Review from Jane M (Resident) published on 16 August 2022
Submitted via Website • Report

Overall Experience

A wonderful care home. Marvellous staff, highly skilled and trained and such an atmosphere of kindness and compassion for all. Thank you will never be enough for their care, skill and expertise. An exceptional place.

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Review from C D (Daughter of Resident) published on 26 July 2022
Submitted via Postal Card • Report

Overall Experience

We transferred my mother to Oake Meadows from another care home in Taunton. She has been there for nearly two years now. The staff are so kind, caring and compassionate. They know each residents needs and dislikes, always going the extra mile to deliver. Communication is excellent between carers and

family. It is a safe warm and clean environment with a family feel. The cat adds to this.

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Review from Anne A (Wife of Resident) published on 11 April 2022
Submitted via Website • Report

Overall Experience

My husband has been cared for with great courtesy and gentleness in the last few weeks of his life. I and my family are very glad that we found Oake Meadows Nursing Home for him. We cannot thank the staff enough for their sympathy and support in a difficult time.

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Review from David A (Son of Resident) published on 11 April 2022
Submitted via Website • Report

Overall Experience

I can't thank the staff at Oake Meadows Nursing Home enough for the care and compassion they showed my father during his recent time in the Sutherland Unit. Dad's situation was terminal when he arrived, requiring intensive personal care, medical assistance and emotional support which he received without

fail on a daily basis. It was a great comfort to me and my family to know how well he was being looked after and cared for. Often staff would go above and beyond for Dad and I am extremely grateful for it. Similarly, when my family and I visited (daily) we were also treated with great care and respect and supported emotionally (we also received a constant supply of tea and coffees as and when needed). I cannot fault the service but above all, I will never forget the all-important human touch which made a very difficult time so much easier to manage. Thank you all so much, I am glad to have met you.

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Review from Elizabeth R (Wife of Resident) published on 21 February 2022
Submitted via Website • Report

Overall Experience

I would like to thank the staff of Oak Meadows Nursing Home - Sutherland Unit for the care and love shown to my husband during his nearly four years with you. I could not have wished for a better place for him to have lived out his remaining years. Not one moan from staff about his ‘maintenance’, actually

destruction, of the window latches and flooding of bathrooms etc which must have caused so much extra work for them. I was always treated with respect and countless cups of tea. Now he has passed away I feel that not only did I lose my husband but a family. The unit manager whose shoulders I cried on many a time you and your staff are wonderful. Thank you. I shall miss you all.

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Review from Christine W (Friend of Resident) published on 28 January 2022
Submitted via Website • Report

Overall Experience

My friend was accepted as a resident after spending a few months in a psychiatric hospital, he was helped to settle in and on realising it was his forever home, he was delighted. Gets on well with all the staff, and they treat him with dignity and respect.

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Review from Michelle R (Daughter of Resident) published on 7 December 2021
Submitted via Postal Card • Report

Overall Experience

My mother is on Sutherland Ward as she has dementia. We were worried that she would be lonely and unhappy in a home, but she is so well cared for. and when we visit she always seems very well. I am very happy with the care she receives on Sutherland Ward. I have found the staff to be very kind and caring.

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Review from J B (Sister of Resident) published on 1 November 2021
Submitted via Postal Card • Report

Overall Experience

The staff are always very caring, patient and helpful to visitors and residents alike. If there is ever an issue with the resident, I am always notified promptly, along with details of how the issue is resolved and what further action, if any, may be required. My brother has been a resident for nearly

three years, and I have always been happy and satisfied with the care he receives.

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Review from Tom C (Son of Resident) published on 22 October 2021
Submitted via Postal Card • Report

Overall Experience

Based on infrequent visits during lockdown to my father, I have always found the staff, especially in Sutherland, to be committed, friendly and professional. I am glad my dad is being looked after by such a great team, who do not just meet his needs but genuinely care for him.

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Review from Phil E (Friend of Resident) published on 15 September 2021
Submitted via Postal Card • Report

Overall Experience

Excellent care and friendship.

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Review from Roger B (Husband of Resident) published on 7 July 2021
Submitted via Postal Card • Report

Overall Experience

My wife entered Oake Meadows in February, when her advancing Alzheimer's and the Covid crisis started to seriously worry me about continuing to look after her. I have been very much delighted by the care she has received, in particular, that everyone uses her name, and that she has settled in so well.

Much to my surprise, she is now spending more time awake and is communicating better than when she first came in. I am also impressed by the way in which the staff treat visitors, even in the crisis.

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Review from Darrell D (Son of Resident) published on 17 June 2021
Submitted via Postal Card • Report

Overall Experience

I feel that my mum is in very good hands, and the staff are very kind and patient. The facilities, rooms and common areas are spotlessly clean. The organisation, in general, has coped very well with the Covid situation, and my mum has been protected extremely well. No complaints from me.

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Review from Pete C (Son of Resident) published on 15 June 2021
Submitted via Postal Card • Report

Overall Experience

The staff have been excellent throughout the nearly year that my father has been in Oake Meadows. They have cared for him brilliantly and tried to provide for his difficult needs. My mother and myself have been kept informed throughout, and the positive and helpful inputs have helped to make the beat

of a dreadful time. I cannot thank them enough for their care in the true sense of the word tremendous.

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Review from Joanna C (Daughter of Resident) published on 30 December 2020
Submitted via Website • Report

Overall Experience

My mother was placed into an NHS funded bed on Willow for physio and rehab following a hip replacement. She has dementia. Initially, I fought against this, preferring a community hospital bed where I could continue to visit her. However, although I could not visit Mum due to COVID restrictions, she

appeared to settle well. The one thing that makes this Home exceptional is the staff. I am not allowed to mention them by name, but I hope they know who they are. They went out of their way to ensure I could FaceTime Mum every evening, to the extent that they gave me their personal mobile numbers to facilitate this. They went far over and above their role by ensuring I always knew who was working on any one particular evening and responded to my text messages, even when they weren't working that day. I cannot thank them or praise them enough. Care work is a difficult and often thankless task. These two colleagues were just amazing in their kindness and dedication.

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Review from C C (Resident) assisted by family/friend published on 20 March 2020
Submitted via Postal Card • Report

Overall Experience

I came in after a fall and a broken hip, which was repaired by surgery at hospital. I have been recovering here, and received good physiotherapy and help with walking. My experience has been generally positive, and the staff have been very kind.

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Review from Ann D (Daughter of Resident) published on 13 March 2020
Submitted via Website • Report

Overall Experience

The staff who looked after my dad were very kind and friendly, I visited my dad 3 times a week while he was there and different days so the staff would not of known when I was going to be there and you received the same friendly welcome on every occasion, Dad was treated with dignity and respect.
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home always looked clean and well maintained. Dad’s needs were always delt with.
When they moved Dad across to the nursing side the extra care that he needed by the staff was brilliant.

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Review from Patricia P (Friend of Resident) published on 3 March 2020
Submitted via Postal Card • Report

Overall Experience

I have been very impressed with the empathy and consistent kindness of all the staff. I never announce my visits and have never witnessed any bad practice. I cannot praise the staff enough for their overall care and kindness.

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Review from B S (Son of Resident) published on 18 February 2020
Submitted via Postal Card • Report

Overall Experience

Oake Meadows is the second care home he has lived in since leaving hospital in March 2019. There is no comparison between the two as Oake Meadows excels in all aspects against the previous one. The management staff took great care to ensure a smooth transition and everything has been very upbeat and

positive since then. The staff here are inspirational, warm and caring and will always go the "extra mile" to ensure the very best for all residents. My father is very fortunate to be here! Thank you! Awesome!

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Review from Ray M (Son of Resident) published on 24 January 2020
Submitted via Website • Report

Overall Experience

My mother passed away and my dad has been a resident of Oake Meadows since May 2019. He suffers from dementia. As the family lives quite some way away, we cannot visit as regularly as we would like. However, for my dad, Oake Meadows is his home. All the staff are absolutely dedicated and treat the

residents as part of a large family. They are all kind, caring and very special people. The home is spotless, warm and inviting with a large lounge, a sunny sheltered courtyard and a garden. The meals are excellent and the choices at each meal are nutritional, varied and home-cooked. As a close-knit family, we are very pleased and grateful that my dad has settled so well and that we feel just as comfortable with him being at Oake Meadows.
The only slightly negative point to be made is that it is sometimes quite difficult to contact the staff by phone. However, the staff always keep us informed if my dad is ill or has suffered any minor mishaps.

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Review from Joy A (Daughter of Resident) published on 24 January 2020
Submitted via Website • Report

Overall Experience

My Father has been at Oake Meadows for over a year now. The staff, office workers, domestic staff are all brilliant, they are doing a fantastic job of looking after all residents. Arranging for a range of entertainment for the residents to enjoy.
I give Oake Meadows a 100% recommendation to anyone

looking to join Oake Meadows in the future you will find a lovely home.

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Oake Meadows Nursing Home

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