Oak Lodge Care Home

Lordsleaze Lane, Chard TA20 2HN
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9.7 73 Reviews
  • Oak Lodge Care Home, Chard
Oak Lodge Care Home is proud to offer the highest standard of residential, nursing and dementia care in a warm and welcoming environment.

Oak Lodge Care Home provides residents with an engaging setting to socialise, dine, there are engaging activities every day with an activity coordinator or they can explore the beautifully landscaped gardens.

Oak Lodge Care Home is a vibrant and active community where residents are enabled to live life to the fullest. A community where older people are supported to carry on enjoying all the little things that make them happy.

Encouraging a high quality of life is at the heart of the culture and ethos at Oak Lodge Care Home. The highly trained team approaches every day with professionalism and compassion, delivering a service that’s unique to each individual’s needs.

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Care Provided by Oak Lodge Care Home

  • Primary Care Categories
  • Dementia
  • No Medical Intervention
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 47 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Anorexia/Bulimia/Self Harming
  • Asperger Syndrome
  • Bariatric Care/Obesity
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Drug Dependence (past or present)
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Florin Vranceanu (Registered Home Manager)
  • Admission Criteria
    • All admissions will have a pre-admission assessment.
    • Ages 65+
  • Room Information
    • Single Rooms (45)
    • Couples/Companion Rooms (1)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2024
    • Number of floors: 2

Funding & Fees Guide for Oak Lodge Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,500
    • Self-Funded Residential Dementia Care from £1,500
    • Self-Funded Nursing Care from £1,500
    • Self-Funded Nursing Dementia Care from £1,500
    • RESPITE Self-Funded Residential Care from £1,600
    • RESPITE Self-Funded Residential Dementia Care from £1,600
    • RESPITE Self-Funded Nursing Care from £1,600
    • RESPITE Self-Funded Nursing Dementia Care from £1,600

  • Final fees are subject to assessment of the potential resident, the size of the room offered and the facilities needed / available.


    Additional services such as hairdressing, chiropody, newspapers and excursions are not included in the standard weekly fees.
  • (these prices are only a guideline, please contact Oak Lodge Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Contact with relatives and friends is fundamental to their resident’s health and well-being and visits are encouraged.


    No restrictions or booking requirements to visit Oak Lodge Care Home; however different rules apply should there be a Covid-19 outbreak, and they ask to not visit during ‘protected mealtimes’ unless is a part of the essential caregiver role.


  • Parking

  • Oak Lodge Care Home has a private car park with parking, including disabled parking bays, for people visiting the Home. There is no charge to use the cark park.


Oak Lodge Care Home Reviews (73)

Total of 73, showing 41-60
9.7

Oak Lodge Care Home has a Review Score of 9.7 (9.697) out of 10, based on 17 reviews in the last 2 years. Over all time Oak Lodge Care Home has 73 reviews.

Overall Experience

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  • 21
  • 3
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Date Published

73
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Review from A K (Daughter of Resident) published on 10 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From my first meeting with the home manager, I felt he could be trusted to ensure that my mother received the best care. Although she was only in Oak Lodge for a brief period at the end of life, we were so grateful for the care and kindness that every member of staff showed towards her, my sister and
myself. It was such a comfort to know she was safe, and on the day my mother passed away she was treated with great dignity and sensitivity. We were impressed with the attention paid to all the details important to us.

Reply from Andy Kirby, Home Manager at Oak Lodge Care Home

Thank you, please accept my thanks to you and your sister for the support you gave us, in helping your mum to feel safe and comfortable throughout her stay with us.


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Review from J L (Friend of Resident) published on 14 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

First and lasting impression was of a well-managed care home with efficient, friendly and caring staff.

Reply from Andy Kirby, Home Manager at Oak Lodge Care Home

Thanks, delighted to help, and thank you for your part in making your friend's stay so comfortable during her time with us.


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Review from I S (Relative of Resident) published on 9 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We're very happy with the care and support provided to our aunt. In her own words, 'it is a care home and they really do care and treat me as an individual'. All the carers we met are professional, caring and very welcoming. The manager is fully aware of all residents' circumstances and very much 'hands-on'.

Reply from Andy Kirby, Home Manager at Oak Lodge Care Home

Thank you so much for your feedback, we are delighted you are so happy with everything we do. I will share your comments with all the staff.


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Review from A P (Friend of Resident) published on 18 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Each time I have visited I have been made to feel extremely welcome by all staff that I have come across. Walking past the lounge a guitar is being played to residents and feels extremely homely. Would definitely recommend.

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Review from Mary Isobel B (Daughter of Resident) published on 5 November 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Impressed when looking for a home for my father, they showed care and compassion. The home was welcoming, comfortable and well presented, communal areas are used by residents and there are a variety of activities on offer, nearly every day, also an opportunity for trips out. Very good choice of menu.

Reply from Andy Kirby, Home Manager at Oak Lodge Care Home

Thank you Mary for a great review of our home, your father does seem very happy here. He's a lovely man, and really enjoys the activities we have on offer.


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Review from L K (Daughter of Resident) published on 22 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We're very lucky to have found Oak Lodge for Mum who has dementia. A comfortable, homely, environment with friendly, caring staff. Many activities both in house and out in a minibus. The manager has a nursing background and is extremely knowledgable and enthusiastic and cares about the people living
here. Highly recommend.

Reply from Andy Kirby, Home Manager at Oak Lodge Care Home

We are also lucky to have the opportunity to help you care for your mum, thank you for a lovely review.


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Review from Sheila R (Friend of Resident) published on 26 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Best care home I have seen. Nice and clean, lovely staff and very homely.

Reply from Andy Kirby, Home Manager at Oak Lodge Care Home

Thank you Sheila for a lovely review, I'll be sure to pass on your comments to everyone.


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Review from Claire M (Daughter-in-law of Resident) published on 13 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Oak Lodge is a real 'home away from home'. The staff are very professional and you feel included through the whole transition from home to care. Nothing is too much trouble for them, from both a relatives and a residents perspective. The rooms are immaculate and spacious, yet they soon feel very homely.
Mum has settled very quickly and cannot believe how quiet it is. We can all rest easy knowing she is safe and secure, and in excellent hands. Mum will finally have the dignity of continuity of care, which can only be better for her long term medical needs and our peace of mind.

Reply from Andy Kirby, Home Manager at Oak Lodge Care Home

Thank you Claire for such a positive review. May I also thank you on behalf of all the staff, for your family's help in getting her set up so well, she's clearly enjoying life at Oak Lodge and it's great to see her so happy.


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Review from P W (Power of Attorney of Resident) published on 3 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Feedback from staff is excellent, a friendly and caring attitude prevails.

Reply from Andy Kirby, Home Manager at Oak Lodge Care Home

Thank you Peter for taking the time to provide us with a review of our service, we very much appreciate your feedback.


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Review from Pamela G (Friend of Resident) published on 8 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been visiting a close friend who has been staying at Oak Lodge for 10 days of respite care. I am so delighted by the friendliness and care of the staff. Her room was light well-furnished and carpeted. The sheets and bed covers were attractive and squeaky clean. She said the food was excellent.
As a local 92-year-old myself I have never encountered a care home of this quality,

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Review from Graham M (Son of Resident) published on 8 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I took my mother for a 10 day respite and from the moment we arrived everyone was very attentive, caring and sensitive to my mother's needs and wishes. It was obvious from my mother's happy and peaceful demeanour when I picked her up that she had a very pleasant stay and one that has left her with fond
memories of the home and all the people that she met there.

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Review from Chris H (Son of Resident) published on 8 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff could not be more caring and helpful. Mum loved every minute of her stay at Oak Lodge.

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Review from Adrian B (Resident) published on 13 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A very friendly place. The nurses and carers are very efficient and polite. I would recommend Oak Lodge to anybody.

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Review from Kevin B (Brother of Resident) published on 15 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Went to visit my brother for the first time here and was very impressed with everything.
Since my brother has been at Oak Lodge he has picked up and is very happy there. Keep up the good work.

Reply from Andy Kirby, Home Manager at Oak Lodge Care Home

Thank you Kevin for a very positive review. I am really pleased, that as a family member, you feel we have done everything possible to make your brother's stay an overwhelmingly positive experience.


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Review from Jacqueline B (Sister-in-law of Resident) published on 15 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Been into many care homes but none like Oak Lodge. Wonderful staff, felt like I had known them forever. Nothing was too much trouble. Met the manager for the first time today, what a lovely genuine man. Spoke to a lady in depth and she was also very caring and most helpful and spoke highly with much
respect for the manager.
So, so, so happy my brother-in-law is in Oak Lodge Care Centre.

Reply from Andy Kirby, Home Manager at Oak Lodge Care Home

Thank you so much Jackie for taking the time to write a lovely review, the staff are always delighted to read such very positive responses to the care they provide.


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Review from Christine W (Wife of Resident) published on 15 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husbands care has always been very good, the staff cared for him like he was a family member. At times he could be quite cheeky and they developed a good banter. When I visited I was always made to feel part of the "Oak Lodge Family".

Reply from Andy Kirby, Home Manager at Oak Lodge Care Home

Thank you Chris for your review of Oak Lodge. We are delighted that we were able to make your husband's time here so positive. Thank you also for your time spent with us in planning his care, and making the whole experience so rewarding for all concerned.


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Review from M C (Wife of Resident) published on 25 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Much improved under new management and deputy. More qualified nursing staff employed. All other grades of staff seem happier and work together - communication better. Hope for more stability to continue, also variety of outings and activities. Good all round improvements.

Reply from Andy Kirby, Home Manager at Oak Lodge Care Home

Thank you so much for submitting your review, and I am so pleased we are getting all these things right. We are all looking forward to some more amazing things happening in future.


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Review from Lilian W (Resident) published on 18 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The new manager is working hard to make a better home. Had a lovely trip on December 15th.
The staff are very good.

Reply from Andy Kirby, Home Manager at Oak Lodge Care Home

Thank you Lilian, the trip was great fun, we went to see all the Christmas lights, and then had fish and chips in the minibus, before going to the pub. I really enjoyed the evening as well.


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Review from Gloria J (Resident) published on 16 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Everyone is extremely kind and helpful. They treat you as a person, not a number. They try to make your room your home and let you personalise your room. They have a good activities team and take you out in the home bus to local entertainments.

Reply from Andy Kirby, Home Manager at Oak Lodge Care Home

Thank you Gloria, it's great to have the opportunity to support you, and thank you for all your positive and constructive feedback which I will of course share with all the staff.


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Review from M T (Wife of Resident) published on 16 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A new manager and deputy manager started in December and the change is transformational in just a couple of weeks and family feels that Oak Lodge has a positive future with good nursing care.
The carers have always been hard-working, caring and supportive. Oak Lodge was previously in a very dark place.
With the new management, it finally feels like a nursing home that I would recommend - not something I would have said a month ago.

Reply from Andy Kirby, Home Manager at Oak Lodge Care Home

Thank you for such a positive review. Oak Lodge has a wonderful group of staff, and I am so lucky to have the opportunity to join their team. Can I also thank you for your help in giving your husband such good care when he most needed it, it was great to involve you so fully in his care at such a critical time.


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Current Review Score: 9.7 (9.697)

Overview of Review Score

The Review Score of 9.7 (9.697) out of 10 for Oak Lodge Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 17 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.697 for Oak Lodge Care Home is calculated as follows: ( (152 Excellents x 5) + (40 Goods x 4) + (7 Satisfactorys x 3) + (1 Poors x 2) + (1 Very Poors x 1) ) ÷ 201 Ratings = 4.697

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Oak Lodge Care Home is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 47 registered maximum number of service users is 9.4, which has been reached with 16 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 15 Sep 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (5)

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Meet the Team (5)

Florin

Florin Vranceanu

Job Title: Home Manager

Joined: 2022

Hello, my name is Florin. I am the Home Manager at Oak Lodge Care Home.


I have been qualified as a nurse since 1995. I have 14 years of experience as a Registered Manager for care services. I decided to go into nursing due to my passion for helping people. I am passionate about developing relationships with people in long-term care placements.


I pride myself in being hands-on in my role and ensuring that I develop good relationships with residents, families, and team members to ensure people are safe and well looked after. I also like to make sure we are delivering high-quality person-centred care.


Clair

Clair Harvey

Job Title: Deputy Home Manager

Joined: 2007

Hi, my name is Clair. I am the Deputy Home Manager at Oak Lodge Care Home.


I started as a carer in 1995. In 2007, I came to work at Oak Lodge Care Home as a Senior Carer and then worked up to the position of Nursing Associate. In October 2019, I was offered the Deputy Home Manager position; I was delighted, and of course, accepted the offer!


I work with Florin and the other team members at Oak Lodge Cre Home to ensure all the residents have a perfect day, every day!


Di

Di Crumpler

Job Title: Administrator

Joined: 2018

Hi, my name is Di. I am the Administrator at Oak Lodge Care Home.


I joined the Oak Lodge Care Home team in March 2018, having previously worked for an advertising agency for 10 years, and also worked for Axminster Carpets as a PA for 9 years.


I enjoy watching horse racing, going to horse shows, dog walking with my little Jack Russell terrier called Bea, and dining out. I am usually the person who answers the phone when you call during office hours and deals with all the administration and paperwork for the home.


Sonny

Sonny Valmiki

Job Title: Senior Nurse

Joined: 2019

Hi, my name is Sonny. I am the Senior Nurse at Oak Lodge Care Home.


I previously worked in the NHS in a variety of roles before joining the Oak Lodge Care Home team. I have a wealth of experience which I enjoy bringing to the team and I love to have fun!


Socks

Socks the Cat

Job Title: The Boss

Joined: 2012

Socks the cat has been in charge of the staff and residents at Oak Lodge Care Home for a number of years. He was born on the 18th of February 2012, and it is believed he is a direct descendant of the Sphynx.


Socks' main duties are sleeping, gathering his strength, eating, and looking at the birds in the garden. He is normally found in the laundry where he has a good supply of food, a bowl of fresh water and some very soft, warm blankets to lay upon on top of the tumble drier. He knows instinctively who likes his company, and has made good friends with many staff and residents in the home.


Socks are extremely tolerant of other pets, so there's no issue with residents seeing their families' pets when they come in to visit.