Barchester Manor Care Home

Haydon Close, Bishops Hull, Taunton TA1 5HF
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9.9 89 Reviews
  • Barchester Manor Care Home, Taunton
Situated on beautiful grounds on the edge of Somerset, professionals provide first-class 24-hour nursing and residential care and for those who are living with dementia in a modern purpose-built home. The purpose built 17 bedded unit dementia unit called Willow was opened in 2023 and is a beautiful addition to the care home.

The home has beautiful well tended gardens with an outdoor dining space alongside woodwork areas and a retreat for those who are keen gardeners.

A team of highly-qualified and attentive staff really focus on the individual needs of residents with a tailored care plan for each person. Their dedication can be seen across the board - in their cooking, hospitality, housekeeping, front of house team and not least of all their professional and experienced nursing care staff. In addition to this they are very proud to have a dedicated team which includes, physiotherapists who work alongside an enthusiastic recreational crew providing a holistic approach to person centred care.

The home atmosphere supports a home from home feeling, supporting independence and collaborative working with family and friends. The dedicated team will guide and support in all aspects of care and recreation.

They look forward to welcoming you to the Manor so that you can experience first hand just how wonderful a place they are and how ideally suited they are to meet your needs now and in the future.

Care Provided by Barchester Manor Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 80 Service Users
  • Privately Owned
  • Care Offered
  • Cancer Care
  • Epilepsy
  • Hearing Impairment
  • Multiple Sclerosis
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Helen Smith (General Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (80)
    • Single Rooms with ensuite Wet Room (32)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2023
    • Number of floors: 2

Funding & Fees Guide for Barchester Manor Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,839
  • This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment. For nursing care, Weekly Fee rate will be dependent on personal needs.


  • (these prices are only a guideline, please contact Barchester Manor Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Visiting
  • Residents love to see family members and friends. Visiting hours are not restricted.


  • Parking
  • There is a generous cark park on site. Disabled parking is available immediately next to the front door.


Barchester Manor Care Home Reviews (89)

Total of 89, showing 81-89
9.9

Barchester Manor Care Home has a Review Score of 9.9 (9.931) out of 10, based on 21 reviews in the last 2 years. Over all time Barchester Manor Care Home has 89 reviews.

Overall Experience

  • 66
  • 21
  • 2
  • 0
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Date Published

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68
Overall Experience  Overall Experience 5.0 out of 5

I am very happy at Barchester The Manor Care Home, the staff are my friends.

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Overall Experience  Overall Experience 5.0 out of 5

The Manor is first class at the moment the carers and staff have done a great job in supporting my wife. I ask the staff every day how she is and they update me. They have done an amazing job in healing a pressure sore she has had - I am very pleased. The food I can't fault or the care - it's fantastic.
I am proud to say my wife is at The Manor.

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Overall Experience  Overall Experience 5.0 out of 5

A lovely home. The staff here are very kind and caring. They feed us well and have physio which is great, they take us out on the minibus to different places and are always doing different fun days. The manager and deputy are nice and funny. The nurses are very kind and helpful. The kitchen is good
too but it's the carers who sell it for me. They look after us very well and our friends. They are always busy doing something but also always make time for us.

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Overall Experience  Overall Experience 4.0 out of 5

It's not just December, but all year round. That my wife is looked after exceptionally well at The Manor. Their love and devotion is second to none. I live 17 miles away and there is a care home in my village and other nearby, but I don't think they come close to The Manor.

Reply from Rebecca Archer, General Manager at Barchester Manor Care Home

Thank you so very much for the fantastic and kind review that you have sent. I am so pleased to hear that your wife is looked after so very well. It is a pleasure to look after your wife and to get to know you and your extended family so very well. We have our resident forum this week if you are free to join and I would very much like to gather your opinion on how we can achieve a good or excellent on our safety and security especially. I have a staff meeting this evening and will pass on your very kind comments to them. They will be greatly encouraged. My Kindest Regards. Rebecca Archer General Manager


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Overall Experience  Overall Experience 4.0 out of 5

We are happy with the care needs and care provided. We are always happy and content when we come to visit. Carers always assist at meal times. The staff always speak to us and are always polite and professional. We are always made to feel welcome. Décor looks nice and has a homely feel.

Reply from Rebecca Archer, General Manager at Barchester Manor Care Home

Thank you very much for your review of The Manor. We are so pleased to hear that you are happy with the care given. I will pass on your kind comments to the staff who will be greatly encouraged to hear such positive comments. Looking forward to seeing you again soon. My Kind Regards. Rebecca Archer General Manager


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Overall Experience  Overall Experience 5.0 out of 5

This care home is outstanding. The manager is wonderful and has taken such good care of me and my wife. I cannot fault her and the team. They have helped me with applications for funding and written letters, put me in touch with professionals and have always come when my wife needed them. I cannot thank
them enough for their kindness. They deserve so much more recognition and I am truly grateful. They go through my wife's care with me every month and keep me updated with how she is. The manager even gave me a Birthday card and a little cake as we have no family. They truly care about everyone.

Reply from Rebecca Archer, General Manager at Barchester Manor Care Home

Thank you so very much for your kind review. I am so pleased to know that the care you and your wife are receiving means so much to you. Thank you for all your support to us in the home, we appreciate you both. See you soon. Rebecca


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Overall Experience  Overall Experience 5.0 out of 5

A fantastic care home in the most beautiful surroundings. The home has recently been refurbished and offers outstanding nursing care. Although the upstairs unit has not yet been decorated, it is the quality of care that is the best. The new manager is very friendly and kind and her deputy is very knowledgeable
about the home. You can hear lots of laughter around the home. It's nice to see that staff treat residents as equals. My relative is so well looked after. Has recently put on weight, has plenty to do and has all her needs met. I will soon be booking my room.

Reply from Rebecca Archer, General Manager at Barchester Manor Care Home

Thank you so much for taking the time to review us and for the very kind comments made. It is a pleasure to look after your loved one and if we can be of any further support to you as a family, please do come on in and see us. I will pass your kind comments to the staff and thank them for their hard work. Warm Regards. Rebecca Archer - General Manager.


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Overall Experience  Overall Experience 4.0 out of 5

I am still in The Manor but I have been in various caring establishments. I used to work in security.

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Overall Experience  Overall Experience 5.0 out of 5

Excellent home - shame about the cost. Should be free to all the mature people.

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Current Review Score: 9.9 (9.931)

Overview of Review Score

The Review Score of 9.9 (9.931) out of 10 for Barchester Manor Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 21 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.931 for Barchester Manor Care Home is calculated as follows: ( (231 Excellents x 5) + (17 Goods x 4) ) ÷ 248 Ratings = 4.931

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Barchester Manor Care Home is based on 21 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 80 registered maximum number of service users is 16, which has been reached with 21 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 21 Dec 2022

Overall
Good

  • Caring

    Good
  • Effective

    Good
  • Responsive

    Good
  • Safe

    Requires improvement
  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (32)

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Meet the Team (9)

Helen

Helen Smith

Job Title: General Manager

Joined: 2022

Hello, my name is Helen, and I am the General Manager here at The Manor. Welcome to our website!


I have vast experience in Home management and I really enjoy managing a luxury home. I feel that it is extremely important to offer a premium service so our residents have a wonderful experience.


Managing a care home is very rewarding and really gives you the opportunity to be part of a big extended family. Quality of care and life enrichment are driving factors in the management and leadership of a home manager. I believe in developing staff and services to support a fulfilling life and career.


I have worked as a nurse for 30 years and have been lucky enough to have worked in Australia. I have emergency care experience and care manager experience from the last 15 years in both Somerset and Hampshire.


I recently relocated from Hampshire. I am a keen gardener, love to travel and spend time with my two daughters.


My passion is ensuring that our residents live their life to the fullest and I look forward to welcoming you to our home to see this first-hand.


Renee

Renee Devassy

Job Title: Vivary Unit Manager

Joined: 2019

I have joined The Manor in 2019 as a Registered Nurse and since then, progressed to the role of Unit Manager. My passion is to care for my residents and to be able to help others in need. Every individual makes my day worthwhile and a smile completes it.


Sharon

Sharon Clarke

Job Title: Care Practioner

Hello, my name is Sharon and I have worked at The Manor for over 25 years. Needless to say, I love it here! In 2015, I qualified as a Care Practitioner and my new role is challenging as much as it is rewarding. I have always worked in care, beginning on the day of my 18th birthday, and I absolutely love it.


Rowena

Rowena Stringer

Job Title: Receptionist

Joined: 2021

Hello, My name is Rowena and I am a part of the reception team.


I love being able to welcome new residents, family and visitors into our home.


I look forward to welcoming you to The Manor.


Anthony

Anthony Piper

Job Title: Head of Maintenance

Joined: 2022

Hi, My name is Anthony and I am the head of maintenance here at The Manor.


Marc

Marc Chidgey

Job Title: Life Enrichment Lead

Joined: 2012

I have worked at the Manor for over seven years. I started working in the kitchen as a Kitchen Assistant. As a kitchen assistant, I had the opportunity to replenish drinks and snacks and assist in serving meals in communal areas. During this time outside of the kitchen, I enjoyed meeting residents and took pleasure in seeing residents' engagement during activities.


My interest in resident activities was evident and I was given the opportunity to transfer to the Activities team. I love to spend time with the residents. I enjoy hearing their stories and finding out what activities interest them. I aim to keep them as active as possible however my top priority is to instil fun and laughter at the Manor.


Ramis

Ramis Hysenaj

Job Title: Physiotherapist

Joined: 2007

Hello, my name is Ramis and I am one of the Physiotherapists here at The Manor Care Home.


I really enjoy supporting the residents through exercises, which enable them to gain strength and confidence. I feel I really contribute towards the resident’s quality of life.


Shelley

Shelley Kaleda

Job Title: Operational Trainer

Joined: 2010

As a Barchester Operational Trainer I ensure that staff have the level of skill and knowledge required to competently carry out their role so that all residents receive high quality care, and that there is a high level of impact on the quality of staff behaviour and knowledge over the long term, leading to a continuous improvement in the quality of care for the residents. As a Trainer I actively involve my learners, and my continued focus is to ensure all learning and development activities, and inductions are run to a consistently high standard across my 6 homes, alongside meeting external requirements. I have just celebrated my 10th year with Barchester Healthcare and I love my job. It’s not just about the teaching but the learning that takes place. All our learners on their first day are taught to identify our Barchester values so that they can incorporate them into everything they do.As a trainer I strive to meet the needs abilities and aspirations of my learners. I believe it’s about inspiring learners to help them change and develop their personal, social and professional skills to the best of their ability and take responsibility for their own development.


Bracken and Micky

Bracken and Micky Therapy Dogs

Job Title: Well-being and Comfort for All

Joined: 2020

Bracken and Micky regularly visit the home to spend time with the residents and family. They bring lots of joy and happiness to everyone. They spend their time cussling, walking and playing when they visit the home.