Camelot House and Lodge

Taunton Road, Chelston, Wellington TA21 9HY
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9.9 68 Reviews
  • Camelot House and Lodge, Wellington
Camelot House has been extensively refurbished, making the most of modern care capabilities within a spacious and comfortable environment. The interior is also ideal for residents diagnosed with a form of dementia, including colour-coded wings and clear signage that suits the daily lives of those with memory loss.

A Willow Wing lounge overlooks colourful gardens.

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Care Provided by Camelot House and Lodge

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 90 Service Users
  • Privately Owned
  • Care Offered
  • Challenging Behaviour/Psychosis
  • Orthopaedic
  • Parkinson's Disease
  • Schizophrenia
  • Other Care Provided
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Zillah Oakes (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (90)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (3)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2014

Funding & Fees Guide for Camelot House and Lodge

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,450 – £1,450
    • Self-Funded Residential Dementia Care £1,450 – £1,450
    • Self-Funded Nursing Care £1,450 – £1,450
    • Self-Funded Nursing Dementia Care £1,450 – £1,450
    • RESPITE Self-Funded Residential Care £1,450 – £1,450
    • RESPITE Self-Funded Residential Dementia Care £1,450 – £1,450
    • RESPITE Self-Funded Nursing Care £1,450 – £1,450
    • RESPITE Self-Funded Nursing Dementia Care £1,450 – £1,450

  • Hairdressing, Podiatry, newspapers, toiletries, trips out and external entertainment is not included in the price.
  • (these prices are only a guideline, please contact Camelot House and Lodge to find out the exact price for your requirements)

Facilities

  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Stairlift
  • Television point in own room
  • Wheelchair Access

Camelot House and Lodge Reviews (68)

Total of 68, showing 41-60
9.9

Camelot House and Lodge has a Review Score of 9.9 (9.871) out of 10, based on 18 reviews in the last 2 years. Over all time Camelot House and Lodge has 68 reviews.

Overall Experience

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Date Published

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Review from Lorraine S (Daughter-in-law of Resident) published on 28 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Would just like to say that we wouldn't have ope if it wasn't for this great team of people at Camelot.

Reply from Ann Vaughan, Adminstrator at Camelot House and Lodge

Dear Lorraine,


Thank you for taking the time to submit a review. I will pass all your kind comments onto all the staff involved.


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Review from Julie C (Daughter of Resident) published on 8 April 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Camelot Lodge have been looking after my father since last October. We have seen a marked improvement in his general well being, he seems happy to be there.
Staff are wonderful, nothing is too much. It's a pleasure to see him there.

Reply from Samantha Paddon, Registered Manager at Camelot House and Lodge

Thank you for your kind words. I will pass your appreciation onto the rest of the team.
Kind Regards, Sam Paddon.


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Review from Melanie C (Daughter of Resident) published on 8 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Camelot House staff have been incredibly caring for my father for the years prior to his death at 91. I was always kept appraised of any changes in him, which living 4 hours drive away was a great comfort to me.
They fought to keep him at Camelot House to provide the best care for him. Special thanks
to one of the registered nurses who was simply incredible!

Reply from Samantha Paddon, Registered Manager at Camelot House and Lodge

Thank you for your kind words. It was a pleasure caring for your father and I will pass this appreciation onto the rest of the team.
Kind Regards, Sam Paddon.


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Review from Mike C (Stepson of Resident) published on 8 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My stepfather came to the end of his life last month. He was 94 years old and was suffering a bit towards the end. The care home put an 'end of life' plan into effect and looked after him well, as they had since he moved into the care home about April 2018.
The care home staff were fantastic, all the
way through.

Reply from Samantha Paddon, Registered Manager at Camelot House and Lodge

Thank you for your kind words. We pride ourselves on our end of life care and feel very privileged to be part of the journey. It was a pleasure caring for your Stepfather and I will pass on this appreciation to the staff team.
Kind Regards, Sam Paddon.


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Review from Stephen W (Son of Resident) published on 30 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

They cared for my father with care and compassion throughout the 2 1/2 years of his stay. The home treated me, as a visitor, extremely well,m kept me informed of his condition at all times and always discussed any changes needed to his medicines/diet before acting. I think, after the initial shock,
my father loved being there and it felt like home to him. Many thanks.

Reply from Ann Vaughan, Adminstrator at Camelot House and Lodge

Thank you very much for your kind words, I will pass onto all staff involved. Very much appreciated.


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Review from Linda W (Daughter-in-law of Resident) published on 30 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff of the care home are very kind, always helpful, keeping us informed of any changes to Dad's care. Very supportive to me at the end when Dad passed away. Would recommend this home to family and friends.

Reply from Ann Vaughan, Adminstrator at Camelot House and Lodge

Thank you very much for your kind words it is very much appreciated and I will pass this onto the staff.


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Review from Timothy B (Son of Resident) published on 20 July 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My family, which includes medical practitioners, were impressed with the dedication and expertise of the staff as well as the facilities.

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Review from Nicola W (Daughter of Resident) published on 25 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Camelot Lodge provided nine months of excellent first class care for my 88-year-old father, who had vascular dementia. They were caring in every way possible, which was exactly what we as a family wanted for him.

Reply from Ann Vaughan, Administration Manager at Camelot House and Lodge

Thank you, Nicola, for your kind words, this will be passed on to all the staff.


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Review from Geoffrey S (Husband of Resident) published on 31 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care and compassion shown in caring for my wife is superb, nothing seems to be too much trouble. The accommodation is just right, the food excellent and the facilities great.

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Review from D W (Wife of Resident) published on 18 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband had been a resident for 8 months and was always treated with care, compassion and understanding. The staff were always kind and courteous to both residents and visitors alike. During the last days of his life, the staff were always there tending to his, and our, every need.

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Review from A S (Daughter of Resident) published on 18 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father received excellent care from all members of staff, while he lived at Camelot House and Lodge. They treated him with dignity and respect and were very compassionate and caring. When we visited we were always welcomed and nothing was too much trouble. Over the days my father was dying the care
we all received could not be faulted. I am so glad my father lived and died there.

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Review from Maggie C (Stepdaughter of Resident) published on 30 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My first visit to view Camelot House. I was seen straight away and shown around. Residents, clean and well groomed. Clean house. Rooms spacious and clean. Plenty of staff - friendly. My step-mother was happy. Plenty of activities. Especially liked Dot (rabbit) and bird aviary.

Reply from Ann Vaughan, Administration Manager at Camelot House and Lodge

Dear Maggie


Thank you for taking the time to review Camelot, it is very much appreciated and all the kind comments will be passed onto the staff.


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Review from Mark C (Relative of Resident) published on 30 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent smiling, caring staff. Great activities provided, especially the aviary and rabbit. Made Stepmother's last few days comfortable and happy. The care home was one of several we looked at, but it was the helpful happy staff that made up our minds. The food and facilities were excellent. The
staff also made time to facilitate her personal 'fads' needs. An outstanding service and grateful thanks to everyone at Camelot.

Reply from Ann Vaughan, Administration Manager at Camelot House and Lodge

Dear Mark,


Thank you for taking the time to review Camelot, all feedback is much appreciated and passed onto staff.


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Review from Doreen P (Widow Widower) published on 3 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband was admitted on February 13th 2017, needing 24 hour nursing care. the care he received was excellent. The staff were always kind, cheerful and caring - my husband had lost his dentures whilst in hospital (he had transferred from hospital to Camelot) and his food was pureed and presented in
an attractive manner and was much appreciated.
He had crippling arthritis and dementia and the staff worked hard to make his life as comfortable as possible.
He long ago requested not to be resuscitated or hospitalised. I was with him when he died and we were both cared for wonderfully and sympathetically.

Reply from Ann Vaughan, Administration Manager at Camelot House and Lodge

Thank you for your kind and thoughtful words, it is much appreciated and I will pass these comments onto all staff.


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Review from C F (Daughter of Resident) published on 27 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff are always very welcoming and friendly. They show a great level of care and patience towards the residents and are attentive and considerate towards their needs.

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Review from Mrs M (Daughter of Resident) published on 21 March 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been living at Camelot House and Lodge for just over a year and we are delighted with how well and quickly she settled in. She initially came for respite care but very quickly regarded Camelot Lodge as her home and wanted to stay. The standard of care she receives is excellent, we cannot
praise the staff too highly - their warmth, patience and professionalism is amazing.


There is a lovely atmosphere at the Lodge and plenty of activities and treats on offer. My mother enjoys taking part in whatever is going on, especially when there is music or dancing involved. She has become fond of her carers and it's a pleasure to see her interact with them.


We visit often and are always made welcome but we know when we can't be there she is in safe hands.


Reply from Ann Vaughan, Administration Manager at Camelot House and Lodge

Dear Fiona


Thank you for your review and the wonderful comments, which will be passed onto all the staff who make the home what it is.


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Review from Kym S (Son of Resident) published on 16 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother transferred to Camelot House when she was very infirm.
Her treatement by all the staff (nurses, carers, cleaners, maintenance, management) was superb. They all always knew who she was and how she was. They were on top of her needs both medical and care and my sisters and I have been able
to relax as we could trust the home.

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Review from P R (Daughter of Resident) published on 14 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care and kindness is shown to my mother by all staff I encountered.
A clean home with well-maintained décor and furnishings.
There are plenty of stimulating activities.

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Review from Lisa P (Daughter of Resident) published on 3 March 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Every member of staff at Camelot demonstrates exceptional skills in caring for our dear mum. They are creative, dedicated, highly skilled professionals who work with our mum, and with us as her family, to provide an environment and care package around her which is focused on her best interests. We are
so impressed by the care and compassion shown even in difficult and challenging situations.

Reply from Ann Vaughan, Administration Manager at Camelot House and Lodge

Dear Lisa


Thank you very much for taking the time to complete a review and for the very positive and encouraging comment, this will be conveyed to all the staff.


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Review from Sylvia C (Wife of Resident) published on 13 December 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband spent his last three months at Camelot House and words cannot express how deeply grateful we are for all the tender care and kindness that was demonstrated both to him and our family during this difficult time. The staff are truly exceptional. They were so patient and nothing was too much
trouble. The home was always clean and fresh and there was a lovely happy atmosphere. He couldn't have spent his last days in a better place.

Reply from Ann Vaughan, Administration Manager at Camelot House and Lodge

Thank you very much for your kind words support and gratitude.


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Current Review Score: 9.9 (9.871)

Overview of Review Score

The Review Score of 9.9 (9.871) out of 10 for Camelot House and Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 18 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.871 for Camelot House and Lodge is calculated as follows: ( (182 Excellents x 5) + (27 Goods x 4) ) ÷ 209 Ratings = 4.871

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Camelot House and Lodge is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 90 registered maximum number of service users is 18, which has been reached with 18 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 19 Feb 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (4)

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Meet the Team (6)

Zillah

Zillah Oakes

Job Title: Registered Manager

Joined: 2023

I have been working in the Care Industry for over 25 yrs working my way up from being a Health Care Assistant to a Trained Nurse before becoming a Registered Manager. My reason for working in Care is to enhance people's lifestyles through person-centred care, working with others to create an inclusive living and working environment.


Debra

Debra Jacobs

Job Title: Deputy Manager

Joined: 2023

A dedicated nurse with a passion for dementia care.


Samantha

Samantha Paddon

Job Title: Head of Care

Joined: 2014

I joined Camelot Care in 2014 as a registered nurse and I have worked in the industry for over 10 years. My passions include staff training and striving for excellence throughout all aspects of dementia care, always with the goal of ensuring residents are at the heart of every decision.


Ann

Ann Vaughan

Job Title: Administrator

Joined: 2011

I joined Camelot Care in 2011 and oversaw all administration for the group and in particular Camelot House & Lodge. I have 20 years of experience as an administrator and hold an NCFE Level 3 in business administration.


Alison

Alison Southcott

Job Title: Clinical Lead

Joined: 2012

I joined Camelot Care in May 2012


I pride myself on the compassion I show to each and every resident within our home. I aim to ensure that, as a team, we continue to deliver person-centred care to those we support, placing residents at the heart of everything we do and meeting individual needs with the passion and commitment they deserve.


Bincy

Bincy John

Job Title: Clinical Lead

Joined: 2011

Bincy joined Camelot House and Lodge in 2011 as a senior carer. Her hard work and dedication have seen her rise through the ranks to her current position of clinical lead.