Review from Jennifer B (Wife of Resident) published on 30 January 2023
Submitted via Website • Report

Overall Experience

I am very pleased with the care my husband receives. The activities team have worked so hard to get him to participate. At home, he sat in a chair and did nothing and spoke to no one. The staff are always helpful, polite and professional. It was his birthday yesterday and they made it special for him.

Many thanks to all the team.

Reply from Samantha Paddon, Registered Manager at Camelot House and Lodge

Thank you so much for your kind words, I will pass this on to the rest of the team. Best Wishes
Sam Paddon (Registered Manager)

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Review from Mark L (Son of Resident) published on 28 December 2022
Submitted via Postal Card • Report

Overall Experience

Someone always on hand to help or if you require assistance. Very friendly staff and couldn't ask for a better place for my mother to spend her remaining days warm comfortable and safe.

Reply from Ann Vaughan, Adminstrator at Camelot House and Lodge

Dear Mark
Thank you for taking the time to complete a review, it was a pleasure to care for your mum and I will pass your comments on to the staff.

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Review from Rita B (Husband of Resident) published on 7 December 2022
Submitted via Postal Card • Report

Overall Experience

My experience of Camelot House and Lodge Care Home is a very positive one. My husband's care is exemplary. The staff are always polite and attentive and understand my husband's care needs. They are all friendly and helpful to me. I really cannot fault them. I am so pleased to have found a wonderful

and welcoming home.

Reply from Ann Vaughan, Adminstrator at Camelot House and Lodge

Thank you for taking the time to review our home, I will pass on your kind message to the staff team. Many thanks.

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Review from Peter V (Husband of Resident) published on 6 October 2022
Submitted via Postal Card • Report

Overall Experience

An exemplary level of care, very difficult circumstances, I really do appreciate your attention to detail. The details of reviews are somewhat hazy. How often do reviews take place for instance? Am I able to comment on reviews or maybe be part of a review?

Reply from Ann Vaughan, Adminstrator at Camelot House and Lodge

Thank you for your kind comments, I will pass these on to the staff. In regards to the review process, we will contact you to explain.

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Review from M F (Daughter of Resident) published on 18 July 2022
Submitted via Postal Card • Report

Overall Experience

Care and attention given to my mother was outstanding - tolerated, dealt with her dementia and physical needs in a kind, understanding and patient way - endeavoured to keep her amused and happy. In her last days, their care was above and beyond. It may not be the poshest or up-to-date place but was

always beautifully clean as was Mum and the surroundings suited Mum. Care could not have been better for Mum and us.

Reply from Samantha Paddon, Registered Manager at Camelot House and Lodge

Thank you for taking the time to review our home. I am pleased that you had a positive experience. I will relay your feedback to the rest of the team. Kind regards, Samantha.

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Review from Trudy T (Wife of Resident) published on 1 March 2022
Submitted via Website • Report

Overall Experience

My husband always received excellent care at Camelot House and Lodge Care Home. He would be encouraged to join in activities but when he declined his wishes would be accepted. As his illness progressed, my husband would spend a lot of time in his room. Staff would check him regularly and try to encourage

him to go downstairs but again accepted his wishes. My husband was reluctant to eat and drink....the care staff would offer many choices and encourage him. Liaison between staff and myself was very good. I was kept informed of all changes in his condition and treated with empathy and understanding and able to visit at any time. When near the end of life, my husband and myself were treated respectfully and with dignity and understanding. I was given clear guidance about what to expect and to do. I could not have expected more from the care staff. Thank you all.

Reply from Samantha Paddon, Registered Manager at Camelot House and Lodge

Thank you so much for taking the time to review our home. I am so pleased that your experience was positive and I will relay this to the team. Kind Regards.

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Review from A S (Stepdaughter of Resident) published on 3 February 2022
Submitted via Postal Card • Report

Overall Experience

From the first day, we were made very welcome at Camelot House and Lodge Care Home. It was a traumatic time handing over a loved one to be looked after. Every time we visited, the home was immaculately clean and tidy. It was a pleasure to sit out in the garden. Covid restrictions presented the carers

with additional responsibilities but they always had a smile and never complained. Thank you for all your help and support.

Reply from Samantha Paddon, Registered Manager at Camelot House and Lodge

Thank you so much for taking the time to review our home. I will relay this feedback to the rest of the team. Kind Regards.

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Review from Pamela C (Partner of Resident) published on 3 February 2022
Submitted via Postal Card • Report

Overall Experience

Always greeted with a smile. The home was always smelling fresh and perfectly clean. The staff were always very caring, including management. Thanking everyone for their compassion.

Reply from Samantha Paddon, Registered Manager at Camelot House and Lodge

Thank you so much for taking the time to review our home. I will relay this feedback to the rest of the team. Kind Regards.

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Review from Janet S (Daughter of Resident) published on 9 December 2021
Submitted via Website • Report

Overall Experience

Camelot House and Lodge Care Home does a great job looking after my mum. At the start of the pandemic, the activities coordinator organised a Zoom call. This was not a great success because Mum could not understand what was going on, it was nice to see her though as we could not visit at that time.

It shows that the staff care and are willing to try new things. It is nice to see the activities that are provided by the activities coordinator and the staff in the local paper.

Reply from Samantha Paddon, Registered Manager at Camelot House and Lodge

Thank you for taking the time to review our home, and thank you for your kind words. I will relay these to the rest of the team. Kind Regards.

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Review from Steve N (Son of Resident) published on 9 December 2021
Submitted via Website • Report

Overall Experience

I have always found all the staff at Camelot House and Lodge Care Home so helpful and caring in often difficult situations. Mum's room is always clean as with her clothes etc. I think I have met most of the staff in the time Mum has been at Camelot. I can't praise them enough for what they do. And have

never had the slightest reason to complain, they all do a fantastic job.

Reply from Samantha Paddon, Registered Manager at Camelot House and Lodge

Thank you for taking the time to review our home, and thank you for your kind words. I will relay these to the rest of the team. Kind Regards.

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Review from K F (Daughter of Resident) published on 9 December 2021
Submitted via Website • Report

Overall Experience

Camelot House and Lodge Care Home provides a fabulous standard of care and support for my mum. Over the last twelve months, so much about Mum's quality of life has been improved, not only her mobility and general health but also the amount of imaginative, stimulating activities that they provide for

her to do. The support that the staff provide for her, my father and myself have been of a consistently high standard...they will always listen and have also provided a shoulder to cry on when needed! Communication is very prompt should there be a problem and they keep us well-informed of any changes in Mum's condition.
It is a huge weight off my mind to know that Mum is safe, well cared and provided for - priceless!

Reply from Samantha Paddon, Registered Manager at Camelot House and Lodge

Thank you so much for your kind words and for taking the time to review our home. It is very appreciated, and I will pass this on to the rest of the team. Kind Regards.

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Review from P H (Son of Resident) published on 9 December 2021
Submitted via Website • Report

Overall Experience

This is the second home my father has moved to after difficult spells in hospital and another care home for people with dementia. I am so impressed with the effort the people working at the home make to do more than just accommodate him. He is always dressed in his own clothes, shaved and tidy. They

deal with problems competently and we get regular information. I'm particularly impressed with the effort they go to with entertainment and celebrations. You get the sense that this is a family home caring for people who are part of the family. Sometimes it can take a while to get through to them and they are clearly very busy but I am willing to bet that is due to funding. They are caring for my dad within the local authority cap and the first home he was at was charging loads more with half the care.

Reply from Samantha Paddon, Registered Manager at Camelot House and Lodge

Thank you so much for your kind words and for taking the time to review our home. It is very appreciated, and I will pass this on to the rest of the team. Kind Regards.

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Review from Steve P (Son of Resident) published on 9 December 2021
Submitted via Website • Report

Overall Experience

The management and staff have been excellent since Mum arrived over in March 2021.
They quickly identified her specific needs and we have seen a significant improvement in her general health and well-being. She was having daily falls and since arriving at Camelot House and Lodge Care Home we have

not had a single incident, which speaks volumes for the care and attention of the staff.
There is a warm and friendly atmosphere that allowed Mum to settle in very quickly and whilst she would prefer to be at home she understands and appreciates the care she needs.
Camelot has been excellent with communication to us and has contacted us when necessary, or to update us on Mum's current situation.
They have been very strict but accommodating with the Covid restrictions which we appreciate have been very difficult over the past year. They have gone the extra mile to accommodate visits when we have had family visiting from further away and we could not have expected more.
The service has exceeded our expectations.

Reply from Samantha Paddon, Registered Manager at Camelot House and Lodge

Thank you so much for taking the time to review our home. We aim to provide the very highest care, and we appreciate your kind words. I will feedback to the rest of the team. Kind Regards.

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Review from S M (Son of Resident) published on 10 November 2021
Submitted via Postal Card • Report

Overall Experience

Very organised and fully supported in a time when I had no idea what to do as both my parents became ill together. Camelot care home supported me, and I would not have been able to cope without them. I can't thank them enough.

Reply from Samantha Paddon, Registered Manager at Camelot House and Lodge

Thank you for taking the time to review our home and leaving such positive comments. I will pass these on to the rest of the team. Kind Regards.

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Review from Joyce E (Mother of Resident) published on 15 October 2021
Submitted via Postal Card • Report

Overall Experience

Camelot House and Lodge are exceptional in every aspect of management; they deserve so much. In this field, nursing is required, you have to have enormous patience and understanding. As a visitor myself, I've been behind the scenes, incredible work the staff endure day to day - truly caring in every

way. Activities are enjoyable for residents, which give them lots of pleasure. There are no other nursing homes like it. They saved my son's life. Completely made a remarkable recovery and moved to a new residence. As a mother, this is truly a miracle. We, as a family, will never forget.

Reply from Samantha Paddon, Registered Manager at Camelot House and Lodge

Thank you so much for those kind words. It was a pleasure caring for him, and we are all thrilled with his progress.

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Review from J B (Ex Family Member) published on 10 September 2021
Submitted via Postal Card • Report

Overall Experience

Every time I visited the care home, the atmosphere was calm and very welcoming. The staff were continually helping the patients whenever they were needed, whether medical or just company and, nothing seemed to be too much trouble. Having regular entertainment and encouragement to join in regarding art

and games etc, also trips out, really sparked the laid back enjoyable feeling that evolved around the home, whether inside or out. The benefit of music, albeit continuos in the background, also entertained, ie playing an instrument or singing songs, encourage the patients to partake. When I was leaving to come home, the patient was totally immersed in the comfort that was circling around in a very relaxed atmosphere.

Reply from Samantha Paddon, Registered Manager at Camelot House and Lodge

Thank you very much for taking the time to complete the review and for your excellent feedback. It is greatly appreciated and will pass this on to the rest of the team. Kind Regards.

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Review from Teresa P (Daughter of Resident) published on 5 August 2021
Submitted via Postal Card • Report

Overall Experience

Such a caring place would recommend to anyone; we are always contacted if there are any problems. Their love and care for their residents are amazing. Thank you, Camelot House and Lodge, for looking after my mum.

Reply from Samantha Paddon, Registered Manager at Camelot House and Lodge

Thank you for your kind words and for taking the time to leave a review. I will feedback to the rest of the team. Kind Regards.

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Review from T P (Son of Resident) published on 16 July 2021
Submitted via Postal Card • Report

Overall Experience

My mother arrives at Camelot House and Lodge in early March 2021 after a residence of approximately 3 1/2 years at a local care home. The reason for the move was to provide my mother with an improved/enhanced level of care which was not available at the original home. Since arrival, the family have

been impressed with the level of care, service and communication and the enhanced care level has resulted in an improvement in my mother's condition. The staff are friendly, caring, and efficient.

Reply from Samantha Paddon, Registered Manager at Camelot House and Lodge

Thank you for your review. I will feedback to the rest of the team. Kind Regards, Sam

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Review from Karen B (Daughter of Resident) published on 16 July 2021
Submitted via Postal Card • Report

Overall Experience

My mum has been at Camelot House and Lodge for two years. The care she receives from all the staff is excellent. Our family are always kept informed of any changes in Mum. The activities team provide so many varied, fun and stimulating activities for all the residents - they are amazing. All the staff

are friendly and welcoming when we visit. We cannot praise the home and staff enough. I would certainly recommend Camelot House and Lodge to anyone looking for a caring house for their loved ones.

Reply from Samantha Paddon, Registered Manager at Camelot House and Lodge

Dear Karen
Thank you for your review. I will pass on your kind words to the rest of the team.
Thank you, Sam.

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Review from Kerry H (Daughter of Resident) published on 10 July 2019
Submitted via Postal Card • Report

Overall Experience

The team at Camelot House made what was a difficult time for us more bearable. Putting Mum in a care home in November was extremely hard and was made worse by our decisions on initial care homes being the wrong one. Mum joined Camelot in March, which in comparison was like a holiday camp.
The team

made us part of their family and Mum settled quickly. Unfortunately, Mum has since passed away after illness but we were supported and loved by all during Mum's end of life.
I cannot praise this home and team enough for resident care and family care - thank you, everyone.

Reply from Samantha Paddon, Registered Manager at Camelot House and Lodge

Hi Kerry
Thank you so much for those kind words. It was a pleasure to care for your mum and it is lovely that we could care for you and your family too. I will relay your review to the rest of the team and once again, thank you.

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Camelot House and Lodge

Care Provided by Camelot House and Lodge

Good to Know

Funding & Fees Guide for Camelot House and Lodge

Facilities