Staff are always very caring and polite and nothing is too much trouble.
Jenny W (Wife of Resident)
I find the staff very caring, not just to my mum but us as well
Lindra K (Daughter of Resident)
I feel my mum is in the best place for all her needs and know she is being well looked after.
Donna C (Daughter of Resident)
Hairdressing, Podiatry, newspapers, toiletries, trips out and external entertainment is not included in the price.
Camelot House and Lodge has a Review Score of 9.9 (9.871) out of 10, based on 18 reviews in the last 2 years. Over all time Camelot House and Lodge has 68 reviews.
Review from Tina A (Daughter of Resident) published on 12 March 2025
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Reply from Zillah Oakes, Registered Manager at Camelot House and Lodge
Thank you for your review. I will pass on your kind words to the team.
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Review from Clare B (Granddaughter of Resident) published on 27 January 2025
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Reply from Zillah Oakes, Registered Manager at Camelot House and Lodge
Thank you for taking time to review Camelot House and Lodge. It was a pleasure to meet and care for your grandad. I will pass your kind words on to the team.
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Review from N B (Son-in-law of Resident) published on 21 January 2025
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Reply from Zillah Oakes, Registered Manager at Camelot House and Lodge
Thank you for your thoughtful review. I will pass on your feedback on to the team. It was a pleasure to care for him as part of our Camelot family.
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Review from J S (Daughter of Resident) published on 21 January 2025
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Reply from Zillah Oakes, Registered Manager at Camelot House and Lodge
Thank you for your kind words. I will share them with the rest of the team. It is great to hear that you feel confident that your mother was in safe hands.
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Review from S B (Grandson of Resident) published on 21 January 2025
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Reply from Zillah Oakes, Registered Manager at Camelot House and Lodge
Thank you for taking the time to write this lovely review. It was a honour and a pleasure to spend time with your grandfather in his final months.
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Review from Scott B (Grandson of Resident) published on 21 January 2025
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Reply from Zillah Oakes, Registered Manager at Camelot House and Lodge
It was a pleasure to get the opportunity to care for your grandad, and welcome him in to our family. I will pass on your kind words to the rest of the team.
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Review from P B (Granddaughter of Resident) published on 21 January 2025
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Reply from Zillah Oakes, Registered Manager at Camelot House and Lodge
Thank you for for taking time to write this review. I will pass your positive feedback on to the rest of the team. It is lovely to hear that you found the staff to be friendly and welcoming.
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Review from Sue R (Daughter of Resident) published on 30 July 2024
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Reply from Zillah Oakes, Registered Manager at Camelot House and Lodge
Thank you for taking the time to review our home. We will pass your feedback on to the rest of the team.
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Review from Michelle B (Daughter of Resident) published on 20 December 2023
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Reply from Zillah Oakes, Registered Manager at Camelot House and Lodge
Thank you for your review. We are honoured to be able to care for your loved one. We always strive to meet not only our residents' needs but those of the relatives too.
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Review from Joe S (Niece of Resident) published on 2 August 2023
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Reply from Samantha Paddon, Deputy Manager at Camelot House and Lodge
Thank you for taking the time to review our home and joining us for the bonanza. It was a great, fun afternoon and we all enjoyed it. Kind Regards, Deputy Manager.
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Review from Carole H (Daughter of Resident) published on 27 July 2023
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Reply from James Marchant, Operations Manager at Camelot House and Lodge
Thank you very much for taking the time to write a review, we do appreciate it and we will pass your kind comments to the activities team. As you say, there are plans to improve the outside areas and we have already made a start to enhance these.
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Review from John D (Son of Resident) published on 26 July 2023
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Reply from Samantha Paddon, Deputy Manager at Camelot House and Lodge
Thank you for taking the time to review our home. We were pleased to be able to help you when you needed us. Kind regards Deputy Manager.
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Review from Jenny W (Wife of Resident) published on 18 July 2023
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Reply from James Marchant, Operations Manager at Camelot House and Lodge
We are so pleased that you all enjoyed the event. Thank you so much for taking the time to leave a review, we do really appreciate it and will pass your kind comments to the team.
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Review from N B (Daughter of Resident) published on 10 July 2023
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Reply from Samantha Paddon, Deputy Manager at Camelot House and Lodge
Thank you so much for taking the time to review our home. I will pass on the positive feedback to the rest of the team. Thank you.
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Review from Lindra K (Daughter of Resident) published on 30 June 2023
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Reply from Samantha Paddon, Deputy Manager at Camelot House and Lodge
Thank you for taking the time to review our home. I will forward your feedback on to the rest of the team. Kind Regards.
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Review from Jemma C (Daughter of Resident) published on 30 June 2023
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Reply from Samantha Paddon, Deputy Manager at Camelot House and Lodge
Thank you for taking the time to review our home. I will forward your feedback on to the rest of the team. Kind Regards.
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Review from Donna C (Daughter of Resident) published on 28 June 2023
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Reply from Samantha Paddon, Deputy Manager at Camelot House and Lodge
Thank you for taking the time to review our home. I will share your feedback with the rest of the team.
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Review from Jean H (Niece of Resident) published on 20 March 2023
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Reply from Samantha Paddon, Registered Manager at Camelot House and Lodge
Thank you so much for taking the time to review our home. I will pass on your kind words to the team. Kind regards, Sam.
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Review from Dawn O (Daughter of Resident) published on 22 February 2023
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Reply from Samantha Paddon, Registered Manager at Camelot House and Lodge
Thank you so much for taking the time to review our home. It is lovely to hear that you have had a really positive experience. I will pass this on to the rest of the team. Kind regards, Sam.
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Review from Iain M (Son of Resident) published on 16 February 2023
Submitted via Postal Card •
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Reply from Samantha Paddon, Registered Manager at Camelot House and Lodge
Thank you for taking the time to review our home and for your positive feedback. I will pass this on to the rest of the team. Kind Regards, Sam.
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The Review Score of 9.9 (9.871) out of 10 for Camelot House and Lodge is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 18 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.871 for Camelot House and Lodge is calculated as follows: ( (182 Excellents x 5) + (27 Goods x 4) ) ÷ 209 Ratings = 4.871
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Camelot House and Lodge is based on 18 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 90 registered maximum number of service users is 18, which has been reached with 18 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 19 Feb 2020
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Job Title: Registered Manager
Joined: 2023
I have been working in the Care Industry for over 25 yrs working my way up from being a Health Care Assistant to a Trained Nurse before becoming a Registered Manager. My reason for working in Care is to enhance people's lifestyles through person-centred care, working with others to create an inclusive living and working environment.
Job Title: Deputy Manager
Joined: 2023
A dedicated nurse with a passion for dementia care.
Job Title: Head of Care
Joined: 2014
I joined Camelot Care in 2014 as a registered nurse and I have worked in the industry for over 10 years. My passions include staff training and striving for excellence throughout all aspects of dementia care, always with the goal of ensuring residents are at the heart of every decision.
Job Title: Administrator
Joined: 2011
I joined Camelot Care in 2011 and oversaw all administration for the group and in particular Camelot House & Lodge. I have 20 years of experience as an administrator and hold an NCFE Level 3 in business administration.
Job Title: Clinical Lead
Joined: 2012
I joined Camelot Care in May 2012
I pride myself on the compassion I show to each and every resident within our home. I aim to ensure that, as a team, we continue to deliver person-centred care to those we support, placing residents at the heart of everything we do and meeting individual needs with the passion and commitment they deserve.
Job Title: Clinical Lead
Joined: 2011
Bincy joined Camelot House and Lodge in 2011 as a senior carer. Her hard work and dedication have seen her rise through the ranks to her current position of clinical lead.