Staff are always very caring and polite and nothing is too much trouble.
Jenny W (Wife of Resident)
I find the staff very caring, not just to my mum but us as well
Lindra K (Daughter of Resident)
I feel my mum is in the best place for all her needs and know she is being well looked after.
Donna C (Daughter of Resident)
Hairdressing, Podiatry, newspapers, toiletries, trips out and external entertainment is not included in the price.
Camelot House and Lodge has a Review Score of 9.9 (9.871) out of 10, based on 18 reviews in the last 2 years. Over all time Camelot House and Lodge has 68 reviews.
Review from Ralph E (Nephew of Resident) published on 21 November 2016
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Ann Vaughan, Administration Manager at Camelot House and Lodge
Dear Ralph
Thank you for your review.
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Review from Valerie C (Sister of Resident) published on 7 November 2016
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
Reply from Ann Vaughan, Administration Manager at Camelot House and Lodge
Dear Valarie
Thank you very much for taking the time to complete and return the review.
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Review from John C (Husband of Resident) published on 14 October 2016
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
Reply from Ann Vaughan, Administration Manager at Camelot House and Lodge
Thank you for your kind comments Mr C.
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Review from S W (Daughter of Resident) published on 7 October 2016
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
Reply from Ann Vaughan, Administration Manager at Camelot House and Lodge
Dear Sandra
Thank you very much for taking the time to complete the review of our Care Home, we make every effort to make sure all our services are excellent and any areas of improvement identified will be addressed immediately.
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Review from Gill (Daughter of Resident) published on 6 October 2016
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Ann Vaughan, Administration Manager at Camelot House and Lodge
Dear Gill
Thank you very much for your positive comments. We very much enjoyed looking after your father and appreciated all your input into his care.
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Review from M G (Friend of Resident) published on 4 October 2016
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
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Review from Roy B (Husband of Resident) published on 19 August 2016
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
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Review from Martin S (Son of Resident) published on 4 August 2016
Submitted via Postal Card •
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5.0 out of 5
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The Review Score of 9.9 (9.871) out of 10 for Camelot House and Lodge is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 18 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.871 for Camelot House and Lodge is calculated as follows: ( (182 Excellents x 5) + (27 Goods x 4) ) ÷ 209 Ratings = 4.871
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Camelot House and Lodge is based on 18 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 90 registered maximum number of service users is 18, which has been reached with 18 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 19 Feb 2020
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Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Job Title: Registered Manager
Joined: 2023
I have been working in the Care Industry for over 25 yrs working my way up from being a Health Care Assistant to a Trained Nurse before becoming a Registered Manager. My reason for working in Care is to enhance people's lifestyles through person-centred care, working with others to create an inclusive living and working environment.
Job Title: Deputy Manager
Joined: 2023
A dedicated nurse with a passion for dementia care.
Job Title: Head of Care
Joined: 2014
I joined Camelot Care in 2014 as a registered nurse and I have worked in the industry for over 10 years. My passions include staff training and striving for excellence throughout all aspects of dementia care, always with the goal of ensuring residents are at the heart of every decision.
Job Title: Administrator
Joined: 2011
I joined Camelot Care in 2011 and oversaw all administration for the group and in particular Camelot House & Lodge. I have 20 years of experience as an administrator and hold an NCFE Level 3 in business administration.
Job Title: Clinical Lead
Joined: 2012
I joined Camelot Care in May 2012
I pride myself on the compassion I show to each and every resident within our home. I aim to ensure that, as a team, we continue to deliver person-centred care to those we support, placing residents at the heart of everything we do and meeting individual needs with the passion and commitment they deserve.
Job Title: Clinical Lead
Joined: 2011
Bincy joined Camelot House and Lodge in 2011 as a senior carer. Her hard work and dedication have seen her rise through the ranks to her current position of clinical lead.
