The Glen Care Home

Shapway Lane, Evercreech, Shepton Mallet BA4 6JS
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9.7 35 Reviews
  • The Glen Care Home, Shepton Mallet
The Glen Care Home is a 52-bed nursing home , for those over 65, with a very homely atmosphere and plenty of personal attention.

The home offers nursing and residential care in a friendly and relaxed atmosphere, where the physical and mental well-being of each resident will be catered for, providing a warm and welcoming environment with highly qualified nursing staff giving professional care at all times. The home also specialises in dementia care and is registered with the Care Quality Commission and is rated as ‘Good’ (February 2022).

The home is situated on the edge of the village of Evercreech in a large landscaped garden, close to the A371 road and within three miles from the regional centre of Shepton Mallet. There is a regular bus service to and from Shepton Mallet and Castle Cary which runs throughout the day.

Their VISION is to be a warm and welcoming Home where everyone matters.

Their VALUES are:
WELCOMING - A positive environment where everyone is respected and treated as individuals.
CARING - With warmth and understanding in a secure and happy environment with qualified engaged staff and strong leadership.
HONESTY - Build and maintain strong relationships by being open and transparent.
CHOICES - Understand and support individual needs by providing person-centred care.

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Care Provided by The Glen Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 52 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Bariatric Care/Obesity
  • Cancer Care
  • Hearing Impairment
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Owner
  • Pusajev Ltd
  • Person in charge
  • Terri-Ann Weatherall (Registered Manager)
  • Admission Criteria
    • Open for everyone: nursing care, residential care, respite and dementia
    • Ages 65+
  • Room Information
    • Single Rooms (52)
    • Single Rooms with ensuite Wet Room (8)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 1995
    • Number of floors: 3

Funding & Fees Guide for The Glen Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,111
    • Self-Funded Residential Dementia Care from £1,111
    • Self-Funded Nursing Care from £1,347
    • Self-Funded Nursing Dementia Care from £1,342
    • RESPITE Self-Funded Residential Care from £1,200
    • RESPITE Self-Funded Residential Dementia Care from £1,200
    • RESPITE Self-Funded Nursing Care from £1,400
    • RESPITE Self-Funded Nursing Dementia Care from £1,393

  • Fees will be based on assessment by the home.
    Nursing care fees are exclusive of the FNC fee that paid by NHS to the home.
  • (these prices are only a guideline, please contact The Glen Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • The home are allowing visitors to residents, although there may be restrictions due to the COVID-19 pandemic. Please call the home to discuss current policy.


  • Parking

  • There is plenty on-side parking available, including for disability vehicles.


The Glen Care Home Reviews (35)

Total of 35, showing 1-20
9.7

The Glen Care Home has a Review Score of 9.7 (9.684) out of 10, based on 23 reviews in the last 2 years. Over all time The Glen Care Home has 35 reviews.

Overall Experience

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Date Published

35
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Review from Jane M (Friend of Resident) published on 19 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I visited here today 4th of March. I was very impressed with the cleaning of my friends room and all the cleaning throughout the building. Some residents were enjoying the sunshine in the garden with excellent caring staff. They had a quiz that the activity people ran and they enjoyed making pancakes.
I have worked in several homes. And was very impressed. The residents seemed well cared for. I noticed that in staring activity the category said don't know but I do know I was very pleased they do definitely do activities. Congratulations on a lovely home.

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Review from Debbie C (Sister of Resident) published on 19 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It is always a pleasure to be able to comment on the efforts, caring and compassion of others. This nursing home is definitely a gem amongst many homes. Situated in idyllic grounds, the quiet charm of an old country house, the staff are exceptional. Going above and beyond to help where they can to
assist loved ones and their family members. It is a difficult role, and exhausting, but family requests are upheld and follow through is wonderful. I anppreciate all that is done for my sister and myself, she is all I have now, and being geographically challenged this home gives me comfort knowing she is safe and well looked after. Thank you.

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Review from Philip W (Son of Resident) published on 14 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Dad has been in the Glen for 18 months, he enjoys the food he has a nice room, the staff are excellent and are always on hand, my Dad has always been treated well, there are lots of activities for the female residents crafts etc but not any for male residents.

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Review from Rex K (Resident) published on 28 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to say I am very pleased and satisfied with my stay at The Glen Care Home. All the staff are helpful and considerate and I have no complaints whatsoever. I hope to stay at The Glen again, I am not sure how long that will be.

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Review from E H (Daughter of Resident) published on 27 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Very friendly and caring staff. My mother is healthier and more mobile now than when she arrived from hospital. It's a beautiful old house with lovely grounds, plenty of car parking and close to my home. Always a pleasure to visit.

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Review from Lynette G (Daughter of Resident) published on 27 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Glen Care Home has the most wonderful staff, who do their very best to ensure all the residents are well cared for. They are always polite and friendly when I visit my Dad. I am impressed with the care my dad receives. The Glen is a well-run care home. I would not hesitate to recommend it.

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Review from Geoffrey H (Resident) published on 3 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is a home from home. Genuinely caring carers at all levels. Nothing has been too much trouble. The food, comfort and company have all been good and supportive. If I have ever to come back, it will be with complete confidence.

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Review from Donald P (Husband of Resident) published on 17 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am extremely pleased and satisfied with the very high standard of care my wife is receiving at The Glen Care Home. The home staff treat all residents with love and compassion as if they were a member of their own family.

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Review from D F (Niece of Resident) published on 8 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff at The Glen have been so kind and accommodating to my aunt. She feels so comfortable here, her every need is attended to so willingly and promptly. She feels so safe here.

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Review from Andrew W (Brother of Resident) published on 1 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My experience being with my brother after many years was wonderful.
From the moment I was admitted by staff, and directed what to do, sign and proceed upstairs, was friendly and caring.
Apart from the lift breakdown (!), taking him on a trip around the wards and kitchen was fun.
A thorough discussion
with the duty head was enlightening, putting me clearly in my brother's situation.

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Review from Emily C (Daughter of Resident) published on 31 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff at The Glen are absolutely fantastic. They clearly care for my dad and look after him so well. There are daily activities and a couple of fairs a year bringing in the local community which is so important for those who can't travel. Given his level of needs, he could not be in better hands.

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Review from Simon J (Son of Resident) published on 30 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has been a resident since February 2023. He feels so at home, he does not want to go out for a meal with the family. He is in his comfort zone but not institutionalised and his mind is still sharp. He does go to organised events and is taken swimming on an organised basis as part of the facilities
provided -what a treat! He feels cocooned and safe when he is taken out.
The management takes their duty of care very seriously, but The Glen is run like a family. Nursing and GP's attention is very high-grade. Any needs are addressed urgently. I meet most of the staff on visits and they are so friendly and caring that I can see why Dad is so happy there. The food is good and the atmosphere is always friendly. All this gives comfort to the family that Dad is always 'safe' and in the best place to see out his years. All credit to the manager and her loyal staff.

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Review from Hazel M (Respite Resident) published on 26 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I felt very well cared for in a very pleasant environment - thank you.
The only thing that wasn't so good was the difficulty in manoeuvring the hoist for the commode or bed/wheelchair in a rather cramped room.

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Review from Rachel S (Daughter of Resident) published on 23 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum stayed for a couple of weeks respite after leaving hospital in January this year. From start to finish the care given was brilliant. The staff are so friendly and accommodating. Mum has additional nursing needs which were met and dealt with efficiently and with kindness and care. Nothing was
too much trouble. Should Mum need to access nursing care again in the future, we would not hesitate to go back to The Glen.

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Review from S M (Friend of Resident) published on 29 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at The Glen Care Home are always so friendly and accommodating, they interact well with the patients and their families. It is always clean and tidy and you can see that the patients are kept safe and very well cared for. Whilst I have been visiting my grandad-in-law I have seen many different
activities going on during the day. I would highly recommend The Glen Nursing Home.

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Review from Sue C (Daughter of Resident) published on 25 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Both my parents have been cared for at The Glen, with Dad passing away in October.
I have always found the team to be positive, responsive and very caring. Under the new management, there's a can-do attitude and approach, and I've always felt we are a team in the way we've discussed and made decisions
about both parents' care and support.
I feel that nothing is ever too much trouble, and I always get a quick response to emails and calls.

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Review from S F (Daughter of Resident) published on 19 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care and understanding my father has received since moving to The Glen has been outstanding.
All staff members work incredibly hard and have warmly welcomed him. They are an extremely friendly bunch and have not only supported him, but also myself in helping him to adapt to his new home and lifestyle.
The
communication is superb and the medical treatment by nurses and carers has been second to none. They have coped brilliantly with my father’s needs and often demanding behaviour. His comfort and welfare is always their main priority.
During a very difficult time for us as a family, I would like to thank all staff, from the cleaners, maintenance staff, carers, nurses, caterers, admin and management for their sense of humour and the warm reception we have received.

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Review from Sue D (Regular Volunteer) published on 19 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The residents are treated with respect and dignity within a warm, friendly and homely environment. A wide range of activities are available to keep people mobile and stimulated. Those who are unable to access the lounges or prefer to stay on their own are offered one-to-one interactions in their rooms.
Visitors are always made welcome and encouraged to participate in residents' care and activities. On arrival, the atmosphere is cheerful and welcoming.
Many of the bedrooms and bedroom furniture need modernising and updating but I realise that this is a continual maintenance need. The maintenance staff are exceptionally helpful and always busy maintaining a large, older building.

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Review from D C (Wife of Resident) published on 1 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was suffering from a terminal illness and he spent his last few months, before he very sadly died, as a resident at The Glen Care Home. He was treated at all times with respect and lots of loving care from his nurses and care workers. Nothing was too much trouble for them and that love and
support was also extended to myself and my family when we visited him on a daily basis. The staff are dedicated people and The Glen has a very homely atmosphere. I got to know some of the other residents whilst my husband was living there and they all seemed to be happy and contented.

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Review from Martin P (Son of Resident) published on 22 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Whenever I visit Mum, she always seems happy and well cared for. She has never minded complaining about things but rarely does about her time at The Glen Care Home. The staff are always helpful and there appears to be a really happy atmosphere there. I wouldn't hesitate to recommend The Glen to anyone
seeking a good quality care home.

Reply from Joost van Delft, Proprietor at The Glen Care Home

Dear Martin, thank you for your kind words. You capture what we stand for so well.


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Current Review Score: 9.7 (9.684)

Overview of Review Score

The Review Score of 9.7 (9.684) out of 10 for The Glen Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 23 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.684 for The Glen Care Home is calculated as follows: ( (197 Excellents x 5) + (65 Goods x 4) + (9 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 272 Ratings = 4.684

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for The Glen Care Home is based on 23 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 52 registered maximum number of service users is 10.4, which has been reached with 23 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 9 Oct 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (2)

Terri-Ann

Terri-Ann Weatherall

Job Title: Home Manager

Joined: 2002

I am a highly experienced and motivated healthcare professional with a proven track record of providing excellent care and support. I started working at The Glen Care Home in 1999 as a care assistant and have worked my way up to a Home Manager through various roles within the home.


We have a fantastic team here at The Glen and for us, it's ensuring our residents are happy and cared for with the utmost respect and dignity they deserve. I use my knowledge of the local area to arrange events and activities with nearby schools and clubs and am always keen to involve the local community in life at The Glen.


There’s no better feeling than making a difference to a resident's life.


Maya

Maya Lawrence

Job Title: Head of Care

Joined: 2006

I am a dedicated and talented registered nurse with suitable qualifications, skills and a plethora of experience to be deputy manager for The Glen Care Home. During the 16 years at The Glen, with the last years as Head of Care, I have acquired far-reaching knowledge of care standards and health & safety legislation and have gained extensive experience in working with vulnerable adults and people with special needs including mental and physical disabilities.


I can effectively lead, train, supervise and motivate a team to deliver the utmost care and professionalism to all our residents and their families consistently. High standards of care are achieved through placement assessments and risk assessments for residents, formulating individual care plans and ensuring that these are met by the team.


We always prioritise our residents’ needs and will always, with our fabulous team, make sure that their time spent with The Glen is relaxing, peaceful and joyous.


Frequently Asked Questions about The Glen Care Home

What types of Care is The Glen Care Home registered for?

Older Person Care, Dementia, Respite Care, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does The Glen Care Home provide?

Palliative Care, Day Care, Convalescent Care, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does The Glen Care Home have?

There are 52 Single Rooms.

What are the Facilities & Services at The Glen Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is The Glen Care Home to the centre of Shepton Mallet?

3.4 mile(s) as the crow flies, distance by road may be significantly further.