Torrwood Care Centre

Gilbert Scott Road, South Horrington Village, Wells BA5 3FB
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9.6 66 Reviews
  • Torrwood Care Centre, Wells
Torrwood is a purpose-built nursing care home for 82 people with residential, dementia and nursing care needs. With countryside surroundings and within close proximity to the pretty cathedral city of Wells, the home offer long term and respite care in safe, warm and welcoming surroundings.

All Torrwood residents enjoy en-suite bedrooms and the use of comfortably furnished social areas, while there is also a reminiscence room and a cinema room that offer numerous hours of enjoyment and mental health benefits.

Some of the activities available to residents include arts and crafts sessions, musical events and regular outings to a popular attractions. The friendly, experienced and qualified registered nurses are available around the clock to provide the support you or your loved one might need. Whether it's everyday assistance or something more urgent, the team is here to ensure peace of mind.

Overlooking the Somerset countryside, it’s a wonderfully calm and welcoming home, designed to provide personalised care in a warm, supportive and safe environment.

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Care Provided by Torrwood Care Centre

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 82 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • End of Life Care
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Beverley Davies (Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (82)
    • Single Rooms with ensuite Wet Room (82)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Torrwood Care Centre

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,327 – £1,407
    • Self-Funded Residential Dementia Care £1,418 – £1,815
    • Self-Funded Nursing Care £1,622 – £2,020
    • Self-Funded Nursing Dementia Care £1,725 – £2,120
  • (these prices are only a guideline, please contact Torrwood Care Centre to find out the exact price for your requirements)

Facilities

  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Torrwood Care Centre Reviews (66)

Total of 66, showing 61-66
9.6

Torrwood Care Centre has a Review Score of 9.6 (9.644) out of 10, based on 19 reviews in the last 2 years. Over all time Torrwood Care Centre has 66 reviews.

Overall Experience

  • 55
  • 10
  • 1
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Date Published

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Review from Margaret W (Resident) published on 27 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The food is excellent and I like the variety.

Reply from Beverley Davies, Home Manager at Torrwood Care Centre

Thank you for your review. We are pleased to note that you find the food to be excellent as we know how important this aspect of our service is. We will ensure that our catering team receive this positive feedback


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Review from Lesley I (Daughter of Resident) published on 4 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was a resident at Torrwood for almost five years. At first, she was suffering from dementia but later became physically frail and in need of nursing. Throughout her time at Torrwood her care was unfailingly kind and considerate of her best interest. The whole staff were friendly and welcoming
and even in her worst moments universally patient. I could not have wished for a better place for her. She died recently and throughout her last day the staff could not have been more helpful. I cannot speak too highly of everyone concerned. Thank you all.

Reply from Beverley Davies, Home Manager at Torrwood Care Centre

Thank you for taking the time to give such positive feedback. It was heartwarming to see that your experience of our staff team and the service at Torrwood has so reassured you that your Mother was given the best possible care and support during her last precious years. We will ensure the team are given this positive praise and they will be delighted that you feel so able to recommend this home.


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Review from B S (Resident) published on 19 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Nice place to live. I like cold meals rather than hot meals and this is catered for. Caring staff.

Reply from Beverley Davies, Home Manager at Torrwood Care Centre

Thank you for your positive comments. We realise how important it is to ensure that you enjoy the catering service on offer, so it was so pleasing to see that your choices have been fulfilled.


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Review from Iris M (Resident) published on 19 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Happy here, I like my room and have access to the garden from my room and dining room. Staff are kind and give me small portions of meals as I hate big platefuls as this puts me off eating. I like playing games and music.

Reply from Beverley Davies, Home Manager at Torrwood Care Centre

Thank for taking the time to give us your feedback. Personal choice is so important to us so we were delighted to see that the staff at Torrwood are able to offer you meal sizes that your like to make your mealtimes more enjoyable.


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Review from Irene Z (Wife of Resident) published on 29 July 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was placed in Torrwood Care Home for 2 weeks respite and I was very pleased with the care given, excellent room and cleanliness of the home.

Reply from Beverley Davies, Home Manager at Torrwood Care Centre

Thank you for your positive comments regarding your Husband's respite stay at Torrwood. We were delighted to see that your experience was such that you would recommend the care and support to others. We will ensure that the 'staff team are given your feedback.


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Review from Josephine A (Resident) published on 22 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Since moving to Torrwood Care Centre I have improved greatly I have found all staff to be helpful. This includes nursing staff as well.

Reply from Beverley Davies, Home Manager at Torrwood Care Centre

We were delighted to see that you feel that you improved since receiving the care and support of our staff team at Torrwood, this is always our aim. Thank you for taking the time to give the team such positive feedback.


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Current Review Score: 9.6 (9.644)

Overview of Review Score

The Review Score of 9.6 (9.644) out of 10 for Torrwood Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 19 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.644 for Torrwood Care Centre is calculated as follows: ( (165 Excellents x 5) + (40 Goods x 4) + (12 Satisfactorys x 3) + (5 Poors x 2) ) ÷ 222 Ratings = 4.644

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Torrwood Care Centre is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 82 registered maximum number of service users is 16.4, which has been reached with 18 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 2 Sep 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (8)

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