The Glen Care Home

Shapway Lane, Evercreech, Shepton Mallet BA4 6JS
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9.7 35 Reviews
  • The Glen Care Home, Shepton Mallet
The Glen Care Home is a 52-bed nursing home , for those over 65, with a very homely atmosphere and plenty of personal attention.

The home offers nursing and residential care in a friendly and relaxed atmosphere, where the physical and mental well-being of each resident will be catered for, providing a warm and welcoming environment with highly qualified nursing staff giving professional care at all times. The home also specialises in dementia care and is registered with the Care Quality Commission and is rated as ‘Good’ (February 2022).

The home is situated on the edge of the village of Evercreech in a large landscaped garden, close to the A371 road and within three miles from the regional centre of Shepton Mallet. There is a regular bus service to and from Shepton Mallet and Castle Cary which runs throughout the day.

Their VISION is to be a warm and welcoming Home where everyone matters.

Their VALUES are:
WELCOMING - A positive environment where everyone is respected and treated as individuals.
CARING - With warmth and understanding in a secure and happy environment with qualified engaged staff and strong leadership.
HONESTY - Build and maintain strong relationships by being open and transparent.
CHOICES - Understand and support individual needs by providing person-centred care.

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Care Provided by The Glen Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 52 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Bariatric Care/Obesity
  • Cancer Care
  • Hearing Impairment
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Owner
  • Pusajev Ltd
  • Person in charge
  • Terri-Ann Weatherall (Registered Manager)
  • Admission Criteria
    • Open for everyone: nursing care, residential care, respite and dementia
    • Ages 65+
  • Room Information
    • Single Rooms (52)
    • Single Rooms with ensuite Wet Room (8)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 1995
    • Number of floors: 3

Funding & Fees Guide for The Glen Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,111
    • Self-Funded Residential Dementia Care from £1,111
    • Self-Funded Nursing Care from £1,347
    • Self-Funded Nursing Dementia Care from £1,342
    • RESPITE Self-Funded Residential Care from £1,200
    • RESPITE Self-Funded Residential Dementia Care from £1,200
    • RESPITE Self-Funded Nursing Care from £1,400
    • RESPITE Self-Funded Nursing Dementia Care from £1,393

  • Fees will be based on assessment by the home.
    Nursing care fees are exclusive of the FNC fee that paid by NHS to the home.
  • (these prices are only a guideline, please contact The Glen Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • The home are allowing visitors to residents, although there may be restrictions due to the COVID-19 pandemic. Please call the home to discuss current policy.


  • Parking

  • There is plenty on-side parking available, including for disability vehicles.


The Glen Care Home Reviews (35)

Total of 35, showing 21-35
9.7

The Glen Care Home has a Review Score of 9.7 (9.684) out of 10, based on 23 reviews in the last 2 years. Over all time The Glen Care Home has 35 reviews.

Overall Experience

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  • 10
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Date Published

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Review from B S (Daughter of Resident) published on 21 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A wonderful place. Staff are caring, compassionate and lots of patience. My dad tells me the food is good. Lovely surroundings. I feel my dad is kept safe and well cared for.

Reply from Joost van Delft, Proprietor at The Glen Care Home

Thank you for your kind words. Indeed we strive to be a wonderful place for everyone: residents and their families and friends, our staff and health professionals.


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Review from Brian J (Resident) published on 27 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Since leaving the hospital I have lived in three care homes. I found The Glen Care Home to be the best. The management is hands-on and the standard of care is exceptional. The rural setting of the building is delightful.

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Review from Liz E (Wife of Resident) published on 17 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The Glen Care Home is such a great care home - am so lucky to have my husband there. The carers are so kind to him and me.

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Review from Alyson P (Daughter of Resident) published on 16 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been a resident here since October 2022. We have been welcomed as a family by all members of the staff. The team is led by excellent management and I cannot speak highly enough of the whole team. They are kind, compassionate, professional and very friendly. I would have no hesitation in recommending
The Glen Care Home.

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Review from Rosemary H (Sister of Resident) published on 2 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everyone is excellent at The Glen Care Home, a very happy home.

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Review from John B (Son of Resident) published on 19 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Happy with the care that Mother is receiving.

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Review from Georgina B (Granddaughter of Resident) published on 19 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Glen is a friendly and caring home, which really supports residents and their families. All the staff, without exception, are extremely professional, kind and supportive. My Grannie has been a resident at The Glen for many years. She always speaks so highly of the staff who support her and I've
seen first-hand the compassion they have for her and the other residents. I would highly recommend The Glen.

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Review from Nicola F (Friend of Resident) published on 31 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A dear old friend of mine is a resident and I can only speak as I find The Glen which is, what a fabulous team they are. I visit on average 3 times per week and every time I go in, the carers are friendly, caring and always on hand to answer questions and offer advice. The food always smells good and
is presented well.

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Review from Linda A (Daughter of Resident) published on 3 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am very happy that my mum has settled into her new life at The Glen. I found it very hard to have Mum placed in care. This would never have happened, had I been able to deal with her needs at home. All the staff at The Glen have been very helpful in the transition. Great service.

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Review from Paul E (Husband of Resident) published on 16 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife, who died at The Glen on 13th August 2022, was a resident there for 8 years and throughout her time there, she was treated with the utmost care, kindness and dignity. The management and staff were excellent and nothing was too much trouble. I would have no hesitation in recommending The Glen
to anyone and if I have to go into a care home, that would be the one for me. My thanks to all the staff, you are doing a fantastic job.

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Review from M B (Son of Resident) published on 20 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I find the staff to be very friendly and helpful, the residents needs always seem to be met very well, my mum gets looked after with dignity and a smile, nothing is too much trouble. The food is excellent. Management is absolutely brilliant. I always feel very welcome and fully informed, most of the
staff are always happy to chat and tell me what’s going on. Haven’t come across anyone where you think “could do without you”. Grounds are fantastic and well kept. I do feel the rooms are showing their age with dated furniture and decor but that’s not too bad. I do feel the cleanliness of the rooms and bathrooms could be better, that could just be down to staffing levels.

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Review from Kerry K (Daughter of Resident) published on 20 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can't thank all the team at The Glen enough for the end-of-life care they gave my Dad, and our family. The compassion and kindness shown was truly appreciated and it always felt as if nothing was too much trouble. They even let me stay in an empty room during Dad's last days. I will miss patting the
donkeys in the beautiful gardens, which gave great comfort during tough times. Thanks again.

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Review from Gillian B (Daughter of Resident) published on 20 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been at The Glen Care Home for 7+ years. Her care has been exemplary. Originally she was able to wash and dress herself but now at 100 she has to be assisted. I cannot fault the staff in any way.

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Review from Lynette B (Daughter of Resident) published on 21 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother moved into The Glen in April 2021. She was frail and bedridden at this stage. The care and attention she received was exemplary. All staff were very friendly and dedicated, we were kept informed at all times. Mum was very happy at The Glen and we could not have wished for better care for the
last year of her life.
Thank you to all staff.

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Review from Jenifer H (Daughter of Resident) published on 14 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was warmly welcomed into The Glen after leaving hospital with a diagnosis of low blood pressure. The staff have cared for her with much kindness, understanding and tenderness. The nursing care was excellent and, although bed-bound, she did not suffer from bed sores nor ulcers. The staff were
always pleased to see me, understood that my visits would be infrequent because of where I lived and kept me informed, at least once a month, of my mother's health and well-being.

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Current Review Score: 9.7 (9.684)

Overview of Review Score

The Review Score of 9.7 (9.684) out of 10 for The Glen Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 23 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.684 for The Glen Care Home is calculated as follows: ( (197 Excellents x 5) + (65 Goods x 4) + (9 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 272 Ratings = 4.684

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for The Glen Care Home is based on 23 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 52 registered maximum number of service users is 10.4, which has been reached with 23 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 9 Oct 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (2)

Terri-Ann

Terri-Ann Weatherall

Job Title: Home Manager

Joined: 2002

I am a highly experienced and motivated healthcare professional with a proven track record of providing excellent care and support. I started working at The Glen Care Home in 1999 as a care assistant and have worked my way up to a Home Manager through various roles within the home.


We have a fantastic team here at The Glen and for us, it's ensuring our residents are happy and cared for with the utmost respect and dignity they deserve. I use my knowledge of the local area to arrange events and activities with nearby schools and clubs and am always keen to involve the local community in life at The Glen.


There’s no better feeling than making a difference to a resident's life.


Maya

Maya Lawrence

Job Title: Head of Care

Joined: 2006

I am a dedicated and talented registered nurse with suitable qualifications, skills and a plethora of experience to be deputy manager for The Glen Care Home. During the 16 years at The Glen, with the last years as Head of Care, I have acquired far-reaching knowledge of care standards and health & safety legislation and have gained extensive experience in working with vulnerable adults and people with special needs including mental and physical disabilities.


I can effectively lead, train, supervise and motivate a team to deliver the utmost care and professionalism to all our residents and their families consistently. High standards of care are achieved through placement assessments and risk assessments for residents, formulating individual care plans and ensuring that these are met by the team.


We always prioritise our residents’ needs and will always, with our fabulous team, make sure that their time spent with The Glen is relaxing, peaceful and joyous.