Review from Robert R (Husband of Resident) published on 2 February 2023
Submitted via Postal Card • Report

Overall Experience

Definitely the tops. Excellent accommodation. Wonderful staff - unequalled in their caring, help and patience. The rooms were great; food was also. The evening meal at 5 pm was much too early for us. We had had previous experience (brief) of two other care homes.

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Review from Karen S (Daughter of Resident) published on 19 January 2023
Submitted via Website • Report

Overall Experience

My mum has been a resident of Torrwood Care Centre for many years and has had complex needs. The home seems to retain its staff which can only be a good sign, so they have really got to know her over the years. I feel so fortunate that my mum is in Torrwood and I can't thank the staff enough.

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Review from Guy W (Son of Resident) published on 18 January 2023
Submitted via Website • Report

Overall Experience

A very friendly and welcoming home to residents and their visitors. It is clear that staff really do know the residents and their changing needs. I would happily recommend Torrwood Care Centre to anyone. The home is spacious and clean, and the staff are very approachable.

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Review from Marie D (Daughter of Resident) published on 13 January 2023
Submitted via Website • Report

Overall Experience

Lovely home and lovely staff. Always made to feel welcome and very kind to residents. They make a really good effort around celebrations and events. We came before when the home were having a garden party for the jubilee, which was really nice.

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Review from Amanda W (Daughter of Resident) published on 24 October 2022
Submitted via Website • Report

Overall Experience

I have been so impressed with Torrwood Care Home, in South Horrington, Wells. My Dad originally had some respite in the care home, but his needs grew and he is now a full-time resident. The manager showed Dad and myself around and from the onset, it felt like a warm, caring and attentive place to live.

All the staff have been absolutely brilliant, from the admin team, care and activity team and nursing support. They have all shown so much care and empathy and it is clear everyone is working together to support Dad in the best way that they can. The united team spirit from the care home comes across on every visit. I really cannot recommend this place enough. Thank you for all that you are doing.

Reply from Bev Davies, H at Torrwood Care Centre

Thank you for your lovely comments, it is a real boost for all the staff to know that we are getting it right for the residents as we know this helps with families having the best of times when visiting.

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Review from Lysbeth B (Wife of Resident) published on 4 August 2022
Submitted via Postal Card • Report

Overall Experience

My husband has been in the home for eight months and the staff, both nursing and carers, have been so good with him. His dementia makes his behaviour vary and they cope with this by always smiling and being helpful. The food is excellent and sometimes a carer helps him to eat and cleans up anything

which has dropped. He has been encouraged to go to the lounge when there is a quiz or a crossword and once there he enjoys the activity. I only wish there were more activities as pictures show what used to be available - arts and crafts, painting etc.

Reply from Beverley Davies, Home Manager at Torrwood Care Centre

Thank you for your kind comments and for the suggestions regarding activities, we have recently been able to recruit more activity staff so we will try and make sure more crafts are included.

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Review from S H (Son of Resident) published on 5 July 2022
Submitted via Website • Report

Overall Experience

I have been really impressed with the professionalism and care from Torrwood. My family was thrown into crisis after one parent became seriously ill, and the other could no longer be supported with their dementia. The staff at Torrwood listened to our problems and provided a solution where both parents

could be helped. As things developed the plan was adapted, recommendations made and then put in place. I thought that the caring professionalism was outstanding. Caring for dementia patients is challenging, but here it is done with warmth, humour and dignity. Guests to the home are warmly welcomed and the main lounge is the place where my dad seems to be very relaxed and comfortable. The staff work long hours but seem to genuinely care and cheerfully stop to chat even when they are busy. Medication is dealt with professionally and problems are noted and dealt with. The support provided is kind and thoughtful.

Reply from Beverley Davies, Home Manager at Torrwood Care Centre

We are very lucky at Torrwood to have the options available to provide care across a range of dependencies. It is lovely to hear when we get it right and team Torrwood and the family work together to get the best outcome for those that need the support.

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Review from Diane T (Daughter of Resident) published on 29 May 2022
Submitted via Postal Card • Report

Overall Experience

It is a lovely care home with staff who are attentive and caring. They are considerate and have gotten to know Mum really well and adapt to her conditions well. Mum is well looked after in pleasant conditions with lovely staff. As a family, we are so pleased with where Mum is and who is looking after

her. It is so quiet, and the environment is lovely with such a lot of greenery.

Reply from Beverley Davies, Home Manager at Torrwood Care Centre

Thank you for the kind words. Over the past few years, we have missed the contact with the families, so it is good to have positive feedback.

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Review from C M (Friend of Resident) published on 10 May 2022
Submitted via Website • Report

Overall Experience

After nearly two years without seeing him because of covid restrictions, I was invited by his relatives to visit him at the care home. I found him to be safe, well cared for and happy interacting with the other residents and staff. I knew that when he had to move into care that his mental health was

affected, however, I noticed that he is in a happy place and there is an effort from the staff to support him. Enjoyed seeing different activities being proposed and choices being given.

Reply from Beverley Davies, Home Manager at Torrwood Care Centre

All the staff have tried hard to maintain standards over the past two years and to recognise the impact on the residents that the restricted visiting has had. It is lovely to have some positive feedback.

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Review from C V (Daughter of Resident) published on 28 March 2022
Submitted via Postal Card • Report

Overall Experience

The staff on Copper Beech are mostly outstanding. We are very grateful for their support of our mother. The reception staff and management are very helpful. It would be good if the residents could get outside for fresh air and exercise more. We do wonder how much the cost we are paying funds the council-funded

residents.

Reply from Beverley Davies, Home Manager at Torrwood Care Centre

Thank you for your feedback which we do appreciate. I will share this with the team.

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Review from A O (Daughter of Resident) published on 10 February 2022
Submitted via Postal Card • Report

Overall Experience

Following most difficult times, I was most reassured (once visiting was permitted again) that my mother has been cared for well. She joins in with activities and I can tell she has enjoyed them when I visit. Staff show genuine care and respect for her.

Reply from Beverley Davies, Home Manager at Torrwood Care Centre

Thank you for the kind words. There have been difficult times over the past two years but the lovely feedback, that we have been able to maintain our standards, is an incredible morale booster for staff.

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Review from S C (Daughter of Resident) published on 2 February 2022
Submitted via Postal Card • Report

Overall Experience

My father appears clean and well cared for. He has been appropriately cared for by a doctor and an orthopaedic specialist. Reception has a lovely welcoming manner and several of the care staff are excellent with him.

Reply from Beverley Davies, Home Manager at Torrwood Care Centre

Thank you for completing the review and the kind comments. Hopefully, as care homes can open up and relatives are able to visit more freely, we can work together on the areas that need improving.

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Review from Andrea P (Daughter of Resident) published on 20 August 2021
Submitted via Postal Card • Report

Overall Experience

As soon as we arrived on the 7th July with my dad the staff were very helpful and answered any concerns that we had. We were very impressed with the room being light and the size of it, also having his own bathroom and plenty of cupboard space. Since dad has been in the nursing home he has had very

good care and has been kept clean and comfortable. Would definitely recommend this home.

Reply from Beverley Davies, Home Manager at Torrwood Care Centre

Thank you for your review. Your dad is a joy to care for and has been a real tonic for the staff. Caring is a two way process and we have certainly been the beneficiaries.

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Review from Shirley J (Resident) published on 19 February 2021
Submitted via Postal Card • Report

Overall Experience

My stay at Torrwood was first class in every way. I could not have had more caring, kind and professional treatment. It was like joining a happy, caring family. My thanks go to all concerned.

Reply from Beverley Davies, Home Manager at Torrwood Care Centre

Thank you for this lovely review. After a long year, it has really lifted the spirits of the staff who work so hard to keep everyone safe.

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Review from C L (Wife of Resident) published on 26 August 2020
Submitted via Postal Card • Report

Overall Experience

My 82-year-old husband (who has Parkinson's for several years, recently fractured his hip, had 7 weeks in hospital) had to go directly into a care home. Covid time is not the best time for this. Although I cannot see his room or help to settle him, what I really appreciated about Torrwood is that despite

all the staff's added stress they also understood how difficult it was for us. Their communication and care was so kind. It was so important that I receive a reassuring phone call very soon after my husband arrived. They made him feel so welcome. He likes his quiet room, the staff, food.

Reply from Beverley Davies, Home Manager at Torrwood Care Centre

Thank you for the lovely comments, your husband is a charming gentleman and a few of the staff are having their first lesson on how to wet shave. It makes me realise that my staff are getting younger or I am getting old.

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Review from L C (Daughter of Resident) published on 14 February 2020
Submitted via Postal Card • Report

Overall Experience

I am happy with the review. I feel it actually reflects my mother's experience at Torrwood. The careing and vibrant environment are so very much appreciated. Thank you.

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Review from Robert S (Nephew of Resident) published on 6 December 2019
Submitted via Website • Report

Overall Experience

I recently came to see my aunt. I was a bit worried about visiting, the last time I visited a care home was to visit my nan, but that was 20 years ago. The home my nan was in wasn't very nice and I found going to see her depressing. Visiting my aunt recently was completely different to my previous experience.

The property was much brighter than I was expecting, the staff were very friendly. Even though my aunt seemed confused about who I was, she seemed very happy in her surroundings. This gave me great comfort. Thank you to all of the staff at Torrwood, for everything you are doing. We, as a family, really do appreciate your effort.

Reply from Beverley Davies, Home Manager at Torrwood Care Centre

Thank you for your kind and honest review; we try very hard to make the care home a pleasant and homely place to live.

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Review from Rachael C (Stepdaughter of Resident) published on 30 September 2019
Submitted via Website • Report

Overall Experience

I've had experience of Torrwood house in Wells through finding a place for my stepmother and brief respite care for my father. The situation has been tricky and has needed care, professionalism and expert knowledge. The manager and staff at Torrwood have been exemplary in their support and knowledge

and have made a difficult problem solvable. As family members, we too have felt cared for with great warmth and kindness from all staff.
The home itself is very well run, with a good atmosphere, excellent staff and a feeling of care and respect for the residents. This is exactly what a care home should be like.

Reply from Beverley Davies, Home Manager at Torrwood Care Centre

Thank you for the kind words; we are always mindful that placing a relative in a care home has a major impact on the family. All families are unique and we try to respect and accommodate the less straight forward situations, as we need the families support to make the transfer into full-time care a good experience for their loved one. It is teamwork.

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Review from Colin W (Son of Resident) published on 11 September 2019
Submitted via Website • Report

Overall Experience

Mum was suffering from Dementia and had been a resident at Torrwood for 18 months. For the last 3 weeks, until her death, she had been moved into the nursing care section. We have nothing but praise for all of the staff that looked after mum, they were hard-working and very caring. Many of the staff

who had looked after her in the residential section called in to see mum in the nursing section during the past 3 weeks, often doing so in their break times. The bedrooms and dayrooms were all very clean and fresh and the food was always nice and with a choice. Mum regularly had her hair done in the purpose-built salon and she had regular treatments from the visiting lady to do nail care etc. The visiting chaplain regularly spoke to and comforted mum. I have to say again that all of the staff were so helpful and caring and nothing we asked was ever too much trouble for them.

Reply from Beverley Davies, Home Manager at Torrwood Care Centre

Thank you for your recent view; which is full of wonderful comments about the care, cleanliness and how the staff were very caring and hard working. The home strives to work and live by the values of MHA and the positive feedback shows that we reinforce the importance of these values. You have rated us Excellent in all areas which sums up Torrwood. Your Mum will be missed by us all. I will share your review with all the staff where such comments are very welcomed and is a real motivation to the team.

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Review from Juliet M (Goddaughter of Resident) published on 16 August 2019
Submitted via Website • Report

Overall Experience

This care home stood out from the rest, I inspected many. Everything from the warm welcome my aunt and I received, the truly excellent care, cleanliness and freshness of all areas and lovely rooms. Nice fabrics and carpets make it feel like home.
The bedrooms are exceptional, all en-suite/wet room

with plenty of space, all with a nice view. There is also a very nice wheel chair accessible garden which we enjoyed. As for the food, it’s all home cooked and there always seems to be teas, coffees, and cake (it’s so important that the eating is something to look forward to, so thanks to the chef!)
There are activities to keep everyone busy. Exercise class, hairdresser, church service with singing, quizzes and music therapy.
The staff are all very caring, highly trained and treat everyone with compassion and dignity.
I wish to thank you all for your friendship and kindness and for taking such excellent care of my aunt in her final four years, I know she was happy at Torrwood.

Reply from Beverley Davies, Home Manager at Torrwood Care Centre

Thank you for sharing your lovely comments about the care, the home, good food and the facilities. Your review highlights that the home strive to work and live by the values of MHA. The positive feedback shows that we reinforce the importance of these values. I will share your lovely comments with all the staff which will be a real motivation to the team.

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Torrwood Care Centre

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