Wessex House

Behind Berry, Somerton TA11 7PB
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9.8 64 Reviews
  • Wessex House, Somerton
Wessex House offers quality furnishings and modern care facilities, ideal for providing support to those who require nursing care.

Staff are well-qualified and receive ongoing training, at the same time as pursuing person-centred objectives and ensuring choice and variety for residents. A varied programme of activities is offered and IT facilities are available, including Skype and Wi-Fi to keep in touch with loved-ones.

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Care Provided by Wessex House

  • Primary Care Categories
  • Dementia
  • Learning Disability
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 56 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • AIDS/HIV
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Asperger Syndrome
  • Autism/ASD
  • Bariatric Care/Obesity
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Profound & Multiple Learning Disabilities
  • Schizophrenia
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Lorna Cross (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (54)
    • Couples/Companion Rooms (1)
    • Single Rooms with ensuite Wet Room (54)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2006

Funding & Fees Guide for Wessex House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,590 – £2,220
    • Self-Funded Residential Dementia Care £1,590 – £2,220
    • Self-Funded Nursing Care £1,590 – £2,220
    • Self-Funded Nursing Dementia Care £1,590 – £2,220
    • RESPITE Self-Funded Residential Care £1,590 – £2,220
    • RESPITE Self-Funded Residential Dementia Care £1,590 – £2,220
    • RESPITE Self-Funded Nursing Care £1,590 – £2,220
    • RESPITE Self-Funded Nursing Dementia Care £1,590 – £2,220

  • Wessex House fees generally range from £1,590 – £2,220 per week, adjusted to individual care requirements.
  • (these prices are only a guideline, please contact Wessex House to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Wessex House Reviews (64)

Total of 64, showing 21-40
9.8

Wessex House has a Review Score of 9.8 (9.777) out of 10, based on 24 reviews in the last 2 years. Over all time Wessex House has 64 reviews.

Overall Experience

  • 46
  • 14
  • 2
  • 0
  • 2

Date Published

64
8
14
24
40

Review from J M (Granddaughter of Resident) published on 23 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My nan has been a resident at Wessex House for more than 3 years. Whenever I visited everyone was always friendly and professional. Nan was always clean and warm and meal times were nans pleasure, especially breakfast. She loved the porridge. I am very thankful my nan was looked after and shown respect
and kindness. Thank you everyone at Wessex House.

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Review from E T (Daughter of Resident) published on 20 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mom spent just under four years at Wessex House. She recently passed away aged 93. Mom's time in Wessex House was first class, always kept clean and comfortable. The staff who looked after Mom on the first floor were caring, respectful and professional. My thanks to all the team both office and operational.

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Review from Susan B (Wife of Resident) published on 4 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband stayed at Wessex House recently for respite care. Every member of staff was polite, considerate, kind and professional. He was treated with humour and respect and the care he received helped him recover and gave me peace of mind.

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Review from H L (Daughter of Resident) published on 4 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I visited this morning, was greeted cheerfully by the manager who let me in. Myself and Mum (resident) experienced a happy, cheery music event which had been organised by the activities team, it was obvious that many other residents thoroughly enjoyed it also. So lovely to see.

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Review from Kim A (Friend of Resident) published on 13 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Every member of staff has been welcoming and, even when busy, made time to explain and reassure me of the steps to be taken in my friend's care. Best of all, they have given this new resident the confidence to take the decision that residential care can be a true home where he is happy. Wessex House
Care Home is warm and caring from top to toe.

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Review from Sheila J (Wife of Resident) published on 13 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband, aged 94, was moved to Wessed House in October 2022 due to his previous care home closing down. He was happy at Wessex House from day one and immediately engaged in a singing group. Visiting him was very easy for me as I could go every day at any time, and he had the blessing of a quiet,
private room with a lovely view over Somerton. The staff were amazing! Always kind, quiet and respectful. My husband was in poor health when admitted, and he was given excellent care from the home and the nearby GP surgery. They told me he was "in decline" and had only weeks to live; he chose not to go to the hospital, and Wessex House gave him fantastic "end-of-life care
". He passed away on 15th January in a peaceful, safe, loving environment. I can't thank the staff enough - they are angels.

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Review from Janice R (Daughter of Resident) published on 6 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Wessex House is the local home to my parents so was the natural choice in many ways but that didn't make a move into care any easier. Having been in the hospital for six weeks we knew that he couldn't return to his own home and our family was under a lot of stress. I spoke to Wessex House on a Thursday
evening and was immediately impressed by their can-do attitude and the following Monday (one week before Christmas) my father was wheeled into his room which we had already personalised with family photos and key possessions. I have visited my father many times since then and, on every occasion, have been impressed with all the staff (from managers through to agency care assistants) who have not only been welcoming but also demonstrated an interest in my father and his care. Although he chooses to remain in his room most of the time, it never feels like he is forgotten. My mother, who also has dementia, has been welcomed to visit every day and is able to join my father for meals.

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Review from lesley m (Daughter of Resident) published on 12 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been in Wessex House for a couple of months now, I cannot stress how well she has been looked after, everyone goes above and beyond to help in any way they can. My mum is at end of life care, and I cannot thank everyone enough for their care and kindness!

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Review from M W (Husband of Resident) published on 15 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Both my husband and mother are residents at Wessex House. The staff do a wonderful job sometimes under difficult circumstances. My husband and my mother are always very clean and presentable when we visit. The manager is excellent, and if you have a grievance, she will do her very best to sort it out.

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Review from J W (Daughter of Resident) published on 5 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Absolutely shockingly bad home and manager. My Mother passed away alone and I as her daughter was not informed. On the day I visited, as I live a long way away, my Mother was lying in her own faeces with her pressure sore exposed in it for God knows how long. Her call bell was not even working. She
has no TV or anything. Some staff are unable to converse in English. The manager threw me out and was so unbearably rude as were most of the senior staff. I could not say a proper goodbye to my Mother. And this was the last time I saw my Mother alive. I have complained to the CQC. If you love your family, do not put them in here. My brother who was in charge of her care did against my wishes.

Reply from Somerset Care, Somerset Care at Wessex House

Thank you for taking the time to share your feedback. Whilst we do not recognise the events you describe, we take all feedback seriously and invite you to follow our official feedback process should you wish to discuss any concerns with us. Full details of our feedback process can be found on the Somerset Care website.


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Review from A W (Friend of Resident) published on 25 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is a very nice home, with lovely staff and a manager who really cares. Rooms are nicely decorated. Cannot comment on the entertainment to any great extent as the resident concerned does not freely mix. Meals are varied with a choice.

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Review from T E (Daughter of Resident) published on 29 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Thanks for looking after my dad with such care and dignity. We feel really happy that he is treated as an individual and that staff take time to look after him well. He is always clean, any issues are well managed and he is as comfortable as he can be, given his level of overall health. The home is
well presented, clean and maintained to a good standard. The team on the Shelley floor are really friendly and all know my dad and his particular likes and wants well! Thanks for all you are doing, it's appreciated.

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Review from Adrian H (Son of Resident) published on 25 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to thank all the staff for being so caring for Mum in her final year. The care was excellent along with the facilities. The room she had was perfect, very clean and well maintained. Another plus was the staff member who entertained Mum. I cannot have enough praise for the whole establishment.
The only aspect was the cost of £6000 per month.

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Review from Alastair G (Husband of Resident) published on 12 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has been very well cared for during this time. The atmosphere is friendly but very competent. The accommodation is cheerful, clean and bright. My wife is unable to communicate, so I am not sure about food quality, but I am sure she is well fed.

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Review from Sadie P (Granddaughter of Resident) published on 29 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to thank everyone at Wessex House, on behalf of our family.
You are all very friendly and welcoming and we thank you for caring for my grandmother in the last few days of her life.
Thank you.

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Review from R C (Niece of Resident) published on 23 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Uncle has been at Wessex House for just over 5 months now and seems to have settled in well. I haven’t been able to visit as I live in Lancashire but the staff have organised weekly video calls. I receive regular communication and updates. All the staff I have dealt with seem helpful and friendly.

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Review from Yvonne M (Niece of Resident) published on 27 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My uncle has been in Wessex House for well over a year now and thanks to all staff concerned, he's settled in very well and is happy. He feels safe and despite not being able to participate in any activities, he tells me he is very contented. Management and staff always keep me well informed despite
last year being a very difficult one for them and all of us. Would certainly recommend.

Reply from Somerset Care at Wessex House

Dear Yvonne, thank you for taking the time to leave such lovely feedback for Wessex House. We are glad to hear that your uncle feels happy and safe in our care. He will always be welcome to join in with any activities that he wishes to, although of course we also fully respect his right to prefer spending time in his own company. We are here to support your uncle to live the life he chooses.


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Review from J M (Son of Resident) published on 7 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My father has been at Wessex House since the beginning of the Covid pandemic - a very difficult and unrepresentative time for Wessex House. During this time, Wessex House has tried hard to provide visiting access, within government guidance, by appointment. I look forward to the day when I can just
pop in. Staff are always very helpful, attentive and supportive within the context of being extremely busy. They seem to know my father well. The building is always clean, tidy and doesn't smell! My father is always dressed, clean and tidy when I see him. He says he is bored and spends much of his time in his room and perhaps could benefit from more stimulation but his capability is limited and his memory is badly impaired so he might not remember. I acknowledge the difficulty in arranging activities during the pandemic. I have seen bingo sessions and an entertainer on my visits. I haven't had a programme of activities for January or February, usually sent to me by email. As visits have to be booked, I am not aware of food but he always has drinks available and staff have asked him what he would like for lunch. I have no knowledge of other care homes to compare but I have been pleased with the care my father has received during what has been a challenging time for care homes.

Reply from Somerset Care at Wessex House

Dear JM, thank you for taking the time to leave a review for Wessex House - it is lovely to hear that you are pleased with the care your father is receiving. Thank you also for giving us the opportunity to resolve the issue with your missing activities programmes and for confirming that you have now received these. We would like to warmly invite you to join in on an activity with your father on your next visit so that you can see how much enjoyment he gets from interacting with the other residents and our team - please do let us know when will be convenient for you. Thank you again for your feedback, and we look forward to seeing you soon.


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Review from Michael W (Friend of Resident) published on 13 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

We visited a resident just after Christmas. We were welcomed at reception and dealt with the necessary Covid protection procedures. We were then invited to see our friend in his bedroom. His room was clean and tidy and he told us he was happy with his care. We wanted to enquire whether a particular
type of chocolate could be left (because of his nutritional problems), and whilst there appeared to be very few nursing staff around, we were eventually able to ascertain the answer. As we live a long way away from Wessex House, we are only able to visit every few months, but we were pleased to see him looking well and satisfied.

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Review from Adrian S (Son of Resident) published on 13 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are delighted with Wessex House. My mother has a happy and fulfilling life and it is obvious that, even in these restricted times of Covid, she is cared for at the very highest standard.

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Current Review Score: 9.8 (9.777)

Overview of Review Score

The Review Score of 9.8 (9.777) out of 10 for Wessex House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 24 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 24 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.777 for Wessex House is calculated as follows: ( (223 Excellents x 5) + (50 Goods x 4) + (4 Satisfactorys x 3) + (1 Very Poors x 1) ) ÷ 278 Ratings = 4.777

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Wessex House is based on 24 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 56 registered maximum number of service users is 11.2, which has been reached with 24 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 1 Jun 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (2)

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Meet the Team (1)

Lorna

Lorna Cross

Job Title: Registered Manager

Welcome to Wessex House. I would be delighted to welcome you to visit us, to enable you to see this is a lovely home with dedicated, well-trained staff who are committed to providing the very best care possible. Wessex House relocated to purpose-built premises in 2014, enabling residents to benefit from lovely modern facilities.