Fees are based on faciities of room avaliable at the time and also based on needs of individual
The Knoll Nursing Home (Yeovil) Ltd has a Review Score of 9.7 (9.736) out of 10, based on 12 reviews in the last 2 years. Over all time The Knoll Nursing Home (Yeovil) Ltd has 23 reviews.
Review from G P (Husband of Resident) published on 3 March 2025
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Overall Experience
5.0 out of 5
Reply from Joanna McLaughlin, Manager at The Knoll Nursing Home (Yeovil) Ltd
Thank you so much for your lovely comments; it is such a privilege to care and support our residents. We have great support from the family and friends of The Knoll, especially with regards to the activities and events.
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Review from Nick Y (Son of Resident) published on 15 January 2025
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5.0 out of 5
Reply from Joanna McLaughlin, Manager at The Knoll Nursing Home (Yeovil) Ltd
Thank you so much for your very kind comments regarding our team and the home. It is a privilege to be able to support your Mum.
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Review from R C (Relative of Resident) published on 15 January 2025
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Overall Experience
5.0 out of 5
Reply from Joanna McLaughlin, Manager at The Knoll Nursing Home (Yeovil) Ltd
Thank you for your lovely comments about the team at The Knoll. It is a privilege to support your Mum.
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Review from Sharon S (Daughter of Resident) published on 15 January 2025
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Overall Experience
5.0 out of 5
Reply from Joanna McLaughlin, Manager at The Knoll Nursing Home (Yeovil) Ltd
Thank you so much for your lovely kind comments about the team. It is a privilege to care and support your Mum.
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Review from T T (Daughter of Resident) published on 15 January 2025
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Overall Experience
5.0 out of 5
Reply from Joanna McLaughlin, Manager at The Knoll Nursing Home (Yeovil) Ltd
Thank you for your lovely comments about the team and the home. We completely agree that the activity lodge is an amazing space loved by all who spend time there.
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Review from T J (Wife of Resident) published on 10 January 2025
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Overall Experience
5.0 out of 5
Reply from Joanna McLaughlin, Manager at The Knoll Nursing Home (Yeovil) Ltd
Thank you so much for your lovely comments. We are privileged to care for and support your husband.
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Review from Sarah J (Daughter of Resident) published on 21 October 2024
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Overall Experience
4.0 out of 5
Reply from Joanna McLaughlin, Manager at The Knoll Nursing Home (Yeovil) Ltd
Thank you for your lovely comments, the care team felt privileged to be able to care and support your Father.
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Review from Fiona M (Daughter of Resident) published on 17 September 2024
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Overall Experience
5.0 out of 5
Reply from Joanna McLaughlin, Manager at The Knoll Nursing Home (Yeovil) Ltd
You are very welcome. It was so lovely seeing your mum enjoying the celebrations of her 90th Birthday with her family and friends.
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Review from D B (Daughter-in-law of Resident) published on 9 April 2024
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Overall Experience
5.0 out of 5
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Review from Roger R (Son of Resident) published on 13 October 2023
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5.0 out of 5
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Review from Barry S (Husband of Resident) published on 13 October 2023
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Overall Experience
4.0 out of 5
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Review from Sonia C (Wife of Resident) published on 11 October 2023
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Overall Experience
5.0 out of 5
Reply from Joanna McLaughlin, Manager at The Knoll Nursing Home (Yeovil) Ltd
Thank you Sonia for your kind words, It was a pleasure and a privilege to care for your husband.
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Review from T S (Daughter of Resident) published on 17 October 2022
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5.0 out of 5
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Review from A K (Daughter of Resident) published on 20 September 2022
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Overall Experience
5.0 out of 5
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Review from Ann S (Resident) published on 6 September 2022
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Overall Experience
5.0 out of 5
Reply from Joanna McLaughlin, Manager at The Knoll Nursing Home (Yeovil) Ltd
Thank you Ann for your lovely comments. We are so pleased you are happy at The Knoll and regard this as your home. We have had a discussion regarding the staff element of your review and you understand that we have not been understaffed. You explained that your comment was referring to nights and after our discussion, you realised that we had the required levels and you explained that this was only on isolated occasions that you felt this way. When we discussed this in further detail you understood this was at times when new residents were settling into the home. Thus we have listened to your comments and shall be putting in extra support for the night shift when new residents are admitted and settling in.
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Review from A E (Husband of Resident) published on 5 September 2022
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Overall Experience
5.0 out of 5
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Review from Elizabeth W (Daughter of Resident) published on 31 August 2022
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Overall Experience
5.0 out of 5
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Review from D O (Partner of Resident) published on 9 August 2022
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5.0 out of 5
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Review from Jane H (Daughter of Resident) published on 20 December 2021
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
Reply from Joanna McLaughlin, Manager at The Knoll Nursing Home (Yeovil) Ltd
Thank you for your kind comments, it was a pleasure and a priviledge to know and care for your Mother.
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Review from S W (Daughter of Resident) published on 20 May 2021
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
Reply from Joanna McLaughlin, Manager at The Knoll Nursing Home (Yeovil) Ltd
Thank you for your feedback; we appreciate all feedback so we can improve our services for those individuals residing at the home. The covid-19 pandemic has certainly impacted on resident's visits and we fully understand the frustrations the government visiting guidelines had on residents, families and friends. Thus said we pride ourselves in our response to the pandemic, our due diligence and our infection prevention control measures have kept our residents safe and well during these difficult times. We completely understand the building works have added to our visitors frustrations at times but these building works will provide an enhanced environment, giving greater choice for our residents and will be a positive outcome in the long term. Our activity team undertake a varied comprehensive programme for our residents both for groups and on an individual basis, you would be more than welcome to discuss our programme of activities next time you visit.
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The Review Score of 9.7 (9.736) out of 10 for The Knoll Nursing Home (Yeovil) Ltd is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.7 out of 5 from 12 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.736 for The Knoll Nursing Home (Yeovil) Ltd is calculated as follows: ( (110 Excellents x 5) + (30 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 144 Ratings = 4.736
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for The Knoll Nursing Home (Yeovil) Ltd is based on 12 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 47 registered maximum number of service users is 9.4, which has been reached with 12 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 14 Nov 2017
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Job Title: Registered Manager
Joined: 2014
As the Registered Manager, Jo is responsible for the day-to-day running of The Knoll Nursing Home and has overall responsibility for the social and health needs of the residents. She is also the ‘face’ of the home to health and social care professionals.
Jo’s responsibilities include maintaining the quality standards at the home, safeguarding controls, and health and safety, as well as overseeing the care provided by the staff team. She is also responsible for staffing matters, the maintenance of the home, and its finances.
Jo has extensive experience in the care sector, having worked in it since 1990, and holds the Level 5 Diploma in Leadership in Health and Social Care.
Job Title: Clinical Lead
Joined: 2019
Caroline joined us as the Clinical Lead in September 2019.
As a Registered Nurse, she has 30 years experience within the care home sector working as a nurse and a home manager.
Caroline oversees a small team of registered nurses and care practitioners ensuring high standards of care and working with a person-centred care approach.
She assists the manager on a day to day basis and is always happy to answer any questions
Her biggest achievement is winning Manager of the year (Somerset Care Awards) and being selected in the top five of the National care awards for the Dementia Manager of the year.
Job Title: Senior Nurse
Joined: 2016
Bindu assesses, plans, and evaluates the individualised care of our residents, and also provides direct care to them. She supervises care staff and acts as a shift leader.
Bindu is a Registered General Nurse, and before working at The Knoll Nursing Home she worked at a local care home.
Job Title: Head of Care and Housekeeping
Joined: 2009
As the Head of Care and Housekeeping, Dana supports the Registered Manager in the day-to-day running of The Knoll Nursing Home. Dana is responsible for the recruitment of new staff, and she also provides their training. Dana mentors those staff who choose to study for Diplomas in Health and Social Care, offering advice and guidance on this and any other aspect of care work.
As Head of Housekeeping Dana is also responsible for the domestic staff team, ensuring that high standards of cleanliness are upheld at all times and managing the home’s housekeeping budget.
Dana holds the Level 5 Diploma in Leadership in Health and Social Care and has worked in care for the past 15 years.
Job Title: Chef
Joined: 2019
As the Chef, Weiji plans and provides nutritious meals for our residents. He writes our 4-week menu plans, using fresh and seasonal ingredients to ensure that the residents have a varied diet and that the food meets their preferences and requirements. He also manages all the kitchen staff and is responsible for the home’s food budget. Weiji also ensures that all health and safety and environmental health standards are achieved and maintained.
Job Title: Care Practitioner
Joined: 2015
As a Care Practitioner, Sharon supports the nurses in tasks such as clinical observations of the residents, medication rounds, and care plans; and she also supports the Registered Manager with staff appraisals and bringing new initiatives to the home.
Sharon has extensive experience and holds the Level 3 qualification in Health and Social Care. She is currently working towards her Level 5 Diploma in Leadership in Health and Social Care.
Before working at The Knoll Nursing Home she worked as an activities co-ordinator at a local care home, and she uses this experience to create new ideas and experiences for the residents.
