the well-being and comfort of every resident. If you ever have any queries or would like to discuss anything further, please don't hesitate to reach out. Thank you again for taking the time to write this review. Kind regards


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Review from C J (Wife of Resident) published on 5 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very very good.

Reply from Pip Harris, Marketing Manager at Immacolata House

Thank you for your kind words. We're so pleased to hear you've had a positive experience at Immacolata House. Your feedback means a lot to us, and we truly appreciate the time you've taken to complete this review. If you have any additional feedback, please do not hesitate to get in touch. Kind regards


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Review from T B (Wife of Resident) published on 3 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband is very well supported and cared for by kind and caring staff. He has a clean and tidy room, almost like hotel! His diet has always been carefully catered for especially when he was loosing weight. There is always a calm and relaxed atmosphere throughout the home. The activities/events put
on for residents and their families are always fantastic and inclusive of all. Overall excellent.

Reply from Pip Harris, Marketing Manager at Immacolata House

Thank you for your wonderful review of our Immacolata House Care Home. It is lovely to hear that you are pleased with the care your husband is receiving from our dedicated care team. It is also great to hear that he's enjoying the activities programme and his diet is well catered for. Ensuring a calm and relaxed atmosphere throughout the home is something we truly value, and we're delighted that this has also contributed to his wellbeing. Your kind words mean so much to the team, and I will be sure to pass them on. Thank you again for your thoughtful review. Kind regards.


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Review from P J (Son of Resident) published on 3 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall very satisfactory

Reply from Pip Harris, Marketing Manager at Immacolata House

Thank you for taking the time to rate and review our Immacolata House Care Home. If you have any specific feedback or suggestions, please don't hesitate to get in touch; we're always keen to take on feedback and ensure we are delivering the highest standard of care. Kind regards.


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Review from A S (Wife of Resident) published on 3 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband came into Immacolata House on 7th May 2024 he settled in well. I am very pleased with the care he is given.

Reply from Pip Harris, Marketing Manager at Immacolata House

Thank you for taking the time to write this lovely review of our Immacolata House Care Home. We're delighted to hear that your husband settled in well at Immacolata House and that you're pleased with the care he is receiving. Our team is dedicated to providing a comfortable and supportive environment for residents and their loved-ones. I will pass on your kind words to the staff team who will be delighted to read them. Kind regards.


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Review from D P (Brother of Resident) published on 26 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

This is a friendly well staffed caring home. All the staff said hello and were welcoming. A member of staff said he was happy and settled here. He seems content and well-looked after. The staff keep in regular contact with me by email and phone. His bedroom is clean and tidy. We get regular invites
to social functions. The corridor bell is always ringing.

Reply from Pip Harris, Marketing Manager at Immacolata House

Thank you for your kind words and positive feedback. We're delighted to hear that you find our Immacolata House Care Home friendly and welcoming and that our staff keep you well-informed. We appreciate your mention of the corridor bell, and we'll look into ways to ensure it remains effective without being disruptive. If you have any further suggestions, please let us know - we really appreciate the feedback. Thank you again for taking the time to write this review. Kind regards


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Review from C S (Friend of Resident) published on 26 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I found my friend to be very happy and content. I can only describe Immacolata House as a warm and friendly house place to be.

Reply from Pip Harris, Marketing Manager at Immacolata House

Thank you for your lovely feedback. We're so pleased to hear that your friend is happy and content at Immacolata House. Creating a warm and friendly environment is our top priority, and it means a lot to know that it shines through. Thank you again for your kind words, I will pass them on to the care home Manager and Team - I am sure they'll be delighted to read your review. Kind regards


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Review from P M (Husband of Resident) published on 19 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As soon as I was offered the vacancy for my wife I was very happy. This was due to the care and respect I knew she would receive from the staff while she would be there. Her mother had the same level of care while she was there before her. The staff are very kind and respectful to my wife and always
keep me up to date on any developments.

Reply from Pip Harris, Marketing Manager at Immacolata House

Thank you for your thoughtful review of Immacolata House Care Home. Providing high-quality, compassionate care and ensuring residents' needs are met is our top priority, so it's lovely to hear that you feel confident in our team's dedication to looking after your wife - just as you did when they cared for your wife's mother. I will gladly share your kind words with the Home Manager and staff, who will be delighted to read them.


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Review from Annette P (Sister of Resident) published on 3 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Enjoy coming to visit him. He seems happy and is well looked after.

Reply from Pip Harris, Marketing Manager at Immacolata House

Thank you for taking the time to write this review. It's wonderful to hear that you enjoy visiting your brother at Immacolata House. Ensuring comfort, happiness, and quality care is always our top priority, and it's rewarding to know that it shows. I will pass your feedback on to the Manager and staff team. Kind regards,


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Review from Louise S (Daughter of Resident) published on 20 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are so pleased with the care dad has received since coming to Immacolata. He is settled and seems very happy here. Also really pleased with the care afforded to mum when she visits regularly and this care and support have made the huge change easier to cope with as she feels so welcome here.

Reply from Pip Harris, Marketing Manager at Immacolata House

Thank you so much for taking the time to write this review of our Immacolata House Care Home. It is lovely to hear that your dad has settled in well and is happy in his new home and that the transition has been made easier for you all with the support of our wonderful team. I will pass your kind words on to the team at Immacolata House. Kind regards


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Review from John D (Son of Resident) published on 20 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Continued compassionate and dignified care for my mother and our family. Appreciate all the help and kindness. The staff in particular deserve recognition for the excellent care and attention. Would highly recommend Immacolata.

Reply from Pip Harris, Marketing Manager at Immacolata House

Thank you for your kind words. It means a great deal to us that you and your family feel supported and cared for during your time with us. Our team is truly dedicated to providing compassionate and dignified care, and it's heartwarming to know that their efforts are making a difference for your mother and your family. I will pass this lovely review on to the team. Many thanks


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Review from Sylvia H (Wife of Resident) published on 20 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I can't thank the staff enough for the excellent care they give to my husband.

Reply from Pip Harris, Marketing Manager at Immacolata House

Thank you for your heartfelt feedback. It's truly our privilege to care for your husband, and we're so glad to know that our team's efforts have made a positive impact. I will pass your lovely review on to the team at Immacolata House who will be grateful to read your kind words. Many thanks


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Current Review Score: 9.7 (9.653)

Overview of Review Score

The Review Score of 9.7 (9.653) out of 10 for Immacolata House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 22 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.653 for Immacolata House is calculated as follows: ( (185 Excellents x 5) + (48 Goods x 4) + (3 Satisfactorys x 3) + (5 Poors x 2) + (4 Very Poors x 1) ) ÷ 245 Ratings = 4.653

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Immacolata House is based on 21 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 49 registered maximum number of service users is 9.8, which has been reached with 21 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 23 Jan 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (1)

Sue

Sue Stephens

Job Title: Care Home Manager

Joined: 2015

Sue was born in the West Midlands, in 1977 she moved to Gloucestershire and started a career in Catering Management. In 1989 after moving back to Birmingham, Sue started her Nursing career, first as a student nurse then moving to her first post on a stroke ward. Sue continued to work in various nursing roles.


An opportunity then arose to manage a home, who at the time were a small company in (Taunton Somerset). Sue managed the home for 10 years. Her next move involved turning failing homes around and building their reputations, a position she held for over 6 years.


In 2015 Sue joined Notaro Homes, her reason was she viewed the company as small enough to be personal, yet large enough to be effective and combined with an excellent local reputation. Sue has had a keen interest in Dementia care since 2009 which she continues to develop. She also holds a teaching qualification and enjoys mentoring students both pre and post-registration.


In her spare time, Sue lives on a smallholding of 5 Acres where she has sheep, ducks, chickens, geese and 6 dogs. She is also an assured breeder of West Highland Whites with the Kennel Club under the kennel name Alansus. Other hobbies and interests are travel, cooking, reading, walking and horse racing.


If you would like to contact Sue, please either contact the Immacolata House.


Frequently Asked Questions about Immacolata House

What types of Care is Immacolata House registered for?

Older Person Care, Dementia, Respite Care & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Immacolata House provide?

Palliative Care, Convalescent Care, Physiotherapy, Separate Specialist Dementia Care Unit & Own GP if required are other types of care provided.

How many Rooms does Immacolata House have?

There are 49 Single Rooms.

What are the Facilities & Services at Immacolata House?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Immacolata House to the centre of Langport?

0.9 mile(s) as the crow flies, distance by road may be significantly further.