Chelston Park & Chelston Gardens

West Buckland Road, Wellington TA21 9PH
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9.3 19 Reviews
  • Chelston Park & Chelston Gardens, Wellington
Chelston Park Nursing and Residential Home and Chelston Gardens Dementia Nursing Home are two standalone homes that sit on the same site.

Chelston Park specialises in nursing and Chelston Gardens in dementia care. The homes are close to Wellington and six miles from Taunton. Exit at Junction 26 of the M5, the drive to Chelston takes less than five minutes.

Chelston Park provides first-class nursing facilities in a homely atmosphere. The original 1920s house has been tastefully extended and modernised to provide personalised nursing care and support to 31 rooms.

The building is set in extensive flat grounds with beautiful views towards the Blackdown Hills and the Wellington Monument.

Chelston Park is a safe, welcoming environment where the choices of care, well being and comfort of residents are the most important thing.

Chelston Gardens is a purpose-built progressive home, where personalised care combines with design to create a peaceful, harmonious atmosphere.

The home was designed around a secure, internal garden and the facilities have been carefully planned around the needs of people with dementia.

Chelston Gardens offers large single en-suite rooms with walk-in showers and underfloor heating throughout. The emphasis is on light – large windows frame beautiful views of the Blackdown Hills.

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Care Provided by Chelston Park & Chelston Gardens

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 86 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Parkinson's Disease
  • Stroke
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Owner
  • Chelston Park Nursing & Residential Home Ltd
  • Person in charge
  • Jo Girdler (Care Director)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (76)
    • Couples/Companion Rooms (5)
    • Single Rooms with ensuite Wet Room (60)
    • Couples/Companion Rooms with ensuite Wet Room (5)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2007
    • Last Refurbishment: 2024
    • Number of floors: 3

Funding & Fees Guide for Chelston Park & Chelston Gardens

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Nursing Care £1,350 – £1,700
    • Self-Funded Nursing Dementia Care £1,800 – £1,850

  • Our fees depend on the care package in line with your needs and the type of accommodation required. Fees are usually reviewed annually in April. Any increase in the fee results from inflation, the provision of additional care and services, or as a result of factors beyond our control. These include regulatory and general economic changes affecting the care sector. Fees may be reviewed more frequently in response to these factors.


    If you do not meet the criteria for NHS CHC, but require nursing care, the NHS pays a contribution towards the cost of the nursing care. This is called NHS-funded nursing care (FNC). The FNC is paid directly to the home by the government and will be added to the fee we agree with the resident.
  • (these prices are only a guideline, please contact Chelston Park & Chelston Gardens to find out the exact price for your requirements)

Facilities

  • Gardens
  • Lift
  • Minibus or other transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors are very welcome. Chelston's preferred visiting times are 10-4 each day, but the home is flexible based on resident and visitor requirements.


  • Parking

  • Visitor parking is clearly marked and is close to the entrances of both Chelston Park and Chelston Gardens.


Chelston Park & Chelston Gardens Reviews (19)

9.3

Chelston Park & Chelston Gardens has a Review Score of 9.3 (9.293) out of 10, based on 9 reviews in the last 2 years. Over all time Chelston Park & Chelston Gardens has 19 reviews.

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Review from Alison W (Daughter of Resident) published on 27 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the moment we walked through the door of Chelston Park and Chelston Gardens, we knew our mother would be in safe hands. The quality of the caring team was exceptional. Everyone was treated with dignity and respect whatever their need. The entertainment was outstanding with activities every day
to occupy residents. We were kept informed and consulted on mum's care needs. The app was particularly helpful as a relative living away. We cannot recommend highly enough Chelston and if we need to access care again, it will be first on the list.

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Review from Dee W (Daughter of Resident) published on 16 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Having visited several care homes in the area (all very good) a visit to Chelston Park & Chelston Gardens made to decision to choose it for my father, very easy. From first contact with the manager over the phone and the friendly welcome from every member of staff I met, everything felt right. Now,
several months on, the care my father has been receiving is excellent, I can't speak too highly of the staff, nurses, care assistants, cleaning staff and admin all go above and beyond. To hear my previously independent father say he is happy here is all I can wish for.

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Review from J C (Husband of Resident) published on 11 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Wife has been a resident for two years with increasing dementia. Foreign care staff do not have the skill to approach residents with the happy, friendly style which residents miss from their past friends and family. Activities are generally suited to those who are mobile and with hand/eye co-ordination.
Hard to find staff for long periods when they take their breaks together.

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Review from Amanda L (Daughter of Resident) published on 17 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Cannot thank Chelston Gardens' team enough for the wonderful care for my dad. Dad's dementia journey has not been straight forward, having lost his wife of 50 years recently as well as losing his home. He has experienced challenges which the team have managed, always trying to seek a solution. I feel
content knowing dad is in the best place for him.

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Review from P L (Husband of Resident) published on 27 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has been a resident at Chelston Park and Chelston Gardens since January 2024 and the care she receives is exemplary. The quality of staff engagement, leadership and management is first class and I can't speak highly enough of their efforts in ensure my wife's needs are catered for throughout
the day and night. I have never felt the need to question any action carried out by staff and I am kept fully informed of all actions taken by them. The staff and managers are very open and approachable and always happy to discuss any issue or concern. This was particularly evident when my wife first became a resident and I too was going through a period of learning.

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Review from Lesley B (Daughter of Resident) published on 18 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All care staff are very friendly, hardworking and kind. The facilities in Chelston Gardens are excellent, and the rooms are always very clean and comfortable. My mother came to Chelston Gardens in May and has settled well. Nothing is ever too much trouble, and we are always made to feel welcome at visits,
tea and coffee are always made available.

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Review from R H (Niece of Resident) published on 14 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt has been in Chelston since Oct 2021. Her care has been excellent and I felt like all the staff genuinely cared for her, giving me peace of mind that I had definitely made the right choice. Two weeks ago she had a stroke from which she could not recover. The care and consideration shown to her
and us, her family during her last days was second to none. Chelston is a wonderful home, with the most amazing and friendly staff, whom I cannot thank enough.

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Review from Susan W (Daughter of Resident) published on 27 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My family would have no hesitation in recommending Chelston Gardens to anyone who needed dementia care.
All aspects of the home were excellent. The staff were all kind and caring. They all worked extremely hard to provide a clean/safe environment for the residents. The home tried hard to stimulate
the residents through activities/musical entertainment and visiting animals.

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Review from Mary R (Sister of Resident) published on 8 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother has been at Chelston Park since 2018 ad there has never been a moment when I have doubted that he gets excellent care. He, himself feels that it is now his home. Chelston Park is also very welcoming to friends and family members, this helps to promote the feeling of it being one big family.

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Review from Kay H (Daughter of Resident) published on 31 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The level of care and consideration for personal welfare exceeds the 'standard'. My mother is happy at Chelston Park & Chelston Gardens Care Home and wishes to remain there. Safeguarding measures arose and the staff professionally and quickly addressed them, involving partner agencies. This had led
my mother to feel reassured and safe having been "listened to" which has always been her greatest wish. She now feels empowered to take control of matters arising and which affected her. I can only praise the care home management to the highest degree - thank you.

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Review from K B (Husband of Resident) published on 28 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the initial contact, last year, up to the present time, the care and the financial advice has been excellent.

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Review from Michelle H (Daughter of Resident) published on 14 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Chelston Gardens is a very happy, friendly and welcoming care home. It's spotlessly clean at all times and the food is fantastic.
The staff are all great and it feels like an extended family. We feel my dad (who has dementia) is well cared for and very safe.

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Review from J R (Respite Resident) published on 28 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I moved in to be with my husband during lockdown. I like the house and gardens very much and most of the staff have been first-class. I wish my own mother could have come here.

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Review from S G (Wife of Resident) published on 20 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been cared for here for some time.
The care is excellent and the staff are cheerful, kind, professional and maintain residents' dignity. Staff seem to be regularly updated with training in what is a very demanding sector of care work. Staff turnover is low.
Rooms are bright and
decently sized.
Cleanliness: excellent and never a smell that shouldn't be there.
Food is varied and well-presented. It feels cooked with love!
Recent radio programmes recounting care-home horror stories underlined to me just how fortunate we are with Chelston.

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Review from H S (Daughter of Resident) published on 4 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

During the 18 months my father was in your care he was treated with dignity and respect. The staff's friendly and professional manner included us as a family.
We have been impressed with the quality of care and believe this comes from good training and quality of leadership from the top.
The family
are grateful for the kindness and humour shown to our father. We felt we could leave him safely in the care of your dedicated team for the last 18 months of his life. Thank you.

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Review from M M (Wife of Resident) published on 4 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I had cared for my husband for a number of years using all the help that was available to me. We both adapted together and it worked well, although changing all the time, one day, over a very short period, I could no longer look after my husband. Our family stepped in and found Chelston Park & Chelston
Gardens had accommodation that everyone agreed ticked all the boxes. Within the day personal belongings were put up and dad was tucked up in his own room with staff to remove the care from my shoulders - I never looked back.

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Review from Jim P (Son of Resident) published on 3 October 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was only there for a short time in September 2019, but the experience was enough for me to want to make sure they're very highly recommended here.
The grounds and building were in very good condition and the care provided by the staff was excellent. They're at the opposite end of the spectrum
to the horror stories you've read in the news about some care homes.
It's a nice place, run by common sense and delivered with integrity - one less thing to worry about during a difficult time.

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Review from S B (Wife of Resident) published on 19 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

In my opinion, Chelston Gardens is everything one could wish for when choosing a nursing home for a loved one. The management and staff are caring, helpful and friendly. Nothing is too much trouble. The food is excellent with great variety and choices.
My relative spends many happy hours walking in
the lovely gardens. It gives me and my family peace of mind knowing that he is safe and secure in the garden and within the home.

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Review from B D (Wife of Resident) published on 16 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Chelston Garden is a very good facility. No complaints. The staff and carers are excellent. If a problem does arise it is dealt with. The maintenance of the whole place cannot be faulted. The gardens are kept beautifully as is all the outdoor areas.

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Current Review Score: 9.3 (9.293)

Overview of Review Score

The Review Score of 9.3 (9.293) out of 10 for Chelston Park & Chelston Gardens is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 9 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.4 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.870 for Chelston Park & Chelston Gardens is calculated as follows: ( (99 Excellents x 5) + (5 Goods x 4) + (3 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 108 Ratings = 4.87

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.423 Points relating to the number of positive Reviews for Chelston Park & Chelston Gardens is based on 9 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 = 3.9

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 86 registered maximum number of service users is 17.2. 9 Positive Reviews ÷ 17.2 = 0.523

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 30 Dec 2017

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (1)

No image found

Jo Girdler

Job Title: Care Director

The Care Director and Registered Manager at Chelston Park.


- B.Sc. (Hons) in Health and Social Care, Diploma in Community Health (D/N)
- Certificate in Cardio-Thoracic Nursing (ENB 249)
- Registered Nurse


Frequently Asked Questions about Chelston Park & Chelston Gardens

What types of Care is Chelston Park & Chelston Gardens registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Chelston Park & Chelston Gardens provide?

Palliative Care, Day Care, Convalescent Care, Physiotherapy, Separate Specialist Dementia Care Unit, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Chelston Park & Chelston Gardens have?

There are 76 Single Rooms and 5 Couples/Companion Rooms.

What are the Facilities & Services at Chelston Park & Chelston Gardens?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Minibus or other transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Chelston Park & Chelston Gardens to the centre of Wellington?

1.1 mile(s) as the crow flies, distance by road may be significantly further.