Review from Brian A (Husband of Resident) published on 29 June 2022
Submitted via Postal Card • Report

Overall Experience

I have stayed in Oak Lodge Care Home for 18 months ending in September 2021. I found it to be excellent in all departments.

Reply from Honor Keatley, Managing Director at Oak Lodge Care Home

Thank you so much for taking the time to share your thoughts. I'm glad your experience was such a positive one.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from M D (Son of Resident) published on 27 June 2022
Submitted via Postal Card • Report

Overall Experience

Staff at Oak Lodge are patient and caring. New management is now in place with ambitious plans for improving the options offered to residents. Including day trips out and more activities. At first glance the building is a bit dated, for example, tooms do not have ensuite bathing facilities. However,

some improvements are planned and the kindness of staff and friendly atmosphere more than compensate.

Reply from Honor Keatley, Managing Director at Oak Lodge Care Home

Thank you so much for your honest review. We're excited to see how Oak Lodge moves forward.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Chris M (Son of Resident) published on 8 February 2022
Submitted via Website • Report

Overall Experience

Mum was transferred to Oak Lodge Care Home after months of care in various community hospitals. Mum was given a warm and friendly greeting along with all the care she required. All staff are accommodating to us, visiting when we can, nothing seems to be too much trouble during what has been a tough

time for us all.
I do feel we can contact the home anytime and the manager will always do his best to come back to you quickly. He also puts on a great firework show!
Most importantly mum is very happy, once she is more mobile I am sure she will make use of what is a lovely home.
We all appreciate what you doing - thank you.

Reply from Andrew Kirby, Home Manager at Oak Lodge Care Home

Thanks Chris for a really useful review. Your mum is clearly progressing very well, and has build up really good relationships with the staff. I do hope she soon feels well enough to make use of all the facilities, which I am sure she will do once fully back to good health.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Susan B (Daughter of Resident) published on 8 February 2022
Submitted via Website • Report

Overall Experience

Mum has been a resident for a year at Oak Lodge Care Home and she loves it here. Mum is well cared for by all the staff. The carers and staff all go that extra mile to see that she is safe and happy. Mum feels that she is included in all decisions of her care and looks at all the staff and residents

as her own extended family. There are a wide range of activities for Mum to partake in, although Mum doesn't always join in with all of them, as sometimes she prefers to have a nap in her room. Mum loves the food and is always thrilled when they come round with the cups of tea as they always remember that she has lactose free milk with no sugar. Mum loves having her showers with one staff member as in Mum's words "She is so kind, gentle and caring". I would highly recommend Oak Lodge to anyone. We know that Mum is well looked after, safe and happy, and that means everything to us. Thank you to everyone at Oak lodge.

Reply from Andrew Kirby, Home Manager at Oak Lodge Care Home

Thanks Susan for taking time to write a very comprehensive review which I will of course share with all the staff. Your mum has done so well having been so very poorly when she first came to us, and we are all delighted with her progress. She's a really lovely lady, and we are so lucky to have an opportunity to look after her.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from T K (Son of Resident) published on 8 February 2022
Submitted via Website • Report

Overall Experience

My mum was admitted to Oak Lodge after falling over at home a few times and could no longer safely stay at home. The manager was helpful in getting a room available for my mum. All staff are very friendly and helpful. when we were viewing Oak Lodge and have been since. A few teething problems with

food. with what food Mum liked/disliked but this has been rectified. Mum even has played bingo, which is a first.

Reply from Andrew Kirby, Home Manager at Oak Lodge Care Home

Hi Tony, and thank you for reviewing our home. Your mum has certainly settled in well, and I am really pleased we have been able to cater for her tastes. She's quite good at bingo, and clearly starting to become more confident in the company of others after being rather reclusive at first.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from K F (Husband of Resident) published on 8 February 2022
Submitted via Website • Report

Overall Experience

I have found the staff to be very caring in what they do under great pressure. My wife appears to be quite happy and contented but having dementia finds it difficult to understand what is happening and always asking when will she be coming home. Any health problems are dealt with well and it is probably

better than trying to get help from a GP at home.

Reply from Andrew Kirby, Home Manager at Oak Lodge Care Home

Thank you for your review. It's great to know we are doing everything well. We do love our jobs, and we work not only with a great team, but also have a lovely bunch of residents and families, and one way or another, we make sure everyone is happy, every day.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from S B (Daughter of Resident) published on 28 January 2022
Submitted via Website • Report

Overall Experience

My mum has now been at Oak lodge for a year. She has received brilliant nursing care. The team are always in touch with the doctors and strive to do the best they can for her medical needs. Thank you so much.

Reply from Andy Kirby, General manager at Oak Lodge Care Home

What a lovely review, thank you for taking the time to submit this review, which I will share with the team.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Julie S (Daughter of Resident) published on 15 September 2021
Submitted via Website • Report

Overall Experience

My mum was admitted to Oak Lodge Care Home five weeks ago and has been cared for by the most amazing team. Mum has said that they are always attentive and supportive and that she feels so much better after a particularly difficult period in her life. She said she loves the food and really enjoys the

cake and a cup of tea in the afternoon! Mum has also said the staff are her new friends now who have helped build her confidence and strength again.
As a relative living far away, I have also been supported and reassured by the team that all Mums needs are being met, and I always feel that I can call the manager and nurses who have always been happy to speak to me about any aspect of Mums care.
I would highly recommend this warm and friendly home with a team who always go the extra mile to help.
Thank you so much.

Reply from Andrew Kirby, Home Manager at Oak Lodge Care Home

Thank you, Julie. Your mum is doing well, despite many challenges, but with good support, patience and kindness, she is doing well. It was lovely to see the dogs were able to come and see her yesterday, and we hope she continues to thrive with us. I'm really pleased you feel well informed and included, even though you are living far away.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Paula V (Daughter of Resident) published on 7 September 2021
Submitted via Website • Report

Overall Experience

Oak Lodge is an extremely well organised and welcoming care home. The kind and highly professional staff create a happy atmosphere and treat each resident as an individual with different needs. There is an imaginative range of activities and entertainment - my father particularly enjoyed helping to

restore an old rocking chair, and I hear the cooked breakfasts are pretty good too!

Reply from Andrew Kirby, Home Manager at Oak Lodge Care Home

Thanks, Paula for sharing your thoughts about our care home. We are really happy that your father has enjoyed his time with us, he's a really lovely man.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Michaela D (Granddaughter of Resident) published on 3 August 2021
Submitted via Website • Report

Overall Experience

The staff in the care home have been amazing and caring towards my relative, who is in there. I would totally recommend this care home. The manager has been excellent and has put his self out the extra mile to look after and care for my relative in the best possible way anyone could ask for.

Reply from Andrew Kirby, Home Manager at Oak Lodge Care Home

Thank you, Michaela, for your comments; we have really enjoyed looking after your relative, and I am so pleased she's doing so well. Thank you for all your help in settling her in and helping us support the wider family.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Julia D (Daughter of Resident) published on 11 June 2021
Submitted via Website • Report

Overall Experience

My mother, who has dementia, and my step-father, who does not, came to Oak Lodge in February for a trial period. They settled in well and are now living there permanently. I have found the staff at Oak Lodge always very helpful, friendly and responsive to any questions or requests. We were fortunate

that as soon after they arrived, Covid restrictions were lessening, and we were able to book weekly visits, which have been well organised. The lovely garden is an enjoyable place to sit, and I hear good things about the activities.

Reply from Andy Kirby, Home Manager at Oak Lodge Care Home

Thank you, Julia, for your kind comments. The process of moving individual family members into a care home is always complex, but when moving in as a couple, it can be even more of a challenge to get things right. We have been very grateful for all the support your family have given to us, and we are very pleased that as a result your mother and step-father have really settled in well. Please pass on my thanks to the whole family for everything they have done to assist us throughout their stay; it's lovely to have them both living with us at Oak Lodge.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Janet L (Daughter of Resident) published on 25 May 2021
Submitted via Website • Report

Overall Experience

My Mum was a resident at Oak Lodge for just over 4 years. During this time she was cared for and loved by staff and management. She had Alzheimer's and had lost her communication skills but the staff were able to anticipate her needs and looked after her with dignity and respect. As a family, before

Covid restrictions, we visited every day and were greeted warmly by the staff and treated as friends. During Covid when we were unable to visit Mum, Oak Lodge set up a Skype link for us so dad could continue to read to her. When visiting was allowed again Oak Lodge set up the conservatory so that we could see Mum in a safe environment for her and us. When Mum reached end of life in February 2021, we were allowed unrestricted visiting with PPE and when she died the staff were wonderful. I would highly recommend Oak Lodge, the staff and the atmosphere in the home are welcoming and the knowledge that residents will be given the care and support they need brings great comfort.

Reply from Andy Kirby, Home Manager at Oak Lodge Care Home

Thank you Janet for your review. Your exceptional dedication to your mum's happiness was amazing, and we are very grateful for the opportunity to share in your mum's life whilst she was with us. Best wishes to you, and do keep in touch.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Rosalind S (Daughter of Resident) published on 16 March 2021
Submitted via Website • Report

Overall Experience

Mum recently moved to Oak Lodge after her health declined and she was no longer able to care for herself, she quickly settled in and the care she has received has been outstanding. The home is welcoming, well maintained and the staff all seem to go the extra mile for their residents, nothing is too

much trouble for them. The activities team are very proactive in keeping people entertained and are always looking to include everyone in the day's activities.

Reply from Andy Kirby, Home Manager at Oak Lodge Care Home

Thank you Ros for your comments which I will share with the staff. I'm really pleased your mum has settled in so well and is enjoying living here so much, it seems to have done her the world of good to be around people once again.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Heather S (Daughter of Resident) published on 5 February 2021
Submitted via Website • Report

Overall Experience

My father was admitted for palliative care to Oak Lodge in January, and I am immensely grateful to the manager and all of his team for making the admission process as easy as possible; they took great efforts to find out about his likes and dislikes so that his room could be set up with important objects

within view, and he could be offered the food and drink that appealed to him. I am sure that he found this reassuring. Although we could not visit, due to national covid restrictions, I was able to spend an hour with him as he declined and was impressed with the kindness and high standard of care displayed by all staff towards Dad, and also to me, thank you. Whenever I telephoned for twice-daily updates, everyone I spoke to was cheerful, courteous, kind and well informed as to his condition today, this gave me great reassurance too. Dad passed away peacefully, very well cared for and comfortable and I cannot thank the staff involved enough for this.

Reply from Andy Kirby, Home Manager at Oak Lodge Care Home

Thank you Heather for a lovely review, I will ensure your comments are shared with all the staff. Thank you for your help in getting everything set up so he felt he was in familiar surroundings, he seemed much reassured by having his favourite things around him.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Michele S (Daughter of Resident) published on 13 October 2020
Submitted via Website • Report

Overall Experience

I could not have asked more from all at Oak Lodge. The care Dad was given was second to none which was even more appreciated because of the restrictions in permitted visits due to the current pandemic.

It helped me cope with the last few weeks knowing he was taken care of with compassion professionalism

and affection.

Thank you all from the bottom of my heart.

Reply from Andy Kirby, Home Manager at Oak Lodge Care Home

Thank you, Michele, your dad was a wonderful man with great character, and will be missed by everyone. Thank you for all your support over the last few years, your help was invaluable to us and so very much appreciated.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Martin S (Son of Resident) published on 3 September 2020
Submitted via Website • Report

Overall Experience

My mother has been resident for several months. Assessment is very difficult because it is not possible for family members to visit inside and really get to see how things are done but from what I am able to deduce the care home has managed the coronavirus situation proactively and very competently

and as the situation eases they are taking the best actions that they can to provide visit facilities within government guidelines. As far as I am able to tell my mother has been given a high standard of care and has shown some small improvements in health. The care staff all seem to be highly committed and motivated and there is evidence that my mother is fond of some of her regular carers. They are not good at answering e-mail but otherwise, the manager and team are very approachable and my feeling is that the manager is a very capable and competent manager who has brought about a lot of improvements at Oak Lodge.

Reply from Andy Kirby, Home Manager at Oak Lodge Care Home

Thanks Martin, I very much appreciate all your feedback. Although I clearly need to make sure I answer your emails more quickly. We are delighted with your mum's progress, and she seems to be doing very well and is much more settled. You're absolutely right about the care staff, they are truly amazing.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Brian H (Brother of Resident) published on 3 September 2020
Submitted via Website • Report

Overall Experience

I would like to thank the Manager and his amazing staff for the care and kindness they show to my brother. He has only been there a few months but has now settled really well. He enjoys his banter with the staff and sitting in his garden, weather permitting. Myself and my family just cannot thank you

all for doing such an amazing job with him. Anyone thinking of a home for a loved one I really can't recommend Oak Lodge enough. First-class. Keep up the good work. Many thanks.

Reply from Andy Kirby, Home Manager at Oak Lodge Care Home

Thanks Brian, this is great news considering the complexities involved in getting your brother down here during the pandemic. He's really settled in well and is clearly enjoying all the attention from the staff. I'm also very grateful to you for your help in getting everything just right for him.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Peter C (Son of Resident) published on 3 September 2020
Submitted via Website • Report

Overall Experience

I continue to be very impressed by the degree of care shown to my mother by everyone at Oak Lodge. I appreciate the fact that circumstances are very challenging, and working conditions have been made very difficult by the pandemic; it really can't be easy to remain cheerful and upbeat every day, in

spite of the discomfort and the limitations. I've also appreciated the steps undertaken to facilitate garden visits.
I'm sure we all look forward to happier times!

Reply from Andy Kirby, Home Manager at Oak Lodge Care Home

Thank you, Peter. It has been in so many ways a very challenging time, but we have been able to spend plenty of really good, quality time with residents whilst keeping everyone safe, which has really brought everyone even closer together. We recognise that family and friends visits are essential to the well-being of the residents here, and are very grateful for family and friends' co-operation with following all the guidance.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Claire A (Daughter of Resident) published on 2 June 2020
Submitted via Website • Report

Overall Experience

What a wonderful kind care home. My dad was extremely well-liked after during his stay at Oak Lodge before his passing. The manager and the charge nurses went above and beyond their duty to make him feel comfortable and well cared for. I can’t thank all the staff enough, they did a fantastic party for

him during his birthday, despite the Covid-19 crisis, which I’m really pleased he got to experience, especially as I couldn’t be there. They were even kind enough to offer video calling opportunities. The care home is in a lovely setting and fantastically clean. I can’t thank them enough from the bottom of my heart. Truly this is a fantastic care home.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Joanne F (Granddaughter of Resident) published on 27 April 2020
Submitted via Website • Report

Overall Experience

My nan and grandad were both in hospitals and due to coronavirus and needing the beds they were both moved to Oak Lodge and as a family we couldn't have been more happy that this care home was chosen for them. The care and support they received was amazing, they may only have been there a couple of

weeks before going home, the staff did everything possible to keep them cared for and calm and relaxed due to the circumstances. Us not being able to visit due to the virus we felt relieved knowing they were in such great hands, daily calls with updates on them and quick response to emails as well. Even though they are home now the manager has rung a couple of times just to check all is going ok which not many people would do. I would not want them to go to any other care home in the future if a home was needed because after the short stay we now know they would be more than cared for here, so a big thank you to the manager and all the staff at Oak Lodge.

Reply from Andy Kirby, Home Manager at Oak Lodge Care Home

Thank you Jo for spending a few minutes to show your appreciation for the staff at Oak Lodge. We are also very grateful for the family's support in getting everything organised during the difficult transition from hospital, to Oak Lodge and then home.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Oak Lodge Care Home

Care Provided by Oak Lodge Care Home

Good to Know

Funding & Fees Guide for Oak Lodge Care Home

Facilities