The Knoll Nursing Home (Yeovil) Ltd

33 Preston Road, Yeovil BA21 3AE
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9.7 23 Reviews
  • The Knoll Nursing Home (Yeovil) Ltd, Yeovil
The Knoll Nursing Home is a traditional, well established building lying within substantial grounds. Modernised over the years, the home is registered for 34 residents with nursing and residential needs. The home offers long and short term care and also day care for adults together with specialist care for the elderly frail, respite care, convalescent and palliative care.

At their most recent CQC inspection in August 2017, The Knoll was rated as 'good' overall and they also received an ‘outstanding’ in the outcome, 'Is the service caring?'

As well as maintaining the highest possible standards of personal care, staff offer expert nursing care. Working closely with local health professionals, the fully-qualified nursing and care staff are able to offer dedicated medical care to residents, 24 hours a day. Nursing care goes beyond the everyday welfare of resents to include such things as post-operative care and specific nursing support for chronic and terminal illness.

A professional and highly qualified team introduce a tailor made and constantly evolving care plan for each resident and involving family, friends and medical practitioners. Residents need not be concerned, as every effort is made to preserve dignity and self-respect as well as providing choice to enjoy life.

The Knoll is committed to providing an innovative and holistic approach to activities for the enjoyment of residents whether in groups or one on one. Staff have developed innovative ideas to encourage residents to engage in meaningful and varied activities if they so wish.

Dining at The Knoll Nursing Home is designed to be a pleasure both socially and gastronomically. The chefs use fresh produce sourced from nearby suppliers such as the local town butcher. Menus are changed seasonally with the input of residents and are designed to be nutritious and to suit a wide range of dietary requirements.

Care Provided by The Knoll Nursing Home (Yeovil) Ltd

  • Type of Service
  • Nursing Home
  • Privately Owned
  • For a maximum of 47 Service Users
  • Primary Care Categories
  • Older Person Care
  • Respite Care
  • Care Offered
  • Cancer Care
  • Epilepsy
  • Hearing Impairment
  • Multiple Sclerosis
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Day Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Owner
  • The Knoll Nursing Home (Yeovil) Ltd
  • Person in charge
  • Jo McLaughlin (Manager)
  • Admission Criteria
    • Admission upon review
    • Ages 65+
  • Room Information
    • Single Rooms (47)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (23)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2022
    • Number of floors: 2

Funding & Fees Guide for The Knoll Nursing Home (Yeovil) Ltd

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £900 – £1,200
    • Self-Funded Nursing Care £1,200 – £1,500
    • RESPITE Self-Funded Residential Care £900 – £1,200
    • RESPITE Self-Funded Nursing Care £1,200 – £1,500
  • Fees are based on faciities of room avaliable at the time and also based on needs of individual


  • (these prices are only a guideline, please contact The Knoll Nursing Home (Yeovil) Ltd to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

The Knoll Nursing Home (Yeovil) Ltd Reviews (23)

Total of 23, showing 21-23
9.7

The Knoll Nursing Home (Yeovil) Ltd has a Review Score of 9.7 (9.736) out of 10, based on 12 reviews in the last 2 years. Over all time The Knoll Nursing Home (Yeovil) Ltd has 23 reviews.

Overall Experience

  • 18
  • 5
  • 0
  • 0
  • 0

Date Published

23
7
9
12
11
Overall Experience  Overall Experience 5.0 out of 5

Our mother was a resident in The Knoll for approximately two years, and during this time, she has been cared for with dignity and compassion.
All members of staff contributed to making each day as comfortable and happy as possible, always attending to her personal needs with cheerful efficiency and
consideration. The home is warm, clean and well organised. The meals were varied and clearly enjoyed by the residents, my mother included. Her room was bright, warm and well equipped. We were involved from the beginning with her care plan and kept up to date with any changes.
On behalf of our mother and ourselves, we thank the staff for the dedicated care they have provided and would not hesitate to recommend the home.

Reply from Joanna McLaughlin, Manager at The Knoll Nursing Home (Yeovil) Ltd

Thank you for your lovely review; it was a pleasure to look after your mother.


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Overall Experience  Overall Experience 4.0 out of 5

My sister has been at The Knoll Nursing Home for 2 years+. I have not seen her so settled and well cared for before. Just lately, when my sister has been in the hospital with a life-threatening condition, their continued care has been outstanding and has had a significant effect on her recovery. I am
extremely grateful and in awe of all you have done.

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Overall Experience  Overall Experience 5.0 out of 5

My father was treated with the utmost dignity and respect during his few months at The Knoll Nursing Home. All of the staff were very kind and pleasant to my father and we were always made to feel very welcome when we visited. It is obvious when visiting that the staff genuinely care about the well-being
of their residents. It was reassuring to know that dad was receiving the care and support he deserved.

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Current Review Score: 9.7 (9.736)

Overview of Review Score

The Review Score of 9.7 (9.736) out of 10 for The Knoll Nursing Home (Yeovil) Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 12 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.736 for The Knoll Nursing Home (Yeovil) Ltd is calculated as follows: ( (110 Excellents x 5) + (30 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 144 Ratings = 4.736

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for The Knoll Nursing Home (Yeovil) Ltd is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 47 registered maximum number of service users is 9.4, which has been reached with 12 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 14 Nov 2017

Overall
Good

  • Caring

    Outstanding
  • Effective

    Good
  • Responsive

    Good
  • Safe

    Good
  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (6)

Joanna

Joanna McLaughlin

Job Title: Registered Manager

Joined: 2014

As the Registered Manager, Jo is responsible for the day-to-day running of The Knoll Nursing Home and has overall responsibility for the social and health needs of the residents. She is also the ‘face’ of the home to health and social care professionals.
Jo’s responsibilities include maintaining the quality standards at the home, safeguarding controls, and health and safety, as well as overseeing the care provided by the staff team. She is also responsible for staffing matters, the maintenance of the home, and its finances.
Jo has extensive experience in the care sector, having worked in it since 1990, and holds the Level 5 Diploma in Leadership in Health and Social Care.


Caroline

Caroline Sharpe

Job Title: Clinical Lead

Joined: 2019

Caroline joined us as the Clinical Lead in September 2019.


As a Registered Nurse, she has 30 years experience within the care home sector working as a nurse and a home manager.
Caroline oversees a small team of registered nurses and care practitioners ensuring high standards of care and working with a person-centred care approach.
She assists the manager on a day to day basis and is always happy to answer any questions
Her biggest achievement is winning Manager of the year (Somerset Care Awards) and being selected in the top five of the National care awards for the Dementia Manager of the year.


Bindu

Bindu Thomas

Job Title: Senior Nurse

Joined: 2016

Bindu assesses, plans, and evaluates the individualised care of our residents, and also provides direct care to them. She supervises care staff and acts as a shift leader.

Bindu is a Registered General Nurse, and before working at The Knoll Nursing Home she worked at a local care home.


Dana

Dana McLaughlin

Job Title: Head of Care and Housekeeping

Joined: 2009

As the Head of Care and Housekeeping, Dana supports the Registered Manager in the day-to-day running of The Knoll Nursing Home. Dana is responsible for the recruitment of new staff, and she also provides their training. Dana mentors those staff who choose to study for Diplomas in Health and Social Care, offering advice and guidance on this and any other aspect of care work.


As Head of Housekeeping Dana is also responsible for the domestic staff team, ensuring that high standards of cleanliness are upheld at all times and managing the home’s housekeeping budget.


Dana holds the Level 5 Diploma in Leadership in Health and Social Care and has worked in care for the past 15 years.


Weiji

Weiji Goa

Job Title: Chef

Joined: 2019

As the Chef, Weiji plans and provides nutritious meals for our residents. He writes our 4-week menu plans, using fresh and seasonal ingredients to ensure that the residents have a varied diet and that the food meets their preferences and requirements. He also manages all the kitchen staff and is responsible for the home’s food budget. Weiji also ensures that all health and safety and environmental health standards are achieved and maintained.


Sharon

Sharon Bowles

Job Title: Care Practitioner

Joined: 2015

As a Care Practitioner, Sharon supports the nurses in tasks such as clinical observations of the residents, medication rounds, and care plans; and she also supports the Registered Manager with staff appraisals and bringing new initiatives to the home.


Sharon has extensive experience and holds the Level 3 qualification in Health and Social Care. She is currently working towards her Level 5 Diploma in Leadership in Health and Social Care.


Before working at The Knoll Nursing Home she worked as an activities co-ordinator at a local care home, and she uses this experience to create new ideas and experiences for the residents.