Review from R D (Stepdaughter of Resident) published on 4 October 2019
Submitted via Postal Card • Report

Overall Experience

The staff do a very difficult job with respect, patience and good humour and they have my admiration.

Reply from Immacolata Jacobs, Media Marketing at Immacolata House

Thank you for taking the time to write your review of Immacolata House. Our staff take great care and respect when providing care for our residents and their loved ones, so I shall be sure to share with them your kind words and admiration. Kindest regards.

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Review from R L (Wife of Resident) published on 3 October 2019
Submitted via Postal Card • Report

Overall Experience

Very friendly staff, clean and tidy, always happy to help where needed. Food leaves a little bit to be desired, could do with small changes, try cauliflower cheese or similar. This is a county with farm workers etc. Lots of males who eat cheese. On the whole, suitable but need more variation.

Reply from Immacolata Jacobs, Media Marketing at Immacolata House

Thank you for taking the time to write your review of Immacolata House. We aim to provide a service that meets residents' and loved ones' expectations; therefore, I apologise if you feel that we have fallen short on this occasion, with regards to the food.
I have discussed with the kitchen team at Immacolata House and can confirm that we do offer cauliflower cheese every Sunday, and a ploughman's on a Wednesday. Also, the menus are different on a fourteen-day cycle with three different choices each meal. Changes are and can be discussed at relatives' meetings.
I hope this response covers all of your comments, however, please don't hesitate to discuss further with the home manager, Sue Stephens.
All the best.

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Review from Sally B (Daughter of Resident) published on 30 September 2019
Submitted via Website • Report

Overall Experience

My mother has been resident at Immacolata now for nearly two years - she has been very well looked after in a sympathetic and respectful way and we are kept well informed of her welfare.

Reply from Immacolata Jacobs, Media Marketing at Immacolata House

We greatly appreciate the time you have taken to complete this wonderful review. Feedback is greatly valued by the team and allows us to ensure we are delivering a very high standard of care and support. I will personally ensure that all the team are aware of your comments and feedback. Kindest Regards.

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Review from J R (Wife of Resident) published on 30 September 2019
Submitted via Postal Card • Report

Overall Experience

The home is in lovely surroundings. The staff are very caring. The food is fantastic, all-round very nice care home and very well run.

Reply from Immacolata Jacobs, Media Marketing at Immacolata House

We greatly appreciate the time you have taken to complete this wonderful review. Feedback is greatly valued by the team and allows us to ensure we are delivering a very high standard of care and support. I will personally ensure that all the team are aware of your comments and feedback. Kindest Regards.

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Review from L H (Wife of Resident) published on 30 September 2019
Submitted via Postal Card • Report

Overall Experience

I had a missed call on my phone so rang them when I got home from work. I found it very hard to make the person understand what I was calling for and when speaking to the next person I found it almost impossible to understand what they were telling me. If I find it hard, how do the residents cope? I

think all staff should be able to speak and understand English at a reasonable level.

Reply from Immacolata Jacobs, Media Marketing at Immacolata House

Thank you for taking the time to write your review of Immacolata House. We were pleased to see that you have rated our overall standards highly. With regards to your recent telephone conversation; as you can imagine we are slightly surprised as in general it is only our nurses, manager or reception whom will answer the phone, and they all have excellent English skills.
We aim to provide a service that meets residents' and loved ones' expectations, I can only apologise if you feel that we have fallen short on this occasion.
Your comments/review has been passed to the manager, who I am sure will be in touch soon to discuss.
Kindest regards.

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Review from Jill C (Wife of Resident) published on 24 September 2019
Submitted via Postal Card • Report

Overall Experience

I am extremely happy with the attention my husband receives. All staff, whatever their category, always welcome you when you visit. I am impressed with the cleanliness that is achieved under some difficult circumstances.

Reply from Immacolata Jacobs, Media Marketing at Immacolata House

We greatly appreciate the time you have taken to complete this wonderful review. I will personally ensure that all the team are aware of your comments and feedback. Feedback is greatly valued by the team and allows us to ensure we are delivering a very high standard of care and support. All the best.

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Review from J R (Husband of Resident) published on 24 September 2019
Submitted via Postal Card • Report

Overall Experience

I am happy my wife is cared for in such a caring place.

Reply from Immacolata Jacobs, Media Marketing at Immacolata House

Thank you for taking the time to write your review of Immacolata House. I will be sure to pass on your kind words to all the team. Kindest regards.

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Review from A P (Husband of Resident) published on 24 September 2019
Submitted via Postal Card • Report

Overall Experience

I am always made welcome, always sad I could no longer care for my wife. I see her every day and am happy to know she is well cared for.

Reply from Immacolata Jacobs, Media Marketing at Immacolata House

Thank you for taking the time to write your review of Immacolata House. Feedback is greatly valued by the team and allows us to ensure we are delivering a very high standard of care and support. Kindest regards.

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Review from B R (Son of Resident) published on 31 July 2019
Submitted via Postal Card • Report

Overall Experience

Mother was cared for compassionately and well. I was informed of her condition regularly between weekly visits. Every effort was made to divert and stimulate her. Her wishes were respected wherever practical and safe. Staff were patient and affectionate.

Reply from Immacolata Jacobs, Media Marketing at Immacolata House

We greatly appreciate the time you have taken to complete this wonderful review. I will personally ensure that all the team are aware of your comments and feedback. Feedback is greatly valued and allows us to ensure we are delivering a very high standard of care and support. All the best.

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Review from E J (Wife of Resident) published on 12 July 2019
Submitted via Postal Card • Report

Overall Experience

Words cannot explain my gratitude to the staff of Immacolata for their care of my husband and their concern for myself and family.

Reply from Immacolata Jacobs, Media Marketing at Immacolata House

Thank you for taking the time to write your review of Immacolata House. Our staff take great care and respect when providing support for all our residents and their loved ones. We will be sure to pass on your gratitude to all the team. Kindest regards.

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Review from Helen A (Daughter of Resident) published on 12 July 2019
Submitted via Postal Card • Report

Overall Experience

My father was at Immacolata for 5 months before he died. The care he received from day 1 was excellent and such dignity was shown. The setting is so homely and all the accommodation is of a very high standard and the grounds excellent. The staff team were always so friendly and committed to giving the

best possible care. The communication with me over his care was excellent and very responsive. I also cannot thank them enough for their sensitivity in the handling of his 'end of life' and the care they also showed towards my mother and myself. Thank you for everything.

Reply from Immacolata Jacobs, Media Marketing at Immacolata House

We really appreciate you completing this wonderful review, especially at this challenging time. Our staff take great care and respect when providing support for all our residents and their loved ones. I will personally ensure all the team at Immacolata House are aware of your positive feedback. May we wish you and your family well for the future.

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Review from Carole W (Daughter of Resident) published on 10 June 2019
Submitted via Postal Card • Report

Overall Experience

I am very satisfied with the care my mother received. The staff were extremely helpful and friendly. Nothing was too much trouble. I was informed straight away if there were any health issues or if I was needed at the home.

Reply from Immacolata Jacobs, Media Marketing at Immacolata House

Thank you so much for your kind words Carole. We really appreciate you taking the time to share your experience with us and are so happy that you are 'very satisfied' with the care your mother received. I will be sure to pass on your words to all the team at Immacolata House. We wish you all the best.

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Review from Kevin S (Son of Resident) published on 26 April 2019
Submitted via Postal Card • Report

Overall Experience

I have already passed on my recommendation to a friend whose mother will probably need care soon. I would like to say my father's stay was as perfect a last year for him as possible. The care he received was superb and the dignity in which he was treated first class. I am very contented that his last

months and weeks were made comfortable by all his carers. Thank you kindly.

Reply from Sue Stephens, Manager at Immacolata House

Dear Kevin
Thank you for your wonderful compliments I have passed them to all the staff. It was a pleasure to look after your father, and wonderful to have your input into the daily running of the home. We miss you both.

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Review from Judith (Niece of Resident) published on 18 January 2019
Submitted via Website • Report

Overall Experience

I can’t praise Immacolata House enough. My uncle has been a resident there for two years. The care they have shown him is wonderful. Immacolata was second on my list of six care homes to visit. When I walked into Immacolata I had an immediate feeling that it was right for us. It has a homely, friendly

feel from the moment you walk in and I didn't even bother to visit the others on the list. When he was able we both loved to sit in the garden watching the alpacas and other animals that they keep.
A couple of times I have eavesdropped on conversations the staff are having with him. They have never been less than loving and they speak to him as if he was family.
He is now 97 and has various troubles as well as dementia but the nursing care is great. They always ring me directly to tell me of any problems and how they are treating them. They always start the phone call with a “no need to worry” which is very much appreciated. I’m happy to recommend Immacolata House 100 per cent.

Reply from Immacolata Jacobs, Media Marketing at Immacolata House

On behalf of Notaro Care Homes, may I thank you for taking the time to write such a wonderful review of Immacolata House.
Each member of staff works tremendously hard for each and every resident and it's so touching to read your wonderful experience while your uncle lives with us. I will be sure to share your words with all the team at Immacolata House. Kindest regards

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Review from Kai L (Grandson of Resident) published on 17 January 2019
Submitted via Website • Report

Overall Experience

A quality care home with good facilities. Always seems to be a good number of carers available to look after the residents and also assist relatives with any queries when they arise. Grandmother seems to be happy and enjoy living here.

Reply from Immacolata Jacobs, Media Marketing at Immacolata House

Thank you very much for taking the time to write such a lovely review of Immacolata House. I will pass on your kind words to all the team. Kindest regards

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Review from Christine T (Daughter of Resident) published on 7 January 2019
Submitted via Postal Card • Report

Overall Experience

My Mum was a resident for 9 months and form the time she arrived she was treated with the love and care that any family would be pleased with. All the staff are genuine and caring. I couldn't have been happier with her placement there.

Reply from Immacolata Jacobs, Media Marketing at Immacolata House

Thank you for taking the time to write a lovely review of Immacolata House. It is so nice to read your positive comments on the care and support your mother received. I shall be sure to share your review with all the team. Best wishes to you and your family.

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Review from Margaret H (Aunt of Resident) published on 18 December 2018
Submitted via Postal Card • Report

Overall Experience

Excellent. The best care home I have ever visited. Clean, friendly (lovely cup of tea, a lovely touch after a long journey). Staff look lovely in their Xmas outfits. Nothing is too much trouble for the staff. We had 2 visits from a lady who they collected, then a lovely man who thought it was his room.

"I said yours is down the corridor". I took him along and saw a nurse. I explained he came into the room and I brought him back. Don't worry, I understand and have compassion.

Reply from Immacolata Jacobs, Media Marketing at Immacolata House

Thank you very much for taking the time to write such a lovely review of Immacolata House. Our staff work so hard, and it's so nice to read such kind words. I will pass them on to the all the team. Kindest regards

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Review from Patricia M (Partner of Resident) published on 27 November 2018
Submitted via Postal Card • Report

Overall Experience

My partner has been at Immacolata House for just over a year. The staff are kind, patient and good humoured and he is very well cared for. The home is clean and warm and meals are good and plentiful. Should there be any concerns about my partner's health I am informed straight away. The staff are always

prepared to listen should I have any worries. I would be happy to recommend Immacolata House.

Reply from Immacolata Jacobs, Media Marketing at Immacolata House

Thank you for taking the time to write your positive review of Immacolata House. I will be sure to pass on your kind words to all the team at the home. All the best

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Review from Douglas A (Husband of Resident) published on 21 September 2018
Submitted via Postal Card • Report

Overall Experience

Immacolata House is situated in a lovely rural setting with open grounds and farmland just outside Langport. The home has, due to managament and staff that homely and relaxed environment which is highly important to residents. Food and overall cleaniness is exceptional and gardens are kept to a good

standard. Immacolata House has my recommendation to any future family member.

Reply from Sue Stephens, Manager at Immacolata House

Thank you for your kind remarks, we are glad you have been happy with our service for these past years.

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Review from Sam V (Husband of Resident) published on 30 August 2018
Submitted via Postal Card • Report

Overall Experience

Lounge staffing is sometimes inadequate with residents left unsupervised as staff breaks coincide or overlap. Increases in agency staff leads to a lack of familiarity and understanding of individual needs and preferences. Diarised requests have been missed and handover from night to day staff can add

to these problems. In some cases, agency staff appear improperly trained in the physical handling of residents needing hoists/wheelchairs leading to discomfort and a reluctance to co-operate. My opinion of staff - 'satisfactory' is a general view. Staff in the main are good or excellent! Despite the reservations listed, I am content with the care and attention my wife receives, hence I am 'extremely likely' to recommend this care provider, based on a four year tenure.

Reply from Sharon Warren, Public Relations Manager at Immacolata House

It is good to hear that in the main you feel the staff team are good or excellent. We have fed back your comments to the agency regarding your view of their employees moving and handling techniques and training. Please, would you report any specific concerns that you note during your visit at the time so that the nurse in charge can deal with it promptly?
We do aim to have someone in the lounge areas, however, as you can appreciate at times they may need to assist someone and therefore may not always be present. It was especially nice to hear that you are content with the care your loved one receives and we will be sure to pass this to the staff team. Kind regards, Operations Manager.

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Immacolata House

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