Review from Lina K (Daughter of Resident) published on 1 February 2023
Submitted via Postal Card • Report

Overall Experience

The team have been very attentive to my mother, making her feel welcome at the nursing home, despite the fact that she did not want to be there. Through their support and care, she has settled into the home. Whenever I call or visit they all make me feel very welcome and give me confidence that they

are looking after my mother well.

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Review from David C (Son of Resident) published on 17 August 2022
Submitted via Postal Card • Report

Overall Experience

Mum has informed me on several occasions how she likes it at the nursing home, with the staff being nice and friendly. She likes the room she is in and the gardens where she usually has a daily walk. She has never once complained to me about the place and despite wishing to come home she seems very

happy here.

Reply from Ann Morton, Manager at The Wells Nursing Home

Thank you for your kind words, it was a pleasure to have your mum here. She always brightened up our day. I will pass on your kind words to the staff.

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Review from Cynthia O (Wife of Resident) published on 26 May 2022
Submitted via Postal Card • Report

Overall Experience

My husband enjoyed his stay and was well looked after with the nursing care. The view of the garden from his bedroom was very pleasant with a very comfortable bed.

Reply from Suzanne Gatrell, Regional Manager at The Wells Nursing Home

Thank you for your lovely review which will be shared with the team at the Wells Nursing Home. The home is located in a very quiet and peaceful setting with many rooms overlooking the garden. We are so pleased to read that you both enjoyed the view. Kind regards, Suzanne Gatrell, Regional Manager, Quality, Compliance and Lifestyle.

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Review from Eileen J (Sister of Resident) published on 19 April 2022
Submitted via Postal Card • Report

Overall Experience

My sister was only in the nursing home for a period of six months. She was comfortable there and happy with the care she received. As the weeks went on she became very ill indeed and the staff did all they could to take care of her right to the end.

Reply from Luis Gill, Operations Manager at The Wells Nursing Home

Dear Eileen, thank you for your lovely comments which I will pass to the team. It was a pleasure to be involved in the care of your sister. She is missed by residents and staff from The Wells. Kind regards, Luis Gil, Operations Manager ACH Home Manager The Wells Nursing Home.

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Review from Edna B (Respite Resident) assisted by family/friend published on 23 March 2022
Submitted via Postal Card • Report

Overall Experience

The thought of having to temporarily go into a care home was very daunting, however, I was made to feel very welcome and the care and support was excellent. I would not hesitate to come back if needed. A big thank you to everyone.

Reply from Luis Gil, Manager at The Wells Nursing Home

Thank you. It is always a pleasure welcoming new people to our home. It was a delight to have met you and we look forward to welcoming you again.

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Review from Janice S (Daughter of Resident) published on 20 October 2021
Submitted via Website • Report

Overall Experience

My father was admitted to Wells Nursing Home after needing respite. My father didn’t adapt very well at first and became very stubborn and difficult. It was a hard decision to put him in a nursing home but having a full time Carer at home communication broke down and Dad's dementia got the better of

him. All the staff at Wells Nursing Home did a fantastic job encouraging him to eat as well as cooking for him whatever he wanted. My dad deteriorated mainly because we lost our dear mum in May 2020 and dad found it difficult without her after 64 years married. My father passed away at the nursing home on the 23/9/21 the nurses, managers and all the staff treated my dad's final hours with dignity and compassion. I would like to thank you all at the Wells Nursing Home for everything you did for dad and the difficult days he gave you was just another working day at the nursing home! Thank you.

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Review from P H (Resident) published on 18 October 2021
Submitted via Postal Card • Report

Overall Experience

Have been in bed after a fall so have not had use of activities. Staff have been caring and polite. Food served has been of good quality and nutritious.

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Review from S J (Nephew of Resident) published on 15 September 2021
Submitted via Website • Report

Overall Experience

My Aunt was admitted in January 2018 as I recall. She was very unwell physically and needed all nursing care. The Home nursed her back to better health over time. I should say that her personality was pretty spiky and challenging to the staff. However, although she was unwilling to take part in activities

the staff persevered initially. There followed a period of apparent staffing instability which saw many established nurses leave and new agency staff arrived whose grasp of English seemed poor. Unfortunately, my aunt reacted poorly resulting in them seeming to avoid my aunt. My aunt consistently complained about the food. Her attitude was exacerbated by cognitive impairment. She lost a lot of weight and often was unkempt and unwashed. Latterly, the management seems to have stabilised, their communications improved and most of the registered staff achieved better relations with her. When the end finally came, they managed things professionally with good communications.

Reply from Luis Gil, Home Manager at The Wells Nursing Home

Thank you for taking the time to feedback and for your support during the pandemic and the transition period. Your aunt had a strong character and unique sense of humour, but I believe she had good times here too. We all miss her!

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Review from Nick C (Son of Resident) published on 17 March 2021
Submitted via Website • Report

Overall Experience

After being bed-bound and looked after at home by my father for three years, it was decided that my mum should go into a care home to allow my father some respite.
The Wells Nursing Home was recommended to us.
We were obviously a little nervous about putting Mum in the care of strangers, even for

a short time, but we hand nothing to worry about as the care and attention Mum was given was second to none. The manager and staff kept us informed at all times and were very helpful and flexible during what was a very difficult time for us.

Thank you to the manager and staff.

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Review from M B (Daughter of Resident) published on 30 November 2020
Submitted via Website • Report

Overall Experience

Thank you to all the staff who are doing a great job especially during the Coronavirus pandemic. Covid restrictions have curtailed a lot of the usual activities enjoyed by the residents but staff have stepped up to fill the gap by providing entertainment and keeping the conversation flowing. When I

have been able to visit my mother I have found that everything has been set up to make this as safe as possible for all concerned. Communication with relatives has greatly improved since the appointment of the new manager.

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Review from Lesley B (Wife of Resident) published on 12 November 2020
Submitted via Postal Card • Report

Overall Experience

My husband was only in Wells Henton Nursing Home a few weeks, but while there he got such marvellous, gentle care. He was 99 1/2 and very frail and they took all that into his care. He didn't eat or drink but right to the end they would try a teaspoon at a time, never giving up.
Really fantastic place.

So glad his last days were there in their care.

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Review from P S (Son of Resident) published on 18 August 2020
Submitted via Postal Card • Report

Overall Experience

Since new management has taken over, I couldn't be more pleased with the outstanding efforts that have been made to enhance my father's quality of life. One particular person has been a breath of fresh air, he has enabled my dad to get out of bed and in a chair for the first time in nearly a years,

and is now able to socialise with residents. Communication has been excellent with regular progress updates. Care staff helpful and friendly and have put us all at ease when visiting.

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Review from Lynette G (Daughter of Resident) published on 6 July 2020
Submitted via Website • Report

Overall Experience

Not sure where to start: This home has changed over the last 12 months. The staffing levels are low. Lots of agency. They work very hard but so stretched and long hours this is not done to a high standard at times. English language is very poor. Communication is shocking.
Locked down since 16/3/20,

not one phone call from the home with an update on my father! Thank goodness he has a landline. I believe the home had set up garden visits, this was bought to my attention. Very upsetting as the weather has been fab!
The food is cold, sauces added like mint, gravy, apple, horseradish etc. On many occasions, dad has asked if it could come out separate.
The food menu is given weekly, you don't get what it says, random food with no choice at times. Of late, the last hot drink is at teatime 5 pm till 8 am the next morning. Items like cream shaver and deodorant borrowed from fathers personal cabinet. My father chose this home after a few respite visits in 2017. He wants to move.

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Review from R C (Son of Resident) published on 3 July 2020
Submitted via Postal Card • Report

Overall Experience

Mum has been in the home for about three years and at present is preparing for end of life. The dedication and care is very good. A special thanks to all the staff who have kept me informed all the way through this difficult time.

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Review from C F (Daughter of Resident) published on 20 May 2020
Submitted via Postal Card • Report

Overall Experience

My mother came into the home in March 2019. Within 5 days she had a major seizure. The staff reacted with professionalism immediately and thereafter, with kindness and patience in dealing with her ever-increasing dementia and declining health. She looks always well presented and often told us how much

she liked those who looked after and entertained her.

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Review from A R (Daughter of Resident) published on 23 January 2020
Submitted via Postal Card • Report

Overall Experience

Homely, caring environment. Staff always helpful, from Health Care Assistants to managers. Management/admin improved at the home in past six months. Head office less so.

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Review from J A (Daughter of Resident) published on 22 January 2020
Submitted via Postal Card • Report

Overall Experience

My mum has been in this care home since November 2019. I have found all the staff and manager to be excellent in the care and respect for mum. My mum recently celebrated her 100th birthday. All the staff were lovely and they made her a fantastic cake and put on a wonderful spread for her special day,

they couldn't have been kinder. I am so pleased I made the right decision in choosing The Wells Nursing Home for my mum.

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Review from Wendy C (Resident) assisted by family/friend published on 3 January 2020
Submitted via Postal Card • Report

Overall Experience

Very happy with the whole service provided.

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Review from J M (Wife of Resident) published on 12 December 2019
Submitted via Postal Card • Report

Overall Experience

I have always found Wells Nursing Home to be a very friendly and helpful place. My husband feels secure and safe here. I appreciate all that is done for him especially the extra touches - (treats of beer, burgers etc) when he was very underweight.

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Review from N U (Niece of Resident) published on 11 December 2019
Submitted via Postal Card • Report

Overall Experience

My Aunt was a resident here for a year. My sister and I were her main visitors and point of contact for the staff during her time there. She was treated with great care, compassion and dignity. She could be very difficult at times but all the staff were very patient and understanding of her needs. My

Aunt loved it there and called it her home until her death in hospital in October 2019. I believe the staff are excellent and need to be applauded for the difficult work they do with often, no recognition at all.

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The Wells Nursing Home

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