Immacolata House

Portway, Langport TA10 0NQ
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9.7 81 Reviews
  • Immacolata House, Langport
Immacolata House is situated in the delightful town of Langport at the heart of the Moors and Levels. In its peaceful rural setting this prestigious home looks out across the green fields of Somerset's countryside. The home is registered to care for 49 elderly people with nursing needs, including 38 with dementia. In some circumstances, the home can care for people under 65 years of age if the assessed needs of the individual can be met. 24 hour care is available from the home's care team and registered nurses. This 2 storey purpose built home opened in 2007 and provides the highest standard of care in a first class environment. Accommodation is offered in 11 luxurious rooms in the Serena living area which accommodate residents with general nursing needs. The home has 38 rooms in 3 living areas providing truly outstanding accommodation for clients with nursing needs who have dementia. The home provides a progressive programme for elderly people living with confusional conditions. Carers support the existing capabilities of people with dementia by firmly placing the person before the illness to reaffirm their dignity and self esteem.

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Care Provided by Immacolata House

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Nursing Care
  • For a maximum of 49 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Challenging Behaviour/Psychosis
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Sue Stephens (Manager)
  • Admission Criteria
    • 50 Years & over
    • Ages 50+
  • Room Information
    • Single Rooms (49)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (49)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2007
    • Number of floors: 2

Funding & Fees Guide for Immacolata House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,650
    • Self-Funded Residential Dementia Care from £1,650
    • Self-Funded Nursing Care from £1,650
    • Self-Funded Nursing Dementia Care from £1,650
    • RESPITE Self-Funded Residential Care from £1,650
    • RESPITE Self-Funded Residential Dementia Care from £1,650
    • RESPITE Self-Funded Nursing Care from £1,650
    • RESPITE Self-Funded Nursing Dementia Care from £1,650
  • (these prices are only a guideline, please contact Immacolata House to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • N/A


  • Parking

  • N/A


Immacolata House Reviews (81)

Total of 81, showing 21-40
9.7

Immacolata House has a Review Score of 9.7 (9.653) out of 10, based on 22 reviews in the last 2 years. Over all time Immacolata House has 81 reviews.

Overall Experience

  • 60
  • 19
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Date Published

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Review from P R (Friend of Resident) published on 20 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are always pleasant and helpful. The necessary security means 'dropping in' takes a long time. I am concerned that the person I visit is never in a wheelchair that she could move around many be using her feet - she did this all the time before she went into hospital. Now she is stuck in one
place in the lounge or her room unable to move herself. This will make her physically weaker and socially isolated. She might benefit from an electric wheelchair. I am a health professional.

Reply from Pip Harris, Marketing Manager at Immacolata House

Thank you for taking the time to share your thoughts and observations. We truly appreciate your recognition of our staff's efforts to be pleasant and helpful.We also understand your concerns regarding the mobility and well-being of the person you visit. Ensuring we meet the needs of residents is a priority for us, and we value feedback that helps us improve. We will review the situation you've highlighted and see how this can be improved as we want to ensure the physical and social engagement needs of residents are being met. Thank you for bringing this to our attention, we welcome further discussions if you'd like to share any other feedback. Kind regards


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Review from Malcom N (Brother-in-law of Resident) published on 11 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

Thank God, after nearly a year in a locked ward in this "care home", the family of this resident has eventually managed to get him moved to a nice homely care home closer to his home of Yeovil. When one of us plucked up the courage to criticise this place, the manager quickly said that he would be evicted
to another place, no matter what home or how far away and we did not have a say in it, despite his partner having full power of attorney for him. We have found this ward to show not an ounce of compassion for its clients (as the manager likes to call them) and the atmosphere could not be less homely. Since last March he has been reduced from a fairly fit and a little overweight man in his late sixties with very poor eyesight and poor hearing to an underweight (lost 30 kilos) dependent shadow of his former self, now having previously non-existing conditions of incontinence, total blindness, a need for someone to feed him and dress him.

Reply from Pip Harris, Marketing Manager at Immacolata House

We are disheartened to read about your concerns regarding your relative's care. Resident wellbeing & comfort is our utmost priority. We value open communication with families. It is never our intention to dismiss concerns without proper consideration. If there was any miscommunication/misunderstanding, we sincerely apologise. Your relative's emergency placement in our home, which was always temporary, came to an end. The funders (social services) sought a permanent placement. Your relative had complex needs before joining us, including being registered as blind. He received diligent care including close monitoring by healthcare professionals. It's worth noting that health changes can be attributed to various factors, including progression of his dementia. We appreciate the thorough investigation conducted by the council's Adult Safeguarding Team, requested by the family, which found no issues regarding his care. We wish him the best in his new home & remain open to further discussion.


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Review from Jackie C (Niece of Resident) published on 16 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

At present, it is very hard to give an informed review.
Since my uncle has moved into the care home, there have always been Covid restrictions.
My uncle appears clean and fairly settled when we visit.
I would like to be kept more informed of any activities he is involved in.

Reply from Pip Harris, Marketing Manager at Immacolata House

Thank you for taking the time to write this review. We appreciate the last few years of Covid restrictions have been difficult on families and residents. We appreciate the vital role that loved ones play in the well-being and care of their friend or family member and will take your feedback forward to see how we can keep loved ones better informed of activities in the home. Thank you again for writing the review and providing us with your feedback. Kind regards.


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Review from G C (Wife of Resident) published on 2 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has Parkinson's with Lew Body Dementia. He is well looked after and always has his own clothes on and is clean and well-shaven. Medication is on time so important with Parkinson's. He is now mobile but has a special chair so that he can be taken to the community room and dining room. We are
kept well informed if he is poorly.

Reply from Pip Harris, Marketing Manager at Immacolata House

Thank you so much for writing this review of our Immacolata House Care Home. It is great to see that our person-centered care approach is ensuring that your husband's needs are well attended to and he is receiving our usual high standard of care. We have a brilliant staff team at Immacolata House, I will pass your feedback on to them as I'm sure they like to read your review. Take care, Pip


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Review from J G (Husband of Resident) published on 2 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The grounds are a nice approach to the home and provide a pleasant and quiet area to wait with a resident. On reaching the entrance automatic doors are a simple and welcoming feature. Unfortunately, these are lev open sometimes and the air is full of flies. Sadly the visitor's toilet is behind a secure
door, which is a bit embarrassing.
The staff are generally friendly and attentive although they don't communicate all the decisions of management. The resident's room is kept clean and tidy. I haven't tried the meals but the cup of tea strangely came without milk. There are no signs of activities.

Reply from Pip Harris, Marketing Manager at Immacolata House

Thank you for taking the time to write this review and provide us with your feedback. We'll take a look into all of those points you have raised and aim to improve on them so that your experience as a visitor is much better in the future. We are happy to hear that you've found our staff friendly and attentive - staff communication is something we are continuously improving through training, apologies if you have found it below our usual high standards at times. All of our homes have a full schedule of activities taking place throughout the week but may not have been happening when you have visited. As mentioned above, we'll look into all of these points and look at ways of improving. Thank you again for your honest feedback, it is greatly received as can only serve to help us improve our services. Kind regards, Pip


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Review from M T (Husband of Resident) published on 2 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are always very friendly and helpful on the telephone and whenever I visit. Covid has been a problem for all concerned in all homes, but I feel Immacolata House coped extremely well with all the restrictions included through no fault of their own.

Reply from Pip Harris, Marketing Manager at Immacolata House

Thank you so much for taking the time to write this review of our Immacolata House Care Home. We are happy to hear that you've found our staff to be friendly and helpful at all times. The pandemic has been a challenging time for all care homes, thank you for acknowledging that the team has done well throughout. Take care, Pip


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Review from W B (Husband of Resident) published on 20 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Since my wife was sent to Immacolata House in August 2021, I have found the staff very polite and caring. My wife is well looked after and treated with respect and attention.

Reply from Leila Sharkey, Operations Manager at Immacolata House

Thank you for your comments. We are pleased that you are happy with the care and attention that your wife receives.


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Review from Christopher W (Husband of Resident) published on 13 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife, who has been a resident at Immacolata House for six years, continues to receive care of the highest quality. All the staff have worked their hardest in the face of all the difficulties thrown at them by the pandemic. I offer my sincere thanks to them.

Reply from Pip Harris, Marketing Manager at Immacolata House

Thank you for taking the time to write this brilliant review. It means so much to the staff that you appreciate and recognise all of their hard work and the high level of care they provide. I will pass this on to the manager and the staff team as they'll be delighted to read your kind words. Take care.


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Review from John S (Brother of Resident) published on 13 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good service.
Happy atmosphere.
People are looked after very well.
Brother is very happy.

Reply from Pip Harris, Marketing Manager at Immacolata House

Thank you for this great review. We really appreciate you taking the time to review our care home, and we are glad to hear that your brother is very happy at Immacolata House. Kind regards.


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Review from Pamela L (Wife of Resident) published on 12 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband moved to Immacolata House in August 2021 during the time of more Covid restrictions, subsequently, these have eased, and now, as an "essential carer", I am able to visit three times weekly. The environment is good. A spacious room with en-suite, dining and lounge areas with home comforts.
Staffing levels appear to be excellent, caring, kind and sensitive to his needs, and also to mine. My husband is cared for, most importantly, with dignity. The meals provided are varied, first-class, and always, he is offered a choice. The staff are working hard to maintain his mobility and engage him in any activities that are possible following extensive research and time at Immacolata House. I really believe my husband is in the best possible, professional hands. Communication with the staff has been excellent.

Reply from Pip Harris, Marketing Manager at Immacolata House

We are so delighted to receive this wonderful review about our Immacolata House Care Home. Thank you so much for your kind words. I'll pass this review on to the manager and staff team, as I'm sure they would love to read it. Kind regards.


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Review from M M (Wife of Resident) published on 6 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband became a resident in September 2021. I am satisfied with the care he receives. The management is pleasant and the staff caring and helpful.

Reply from Pip Harris, Marketing Manager at Immacolata House

Thank you so much for taking the time to write this review of our Immacolata House Care Home. It's great to hear that you are happy with the care your husband is receiving from our wonderful staff team. I will ensure they are aware of this review as I'm sure they'll be grateful to receive the feedback. Kind regards.


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Review from Caroline J W (Daughter of Resident) published on 19 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father went to live in Immacolata House from Nov 2019 until April 2020 where he passed away. What amazing people work there, my father was not the easiest to look after but the staff were amazing with him, he would laugh with them and I felt he was safe and looked after. I work nights, so I would
ring 3 am and every time the staff were happy to answer my questions, there were a lot of questions some times. I can't thank the staff enough they made a very hard decision easy for me. You are all wonderful, my father was so happy with you. Thank you all.

Reply from Immacolata Jacobs, Media Marketing at Immacolata House

We really appreciate you completing this wonderful review, especially at a challenging time. It is lovely to read your positive comments on the care and support received by your father and that you were fully supported too. Our staff take great care and respect when providing support for all our residents and their loved ones.
I will personally ensure all the team at Immacolata House are aware of your positive feedback.
May we wish you and your family well for the future.


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Review from K K (Daughter-in-law of Resident) published on 26 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff have been absolutely amazing. I would thoroughly recommend Immacolata House. They have helped all of us through a very difficult and stressful time. They have and still do look after my father-in-law so well. Caring, thoughtful and happy people. Amazing food!

Reply from Immacolata Jacobs, Media Marketing at Immacolata House

We greatly appreciate the time you have taken to complete this wonderful review. It is lovely to read your positive comments on the care and support received by your father-in-law and that you and your family are fully supported too.
I will personally ensure that all the team are aware of your comments and feedback. Kindest Regards.


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Review from S O (Son of Resident) published on 7 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Over the five years, our Mum has been in your care, she has been treated with dignity as an individual. You can see that the staff care and worked to give our Mum a good quality of life.
At the end, Mum was treated with sympathy and dignity. After she died, staff showed continuing care by laying her
out and dressing her, so she was smart in her own style.
Our thanks to all at Immacolata House, for the care they have given our Mum over the last five and a half years.

Reply from Immacolata Jacobs, Media Marketing at Immacolata House

We really appreciate you completing this wonderful review, especially at this challenging time. Our staff take great care and respect when providing support for all our residents and their loved ones. I will personally ensure all the team at Immacolata House are aware of your positive feedback. May we wish you and your family well for the future.


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Review from P E (Friend of Resident) published on 3 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very caring staff and good facilities.

Reply from Immacolata Jacobs, Media Marketing at Immacolata House

Thank you kindly for taking the time to review Vane Hill. We are pleased to read your positive comments. I shall be sure to share your review with the team. All the best.


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Review from S H (Sister of Resident) published on 26 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother spent the final nine months of his life, at Immacolata, he was taken great care off. The staff were very empathic as well as professional.
I was always very well informed about his care plan and condition. I too was made to feel most welcome, by all the staff when visiting. I cannot praise
the staff enough. The home was always very clean and inviting, the outside surroundings very nice. I had every faith in them caring for my brother.

Reply from Immacolata Jacobs, Media Marketing at Immacolata House

We greatly appreciate the time you have taken to complete this wonderful review. It is lovely to read your positive comments on the care and support received by your brother.
Our staff take great care and respect when providing support for all our residents and their loved ones. I will personally ensure that all the team are aware of your comments and feedback. Kindest regards.


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Review from V H (Friend of Resident) published on 24 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

An unmarried lady used to her own space who says she finds carers coercive, invasive and rough. She has never used soap on her face and was mortified when her face was soaped and shaved. She was crying when we visited. (We have never seen her cry) She has language difficulties with the staff both ways
and finds them difficult to understand. Personal hygiene is personal and needs to be discussed. Cultural dress frightens client and she needs help here.

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Review from J B (Partner of Resident) published on 11 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My partner has received very good care. The staff who assist him show real sympathy and the care assistants work extremely hard. The main terrace staff are always polite and kind and make every effort to ensure that my partner is comfortable. The nursing staff are caring and do their very best for him.

Reply from Immacolata Jacobs, Media Marketing at Immacolata House

We greatly appreciate the time you have taken to complete this wonderful review. It is lovely to read your positive comments on the care and support received by your partner. Our staff take great care and respect when providing support for all our residents and their loved ones.
I will personally ensure that all the team are aware of your comments and feedback. Kindest regards.


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Review from J A (Wife of Resident) published on 4 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are very helpful and always at hand if I need to know anything. The home is very clean with no smells. The staff are always very pleasant.

Reply from Immacolata Jacobs, Media Marketing at Immacolata House

Thank you for taking the time to write your lovely review of Immacolata House. Feedback is greatly valued by the team and allows us to ensure we are delivering a very high standard of care and support. I will personally ensure that all the team are aware of your comments and feedback. Kindest regards.


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Review from J P (Daughter of Resident) published on 4 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum has been at the home now for over 6 months and is in the later stages of Dementia, so doesn't really know where she is herself. I have been very pleased with the way she settled in and that her needs at this stage of her illness are being well met. The staff are very welcoming and friendly, giving
mum the support she requires. She has enjoyed joining-in with a variety of activities, she can attend. The home is in a lovely location, is fairly modern compared to some older style homes and is kept very clean.

Reply from Immacolata Jacobs, Media Marketing at Immacolata House

We greatly appreciate the time you have taken to complete this wonderful review. Feedback is greatly valued by the team and allows us to ensure we are delivering a very high standard of care and support. I will personally ensure that all the team are aware of your comments and feedback. Kindest Regards.


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Current Review Score: 9.7 (9.653)

Overview of Review Score

The Review Score of 9.7 (9.653) out of 10 for Immacolata House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 22 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.653 for Immacolata House is calculated as follows: ( (185 Excellents x 5) + (48 Goods x 4) + (3 Satisfactorys x 3) + (5 Poors x 2) + (4 Very Poors x 1) ) ÷ 245 Ratings = 4.653

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Immacolata House is based on 21 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 49 registered maximum number of service users is 9.8, which has been reached with 21 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 23 Jan 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

There are currently no awards/recognitions posted yet for Immacolata House

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Meet the Team (1)

Sue

Sue Stephens

Job Title: Care Home Manager

Joined: 2015

Sue was born in the West Midlands, in 1977 she moved to Gloucestershire and started a career in Catering Management. In 1989 after moving back to Birmingham, Sue started her Nursing career, first as a student nurse then moving to her first post on a stroke ward. Sue continued to work in various nursing roles.


An opportunity then arose to manage a home, who at the time were a small company in (Taunton Somerset). Sue managed the home for 10 years. Her next move involved turning failing homes around and building their reputations, a position she held for over 6 years.


In 2015 Sue joined Notaro Homes, her reason was she viewed the company as small enough to be personal, yet large enough to be effective and combined with an excellent local reputation. Sue has had a keen interest in Dementia care since 2009 which she continues to develop. She also holds a teaching qualification and enjoys mentoring students both pre and post-registration.


In her spare time, Sue lives on a smallholding of 5 Acres where she has sheep, ducks, chickens, geese and 6 dogs. She is also an assured breeder of West Highland Whites with the Kennel Club under the kennel name Alansus. Other hobbies and interests are travel, cooking, reading, walking and horse racing.


If you would like to contact Sue, please either contact the Immacolata House.