Review from A L (Daughter of Resident) published on 26 February 2020
Submitted via Postal Card • Report

Overall Experience

A beautiful home with the kindest staff. Dad is so settled and very well looked after. I would highly recommend Pondsmead Nursing and Residential Home.

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Review from C S (Daughter of Resident) published on 6 January 2020
Submitted via Postal Card • Report

Overall Experience

My mother has been in the home since July 2018, she is cared for by excellent staff, with friendly care. She is kept clean and tidy, as is her room and other facilities. She is happy there and enjoys the entertainment. The food is of an excellent standard as I know first hand as I occasional join her

for lunch, in the dining room, which is like some first-class hotel.

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Review from K M (Granddaughter of Resident) published on 6 January 2020
Submitted via Postal Card • Report

Overall Experience

Staff are friendly and polite. I've had lunch with my Nan at the home many times, the food is lovely. I would highly recommend families to do this too.

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Review from A P (Daughter of Resident) published on 18 December 2019
Submitted via Postal Card • Report

Overall Experience

Pondsmead is a very lovely care home for my mum. She is always very warm, comfortable and very well looked after.

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Review from Lorraine E (Friend of Resident) published on 7 June 2019
Submitted via Postal Card • Report

Overall Experience

The care at Pondsmead was second to none. The staff were polite and courteous at all times and treated my friend with the utmost respect and dignity ensuring that her needs were met. The Manager was open, transparent, warm and friendly and could regularly be seen and heard on the floor interacting with

the staff and residents. A very big thank you.

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Review from Philip T (Son of Resident) published on 23 April 2019
Submitted via Postal Card • Report

Overall Experience

This home looked after my mother extremely well.
Nothing was too much trouble and the staff from the cleaners up to the manager were first class.
I would have no hesitation in recommending Pondsmead Nursing & Residential home to anybody.
Well done to all.

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Review from Keith L W (Respite Resident) published on 18 April 2019
Submitted via Website • Report

Overall Experience

Excellent care, staff very helpful, friendly, efficient. Pondsmead Nursing & Residential Home interiors are clean well maintained, the house has many interesting historical features which are well maintained, clean and very atmospheric, many many fabulous features. The entrance hallway is truly spectacular,

stairs are beautiful, the mosaic floorings of mid to late Victorian style, the stained glass windows in the front of the building are beautiful examples of glassmaking skills of the period. I believe that house was built for the then owners of the Oakhill brewery. Pondsmead benefits from a doctors surgery and dispensary in the grounds less than a hundred yards away. Catering is varied and of a good standard, some staff live on the premises, they have a much larger capacity for residents than currently present.
Overall a pleasant stay was enjoyed. Nothing quite like being in your own home.

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Review from Julie J (Daughter of Resident) published on 14 March 2019
Submitted via Website • Report

Overall Experience

Emergency respite was needed for one week only. The Manager visited at home and was very friendly and approachable. He was reassuring to my mother and promised her she would be able to have her hair done at the nursing home - which was important to her. He was true to his word and this did take place.

I found staff friendly and helpful and my mum said she would be happy to return again if need be.

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Review from David F (Son-in-law of Resident) published on 1 March 2019
Submitted via Website • Report

Overall Experience

Pondsmead’s care and nursing staff are mainly European and many are very well educated and speak very good English. There are no concerns regarding their ability to understand residents' needs although sometimes their English diction can be misunderstood by elderly residents more familiar with local

dialogue.
The majority of carers are kind and thoughtful and do their best to accommodate the needs of residents requiring exceptional assistance. The nursing staff are very good and offer professional, clinical help without the assistance of district nurses. Medical assistance is available on a routine and emergency basis from the local GP surgery situated in the same grounds as the care home.
The senior staff and management are professional, approachable and responsive. On the whole, we were happy with the care and professional attention that was given to our elderly and disabled relatives.

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Review from Tony S (Son of Resident) published on 13 February 2019
Submitted via Website • Report

Overall Experience

I was in need of respite care for my father who was recovering from a broken hip. Pondsmead was suggested and following an informative and comprehensive tour of the facility, I arranged for his placement the following week. My father, who has since recovered and now moved on, claims;
"The staff were

all very friendly, to say the least, and would go that extra mile to meet any requests made!"
"This made my stay at Pondsmead most enjoyable"
"I will endeavour to pay a visit to Pondsmead to renew old friendships"
That he made these statements are a testimony to the quality of the care he experienced, well done Pondsmead; thank you.

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Review from M P (Daughter of Resident) published on 19 December 2018
Submitted via Postal Card • Report

Overall Experience

I was sent to Pondsmead when I broke my kneecap as a respite resident. The hospital works with the nursing home and I was very comfortable with the room, food, staff, management was very reassuring. My care her was first class. A big thank you to all. I do recommend this home.

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Review from J L F (Granddaughter of Resident) published on 4 December 2018
Submitted via Postal Card • Report

Overall Experience

Management and staff couldn't have been more helpful in the short stay of our step-grandmother - one week and two days.
Though some staff were under training, they were attentive within their experience and more than willing to be of assistance.
Food was perhaps the only disappointment, which is possibly

unavoidable when 'bulk' catering.
The manager was extremely helpful and supportive to both the resident and 'us' the family.

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Review from Peter G (Son of Resident) published on 29 November 2018
Submitted via Website • Report

Overall Experience

My mother moved into Pondsmead Nursing Home after her care home closed down. We were very pleased to find there was space at short notice as it was convenient, the staff appeared friendly and the cost was reasonable when compared to other homes. My mother was looked after well from the first day, the

management was supportive and the care staff were conscientious and helpful. My mother remained there for over two years until she peacefully passed away recently. She was always looked after, cleaned, entertained and fed to the best of the staff's ability.

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Review from P K (Daughter of Resident) published on 8 August 2018
Submitted via Postal Card • Report

Overall Experience

My mother has been here for 6 years now and yes we have had a very rocky road until the manager we have now arrived. He has really turned the home around and now seems very good. So fingers crossed it will improve even more.
Mum now is four months away of turning 100 and the two main carers she has

are excellent.

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Review from Leo M (Friend of Resident) published on 5 July 2018
Submitted via Postal Card • Report

Overall Experience

My friend came for end of life care. He was very happy with the staff; he gave them the highest praise and no negative criticism. He found the food stodgey but he had very little appetite in the final stages of his life.
The managers were very helpful and communicative. I would encourage all staff

when communicating after a death to begin with words of sympathy, e.g. 'I am sorry that x has died'.
Thank you for the care given and for the opportunity to provide this response.

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Review from Martin P (Son of Resident) published on 22 June 2018
Submitted via Website • Report

Overall Experience

My mother was a resident for a shorter stay than expected, but in the time she was there, the caring and professionalism of the staff from management team, nurses and care assistants were excellent and she was looked after and treated with dignity.
Family and visitors were always welcome and offered

refreshments and biscuits.
In all a very nice friendly nursing/care home.

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Review from Wendy D (Daughter of Resident) published on 13 May 2018
Submitted via Website • Report

Overall Experience

My father has been in Pondsmead for a few weeks and my mother has now joined him in the home.
At first, I was worried that this was the right place for them, however, after a few visits, I am happy with the home.
In general, the home is clean although I do think the bedding is a bit worn and could

do with replacing.
Most of the staff are very kind and caring (there is the odd one who doesn't appear to be as kind) and welcome relatives when they visit.
There are no restrictions on when you can visit which is really good.
A meeting was held during one of our visits which gave residents and relatives a chance to raise any problems and put forward any suggestions.
I am relieved to know that my parents are safe and being well looked after.
I would certainly recommend this home.

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Pondsmead Nursing & Residential Home

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