Mum has been treated with respect and kindness the whole time and encouraged to feel at home
Denise F (Daughter of Resident)
Mum has been at The Manor since July last year; the staff made her feel safe, secure and welcome
C C (Daughter of Resident)
The staff were warm, caring and friendly.
J M (Respite Resident)
This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment. For nursing care, Weekly Fee rate will be dependent on personal needs.
Residents love to see family members and friends. Visiting hours are not restricted.
There is a generous cark park on site. Disabled parking is available immediately next to the front door.
Barchester Manor Care Home has a Review Score of 9.9 (9.931) out of 10, based on 21 reviews in the last 2 years. Over all time Barchester Manor Care Home has 89 reviews.
Review from Neil S (Son of Resident) published on 21 October 2019
Submitted via Postal Card •
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Overall Experience
3.0 out of 5
Reply from Carla Bowman, General Manager at Barchester Manor Care Home
Thank you for taking the time to review The Manor. We are very pleased that you have a positive impression of the high-quality care we provide. Please be assured we are continuing to recruit skilled staff to join the team. We always welcome the opportunity to improve and value your feedback.
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Review from D D (Brother of Resident) published on 7 October 2019
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Carla Bowman, General Manager at Barchester Manor Care Home
Thank you for taking the time to review The Manor. We are very pleased that you have a positive impression of the high-quality care we provide. We always welcome the opportunity to improve and value any feedback.
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Review from Karen H (Sister of Resident) published on 13 August 2019
Submitted via Postal Card •
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5.0 out of 5
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Review from Brian John H (Resident) published on 6 February 2019
Submitted via Postal Card •
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5.0 out of 5
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Review from L H (Niece of Resident) published on 19 October 2018
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5.0 out of 5
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Review from L F (Respite Resident) published on 12 September 2018
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4.0 out of 5
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Review from Eleanor H (Friend of Resident) published on 6 September 2018
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5.0 out of 5
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Review from Paula K (Relative of Resident) published on 6 September 2018
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5.0 out of 5
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Review from Doreen K (Sister of Resident) published on 6 September 2018
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4.0 out of 5
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Review from S R J (Wife of Resident) published on 22 August 2018
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5.0 out of 5
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Review from Sarah S (Daughter of Resident) published on 16 August 2018
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5.0 out of 5
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Review from Courtney A (Great-Niece of Resident) published on 10 July 2018
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5.0 out of 5
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Review from Ann M (Wife of Resident) published on 10 July 2018
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5.0 out of 5
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Review from V H (Cousin of Resident) published on 17 May 2018
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5.0 out of 5
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Review from Alex F (Grandson of Resident) published on 15 January 2018
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Susan Flowers, General manager at Barchester Manor Care Home
Thank you for taking the time to review our care home. I am thrilled to hear how highly you rate The Manor. I look forward to feeding back your comments to our dedicated team.
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Review from J S (Resident) published on 22 December 2017
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Susan Flowers, General Manager at Barchester Manor Care Home
Thank you for taking the time to share your experience of living at The Manor Care Home. I am delighted to hear how pleased you have been with the environment, the dining experience and the staff. I will certainly be sharing your comments with our team. We hope you have many happy years at The Manor!
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Review from Peter R (Resident) assisted by family/friend published on 5 June 2017
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4.0 out of 5
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Review from Sue T (Daughter of Resident) published on 22 May 2017
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5.0 out of 5
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Review from Alison H (Resident) published on 19 May 2017
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5.0 out of 5
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Review from Robin S (Husband of Resident) published on 19 May 2017
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5.0 out of 5
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The Review Score of 9.9 (9.931) out of 10 for Barchester Manor Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 21 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.931 for Barchester Manor Care Home is calculated as follows: ( (231 Excellents x 5) + (17 Goods x 4) ) ÷ 248 Ratings = 4.931
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Barchester Manor Care Home is based on 21 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 80 registered maximum number of service users is 16, which has been reached with 21 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 21 Dec 2022
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Job Title: General Manager
Joined: 2022
Hello, my name is Helen, and I am the General Manager here at The Manor. Welcome to our website!
I have vast experience in Home management and I really enjoy managing a luxury home. I feel that it is extremely important to offer a premium service so our residents have a wonderful experience.
Managing a care home is very rewarding and really gives you the opportunity to be part of a big extended family. Quality of care and life enrichment are driving factors in the management and leadership of a home manager. I believe in developing staff and services to support a fulfilling life and career.
I have worked as a nurse for 30 years and have been lucky enough to have worked in Australia. I have emergency care experience and care manager experience from the last 15 years in both Somerset and Hampshire.
I recently relocated from Hampshire. I am a keen gardener, love to travel and spend time with my two daughters.
My passion is ensuring that our residents live their life to the fullest and I look forward to welcoming you to our home to see this first-hand.
Job Title: Vivary Unit Manager
Joined: 2019
I have joined The Manor in 2019 as a Registered Nurse and since then, progressed to the role of Unit Manager. My passion is to care for my residents and to be able to help others in need. Every individual makes my day worthwhile and a smile completes it.
Job Title: Care Practioner
Hello, my name is Sharon and I have worked at The Manor for over 25 years. Needless to say, I love it here! In 2015, I qualified as a Care Practitioner and my new role is challenging as much as it is rewarding. I have always worked in care, beginning on the day of my 18th birthday, and I absolutely love it.
Job Title: Receptionist
Joined: 2021
Hello, My name is Rowena and I am a part of the reception team.
I love being able to welcome new residents, family and visitors into our home.
I look forward to welcoming you to The Manor.
Job Title: Head of Maintenance
Joined: 2022
Hi, My name is Anthony and I am the head of maintenance here at The Manor.
Job Title: Life Enrichment Lead
Joined: 2012
I have worked at the Manor for over seven years. I started working in the kitchen as a Kitchen Assistant. As a kitchen assistant, I had the opportunity to replenish drinks and snacks and assist in serving meals in communal areas. During this time outside of the kitchen, I enjoyed meeting residents and took pleasure in seeing residents' engagement during activities.
My interest in resident activities was evident and I was given the opportunity to transfer to the Activities team. I love to spend time with the residents. I enjoy hearing their stories and finding out what activities interest them. I aim to keep them as active as possible however my top priority is to instil fun and laughter at the Manor.
Job Title: Physiotherapist
Joined: 2007
Hello, my name is Ramis and I am one of the Physiotherapists here at The Manor Care Home.
I really enjoy supporting the residents through exercises, which enable them to gain strength and confidence. I feel I really contribute towards the resident’s quality of life.
Job Title: Operational Trainer
Joined: 2010
As a Barchester Operational Trainer I ensure that staff have the level of skill and knowledge required to competently carry out their role so that all residents receive high quality care, and that there is a high level of impact on the quality of staff behaviour and knowledge over the long term, leading to a continuous improvement in the quality of care for the residents. As a Trainer I actively involve my learners, and my continued focus is to ensure all learning and development activities, and inductions are run to a consistently high standard across my 6 homes, alongside meeting external requirements. I have just celebrated my 10th year with Barchester Healthcare and I love my job. It’s not just about the teaching but the learning that takes place. All our learners on their first day are taught to identify our Barchester values so that they can incorporate them into everything they do.As a trainer I strive to meet the needs abilities and aspirations of my learners. I believe it’s about inspiring learners to help them change and develop their personal, social and professional skills to the best of their ability and take responsibility for their own development.
Job Title: Well-being and Comfort for All
Joined: 2020
Bracken and Micky regularly visit the home to spend time with the residents and family. They bring lots of joy and happiness to everyone. They spend their time cussling, walking and playing when they visit the home.
