Barchester Manor Care Home

Haydon Close, Bishops Hull, Taunton TA1 5HF
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9.9 89 Reviews
  • Barchester Manor Care Home, Taunton
Situated on beautiful grounds on the edge of Somerset, professionals provide first-class 24-hour nursing and residential care and for those who are living with dementia in a modern purpose-built home. The purpose built 17 bedded unit dementia unit called Willow was opened in 2023 and is a beautiful addition to the care home.

The home has beautiful well tended gardens with an outdoor dining space alongside woodwork areas and a retreat for those who are keen gardeners.

A team of highly-qualified and attentive staff really focus on the individual needs of residents with a tailored care plan for each person. Their dedication can be seen across the board - in their cooking, hospitality, housekeeping, front of house team and not least of all their professional and experienced nursing care staff. In addition to this they are very proud to have a dedicated team which includes, physiotherapists who work alongside an enthusiastic recreational crew providing a holistic approach to person centred care.

The home atmosphere supports a home from home feeling, supporting independence and collaborative working with family and friends. The dedicated team will guide and support in all aspects of care and recreation.

They look forward to welcoming you to the Manor so that you can experience first hand just how wonderful a place they are and how ideally suited they are to meet your needs now and in the future.

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Care Provided by Barchester Manor Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 80 Service Users
  • Privately Owned
  • Care Offered
  • Cancer Care
  • Epilepsy
  • Hearing Impairment
  • Multiple Sclerosis
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Helen Smith (General Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (80)
    • Single Rooms with ensuite Wet Room (32)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2023
    • Number of floors: 2

Funding & Fees Guide for Barchester Manor Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,839

  • This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment. For nursing care, Weekly Fee rate will be dependent on personal needs.
  • (these prices are only a guideline, please contact Barchester Manor Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Residents love to see family members and friends. Visiting hours are not restricted.


  • Parking

  • There is a generous cark park on site. Disabled parking is available immediately next to the front door.


Barchester Manor Care Home Reviews (89)

Total of 89, showing 41-60
9.9

Barchester Manor Care Home has a Review Score of 9.9 (9.931) out of 10, based on 21 reviews in the last 2 years. Over all time Barchester Manor Care Home has 89 reviews.

Overall Experience

  • 66
  • 21
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Date Published

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Review from D C (Resident) published on 16 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I get good care at The Manor and everyone is most kind and very helpful to me. Nothing is too much trouble.

Reply from Carla Bowman, General Manager at Barchester Manor Care Home

Thank you for taking the time to review The Manor. I am so pleased you feel the whole staff team are kind and helpful. I will pass on your kind words to the team.


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Review from Nikki S (Resident) published on 16 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff is friendly and caring. They always make me laugh. They recognise my needs. It is a nice place and it feels homely. During the lockdown, I never felt lonely. The staff makes me feel safe and happy.

Reply from Carla Bowman, General Manager at Barchester Manor Care Home

Thank you for taking the time to review The Manor. During lock-down, we worked really hard to continue life as normal for our you at The Manor. I am really pleased we were successful in continuing to make you laugh, smile and ensuring you felt safe. I will pass on your kind words to the team.


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Review from Tracy G (Daughter of Resident) published on 24 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

At the beginning of 2019, we knew that we would have to place both of our parents in a care facility. You may be in the same position and it's tough. The decision and the moving in process was helped enormously by the team at The Manor.
One of the things you may notice, when you look around, will be
the way all of the staff engage with your loved one. The most important aspect of life at The Manor is the people. The management and teams there do everything they can to ensure our parents are happy, safe and well looked after. After over a year there, many of the team have become like part of the family. And I'm serious about that. Of course, the facilities are important. The room our parents are in is lovely and homely and you have the opportunity to contribute to that. The food is good, some days it's not brilliant but the team take any feedback and act on it. One thing I can say, hand on heart, neither my sister or I have any regrets. This is a lovely place full of caring people.

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Review from O J (Father of Resident) published on 22 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Immediately, you walk into The Manor, and there is an ambience which is welcoming and reassuring. An extremely committed and helpful care team, nursing, all support staff in their various ancillary duties and the lead and enthusiasm generated by a capable and good management team. Together they look
to genuinely provide for the care and needs of the resident; in a friendly and supportive manner. I have spoken to our relative and a couple of other residents by Video Link during the lock-down, and clearly, the good work of the care team continues and their work has been extraordinary and selfless. Thank you.

Reply from Carla Bowman, General Manager at Barchester Manor Care Home

Thank you for taking the time to review The Manor. We are very pleased that you have a positive impression of the high-quality care we provide. We always welcome the opportunity to improve and value any feedback. During lock-down, we worked really hard to continue life as normal for our residents. I am really pleased our best efforts are evident; I will pass on your kind words to the team.


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Review from Rebecca (Daughter of Resident) published on 12 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum has been at The Manor for several years. Mum has always been content there and we have been happy with her care and would absolutely recommend it as a home from home. I am writing this now as it is really important we (my Dad and I) now flag the care during the pandemic. The team and the manager
have been above and beyond to make sure Mum during this uncertain time, was cared and looked after. A FaceTime schedule was put into place and calls made to us, making communication really work during this stressful period. We cannot thank them enough for this. It felt like we really knew what was going on and how Mum was, to be able to see her on a daily basis like that. She was entertained still, albeit in her room for her safety so nails were painted and biscuits decorated. Sometimes just the Sound of Music on TV was enough! I feel Mum is safe, cared for and always looks well. The team there care. And that's all you can hope for isn't it if we can no longer help due to their needs?

Reply from Carla Bowman, General Manager at Barchester Manor Care Home

Thank you for taking the time to review The Manor. We are very pleased that you have a positive impression of the high-quality care we provide. We always welcome the opportunity to improve and value any feedback. We are truly pleased you feel assured that mum is being well looked after. During the Covid-19 pandemic, maintaining relative contact in any way possible is one of our immediate priorities and we are delighted you and dad find FaceTime calls comforting. I will pass on your kind words to the staff team.


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Review from Angela D (Resident) published on 11 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I have lived here for 7 years and the staff we have here are exceptional and they always go out of their way for you and they are a very good team. It's great to have an in house physio here and they help you out whenever you need it. During this period due to the virus, the staff have gone out of their
way to keep me smiling whether it is coming into my room for a chat and the occasional manicure or taking me out into the gardens for a gin and tonic.

Reply from Carla Bowman, General Manager at Barchester Manor Care Home

Thank you for taking the time to review The Manor. We are really pleased the staff team have fully supported you during the pandemic and kept you smiling! We always welcome the opportunity to improve and value any feedback. Please do come and see me anytime.


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Review from Clare G (Daughter of Resident) published on 10 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My parents have been at The Manor for the last 18 months. They are both in the same room which is lovely. The care they receive from all the staff is exemplary. The whole team are friendly and helpful and are a credit to Barchester Healthcare. At the beginning of the COVID- 19 pandemic, they took the
time to set up FaceTime on my Dads iPad and this has enabled both my sister and I to speak and see them every day. I can’t thank them enough for sorting this out for us. During this trying time, the home has constantly kept us informed of what is happening which has been very reassuring. I would recommend The Manor to anyone who might be looking for a care home for their loved ones. I was unsure when we first started looking for a care home but I am so glad my parents are here as they are happy and are being cared for so very well, it’s such a relief, especially during these very strange times. Thank you to all the staff and management.

Reply from Carla Bowman, General Manager at Barchester Manor Care Home

Thank you for taking the time to review The Manor. We are very pleased that you have a positive impression of the high-quality care we provide. We always welcome the opportunity to improve and value any feedback. I am pleased we were successful in offering you reassurance during Covid-19. I will pass on your kind words to the team.


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Review from Stephen (Son of Resident) published on 10 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Both my father and mother have been/are residents of The Manor. I have read the CQC's summary of it's October 2019 inspection and concur with most of its findings. This review covers the period for the last few months of 2019 and the first few months of 2020, when it is clear that things are improving.
The level of care has been very largely to a high standard. If something is not as it should be, the staff have been receptive to being advised of such and have quickly rectified the situation. The staff looking after my mother have done so in a dignified and caring manner, sometimes in difficult circumstances. I look forward to this progress continuing.

Reply from Carla Bowman, General Manager at Barchester Manor Care Home

Thank you for taking the time to review The Manor. We are very pleased that you have a positive impression of changes that have taken place to ensure we deliver high-quality care. We always welcome the opportunity to improve and value any feedback. I will pass on your kind words to the team.


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Review from Briony D (Daughter of Resident) published on 9 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at The Manor are second to none. They have looked after my father since December 2019 and the care has been impeccable and carried out with dignity for the patients. They have handled the Covid-19 crisis as well as can be expected. No request was too small or too big for any of the staff to
carry out, including the general manager. Regular updates on their current situation and the activities they have managed to carry out during this difficult time have been a great solace. I would like to thank every single member of staff at The Manor for taking such great care of my dad. A special thanks goes to the manager and three members of staff who are a true credit to the place.

Reply from Carla Bowman, General Manager at Barchester Manor Care Home

Thank you for taking the time to review The Manor. We are very pleased that you have a positive impression of the high-quality care we provide. We always welcome the opportunity to improve and value any feedback. I am pleased we were successful in offering you reassurance during Covid-19. I will pass on your kind words to the team.


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Review from Clemency F (Sister of Resident) published on 8 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother has been a resident at The Manor for more than two years. He has received a high standard of care, consideration and courtesy from the care staff, catering staff, entertainment staff and others. He has had physiotherapy on occasions. Every time I am able to visit, I am greeted with friendly
recognition. My spaniel is allowed in too and is a great favourite! There is a warm and welcoming atmosphere in the home and everyone is very friendly.

Reply from Carla Bowman, General Manager at Barchester Manor Care Home

Thank you for taking the time to review The Manor. We are very pleased that you have a positive impression of the high-quality care we provide. We always welcome the opportunity to improve and value any feedback. I will pass on your kind words to the team.


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Review from Bev C (Daughter of Resident) published on 8 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been a resident at the Manor Care Home since 2011. The care and attention she has received there has continually been first class. The staff are kind, take their time and look after Mum's every need with not only complete professionalism but with empathy and compassion and alter her care
as any changes have occurred with Mum so she always has the best attention. I would not hesitate to recommend the Manor Care Home to anyone considering this. I have been visiting here for a long time and the staff are always lovely, friendly and willing to help with anything you need to know or even just for a chat, from the moment you step inside the home. I have always had complete peace of mind, faith and trust in the home and the people who work in there, knowing my mum is in the very best place she could be to be given the attention and complete care she needs.

Reply from Carla Bowman, General Manager at Barchester Manor Care Home

Thank you for taking the time to review The Manor. We are very pleased that you have a positive impression of the high-quality care we provide. We always welcome the opportunity to improve and value any feedback. I will pass on your kind words to the team.


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Review from Fiona P (Daughter of Resident) published on 5 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been at The Manor for just over two years. She is very happy there and has a nice room with a view of the garden. The staff are all very kind and caring and will try their best always to accommodate any of my mother’s or the family’s requests.
Also during this difficult time with Covid-19
my mother had her 100th birthday and we had planned a party with relatives, friends and staff but of course, this had to be postponed - the staff were amazing and made a big fuss of her on her birthday and made her feel very special.
We can’t thank them enough for helping us go through this time of being unable to visit by going beyond the call of duty.

Reply from Carla Bowman, General Manager at Barchester Manor Care Home

Thank you for taking the time to review The Manor. We are very pleased that you have a positive impression of the high-quality care we provide. We always welcome the opportunity to improve and value any feedback. I am pleased we were successful in making your mother feel extra special on her birthday. We have promised your mother a family birthday party when it is safe to do so and look forward to planning this with you. I will pass on your kind words to the team.


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Review from Liz (Wife of Resident) published on 5 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been a resident of The Manor Care Home since December 2019. During that time he has been looked after with dignity, respect, humour and loving care. He is extremely happy there, enjoys bantering with the staff, every one of which has a ready smile and unending patience. Covid-19 has brought
untold stress to everyone but my stress level has been greatly reduced knowing that my husband is comfortable and happy.

Reply from Carla Bowman, General Manager at Barchester Manor Care Home

Thank you for taking the time to review The Manor. We are very pleased that you have a positive impression of the high-quality care we provide. We always welcome the opportunity to improve and value any feedback. I will pass on your kind words to the team.


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Review from Nick O (Husband of Resident) published on 5 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can not recommend all the staff highly enough everyone has shown great care compassion and love to my wife. She is very happy with her surroundings and company. The food and dining facilities are excellent. My wife was a keen gardener and she is encouraged to take part in gardening activities. Every
member of staff is helpful and friendly.

Reply from Carla Bowman, General Manager at Barchester Manor Care Home

Thank you for taking the time to review The Manor. We are very pleased that you have a positive impression of the high-quality care we provide. We always welcome the opportunity to improve and value any feedback. Our gardening club and garden activities are just starting to increase now we have some nice weather, I hope you enjoy future photographs. I will pass on your kind words to the team.


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Review from Jean K (Resident) published on 18 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I have lived here nearly two years now and the staff here are very friendly and helpful I couldn’t be without them. I think they are a lovely team. I’ve got a really nice room, I feel comfortable living here.

Reply from Carla Bowman, General Manager at Barchester Manor Care Home

Thank you for taking the time to leave us a review Jean. We are so pleased to hear how happy you are at The Manor, we wouldn't be without you either.


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Review from Jane M (Wife of Resident) published on 14 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband has been in The Manor Care Home for a year and a half, and I have found that the carers are really attentive and try very hard to accommodate my husband as much as they are able. Whenever I have asked for anything for my husband, they pull out all the stops to help. They not only care for
him but also listen to my concerns and comfort me too. I would recommend this care home to anyone who is thinking of which care home to chose for their loved one. Also in these trying times of the COVID-19 pandemic, they have arranged for me to video call my husband regularly to try and keep that very important social contact, which is so valuable for his wellbeing. Thank you.

Reply from Carla Bowman, General Manager at Barchester Manor Care Home

Thank you for taking the time to review The Manor. We are very pleased that you have a positive impression of the high-quality care we provide. We always welcome the opportunity to improve and value any feedback. I will pass on your kind words to the team.


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Review from Fran S (Son of Resident) published on 14 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

In the short time, my Mother has been a resident at The Manor Care Home we have been extremely impressed by the friendliness, medical care and professionalism shown by all members of staff. The fact that she settled in so quickly and happily was due to the warm welcome we were all given on her arrival.
Her room on the ground floor overlooking the garden is ideal, as due to her condition she spends much of the time sitting in her chair watching the birds and squirrels. The food seems varied and nutritious, and there is the opportunity to tweak the menu if desired. The various communal areas are light and bright offering alternative places to sit whilst visiting. During the Coronavirus lockdown, the staff have gone out of their way to set up video call opportunities when visiting has not been possible, for which we have been hugely grateful.

Reply from Carla Bowman, General Manager at Barchester Manor Care Home

Thank you for taking the time to review The Manor. We are very pleased that you have a positive impression of the high-quality care we provide. We always welcome the opportunity to improve and value any feedback. I will pass on your kind words to the team.


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Review from Edward (Son of Resident) published on 25 March 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

In the 12 weeks since my mother was admitted the improvement in her physical and mental health has been beyond my expectation. Although her dementia will only get worse, she is generally more content and in particular, I am delighted that she gets enjoyment from her physical exercise (albeit very limited).

Reply from Carla Bowman, General Manager at Barchester Manor Care Home

Thank you for taking the time to review The Manor. We are very pleased that you have a positive impression of the high-quality care we provide. We always welcome the opportunity to improve and value any feedback.


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Review from Heather S (Resident) assisted by family/friend published on 25 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am very happy and contented here (once a month). I need my hair washed in bed. I can't get out of bed. I only want very small meals. I need my fingernails cut (once a month). My hair is not combed every day. I would like it done. I am happy with most things but there does not seem to be as many staff
as there used to be so not so many to do the extra things.

Reply from Carla Bowman, General Manager at Barchester Manor Care Home

Thank you for taking the time to give us a review, We are so pleased to hear how contented you are with us at The Manor, we are so pleased to have you too. We understand you like many tasks carried out by your Daughter when she visits and we have discussed how to ensure between us that these tasks are always completed. As always, my door is always open to discuss anything you would like.


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Review from V O (Wife of Resident) published on 23 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

In need of updating. Call buttons are like bricks and no call button in the bathroom. Bathroom in need of modernisation as no commode access to the loo is possible. Services of a dietician would be helpful. Some members of staff are caring but for respite, training is needed for nursing care of some
patrons. Generally in need of overhauling and updating. Disappointing.

Reply from Carla Bowman, General Manager at Barchester Manor Care Home

Thank you for taking the time to review The Manor. We always welcome the opportunity to improve and value your feedback. Please can I kindly offer you the opportunity to meet with me to discuss the issues raised.


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Current Review Score: 9.9 (9.931)

Overview of Review Score

The Review Score of 9.9 (9.931) out of 10 for Barchester Manor Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 21 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.931 for Barchester Manor Care Home is calculated as follows: ( (231 Excellents x 5) + (17 Goods x 4) ) ÷ 248 Ratings = 4.931

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Barchester Manor Care Home is based on 21 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 80 registered maximum number of service users is 16, which has been reached with 21 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 21 Dec 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (32)

Top 20 Large Care Home Groups 2025

Recipient: Barchester Healthcare Ltd

Date: Friday 31 Jan 2025 More details

Top 20 Large Care Home Groups 2024

Recipient: Barchester Healthcare Ltd

Date: Wednesday 31 Jan 2024 More details

Top 20 Large Care Home Groups 2023

Recipient: Barchester Healthcare Ltd

Date: Tuesday 28 Feb 2023 More details

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Meet the Team (9)

Helen

Helen Smith

Job Title: General Manager

Joined: 2022

Hello, my name is Helen, and I am the General Manager here at The Manor. Welcome to our website!


I have vast experience in Home management and I really enjoy managing a luxury home. I feel that it is extremely important to offer a premium service so our residents have a wonderful experience.


Managing a care home is very rewarding and really gives you the opportunity to be part of a big extended family. Quality of care and life enrichment are driving factors in the management and leadership of a home manager. I believe in developing staff and services to support a fulfilling life and career.


I have worked as a nurse for 30 years and have been lucky enough to have worked in Australia. I have emergency care experience and care manager experience from the last 15 years in both Somerset and Hampshire.


I recently relocated from Hampshire. I am a keen gardener, love to travel and spend time with my two daughters.


My passion is ensuring that our residents live their life to the fullest and I look forward to welcoming you to our home to see this first-hand.


Renee

Renee Devassy

Job Title: Vivary Unit Manager

Joined: 2019

I have joined The Manor in 2019 as a Registered Nurse and since then, progressed to the role of Unit Manager. My passion is to care for my residents and to be able to help others in need. Every individual makes my day worthwhile and a smile completes it.


Sharon

Sharon Clarke

Job Title: Care Practioner

Hello, my name is Sharon and I have worked at The Manor for over 25 years. Needless to say, I love it here! In 2015, I qualified as a Care Practitioner and my new role is challenging as much as it is rewarding. I have always worked in care, beginning on the day of my 18th birthday, and I absolutely love it.


Rowena

Rowena Stringer

Job Title: Receptionist

Joined: 2021

Hello, My name is Rowena and I am a part of the reception team.


I love being able to welcome new residents, family and visitors into our home.


I look forward to welcoming you to The Manor.


Anthony

Anthony Piper

Job Title: Head of Maintenance

Joined: 2022

Hi, My name is Anthony and I am the head of maintenance here at The Manor.


Marc

Marc Chidgey

Job Title: Life Enrichment Lead

Joined: 2012

I have worked at the Manor for over seven years. I started working in the kitchen as a Kitchen Assistant. As a kitchen assistant, I had the opportunity to replenish drinks and snacks and assist in serving meals in communal areas. During this time outside of the kitchen, I enjoyed meeting residents and took pleasure in seeing residents' engagement during activities.


My interest in resident activities was evident and I was given the opportunity to transfer to the Activities team. I love to spend time with the residents. I enjoy hearing their stories and finding out what activities interest them. I aim to keep them as active as possible however my top priority is to instil fun and laughter at the Manor.


Ramis

Ramis Hysenaj

Job Title: Physiotherapist

Joined: 2007

Hello, my name is Ramis and I am one of the Physiotherapists here at The Manor Care Home.


I really enjoy supporting the residents through exercises, which enable them to gain strength and confidence. I feel I really contribute towards the resident’s quality of life.


Shelley

Shelley Kaleda

Job Title: Operational Trainer

Joined: 2010

As a Barchester Operational Trainer I ensure that staff have the level of skill and knowledge required to competently carry out their role so that all residents receive high quality care, and that there is a high level of impact on the quality of staff behaviour and knowledge over the long term, leading to a continuous improvement in the quality of care for the residents. As a Trainer I actively involve my learners, and my continued focus is to ensure all learning and development activities, and inductions are run to a consistently high standard across my 6 homes, alongside meeting external requirements. I have just celebrated my 10th year with Barchester Healthcare and I love my job. It’s not just about the teaching but the learning that takes place. All our learners on their first day are taught to identify our Barchester values so that they can incorporate them into everything they do.As a trainer I strive to meet the needs abilities and aspirations of my learners. I believe it’s about inspiring learners to help them change and develop their personal, social and professional skills to the best of their ability and take responsibility for their own development.


Bracken and Micky

Bracken and Micky Therapy Dogs

Job Title: Well-being and Comfort for All

Joined: 2020

Bracken and Micky regularly visit the home to spend time with the residents and family. They bring lots of joy and happiness to everyone. They spend their time cussling, walking and playing when they visit the home.