Camelot House and Lodge

Taunton Road, Chelston, Wellington TA21 9HY
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9.9 68 Reviews
  • Camelot House and Lodge, Wellington
Camelot House has been extensively refurbished, making the most of modern care capabilities within a spacious and comfortable environment. The interior is also ideal for residents diagnosed with a form of dementia, including colour-coded wings and clear signage that suits the daily lives of those with memory loss.

A Willow Wing lounge overlooks colourful gardens.

Care Provided by Camelot House and Lodge

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 90 Service Users
  • Privately Owned
  • Care Offered
  • Challenging Behaviour/Psychosis
  • Orthopaedic
  • Parkinson's Disease
  • Schizophrenia
  • Other Care Provided
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Zillah Oakes (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (90)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (3)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2014

Funding & Fees Guide for Camelot House and Lodge

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,450 – £1,450
    • Self-Funded Residential Dementia Care £1,450 – £1,450
    • Self-Funded Nursing Care £1,450 – £1,450
    • Self-Funded Nursing Dementia Care £1,450 – £1,450
    • RESPITE Self-Funded Residential Care £1,450 – £1,450
    • RESPITE Self-Funded Residential Dementia Care £1,450 – £1,450
    • RESPITE Self-Funded Nursing Care £1,450 – £1,450
    • RESPITE Self-Funded Nursing Dementia Care £1,450 – £1,450
  • Hairdressing, Podiatry, newspapers, toiletries, trips out and external entertainment is not included in the price.


  • (these prices are only a guideline, please contact Camelot House and Lodge to find out the exact price for your requirements)

Facilities

  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Stairlift
  • Television point in own room
  • Wheelchair Access

Camelot House and Lodge Reviews (68)

Total of 68, showing 1-20
9.9

Camelot House and Lodge has a Review Score of 9.9 (9.871) out of 10, based on 18 reviews in the last 2 years. Over all time Camelot House and Lodge has 68 reviews.

Overall Experience

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Date Published

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Overall Experience  Overall Experience 4.0 out of 5

Camelot House took care of my mother for the last two years of her life. The care and attention that she had was fantastic. They kept me informed if there were any concerns. Visiting was easy and they always gave me time to ask about her. I have nothing but praise for all the staff at Camelot House.

Reply from Zillah Oakes, Registered Manager at Camelot House and Lodge

Thank you for your review. I will pass on your kind words to the team.


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Overall Experience  Overall Experience 5.0 out of 5

This home is amazing. From the first day my grandad came here to his last, the staff were the very best with my grandad, and also the family. Would definitely pass on to other people if a home like yours was needed for a loved one of my family or friends.

Reply from Zillah Oakes, Registered Manager at Camelot House and Lodge

Thank you for taking time to review Camelot House and Lodge. It was a pleasure to meet and care for your grandad. I will pass your kind words on to the team.


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Overall Experience  Overall Experience 5.0 out of 5

My father in law spent just under three years at the Camelot House and Lodge after entering for respite care. Not having spent any time within a care home, and my wife struggling to accept the situation we now found ourselves in, our minds were soon put at ease with the level of care and compassion
the team at Camelot provide. From the beginning to the end, almost three years later, the level didn't drop and we were kept up to date with any changes or situations on an immediate basis. The space, environment and activities suited our family member during his residency and nothing was too much trouble. We were able to take him out for short periods, they would offer to accompany or even bring him to family events. The professionalism that was displayed and delivered through the entire period, will not be forgotten. We'll continue to try and support Camelot, where we can, for as long as we can, out of respect for way they looked after us and our family members.

Reply from Zillah Oakes, Registered Manager at Camelot House and Lodge

Thank you for your thoughtful review. I will pass on your feedback on to the team. It was a pleasure to care for him as part of our Camelot family.


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Overall Experience  Overall Experience 5.0 out of 5

Mum stayed at Camelot House and Lodge for just over a year. I can't thank the team enough for the wonderful care and support. Nothing was too much trouble. I felt that my mum was in safe hands, which meant that we could relax. In her final days, they not only looked after mum but all of us.

Reply from Zillah Oakes, Registered Manager at Camelot House and Lodge

Thank you for your kind words. I will share them with the rest of the team. It is great to hear that you feel confident that your mother was in safe hands.


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Overall Experience  Overall Experience 5.0 out of 5

Excellent home with quality care and staff, nothing was too difficult for anyone and it made my grandfather live his last few months the best he could. Would highly recommend this home to anyone in need of a good fit.

Reply from Zillah Oakes, Registered Manager at Camelot House and Lodge

Thank you for taking the time to write this lovely review. It was a honour and a pleasure to spend time with your grandfather in his final months.


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Overall Experience  Overall Experience 5.0 out of 5

My grandad was a resident at Camelot House and Lodge, and personally it was a fantastic place for my grandad's needs. It had a big family feel, the staff were amazing, friendly and so helpful, nothing was ever a problem. Thank you for everything you have done for my grandad.

Reply from Zillah Oakes, Registered Manager at Camelot House and Lodge

It was a pleasure to get the opportunity to care for your grandad, and welcome him in to our family. I will pass on your kind words to the rest of the team.


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Overall Experience  Overall Experience 5.0 out of 5

Wonderful place for the elderly, very clean and tidy and the staff members are very welcoming and friendly and also amazing when it came to the hardest times. Always supportive and caring for my grandad and family, would definitely recommend this care home to anyone who would ask!!

Reply from Zillah Oakes, Registered Manager at Camelot House and Lodge

Thank you for for taking time to write this review. I will pass your positive feedback on to the rest of the team. It is lovely to hear that you found the staff to be friendly and welcoming.


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Overall Experience  Overall Experience 5.0 out of 5

Mum was a resident in Camelot Lodge for 5 months. The care that Mum received was first class. Mum moved from a care home to Camelot when it became apparent that she needed nursing care. We were lucky they had a vacancy. As soon as you enter Camelot Lodge you get a sense of well-being. None of us ever
want to be in a home that is not our own home, but, if it becomes necessary I can 100% recommend Camelot Lodge. Mum had a short stay in hospital before her death but we were able to return her to the home where the staff made her comfortable and made her passing so much easier and dignified for which I will always be grateful. Thank you, Camelot.

Reply from Zillah Oakes, Registered Manager at Camelot House and Lodge

Thank you for taking the time to review our home. We will pass your feedback on to the rest of the team.


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Overall Experience  Overall Experience 5.0 out of 5

I cannot praise Camelot House and Lodge enough. Every single member of staff the put wellbeing of the residents before anything else. They are extremely supportive of family members when we visit and they give regular updates and always call if needed if anything is wrong with my Dad. I can rest easy
knowing that my Dad is well cared for. I will always be grateful to them.

Reply from Zillah Oakes, Registered Manager at Camelot House and Lodge

Thank you for your review. We are honoured to be able to care for your loved one. We always strive to meet not only our residents' needs but those of the relatives too.


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Overall Experience  Overall Experience 4.0 out of 5

I enjoyed an afternoon with my aunty at Camelot House and Lodge. I was invited along to a bonanza event where I could sit with mu aunty and answer a quiz with her. We had a cup of tea and cake and a cocktail/mocktail. The staff were very friendly and everyone enjoyed themselves. There was also an opportunity
to meet the staff that run Camelot House and Lodge.

Reply from Samantha Paddon, Deputy Manager at Camelot House and Lodge

Thank you for taking the time to review our home and joining us for the bonanza. It was a great, fun afternoon and we all enjoyed it. Kind Regards, Deputy Manager.


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Overall Experience  Overall Experience 5.0 out of 5

Friendly staff - will listen to any concerns we have and will take action. Everyone who works there seems to have a lot of compassion for the residents. Good entertainment is given, and they are trying to improve all the time. A bit disappointed with the outside areas, but that is now being looked into
for improvements.

Reply from James Marchant, Operations Manager at Camelot House and Lodge

Thank you very much for taking the time to write a review, we do appreciate it and we will pass your kind comments to the activities team. As you say, there are plans to improve the outside areas and we have already made a start to enhance these.


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Overall Experience  Overall Experience 5.0 out of 5

Professional and helpful, responded immediately to a request for help and accommodated our needs with courtesy and respect in a very timely manner. The staff who supported me were excellent. I would recommend the home and thank them for their help and support.

Reply from Samantha Paddon, Deputy Manager at Camelot House and Lodge

Thank you for taking the time to review our home. We were pleased to be able to help you when you needed us. Kind regards Deputy Manager.


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Overall Experience  Overall Experience 5.0 out of 5

I've just come back from a 'fun afternoon' at Camelot House and Lodge Care Home. I must say, it was fun and great to mix with other families of residents and to now be able to be included in resident activities since Covid. It was a very relaxed environment for residents, families and staff alike. Staff
are always very caring and polite and nothing is too much trouble. Both my husband and myself really enjoyed ourselves. Thank you to all.

Reply from James Marchant, Operations Manager at Camelot House and Lodge

We are so pleased that you all enjoyed the event. Thank you so much for taking the time to leave a review, we do really appreciate it and will pass your kind comments to the team.


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Overall Experience  Overall Experience 5.0 out of 5

The staff at Camelot House and Lodge Care Home are all so fantastic at what they do. It's not just a job, they all genuinely care for all residents. The activities/entertainment department especially deserves recognition. The cleanliness of the home is brilliant and everyone is so happy to help. Visiting
is a pleasure and knowing your loved ones are in the best hands at each stage of their retirement is a blessing. Thank you Camelot.

Reply from Samantha Paddon, Deputy Manager at Camelot House and Lodge

Thank you so much for taking the time to review our home. I will pass on the positive feedback to the rest of the team. Thank you.


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Overall Experience  Overall Experience 5.0 out of 5

I find the staff very caring, not just to my mum but us as well, keeping us informed all the time about the health and care given to my mum. The staff seem happy so makes the residents feel happy and safe.
Thanking them never seems enough, they are angels.

Reply from Samantha Paddon, Deputy Manager at Camelot House and Lodge

Thank you for taking the time to review our home. I will forward your feedback on to the rest of the team. Kind Regards.


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Overall Experience  Overall Experience 5.0 out of 5

All the staff are very kind and friendly. They look after my father with patience and care.
Always happy to help and answer any questions.

Reply from Samantha Paddon, Deputy Manager at Camelot House and Lodge

Thank you for taking the time to review our home. I will forward your feedback on to the rest of the team. Kind Regards.


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Overall Experience  Overall Experience 4.0 out of 5

My mum has been in Camelot House and Lodge Care Home since March and although she cannot walk anymore, she does seem a lot happier. I am very pleased with the care she is given. All the staff we have met are very friendly and helpful and make us feel welcome. I feel my mum is in the best place for all
her needs and know she is being well looked after.

Reply from Samantha Paddon, Deputy Manager at Camelot House and Lodge

Thank you for taking the time to review our home. I will share your feedback with the rest of the team.


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Overall Experience  Overall Experience 5.0 out of 5

My aunt was so very happy at Camelot House. All the staff were marvelous with her and made her last years the very best they could be. We were always made welcome and could see how contented all the residents were.

Reply from Samantha Paddon, Registered Manager at Camelot House and Lodge

Thank you so much for taking the time to review our home. I will pass on your kind words to the team. Kind regards, Sam.


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Overall Experience  Overall Experience 5.0 out of 5

I knew from when I first visited Camelot that it was right for my mum, from when you first enter any care setting it can be a daunting experience but straight away you could see a variety of residents and it was soon very clear to see that the residents were allowed to be as they needed, some walking,
some entertained individually and some as part of a bigger group and some just doing what they felt they needed, the staff were helping and supporting, Camelot is a busy home but I can't speak highly enough of the home, mum lived there for four and a half years and when able she took part in the many activities provided by an amazing activities team and when less able they still interacted with mum, from management to the staff that care and even to the caretakers everyone speaks and is very friendly. Mum was settled and well cared for, I feel Camelot is such a good home providing the care for mum and the support to us as a family, a dementia journey isn't easy but Camelot made ours a lot easier.

Reply from Samantha Paddon, Registered Manager at Camelot House and Lodge

Thank you so much for taking the time to review our home. It is lovely to hear that you have had a really positive experience. I will pass this on to the rest of the team. Kind regards, Sam.


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Overall Experience  Overall Experience 4.0 out of 5

An excellent home for elderly with severe Dementia. My father passed. Attention to his needs was outstanding. One of the night nurses is an angel!

Reply from Samantha Paddon, Registered Manager at Camelot House and Lodge

Thank you for taking the time to review our home and for your positive feedback. I will pass this on to the rest of the team. Kind Regards, Sam.


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Current Review Score: 9.9 (9.871)

Overview of Review Score

The Review Score of 9.9 (9.871) out of 10 for Camelot House and Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 18 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.871 for Camelot House and Lodge is calculated as follows: ( (182 Excellents x 5) + (27 Goods x 4) ) ÷ 209 Ratings = 4.871

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Camelot House and Lodge is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 90 registered maximum number of service users is 18, which has been reached with 18 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 19 Feb 2020

Overall
Good

  • Caring

    Good
  • Effective

    Good
  • Responsive

    Good
  • Safe

    Good
  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (4)

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Meet the Team (6)

Zillah

Zillah Oakes

Job Title: Registered Manager

Joined: 2023

I have been working in the Care Industry for over 25 yrs working my way up from being a Health Care Assistant to a Trained Nurse before becoming a Registered Manager. My reason for working in Care is to enhance people's lifestyles through person-centred care, working with others to create an inclusive living and working environment.


Debra

Debra Jacobs

Job Title: Deputy Manager

Joined: 2023

A dedicated nurse with a passion for dementia care.


Samantha

Samantha Paddon

Job Title: Head of Care

Joined: 2014

I joined Camelot Care in 2014 as a registered nurse and I have worked in the industry for over 10 years. My passions include staff training and striving for excellence throughout all aspects of dementia care, always with the goal of ensuring residents are at the heart of every decision.


Ann

Ann Vaughan

Job Title: Administrator

Joined: 2011

I joined Camelot Care in 2011 and oversaw all administration for the group and in particular Camelot House & Lodge. I have 20 years of experience as an administrator and hold an NCFE Level 3 in business administration.


Alison

Alison Southcott

Job Title: Clinical Lead

Joined: 2012

I joined Camelot Care in May 2012


I pride myself on the compassion I show to each and every resident within our home. I aim to ensure that, as a team, we continue to deliver person-centred care to those we support, placing residents at the heart of everything we do and meeting individual needs with the passion and commitment they deserve.


Bincy

Bincy John

Job Title: Clinical Lead

Joined: 2011

Bincy joined Camelot House and Lodge in 2011 as a senior carer. Her hard work and dedication have seen her rise through the ranks to her current position of clinical lead.


Frequently Asked Questions about Camelot House and Lodge

What types of Care is Camelot House and Lodge registered for?

Older Person Care, Dementia, Respite Care, Mental Health Condition, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Camelot House and Lodge provide?

Palliative Care, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Camelot House and Lodge have?

There are 90 Single Rooms.

What are the Facilities & Services at Camelot House and Lodge?

Own Furniture if required, Pet Friendly (or by arrangement), Near Public Transport, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Gardens, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Camelot House and Lodge to the centre of Wellington?

1.4 mile(s) as the crow flies, distance by road may be significantly further.