Immacolata House

Portway, Langport TA10 0NQ
Submit a Review
9.7 81 Reviews
  • Immacolata House, Langport
Immacolata House is situated in the delightful town of Langport at the heart of the Moors and Levels. In its peaceful rural setting this prestigious home looks out across the green fields of Somerset's countryside. The home is registered to care for 49 elderly people with nursing needs, including 38 with dementia. In some circumstances, the home can care for people under 65 years of age if the assessed needs of the individual can be met. 24 hour care is available from the home's care team and registered nurses. This 2 storey purpose built home opened in 2007 and provides the highest standard of care in a first class environment. Accommodation is offered in 11 luxurious rooms in the Serena living area which accommodate residents with general nursing needs. The home has 38 rooms in 3 living areas providing truly outstanding accommodation for clients with nursing needs who have dementia. The home provides a progressive programme for elderly people living with confusional conditions. Carers support the existing capabilities of people with dementia by firmly placing the person before the illness to reaffirm their dignity and self esteem.

Show Immacolata House on the Map

Care Provided by Immacolata House

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Nursing Care
  • For a maximum of 49 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Challenging Behaviour/Psychosis
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Sue Stephens (Manager)
  • Admission Criteria
    • 50 Years & over
    • Ages 50+
  • Room Information
    • Single Rooms (49)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (49)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2007
    • Number of floors: 2

Funding & Fees Guide for Immacolata House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,650
    • Self-Funded Residential Dementia Care from £1,650
    • Self-Funded Nursing Care from £1,650
    • Self-Funded Nursing Dementia Care from £1,650
    • RESPITE Self-Funded Residential Care from £1,650
    • RESPITE Self-Funded Residential Dementia Care from £1,650
    • RESPITE Self-Funded Nursing Care from £1,650
    • RESPITE Self-Funded Nursing Dementia Care from £1,650
  • (these prices are only a guideline, please contact Immacolata House to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • N/A


  • Parking

  • N/A


Immacolata House Reviews (81)

Total of 81, showing 61-80
9.7

Immacolata House has a Review Score of 9.7 (9.653) out of 10, based on 22 reviews in the last 2 years. Over all time Immacolata House has 81 reviews.

Overall Experience

  • 60
  • 19
  • 1
  • 1
  • 0

Date Published

81
21
21
22
59

Review from J J (Friend of Resident) published on 17 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The standard throughout the home is excellent. The staff are very friendly, caring and there appears tob e little staff turnover. I feel this is down to the Manager who is always to be seen and is very approachable. The atmosphere is always pleasant with a lot of interaction between staff and residents.
I cannot comment on value for money as a D.O.L. is in place.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Susan C (Daughter of Resident) published on 17 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Immacolata House is well staffed, with well-trained nurses and carers (as well as support staff) who understand the needs of people with dementia. I would prefer it if staff wore name badges. There are a lot of them and it is difficult to remember all of their names. The ID lanyards that they wear often
twists round so that you cannot see the name.

Reply from Sharon Warren at Immacolata House

Many thanks for taking the time to share your comments regarding Immacolata House. Unfortunately, we do not deem it safe for our staff to wear name badges, as we feel they could potentially cause harm to residents during moving and handling. We feel that lanyards are a safer option. We have installed a photo board in the reception at Immacolata House, which has the photo, name and position of each person that works within the home. Once again thank you for your review of Immacolata House and your continued support of our home.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Philip B (Son of Resident) published on 16 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother is well cared for in a safe and secure environment which gives the family peace of mind as we do not live locally.
Her needs are extensive and the staff to do their best in the challenging circumstances.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Patricia M (Daughter of Resident) published on 7 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been at Immacolata House since February 2018. When she arrived from hospital, she could not walk unaided but after the care and support of all the staff and management, she is now mobile with a walker and much better.
All the staff have been wonderful and very caring to mym and our family.
This
has been a very hard and stressful time for us and the care and support from Immacolata house has been wonderful. Thank you, everyone.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Peter W (Husband of Resident) published on 7 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to thank you all for the sterling work you do looking after my wife and everyone. You are a great team and you are focused on your work. Once again, thank you.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J S (Wife of Resident) published on 31 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was cared for with dignity and respect. The staff were also kind to me.

Reply from Sharon Warren, Public Relations Manager at Immacolata House

Thank you for sharing your comments about Immacolata House.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Nick B (Son of Resident) published on 26 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I found the staff very attentive towards my mother and treated her with great respect. Guests were warmly welcomed and offered a chair and refreshments when required. On the one occasion, I found the need to mention unclean areas, it was quickly sorted without fuss. I would happily recommend Immacolata
House to others.

Reply from S Stephens, Registered Manager at Immacolata House

Dear Nick, thank you for your kind comments, I will pass them on to the staff.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J B (Wife of Resident) published on 28 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The home is very good and they are helpful. As far as I can tell they cater very well. If help is needed they respond quickly.

Reply from Sharon Warren, Public Relations Manager at Immacolata House

Thank you for sharing your thoughts and opinions of Immacolata House.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Y R (Wife of Resident) published on 28 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband has been cared for at the home since November 2011. The home has done the best they can do to meet his needs which are complex since his major stroke in May 2005. When a problem has arisen, the manager and family have been involved to find an appropriate result.

Reply from Sharon Warren, Public Relations Manager at Immacolata House

It's very kind of you to take the time to share your thoughts and opinions of Immacolata House. I will be sure to share them with the hardworking staff at the home.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Ann W (Daughter of Resident) published on 12 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father received the level of care appropriate for his needs, including equipment, respect and kindness, daily living. The staff were excellent and the home and his room a delight to visit. He was comfortable and interacted well until his final days. As his health deteriorated, staff responded promptly
to his changing needs.

Reply from Sharon Warren, PR Manager at Immacolata House

On behalf of the company may I first thank you for taking the time to write a lovely review of Immacolata House. Our staff take great care and respect when providing care for our residents and it's so nice to hear such lovely comments, which I shall be sure to share with them. It's always a difficult decision when moving a loved one into a home, which is why reviews like this are so important for others to read, to help make that decision a little easier.
May we wish you well for the future and please pop into Immacolata House and say hello any time for a cuppa.
Best wishes.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Sally J (Wife of Resident) published on 30 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was admitted 4 months ago as I could no longer cope with his Alziehmers and mobility problems. He was, from the start, made very welcome and his various needs noted and cared for. He has settled so well. Thanks to the lovely atmosphere and level of care. I am kept fully informed of his health
and any changes with him. The whole family feel very lucky that we were able to find him this home and that he is so happy and safe.

Reply from Sharon Warren, PR Manager at Immacolata House

Many thanks for taking the time to write such a lovely review of Immacolata House. It's wonderful to hear how well your husband has settled in and all of his needs have been taken care of. The staff work so hard within the home, I will be sure to share your comments with them and the manager.
'Putting people first' is part of the foundations in which our company is built on, and we ensure through ongoing training and development, that our staff adopt this ethos. It's comforting to hear how well they are doing through communications such as this and on behalf of Notaro Care Homes, we thank you for sharing.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from John H (Brother of Resident) published on 19 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care and attention the resident had could not have been better. Staff of the home were very good and he was very happy there.

Reply from Sharon Warren, PR Manager at Immacolata House

Many thanks for taking the time to review Immacolata House and the care your brother received whilst living there. Our care team work tremendously hard and are always grateful to receive such feedback. I will be sure to pass on your comments. Best wishes from all at Notaro Homes.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Ann T (Daughter of Resident) published on 5 December 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can barely praise Immacolata House, Langport highly enough since the marvellous new manager took over and hope she will stay for at least Mum's lifetime ...and, preferably, mine too! Great changes have been made and all of them good/reassuring. My [feisty!] mother is more contented/healthy than she
has been in a very long time and the carers seem happy to be delivering such a well defined/high quality of care. Thank you.

Reply from Sharon Warren, PR Manager at Immacolata House

On behalf of Immacolata House, may I thank you Ann for taking the time to send us such a lovely review. It's invaluable to our staff to hear how happy our residents and relatives are with the level of care and support they provide. I will be sure to pass on your kind words to them and the management within Notaro Homes. Best wishes.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jacqueline (Daughter of Resident) published on 16 March 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to say thank you for looking after my Mum. Your staff were outstanding with her care. You made her happy and comfortable throughout her illness. If I had to choose a home, I would choose Immacolata every time.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from M D (Son of Resident) published on 28 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been at Immacolata since November 2015 and both myself and my wife are very impressed with the standard of care. All of the staff are very friendly and caring and really listen to what you say. Having a close relative with dementia is very difficult but it has been made a lot easier knowing
she is being looked after in a warm and safe environment by people who really care.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from T L (Husband of Resident) published on 28 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My wife is very well cared for and is very well turned out every day. As she cannot do anything for herself other than talk and walk.
The staff are so kind to her at all times. I visit her everyday and find it's a real pleasure to be there.

Reply from Sharon Warren, PR Manager at Immacolata House

On behalf of Notaro Care Homes, thank you for taking the time to comment on the provision of care received by your mother at Immacolata House. Our domestic team strive to ensure the home excels in cleanliness and tidiness, the menus are designed to be varied and appeal to our residents’ individual taste. Your comments and feedback will be well received at the home and I will be sure to pass them to the manager.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Ruth R (Daughter of Resident) published on 28 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Management and staff at all levels are very friendly and helpful. The care shown to my mother is all I could ask for. The property is clean as a whistle, the menus are varied and there is a degree of choice.

Reply from Sharon Warren, PR Manager at Immacolata House

Thank you for taking the time to complete a review regarding the care received by your mother at Immacolata House. Your comments and feedback are extremely important to us and helps ensure we are providing excellent care. I will be sure to pass on your kind words to the management and care team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jacqueline M (Daughter of Resident) published on 28 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Well my mum said I don't feel very well, one worker was in earshot and the person who is the nurse on that floor came to see mum straight away. If I am not there they see to every need like feeding, changing cloths etc and treat mum as if she was another worker on their level.

Reply from Sharon Warren, PR Manager at Immacolata House

Thank you for completing such a lovely review of Immacolata House. Our staff are trained and encouraged to treat all of our residents as individuals, in fact it's qualities like these we look for during the recruitment process of care staff. I will be sure to pass on your feedback to our care team and management.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from M H (Husband of Resident) published on 26 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has been in Immacolata House for two years and 11 months. We both are quite satisfied with everything. My wife says she wants to stay there as she likes everything and only has to ask for anything and she gets it. She cannot move about but staff come and talk to her. Staff also give visitors
cups tea and make them welcome.

Reply from Sharon Warren, PR Manager at Immacolata House

Thank you so very much for your kind words and the time you've taken to complete the review. It's always so nice to hear how much one of our residents enjoys their home. Feedback is vitally important to us to ensure we continuously provide an exceptional service.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from A A (Son of Resident) published on 17 December 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

In my short time spent here so far I have been met with great support from all staff which is most welcome. Always a pleasure visiting especially in the summer months as the surroundings are beautiful. I feel there is nowhere else I would want my father to be, and I know I have made the right decision.
When I leave in the evening I have good peace of mind knowing my father is being cared for beautifully, so I don't have to worry when I'm not there, which is a great relief.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.7 (9.653)

Overview of Review Score

The Review Score of 9.7 (9.653) out of 10 for Immacolata House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 22 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.653 for Immacolata House is calculated as follows: ( (185 Excellents x 5) + (48 Goods x 4) + (3 Satisfactorys x 3) + (5 Poors x 2) + (4 Very Poors x 1) ) ÷ 245 Ratings = 4.653

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Immacolata House is based on 21 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 49 registered maximum number of service users is 9.8, which has been reached with 21 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 23 Jan 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (1)

Sue

Sue Stephens

Job Title: Care Home Manager

Joined: 2015

Sue was born in the West Midlands, in 1977 she moved to Gloucestershire and started a career in Catering Management. In 1989 after moving back to Birmingham, Sue started her Nursing career, first as a student nurse then moving to her first post on a stroke ward. Sue continued to work in various nursing roles.


An opportunity then arose to manage a home, who at the time were a small company in (Taunton Somerset). Sue managed the home for 10 years. Her next move involved turning failing homes around and building their reputations, a position she held for over 6 years.


In 2015 Sue joined Notaro Homes, her reason was she viewed the company as small enough to be personal, yet large enough to be effective and combined with an excellent local reputation. Sue has had a keen interest in Dementia care since 2009 which she continues to develop. She also holds a teaching qualification and enjoys mentoring students both pre and post-registration.


In her spare time, Sue lives on a smallholding of 5 Acres where she has sheep, ducks, chickens, geese and 6 dogs. She is also an assured breeder of West Highland Whites with the Kennel Club under the kennel name Alansus. Other hobbies and interests are travel, cooking, reading, walking and horse racing.


If you would like to contact Sue, please either contact the Immacolata House.