Pondsmead Nursing & Residential Home

Shepton Road, Oakhill, Radstock BA3 5HT
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9.5 37 Reviews
  • Pondsmead Nursing & Residential Home, Radstock
Pondsmead Nursing and Residential Home cares for more than 60 elderly residents, offering short and long stay care where required as one of Somerset's most invaluable care facilities in light of the area's high elderly population.

The home is designed for easy mobility and comfort, offering spacious lounges, assisted bathrooms, expansive gardens and lifts to all floors; a superb environment for rehabilitation as well as long-term care.

Residents enjoy round-the-clock care and regular visits from local GPs for their peace of mind, as well as benefiting from a keen social activities programme which includes, pottery sessions and ballroom dancing as well as a range of alternative therapies and services.

Pondsmead Nursing and Residential Home is part of Avon Care Homes Group.

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Care Provided by Pondsmead Nursing & Residential Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Nursing Care
  • Residential Care
  • For a maximum of 76 Service Users
  • Privately Owned
  • Care Offered
  • Cancer Care
  • Hearing Impairment
  • Parkinson's Disease
  • Speech Impairment
  • Visual Impairment
  • Other Care Provided
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Rebecca Elford (Home Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (76)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2000

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Pondsmead Nursing & Residential Home Reviews (37)

Total of 37, showing 1-20
9.5

Pondsmead Nursing & Residential Home has a Review Score of 9.5 (9.473) out of 10, based on 13 reviews in the last 2 years. Over all time Pondsmead Nursing & Residential Home has 37 reviews.

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Date Published

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Review from John D (Son of Resident) published on 30 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Friendly, compassionate, professional staff who treated us all with respect as individuals and as a family. They accommodated Dad's needs and he has settled extremely quickly in a safe, enjoyable environment. Would highly recommend.

Reply from Julia Rea, General Manager at Pondsmead Nursing & Residential Home

Thank you so much for your kind words! We're delighted to hear that your dad has settled in so quickly and comfortably. Our team takes great pride in providing personalised care and creating a welcoming environment for both residents and their families. Your recommendation means a lot to us, and we're here to support you and your dad every step of the way. If there's ever anything we can do to make his experience even better, please don't hesitate to let us know.


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Review from Sally D (Daughter of Resident) published on 30 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been in Pondsmead since 2021 and has been very happy. She has been very happy the whole time. The staff are great, so helpful and kind and they make Mum's stay really comfortable. It is such a relief to know she is in safe hands.

Reply from Julia Rea, General Manager at Pondsmead Nursing & Residential Home

Thank you for sharing such lovely feedback! We're so pleased to hear that your mum has been happy and comfortable at Pondsmead since 2021. Our team is dedicated to providing a caring and supportive environment, and it's wonderful to know this has given you peace of mind. Your kind words mean so much to us, and we'll continue to do everything we can to ensure your mum feels at home here. If there's anything you ever need, please don't hesitate to reach out!


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Review from Kim B (Wife of Resident) published on 30 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband has been a resident at Pondsmead for nearly a year now. It took a while for him to settle but now seems very content. The room he has is very nice and comfy and kept clean.
The staff that take care of him, are kind and treat him with respect, they always have a smile on their face and spend
time with the residents.
My husband enjoys walking outside in the gardens.

Reply from Britney Chinnock, HR Manager at Pondsmead Nursing & Residential Home

Thank you so much for providing us with such positive feedback. We will pass this on to the staff.


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Review from Gary H (Son of Resident) published on 7 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum tells me she loves it there. The staff are friendly, the food is nice and she is enjoying the activities. She seems to have settled in better than we expected and is happy to take part in the activities on offer.

Reply from Britney Chinnock, Manager at Pondsmead Nursing & Residential Home

It is an absolute pleasure to have your mum with us. I will pass all the lovely comments to the staff.


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Review from S L (Daughter-in-law of Resident) published on 7 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Cannot fault the care my mother-in-law is receiving.
She seems a lot happier in herself since being at the home and is also a lot more active. The staff are always friendly and are keen to greet and update us.

Reply from Britney Chinnock, Manager at Pondsmead Nursing & Residential Home

Thank you so much for such lovely comments. It is a pleasure to have your mother-in-law with us. I will pass on these messages to the staff.


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Review from Susan R (Niece of Resident) published on 21 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Our Auntie moved into Pondsmead care home after spending a month in hospital where the care was not up to her complex needs, she has been there almost a month. At one stage we actually thought we would lose her but since arriving here she has completely changed as her needs are being met, we hope she
will be able to stay as seems settled. The care staff have been helpful and understanding as are we as they are doing a very difficult job with her complex needs.
The home is always welcoming as are the staff when we visit, and her room clean light and cheerful.

Reply from Britney Chinnock, General Managers Assistant at Pondsmead Nursing & Residential Home

Thank you for such kind comments. I will ensure the comments are passed on to the staff.


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Review from Dara B (Resident) published on 21 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Pondsmead Care Home is an excellent, well-run care home. I have an excellent bedroom with a great view.

Reply from Britney Chinnock, Manager at Pondsmead Nursing & Residential Home

Thank you so much for your lovely words. It is a pleasure to have you with us.


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Review from Robert M (Son of Resident) published on 16 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Friendly and caring staff. Nothing seems to be too much trouble for them. The home is situated in pleasant surroundings. My mother was reluctant to go into care, but now seems to be content and settled at Pondsmead.

Reply from Britney Chinnock, Manager at Pondsmead Nursing & Residential Home

Thank you so much for your kind and caring words. Our team always try to go above and beyond where they can and I will pass these amazing comments to them.


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Review from Rob N (Son of Resident) published on 3 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My 95-year-old mother-in-law entered Pondsmead in early April. The management team and her carers have done everything possible to implement any requirements we have asked to make her new home as comfortable as possible.
Her room is comfortable and homely and she now looks forward to lunch in the
dining room and afternoon activities which she enjoys. She is booked in for an afternoon trip to Wells to the market and coffee etc in May and today has gone in an ambulance arranged by the home to audiologists so she is being well looked after in all aspects.
Importantly the carers are performing regular exercises as directed by the physio so she may be able to walk again. This is as important for her psychologically as well as physically.
The transition from life with her family is not easy but Pondsmead is trying their best and dealing well with her frustrations.
Overall a big thank you to all of you for your long hours, hard work and care.

Reply from Kinga Gora, Home Manager at Pondsmead Nursing & Residential Home

Thank you so much for your kind feedback. I will pass this feedback on to the staff.


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Review from C H (Resident) published on 1 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Pondsmead is a beautiful large house in a peaceful Somerset village. I have been a resident for six months and felt welcome and at home from the start. My room is warm and comfortable and overlooks part of the garden. The staff are delightful, very friendly, always cheerful and caring. The food is cooked
fresh on-site every day and is always tasty. I enjoy the afternoon activities and look forward to the monthly outings during the summer months. Overall, I can truly describe my experience of living at Pondsmead as very happy and beneficial.

Reply from Kinga Gora, Home Manager at Pondsmead Nursing & Residential Home

Thank you so much for your kind words. It is important for us to have feedback and will pass this on to the staff. We are delighted you chose us.


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Review from Mandy H (Daughter-in-law of Resident) published on 7 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After viewing several nursing homes around the area, Pondsmead was our first choice. My mum-in-law moved in in August, her care has been outstanding, they have made her feel comfortable and involved, so far we are a very happy family. Thank you to all staff involved.

Reply from Britney Chinnock, Hr Manager at Pondsmead Nursing & Residential Home

Thank you so much for your kind words. We are thrilled to have your mother-in-law staying with us. I will pass this onto our staff. Thanks once again.


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Review from Ruth W (Niece of Resident) published on 1 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt moved into Pondsmead in April. It was a big move for her as she lived not in the area but wanted to be closer to family. The staff went out of their way to welcome her. She has a lovely large ensuite room with a beautiful view. I feel happy that she is well cared for and I can relax in the knowledge
that her medical needs are monitored. The staff and management are all very friendly and approachable.

Reply from Britney Chinnock, Manager at Pondsmead Nursing & Residential Home

Thank you for such kind words we really appreciate the feedback. I will pass on all your kind comments to the staff.


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Review from S P (Daughter of Resident) published on 15 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was sent to Pondsmead after a lengthy stay in hospital and limited mobility. She was very worried about going into a care home. Everyone there made her feel very welcome, the carers were super (Actually care) Everything was taken care of. Good nursing and a doctor when needed. Lovely setting in
the countryside. Gradually she has become more mobile, was very sad to leave everyone at Pondsmead but a vacancy had come up at a home more local to where she lived. I think that she still keeps in touch with those that she had befriended.

Reply from Britney Chinnock, General Managers Assistant at Pondsmead Nursing & Residential Home

Thank you for such kind words. We enjoyed having your mum here and being able to look after her was a privilege. We aim to do as much as we can here at Pondsmead to make someone's stay, however long it may be, as best as it can. I will pass on all your kind words to the staff and wish your mum the very best at her new home.


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Review from B T (Son of Resident) published on 13 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother was admitted with a terminal condition in September 2022 and was made very welcome from the start immediately attending a musical session. The staff are very friendly and helpful and have been from day one.
Mum's from is more than adequate for her needs. Thankfully, Mum is still with us and
is enjoying her stay at Pondsmead, especially the numerous activities.
All in all, a positive with reassuring management and staff.

Reply from Paula Brown, Home Manager at Pondsmead Nursing & Residential Home

Thank you for all your kind words. We strive to provide the best care we can for our residents. Thank you again I will pass on all your lovely comments.


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Review from Denise H (Daughter of Resident) published on 19 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been a resident in Pondsmead since September 2021. The care of the staff has been wonderful. The way in which staff get to know residents is lovely to see, and the very low turnover of staff has meant my mum has received consistent care from staff who knew her well. Staff are always observant
of privacy - never walking into a room without knocking first - so respectful. One of the standout features for both of us has been the activities coordinator here and all the work she tirelessly and enthusiastically does to ensure stimulating, relevant and interesting events, activities, outings, one-to-one time with different residents, acts of worship, pottery, animals being brought in for residents to hold - the programme is first class and Pondsmead should be extremely proud of their commitment to residents in this area. The ethos of the home is to accommodate a variety of ages and mobility of residents - Mum, at a young 66, settled in really well.

Reply from Paula Brown, Home Manager at Pondsmead Nursing & Residential Home

Thank you for your kind words, we always strive to deliver personalized care to our residents and maximize their quality of life, as well as making all of the friends and relatives feel welcome. I will pass on your compliments to the staff, I know they will really appreciate it.


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Review from Beryl H (Granddaughter of Resident) published on 9 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandpa was in Pondsmead for over 6 months. He was looked after by very kind staff and he built up some good relationships. When I visited I was made to feel welcome. He had a lovely room and he was fed very well, he really loved the food there especially the home made puddings! The staff went over
and beyond to make him happy.

Reply from Nicki Harrington, Manager at Pondsmead Nursing & Residential Home

Thank you for your kind words. We are glad your granpa enjoyed the food and the home made puddings. We are also happy to hear that you felt welcomed as we strive to make everyone feel welcome and comfortable. I will relay your lovely comments to the staff.


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Review from L G (Daughter of Resident) published on 19 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

My dear Mum was transferred to Pondsmead Nursing Home on 25.4.22 from hospital. Mum required nursing care. On arrival, Mum asked her nurse where her husband was? I was shocked by the nurse's reply, she told Mum "this is your home now". I was so upset when the nurse told me this, my poor Mum should have
been told that her husband was coming to see her the next day as he was. My Dad is also very upset by the nurse's comment. How absolutely awful to tell someone with vascular dementia this. I would always explain to Mum any changes, which I did but of course, sometimes she would forget. I don't feel my Mum was cared for correctly during her very short stay, by the 1.5.22 she was rushed back to hospital in an ambulance. She was extremely dehydrated when I arrived, (only hours later) her diabetes had not been controlled at all. This home hadn't cared for my dear Mum in the way we had hoped, care standards fall far below any Mum received within the NHS.

Reply from Julia Rea, Regional Manager at Pondsmead Nursing & Residential Home

Thank you for taking the time to leave a review regarding your recent experience in Pondsmead. I am very sorry to learn of your experience and can understand how upsetting this has been for you.
I want to assure you that we take these concerns very seriously and this is not the resident or family experience we strive for.
An investigation into this matter was undertaken and I would like to reassure you that the general health and welfare of your Mum was monitored and recorded and timely referrals were made to appropriate health and social care professionals as necessary during the short time your mum was with us and that there is a competent and capable nurse in charge of the home at all times who has the medical knowledge, skill and experience necessary to care for your mum and the residents for which our home is registered.
I understand your confidence in our service has been eroded but do hope this provides you with some reassurance.
For your experience, I sincerely apologise.


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Review from Adam L (Friend of Resident) published on 6 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Stunning location with fantastic facilities, and wonderful staff. The manager was always incredibly welcoming to us when we arrived and gave honest feedback on how my friend was doing. I can not recommend this care home enough.

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Review from J H (Resident) published on 8 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It's very good, takes care of all my needs. The manager is very helpful and the staff are very understanding and caring.

Reply from Nicki Harrington, Manager at Pondsmead Nursing & Residential Home

Thank you for your kind words. It is a pleasure having him with us at Pondsmead.


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Review from A R (Daughter of Resident) published on 22 April 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am very happy with Pondsmead - it is always clean and always well organised. The staff are all lovely, polite, friendly and kind.
The same staff have been there since my mum arrived a year ago; which is always a good sign.
My mum has been well looked after and treated with dignity, care and love.

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Current Review Score: 9.5 (9.473)

Overview of Review Score

The Review Score of 9.5 (9.473) out of 10 for Pondsmead Nursing & Residential Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.618 for Pondsmead Nursing & Residential Home is calculated as follows: ( (102 Excellents x 5) + (42 Goods x 4) + (8 Satisfactorys x 3) ) ÷ 152 Ratings = 4.618

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.855 Points relating to the number of positive Reviews for Pondsmead Nursing & Residential Home is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 76 registered maximum number of service users is 15.2. 13 Positive Reviews ÷ 15.2 = 0.855

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 8 Nov 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Frequently Asked Questions about Pondsmead Nursing & Residential Home

What types of Care is Pondsmead Nursing & Residential Home registered for?

Older Person Care, Dementia, Respite Care & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Pondsmead Nursing & Residential Home provide?

Palliative Care, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Pondsmead Nursing & Residential Home have?

There are 76 Single Rooms.

What are the Facilities & Services at Pondsmead Nursing & Residential Home?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Pondsmead Nursing & Residential Home to the centre of Radstock?

5.7 mile(s) as the crow flies, distance by road may be significantly further.