The Wells Nursing Home

Enfield Farm, Henton, Wells BA5 1PD
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9.4 44 Reviews
  • The Wells Nursing Home, Wells
The Wells Nursing Home welcomes up to 40 residents all in single rooms, with en-suite bathrooms. Each bedroom is well equipped with a nurse call system, television and personal washing facilities.

The home has been fully refurbished and some of the rooms drastically improved with beautiful en-suite facilities.

The home has two dining rooms. One spacious, very smart dining room facing the gardens with wonderful views of The Mendip Hills and a smaller room where residents can choose to eat in more privacy if they wish. The food is provided by experienced and well qualified cooks. The menus are varied and special needs are always met.

There is a comfortable sitting room where residents can relax. This leads into another sitting room with more views of the attractive gardens. The gardens are beautifully landscaped with several seating areas including a lovely patio area.

The Wells Nursing Home is part of Avon Care Homes Group.

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Care Provided by The Wells Nursing Home

  • Type of Service
    • Nursing Home
  • Privately Owned
  • For a maximum of 40 Service Users
  • Primary Care Categories
  • Older Person Care
  • Respite Care
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Independent Living Training
  • Own GP if required
  • Physiotherapy

Good to Know

  • Person in charge
  • Ann Morton (Manager)
  • Admission Criteria
    • Not suitable for wanderers
    • Ages 65+
  • Room Information
    • Single Rooms (40)
  • Care Home Design/Build
    • Purpose Built: No

Facilities

  • Gardens
  • Lift
  • Minibus or other transport
  • Own Furniture if required
  • Phone Point in own room
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

The Wells Nursing Home Reviews (44)

Total of 44, showing 1-20
9.4

The Wells Nursing Home has a Review Score of 9.4 (9.436) out of 10, based on 20 reviews in the last 2 years. Over all time The Wells Nursing Home has 44 reviews.

Overall Experience

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Review from R C (Daughter of Resident) published on 20 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are incredible. Kind and totally patient-focused. They treat everyone with dignity and respect. The families of residents are also well respected and included.

Reply from Ann Morton, Home Manager at The Wells Nursing Home

Thank you for your kind words! We're delighted to hear that our staff's dedication is making a difference for both residents and their families. Your feedback means a lot to us and we will pass this on to the staff.


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Review from Geraldine U (Sister of Resident) published on 7 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A small caring community. Staff are friendly and professional. There have been several occasions when the lift has broken, so they have brought my sister down to the ground floor. Always staff around to discuss any needs.

Reply from Ann Morton, Home Manager at The Wells Nursing Home

Thank you for your kind feedback. We're so glad to hear that you find our community caring and our staff both friendly and professional. We truly appreciate your understanding during the times when the lift was out of service. Ensuring the comfort and safety of all residents is our top priority and we're always here to assist in any way we can.


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Review from Mervyn S (Husband of Resident) published on 10 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 1.0 out of 5

My wife has been dumped in there against her and my will. She has to sit in a wheelchair and not move, she cannot straighten her legs and does not get any leg exercise or massage. She is not allowed to use her reclining chair or massage cushion. It is extremely painful for me to see her in this condition.
I am not allowed to see if she has eaten any dinner or push her out in the garden. She is handled by men who cannot speak English. Her central heating is not working, she should be kept warm.

Reply from Ann Morton, Home Manager at The Wells Nursing Home

Thank you for sharing your concerns. We understand how difficult and distressing this situation must be for you. Please be assured that your wife has been carefully assessed by a team of professionals who determined that this environment is the safest place to meet her needs. We want to reassure you that additional professionals, including physiotherapists and occupational therapists, have been actively involved in her care to ensure her comfort and well-being. The Wells Nursing Home is committed to providing compassionate and professional care to all our residents. Regarding the central heating, we can confirm that it is constantly on to maintain a warm and comfortable environment for everyone. We deeply empathise with your feelings about your wife's condition, and we are here to support both her and you during this challenging time. Please don't hesitate to reach out to us directly if you would like to discuss any specific concerns or suggestions further


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Review from Katrina H (Granddaughter of Resident) published on 9 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I couldn't be happier that we picked The Wells Nursing Home for my nan in her last few months of life. They have been kind, caring and attentive and everyone there feels like extended family. Honestly cannot thank everyone enough.

Reply from Ann Morton, Home Manager at The Wells Nursing Home

Thank you so much for your kind words. It means a lot to us to know that your nan felt cared for and supported during her time with us. Our team strives to create a warm, family-like environment, and we're honoured to have been there for her and your family.


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Review from Robert S (Husband of Resident) published on 3 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very satisfied.

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Review from Michael H (Son of Resident) published on 11 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been at The Wells nursing home for over two months and I can only say how happy my family is that we chose the Wells. Both clinical leads are amazing! My mum has received such an excellent standard of care. In fact, all the staff are excellent at The Wells. Respectful, polite, kind and caring.
I literally can't recommend the wells enough.

Reply from Ann Morton, Home Manager at The Wells Nursing Home

Thank you so much for your kind words! We're thrilled to hear that your mum is happy and well cared for at The Wells. It means a lot to our team to know we're making a positive difference.


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Review from Helene H (Daughter of Resident) published on 30 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have checked each part of the care plan with the nurse in charge and have found it very satisfactory. I have found this nursing home to be rather pleasant and friendly. My family and I have always been made welcome on our visits at whatever time we arrive. My mother has not always been an easy person
to care for especially when being cared for in her own home - playing carers up, but here she has settled down nicely with good team spirit from the carers, whom we have found exceptionally good and helping her to eat when not inclined. My mother seems to love the spirit of activity surrounding her especially as she does not want to leave her bed. We have also found the Grounds and Gardens peaceful here, a pleasant place for wheelchair users with easy access.

Reply from Ann Morton, Home Manager at The Wells Nursing Home

Thank you for your kind words! We're so glad to hear that your mother is comfortable and settling in well. Our team takes pride in creating a welcoming environment, and it's wonderful to know that you and your family feel at ease during your visits. I will pass such lovely feedback on to the staff.


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Review from Eileen S (Daughter-in-law of Resident) published on 20 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law has been a resident here for over 12 months after a fall on which she fractured her pelvis. Since day 1 the staff have been kind, friendly and professional. They have always kept me up to date with any changes in her condition and care.

Reply from Julia Rea, General Manager at The Wells Nursing Home

Thank you so much for your heartfelt review. We are truly grateful for your kind words regarding your experience with our staff and the care provided to your mother-in-law. It means a lot to us that you have acknowledged our team's kindness, professionalism, and dedication to keeping you informed every step of the way. Your feedback is invaluable to us, and we sincerely appreciate your trust in us.


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Review from P B (Son of Resident) published on 10 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The lovely staff and residents have been brilliant with my mum. They have made Mum feel like part of the family even though she only stays for a short respite. It has put my mind at rest that she is getting well looked after which allows me to have a much needed break.
The home offers plenty of activities
from gardening, painting, singing and day trips. The Wells Nursing Home is without a doubt the best in the area to look after your loved ones.

Reply from Ann Morton, Home Manager at The Wells Nursing Home

Thank you so much for your wonderful review! We are delighted to hear that your mum has felt welcomed and cared for during her stay with us. Making our residents feel like part of our family is one of our top priorities, whether they stay for a short respite or longer-term care.


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Review from S P (Wife of Resident) published on 13 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband was discharged from hospital after several days delay. The nursing home prepared a room and were very patient and reassuring, making good contact with the hospital regarding needs. On his arrival, he was made clean and comfortable and well-settled. The following day it became obvious that
he was developing a chest infection from the hospital. He was kept under observation and on the third day, the duty manager and I decided to call an ambulance. All staff very supportive and helpful as he was readmitted and has remained so since my husband's hospital-acquired pneumonia and death.

Reply from Ann Morton, Home Manager at The Wells Nursing Home

Thank you for taking the time to share your experience with us. We deeply appreciate your feedback and will pass this onto staff.


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Review from B T (Daughter of Resident) published on 28 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My 98-year-old mother suffered a chest infection and was unable to remain at her home. Nursing care was something we had never considered and as a family we were anxious but from our first contact with Wells Nursing Home, staff at all levels went out of their way to put our mind at rest that Mum would
be in good hands and well looked after. I was convinced Mum would not settle but due to the advice given to us as a family and the expertise of staff she has settled well and although very frail is content and calm. All staff are so welcoming when we visit but the most important thing is that Mum is well looked after, calm and content. It is so comforting to know she is so well looked after.

Reply from Ann Morton, Registered Manager at The Wells Nursing Home

Thank you for your kind words, I will ensure this is passed on to the staff.


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Review from D D (Resident) published on 15 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A wonderful caring experience under my health situation. Staff are kind and understanding while being attentive. My room is kept clean and have made it my own which helps me with the ambience providing a calming effect. The social areas are a joy to behold. The gardens give me much upliftment.

Reply from Ann Morton, Registered Home Manager at The Wells Nursing Home

Thank you for all your kind words I will pass this on to the staff and we really appreciate and value your feedback.


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Review from Christopher W (Power of Attorney of Resident) published on 1 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Having just gone through the traumatic loss of a very dear friend who was a resident at Henton. Both my wife and myself, wish to thank all staff for their kindness and professionalism. The senior nurse showed dedication of a quality rarely seen these days. We would have no hesitation in recommending
this nursing home.

Reply from Ann Morton, Home Manager at The Wells Nursing Home

Thank you for leaving such lovely feedback about your experiences. Our thoughts are with you and your wife at this hard time.


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Review from H P (Daughter of Resident) published on 1 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since August 2022 when my mum took up residence at the nursing home until the present time we have always found the care and facilities excellent. The manager and the care team are extremely professional and approachable. My mum enjoys the home cooked food. She finds it tasty and adequate. I would recommend
Well Nursing Home to anyone needing a nursing home.

Reply from Ann Morton, Registered Home Manager at The Wells Nursing Home

Thank you so much for your kind words and comments about the home. I will pass these on to the staff.


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Review from S C (Daughter of Resident) published on 23 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was admitted into The Wells Care Home in September following a lengthy stay in Hospital as we were unable to care for her at home. Mum initially hated being placed in the home and became somewhat vocal and challenging but gradually with the care and compassion of the manager and staff she has
started to adjust to her new surroundings.
Each time we visit the staff we encounter are friendly and helpful and they always let us know how Mum is doing. My mum tells us that the staff always wave and speak to her as they pass her room door which she enjoys.

Reply from Britney Chinnock, Manager at The Wells Nursing Home

Thank you for your kind words I will pass them on to the staff.


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Review from T M (Husband of Resident) published on 18 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are extremely friendly, helpful and pleasant. The room perhaps needs redecorating and updating. Carpets and chairs need cleaning. Televisions need updating.

Reply from Ann Morton, Home Manager at The Wells Nursing Home

Thank you for taking the time to share your feedback. We're delighted to hear that you found our staff to be friendly, helpful and pleasant. Providing exceptional service is our top priority.


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Review from David O (Resident) published on 22 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

On the whole, my stay here which began in July 2022 has not been without incident. At first I was I was unable to cope with the very poor standard of care, this has improved, and with the right individuals is now an acceptable standard. The food has always been a good standard coming from a foodie that's
a great comment. The home is kept averagely clean. They have a high dependency on agency staff, they are much less able and paid more, not a recipe for harmony. The bathing facilities are very poor, I await my first bath and proper shower. The first floor is accessed by two staircases and a lift. The lift has been broken for 8 weeks. All 1st-floor residents are trapped with no sign of it being sorted.

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Review from J J (Resident) assisted by family/friend published on 13 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We have been pleased with the overall care. Although at times some care needs have been overlooked due to instructions not being received by nursing staff or just not completed.

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Review from J P (Daughter of Resident) published on 7 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I would like to congratulate the manager and all the staff who were, at all times, very kind, caring and professional with my mother who is 102 years old. Mum stayed for three weeks respite. We paid extra for a newly refurbished, upper ensuite room which, although lovely, bright and clean, I don't think
attention had been given to the appropriate easy chair, which was not suitable for the nursing home, or bedside light. Lovely ensuite.

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Review from C M (Daughter of Resident) published on 24 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was transferred from hospital directly to The Wells Nursing Home. Approximately a couple of weeks later, the difference in her due to the care and nursing she received at the home was amazing.
The care and nursing staff here have done their utmost to make my mum comfortable and have catered
for her needs entirely. She is very relaxed and comfortable with all the staff that attend to her and I have no concerns or worries for her safety when being cared for by this team.
The administration and management staff I have to say also go the extra mile with the residents. They are always willing to chat and, as a relative, it is very reassuring to have their assistance when needed and for someone to spend the time to talking with when visiting the home.

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Current Review Score: 9.4 (9.436)

Overview of Review Score

The Review Score of 9.4 (9.436) out of 10 for The Wells Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 20 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.436 for The Wells Nursing Home is calculated as follows: ( (156 Excellents x 5) + (44 Goods x 4) + (11 Satisfactorys x 3) + (2 Poors x 2) + (14 Very Poors x 1) ) ÷ 227 Ratings = 4.436

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for The Wells Nursing Home is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 18 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 11 May 2023

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (1)

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Ann Morton

Job Title: Home Manager

Ann is passionate about providing long-lasting happy memories for the people who choose to live in The Wells Nursing Home.


She leads a beautiful team and aims to make a positive difference in the well-being, health and happiness of residents.


Frequently Asked Questions about The Wells Nursing Home

What types of Care is The Wells Nursing Home registered for?

Older Person Care & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does The Wells Nursing Home provide?

Day Care, Convalescent Care, Physiotherapy, Independent Living Training & Own GP if required are other types of care provided.

How many Rooms does The Wells Nursing Home have?

There are 40 Single Rooms.

What are the Facilities & Services at The Wells Nursing Home?

Own Furniture if required, Smoking not permitted, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is The Wells Nursing Home to the centre of Wells?

3.3 mile(s) as the crow flies, distance by road may be significantly further.