Review from Brian T (Son of Resident) published on 15 May 2019
Submitted via Postal Card • Report

Overall Experience

My mum entered Torrwood with signs of dementia already showing. This alone was stressful enough and putting your trust in other people to care for your mother was not easy. However, all I saw was caring staff showing empathy and understanding for Mum and family. I would not hesitate to use Torrwood

if the need arose.

Reply from Beverley Davies, Home Manager at Torrwood Care Centre

Thank you very much for your recent review on Torrwood; it is a very hard decision to make when you trust someone else to look after your mum. It is lovely to read that you saw staff showing empathy and understanding and this also helps you knowing that your mum is well cared for. Thank you for rating us overall Excellent and that you would have no hesitation in recommending us.

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Review from Lindsay B (Daughter of Resident) published on 27 March 2019
Submitted via Postal Card • Report

Overall Experience

We were very well supported when my father had to go in for respite care suddenly. They made a huge effort to make him feel welcome. Care staff all very kind, thoughtful and professional. I have every confidence that Torrwood is looking after my Dad as well as possible. I have nothing but praise for

their kindness to the whole family.

Reply from Beverley Davies, Home Manager at Torrwood Care Centre

Thank you for such lovely comments about the staff at Torrwood. We always want people coming to stay with us to feel very welcome, and for families to have every confidence that their loved ones are being well looked after. I will share your comments with all the staff who will appreciate such positive feedback.

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Review from J N (Son of Resident) published on 13 March 2019
Submitted via Postal Card • Report

Overall Experience

Friendly and caring making patients very comfortable and keeping the family informed.
We could not have found a better home for my mother.

Reply from Beverley Davies, Home Manager at Torrwood Care Centre

Thank you for your recent review. It’s lovely to read that you have rated us excellent in all areas and that you would recommend us to others; that says it all about Torrwood and the staff that work here. I will share your review with the staff who always welcome such lovely comments.

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Review from Sheila G (Daughter of Resident) published on 4 January 2019
Submitted via Website • Report

Overall Experience

The care given to Mum is exemplary - the staff go above and beyond what is asked of them to ensure she is comfortable and well looked after. The home is clean, fresh and we are very comfortable spending time there, which we do a lot of when we visit, due to living a long distance away.
It gives us

comfort to know we have chosen such a lovely place for Mum and that she is safe and never alone. The carers and nurses are also so understanding of our family’s needs when we visit.
Thank you.

Reply from Beverley Davies, Home Manager at Torrwood Care Centre

Thank you for your recent review on Torrwood; it is always lovely to read such positive comments about the home and the staff. The care given to your Mum is exemplary and the staff go above and beyond what is asked and you have rated us Excellent in all areas - we couldn’t ask for much more than that. I will be sharing your review with all the staff where such positive comments are always greatly appreciated.

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Review from John B (Brother of Resident) published on 18 December 2018
Submitted via Postal Card • Report

Overall Experience

I moved my sister to Torrwood Care Centre as she needed more qualified care. In the 5 weeks she has been a resident the improvement in her has been astounding.

Reply from Beverley Davies, Home Manager at Torrwood Care Centre

Thank you for your recent review, I’m so pleased your sister has settled well into Torrwood. Torrwood strives to work and live the values of MHA and for you to notice an astounding improvement in such a short time only shows how she has settled in and the care she is receiving is excellent. Thank you for rating us Excellent in all areas I will ensure that I share your positive comments with all the team where these will be greatly appreciated.

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Review from B T (Husband of Resident) published on 15 November 2018
Submitted via Postal Card • Report

Overall Experience

I am relieved and delighted with the patient care my wife receives. The staff who care for her are very understanding and are also kind to me.

Reply from Beverley Davies, Home Manager at Torrwood Care Centre

Thank you for your comments. I’m glad that you are pleased with the care your Wife receives and that it is a relief to you to know that she is well cared for. To read that the staff are understanding and kind to you too when you visit is good to hear. I will ensure that your lovely comments will be shared with the team.

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Review from David J (Son of Resident) published on 9 November 2018
Submitted via Website • Report

Overall Experience

My mum has been at Torrwood Care Centre for 8 months on their nursing floor. The staff are friendly and understand mums care needs. She enjoys the food which is homely, loves the cakes at teatime. The nurses know my mum well and meet her needs, she is very happy and quickly got used to her new home.

She loves the pom pom group and it is great to see her smile and engage with other residents.

Reply from Beverley Davies, Home Manager at Torrwood Care Centre

Thank you for your recent review. It's good to read that Mum has settled well into Torrwood and that she is happy. Mum does enjoy her food and the afternoon cakes. I will share your comments with all the staff where such positive comments are greatly appreciated.

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Review from A B (Granddaughter of Resident) published on 17 October 2018
Submitted via Postal Card • Report

Overall Experience

Respite care for my grandmother. A really welcoming home with a lovely clean room and attentive staff who were very caring. There is always plenty going on and it was nice to see my grandmother mixing with other residents and enjoying a laugh. Definitely a home I would consider if my grandmother's care

needs became permanent.

Reply from Beverley Davies, Home Manager at Torrwood Care Centre

Thank you for your recent review. It’s good to hear that your Grandmother was mixing with other residents, enjoying a laugh whilst on respite care and to read lovely positive comments that you would consider Torrwood if your Grandmother's needs changed. It was lovely to have your Grandmother to stay with us and she would be very welcome anytime.

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Review from Julia (Daughter of Resident) published on 5 October 2018
Submitted via Website • Report

Overall Experience

I cannot praise Torrwood Care Centre highly enough and would unreservedly recommend it to others.
My parents have been resident here for the last 7 months and have very differing needs. Torrwood has enabled mum and dad to be cared for under the same roof and has daily contact which is so important

after 64 years of marriage.
Every member of staff on both Oak and Beech has shown such kindness not only to my parents but also to our family whenever we visit. They are always cheerful, professional and very caring. It is evident that they work hard to go the extra mile and nothing is too much trouble.
Thank you to each and every one of you. You've made a very big difference to our lives and we are truly grateful.

Reply from Beverley Davies, Home Manager at Torrwood Care Centre

Thank you for taking the time to write a wonderful review about the care that your parents receive at Torrwood. After 64 years of marriage it is important that they are together. As a home we are so pleased that we are able to offer the care and support they need under one roof. We strives to work and live by the values of MHA and knowing that the staff go that extra mile reinforces the importance of these values. You have thanked each and all of the staff at Torrwood and I will ensure that your lovely positive comments are fed back to the staff where this will be very welcomed by all.

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Review from Eileen P (Wife of Resident) published on 5 October 2018
Submitted via Postal Card • Report

Overall Experience

From my first visit to Torrwood, I feel that the "atmosphere" is really good.
The staff are amazing from sister to health care assistants. My husband settled very quickly which indicated how caring everyone is.
Thank you all.

Reply from Beverley Davies, Home Manager at Torrwood Care Centre

Thank you for your recent review, I’m pleased your Husband has settled in well and that the care he receives from the amazing staff is always good to read. You have rated us overall Excellent and are extremely likely to recommend us. I will share your review with the staff.

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Review from Yvonne P (Daughter of Resident) published on 14 August 2018
Submitted via Website • Report

Overall Experience

My sister and I felt extremely fortunate to have been offered a room for my 95-year-old mother during the last four months of her life. Her health condition and deterioration during that time meant that she needed increased amounts of care, all of which were provided with respect and compassion by

nursing and care staff. The home was clean, bright and airy, with the regular involvement of volunteers who engaged with the residents in a positive way. The location of Torrwood, on the edge of Wells, was ideally suited to my mother and enabled the family to visit easily.
We were pleased to be able to use a not for profit service, knowing that the quality of care was most important. Thank you to the staff and other residents who made my mother's last few weeks as comfortable and safe as possible.

Reply from Beverley Davies, Home Manager at Torrwood Care Centre

Thank you for your lovely comments about the care that your Mother received in the last few months of her life. It is always reassuring for families to know that there loved ones are comfortable, safe and well cared for and I can see from your positive feedback that Torrwood was the right nursing home for your Mother.
Your comments will be fed back to all the staff where lovely comments are very much appreciated

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Review from David B (Son of Resident) published on 18 July 2018
Submitted via Postal Card • Report

Overall Experience

Torrwood is the best nursing home in or near Wells, Somerset by far. Recommended without reservation.

Reply from Beverley Davies, Home Manager at Torrwood Care Centre

Thank you for your kind comments and that you have rated us Excellent in all areas. We like to pride ourselves with delivering a high standard and it's clear from your feedback that you feel we achieve this. I will ensure that your comments are fed back to all the staff where comments are greatly appreciated.

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Review from Paul P (Son of Resident) published on 13 June 2018
Submitted via Website • Report

Overall Experience

One day I hope all nursing and residential homes will be this good. Torrwood came very highly recommended - after we had already decided that it was the best in the area - and it has surpassed our high expectations. Simply outstanding.

The warm, patient, friendly and professional way the staff are

looking after and caring for my elderly father is as good as I could possibly hope for. He has settled very happily and his health is improving daily after some quite challenging experiences.

Reply from Beverley Davies, Home Manager at Torrwood Care Centre

Thank you for a lovely review on Torrwood; to read such positive comments and to see that you have rated us Excellent in all areas is fantastic. I will ensure that this review is shared with the team where your feedback will be greatly appreciated.

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Review from C A (Daughter of Resident) published on 20 April 2018
Submitted via Postal Card • Report

Overall Experience

The staff at Torrwood are very kind and caring. My Mother had some very complex and serious health issues when she first arrived and was thought to be in a terminal state. However, the excellent nursing care has brought her back to a much healthier situation and she is happy in her in her surroundings

and loves the staff. I feel well supported as a relative. If I have any issues, they are quickly and efficiently dealt with. My only issues at the moment that I am unhappy about is the 9.5% increase in rent.

Reply from Elaine Firth, Area Manager at Torrwood Care Centre

Thank you for your positive comments about Torrwood. It is always good to read positive comments about the home and that the staff are very kind and caring. I will ensure that these comments are fed back to the staff where it is always appreciated.

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Review from Jacqueline W (Daughter-in-law of Resident) published on 27 March 2018
Submitted via Postal Card • Report

Overall Experience

My mother in law arrived one week ago, we were all very apprehensive about her going into a care home (even though we had visited Torrwood two weeks before). I was so impressed from the very first moment she entered Torrwood, the way she was spoken to and made welcome. We were able to have lunch with

her on the first day and were thrilled to see her eating and enjoying her first meal in weeks. I can honestly say we have seen a huge improvement in her in only a few days.

Reply from Beverley Davies, Home Manager at Torrwood Care Centre

Thank you for taking the time to tell us about your early experience of the welcome you received at Torrwood. It was also lovely to hear that you were able to enjoy a meal with your Mother-in-law and you would always be welcome to join her. To hear that you have already seen an improvement in her well-being shows that she is beginning to feel settled into her new way of life. I will ensure the team will receive your feedback which is always greatly appreciated.

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Review from Liz V (Daughter of Resident) published on 14 March 2018
Submitted via Website • Report

Overall Experience

My mother has been a Resident at Torrwood for the last 3 years, she passed away 12th March 2018.
Mother had Vascular Dementia with additional medical issues.
All the staff, Senior to Junior were kind, caring and professional - I could not fault the attention my Mother received.
Good food, nice cosy

room, plenty of activities if desired and in beautiful surroundings. Mother was very happy here.
Thank you all very much.

Reply from Beverley Davies, Home Manager at Torrwood Care Centre

Thank you for taking the time to pass your positive feedback for our Home in Wells. We truly appreciate this at what is a sad time for you and your family. It is delightful to know that the staff were able to give your Mother the best possible care over the last 3 years and that they have left you with positive memories of her stay at Torrwood.

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Review from Yvonne M (Wife of Resident) published on 8 February 2018
Submitted via Postal Card • Report

Overall Experience

My husband has been in Torrwood Care Centre for two years and settled quickly. I have found the staff pleasant and helpful. The atmosphere is good and communication excellent. They are aware of the residents' needs. It has helped me to make the adjustment of living without my husband. The administrative

staff are welcoming and efficient in the way they deal with questions.

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Review from Martin P (Son of Resident) published on 29 January 2018
Submitted via Postal Card • Report

Overall Experience

We feel very assured that our mother is being well looked after by caring staff.
She, by her own admission, is comfortable and happy, despite the restrictions she has due to her physical and mental issues.

Over the Christmas period, I understand a couple of the activities did not go ahead (hence

the satisfactory ticked) however, she joined in and enjoyed the ones that did happen.

Reply from Beverley Davies, Home Manager at Torrwood Care Centre

Thank you for the lovely review you gave Torrwood about how your Mother is well looked after by the care team and that she is comfortable and happy. Good feedback is always appreciated and it is nice to hear that you are assured that your Mother is being well looked after.
We will ensure that these comments are shared with the team.

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Review from P M (Resident) published on 27 July 2017
Submitted via Postal Card • Report

Overall Experience

I have found the carers mostly kind and helpful.
Activities could be increased.
Enjoyed sitting out side weather permitting.
Comfortable lounges.

Reply from Beverley Davies, Home Manager at Torrwood Care Centre

Thank you for your review. We have noted your comments show that you are generally satisfied with their service your receive and you are likely to recommend this home to others. We are happy to take on board your comments regarding the activities could be reviewed and we will take this back to the team. We are always happy to receive comments which enable us to continually improve our service.

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Review from J F (Resident) published on 27 July 2017
Submitted via Postal Card • Report

Overall Experience

It feels like home.
I am involved in my daily life and staff ask me how I want things.
Care staff are very good.
Would like more fish.
I like the music and quizzes.
The manager will come and see me if I ask.
Lovely dog.

Reply from Beverley Davies, Home Manager at Torrwood Care Centre

It was delightful to see your comments regarding the home and that you feel our service at Torrwood make you feel like being at home. This is truly how we wish our residents to feel.

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Torrwood Care Centre

Care Provided by Torrwood Care Centre

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Funding & Fees Guide for Torrwood Care Centre

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