My mother is in a caring, clean and friendly environment. That gives me peace of mind
Alyson T (Daughter of Resident)
The staff are so kind and have been supportive to the whole family. Mum has settled so well now
T G (Daughter of Resident)
Staff are always on the end of the phone for advice, updates and help. We appreciate all they do.
T G (Daughter of Resident)
Care packages are individually assessed and costed according to each person's needs. This is reviewed on a monthly basis and the care package adjusted according to changes in needs.
Fees do not include hairdressing, chiropody, newspapers etc.
The home welcomes visitors throughout the day at times that suit the resident, and also encourage visitors to dine with loved ones at a small charge for the meal.
The home prefer that visitors do not stay late into the evening or night unless loved ones are unwell and need comfort and support
There are allocated parking spaces around the back of the home and disabled parking spaces outside the entrance to the home
The Orchards has a Review Score of 9.8 (9.794) out of 10, based on 11 reviews in the last 2 years. Over all time The Orchards has 62 reviews.
Review from Stephen G (Relative of Resident) published on 11 April 2016
Submitted via Postal Card •
Report
Overall Experience
3.0 out of 5
Reply from Keren Wilkinson, Director of Operations at The Orchards
Thank you for the time you have taken to provide us with feedback. I hope that you felt able to inform the person in charge on the day you visited your aunt of the concerns that you have mentioned, I will certainly follow this up. I would be very grateful if you would contact the Home Manager to discuss the issues you have with the care and support as you have rated this as poor. We are always looking to improve our service and therefore would like to understand what the issues were. Many thanks
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Geoffrey P (Husband of Resident) published on 25 January 2016
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
The Review Score of 9.8 (9.794) out of 10 for The Orchards is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 11 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.794 for The Orchards is calculated as follows: ( (106 Excellents x 5) + (23 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 131 Ratings = 4.794
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for The Orchards is based on 11 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 45 registered maximum number of service users is 9, which has been reached with 11 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 21 Dec 2022
Caring
Effective
Responsive
Safe
Well-led
Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Job Title: Home Manager
Joined: 2018
Ruth has more than 20 years of experience in elderly care; She is a qualified Registered Mental Nurse and holds a Level 4 NVQ in Care Home Management. Ruth has a passion for collaborative working and inclusion, encouraging others to see beyond a person’s diagnosis.
Since qualifying as a nurse, Ruth has undertaken various courses, including a dementia championship certificate completed in conjunction with the University of Bradford. Ruth also presented at the National UK Dementia Congress with regard to community involvement. She has been a member of a National Guideline Committee responsible for shaping care for those with dementia in the UK.
In her spare time, Ruth enjoys reading, philosophy and travelling/exploring the countryside with her Siberian Huskies.
Job Title: Deputy Manager
Jon is the Deputy Manager for The Orchards.
Job Title: Activities Lead
Michelle is the Activities Lead for The Orchards.
Job Title: Receptionist
Michaela is the Receptionist at The Orchards
