Wessex House

Behind Berry, Somerton TA11 7PB
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9.8 64 Reviews
  • Wessex House, Somerton
Wessex House offers quality furnishings and modern care facilities, ideal for providing support to those who require nursing care.

Staff are well-qualified and receive ongoing training, at the same time as pursuing person-centred objectives and ensuring choice and variety for residents. A varied programme of activities is offered and IT facilities are available, including Skype and Wi-Fi to keep in touch with loved-ones.

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Care Provided by Wessex House

  • Primary Care Categories
  • Dementia
  • Learning Disability
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 56 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • AIDS/HIV
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Asperger Syndrome
  • Autism/ASD
  • Bariatric Care/Obesity
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Profound & Multiple Learning Disabilities
  • Schizophrenia
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Lorna Cross (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (54)
    • Couples/Companion Rooms (1)
    • Single Rooms with ensuite Wet Room (54)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2006

Funding & Fees Guide for Wessex House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,590 – £2,220
    • Self-Funded Residential Dementia Care £1,590 – £2,220
    • Self-Funded Nursing Care £1,590 – £2,220
    • Self-Funded Nursing Dementia Care £1,590 – £2,220
    • RESPITE Self-Funded Residential Care £1,590 – £2,220
    • RESPITE Self-Funded Residential Dementia Care £1,590 – £2,220
    • RESPITE Self-Funded Nursing Care £1,590 – £2,220
    • RESPITE Self-Funded Nursing Dementia Care £1,590 – £2,220

  • Wessex House fees generally range from £1,590 – £2,220 per week, adjusted to individual care requirements.
  • (these prices are only a guideline, please contact Wessex House to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Wessex House Reviews (64)

Total of 64, showing 41-60
9.8

Wessex House has a Review Score of 9.8 (9.777) out of 10, based on 24 reviews in the last 2 years. Over all time Wessex House has 64 reviews.

Overall Experience

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  • 14
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  • 2

Date Published

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Review from Sue C (Friend of Resident) published on 5 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been friends with two of our older Long Sutton ladies who moved to Wessex House during the Covid Pandemic joining another former village resident who had lived at Wessex House for several years. I was delighted to be able to connect with the Wessex House Activities Organiser in enabling some
online get-togethers via video calls, with the ladies. Over the months we kept them in touch, via email, with village activities as well as our regular online church services. I was pleased to hear that the experience enabled them to then connect with services led by one of the ladies nephews who is himself an ordained minister.
Having recently visited one of the ladies who was having palliative care, I was impressed with the comfort and care provided by the Wessex House staff.
I was happy to hear that the ladies had agreed between themselves that, having moved from their homes in Long Sutton, Wessex House was now their home for this remaining phase of their lives. Thank you for providing such a wonderful home for their final days.

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Review from Sandra S (Cousin of Resident) published on 13 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

On going to Wessex House last week to visit my cousin, I was pleasantly surprised to find most of the residents were about to listen to 60/70 music and was asked if I would like to join them. I sat with my cousin and watched the reaction of some residents; they were really enjoying themselves, even
a few dancing, and most singing the words of songs they remembered from years ago. The carers were joining in and interacting with residents, which was nice to see.
Well done, and thank you all.

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Review from Derek W (Son of Resident) published on 7 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are helpful, caring and will always go the extra mile to help out. My dad is always clean and tidy. The overall view is that the home is run well, is always clean and tidy. I can't really think of any negatives from my point of view.

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Review from Rachel G (Daughter of Resident) published on 7 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been with Wessex House for about 18 months and we could not be happier (and prior my Dad). The staff consistently make efforts to make a warm, inclusive and welcoming environment. Feedback matters and they are more than willing to make my mum comfortable. There are open lines of communication
between us all, including my mum. The way that Wessex House is responsive and caring helps greatly. I am far away from my mum but still have a great relationship with her due solely to the additional effort of the staff. The Covid situation tested us all and the Wessex House team has shined. Every time I call there are activities from cake making, bingo, card making, outdoors when possible and even live music. Thank you to the team - especially the activities crew!

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Review from Kim P (Daughter of Resident) published on 7 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As a family, we feel very lucky to have Mum looked after at Wessex House. All the staff are excellent, they take care of Mum as her family would look after her; with compassion and affection, providing much-needed contact and interaction at all times within the home.

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Review from Carey-Anne P (Granddaughter of Resident) published on 3 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Today was my Nan's 100th birthday and like we have always found staff went over and beyond to ensure the best day was had by all. The fantastic team had arranged for a town crier to announce Nan's birthday to the world and the look on her face was of pure joy. Cake, flowers, balloons and banners had
already been organized earlier in the day. A big thank you to another member of staff who came with her children who had made paintings for Nan, again big smiles. The care and love that the team give to Nan is second to none, thank you for making her very special day amazing and thank you for caring the way you do, we know she is in safe hands.

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Review from Myrna H (Wife of Resident) published on 19 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall my husband has received excellent care. The care staff have treated him with respect and have done all they can to keep him safe and happy throughout the last five months. Any concerns I have raised have hopefully been sorted out.

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Review from Deborah T (Daughter of Resident) published on 8 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After a spell in hospital following two falls, it was decided that the best option for our father was to go into full time care. We are a Yeovil family but the care homes in Yeovil were full at the time of his discharge from hospital. We were so fortunate that Wessex House had availability. I was also
fortunate to be advised every step of the way by the business liaison coordinator who I cannot thank enough. Our father remained in Wessex House for just over two weeks and received excellent care and has now been transferred.

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Review from W S (Wife of Resident) published on 31 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband was transferred to Wessex House from a 'home' in Langport as he needed full nursing care. The family and myself were apprehensive at first but were soon made to feel welcome and realised he was getting good care and settling well. He has now been in Wessex House for 22 months and we feel
he is well looked after.

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Review from Robert L (Son of Resident) published on 23 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My father has recently become a resident at Wessex House. We are so pleased by the quality of his new environment. He seems to have found his transition to a nursing home quite difficult, but he seems to have been treated with respect and compassion by the staff. So, so far so good, keep it up.

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Review from Helen M (Daughter of Resident) published on 23 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Only recently moved into this home my Mum has settled in and is beginning to regain some of her environment after suffering a stroke. She is happy and enjoys the food although she would prefer to be able to get around on her own as she is unable to walk now. She gets on well with the staff and joins
in activities when she is able.

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Review from Pauline H (Resident) published on 18 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 1.0 out of 5

Food served on cold plates, therefore it was never hot. My bed was not made, or the room cleaned, sheets were changed once in the 2 weeks I was staying. I was not showered, once a girl tried to shower me in the toilet area, next to my room, with only a shower curtain and no tray, the water went all
over, under the door into the bedroom. I am unable to walk and use a wheelchair. I feel lonely and isolated!

Reply from Kim Draper, Marketing & PR Officer at Wessex House

I am very sorry to hear this. Your comments have been passed on to the Manager of Wessex House, who is currently investigating. If you would like to discuss the details of your concerns further, please contact Wessex House directly on 01458 273594. I would like to take this opportunity to thank you for taking the time to leave this review and your feedback.


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Review from B M (Granddaughter of Resident) published on 13 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Since April 18 our family has been in contact with management, operational management and CQC, due to our ongoing concern in regards to family residing in Wessex House. The local safeguarding team has also been notified through CQC. We have had ongoing concerns due to hygiene, safety, safeguarding,
diets and general basic care - all have been raised as required. Although there have been some improvements - they do not remain consistent. Staff are not consistent on the levels which leads to inconsistent care to residents. Care plans and documentation are not up to date and general communication is poor.

Reply from Kim Draper, Marketing & PR Officer at Wessex House

Thank you for taking the time to submit your feedback.
We are sorry that you feel that our service is not what you expect. We are working hard to make the improvements discussed previously and have been transparent with reporting your concerns to CQC. As always we are happy to meet with you to discuss any ongoing issues.


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Review from Trevor T (Resident) assisted by family/friend published on 5 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Shame you do not have the same staff week in, week out on the Shelly floor. Some carers are very good, others a lot to be desired.

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Review from Jocelyn H (Wife of Resident) published on 21 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my husband was accepted into Wessex House November 29th 2018 he has been treated with utmost care (having lost use of his legs can only be moved by hoist) dignity and privacy. The staff are always friendly, I am there most days to assist with meals and encouragement to take his medication.

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Review from Beryl T (Wife of Resident) published on 18 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Lovely home, good care, wonderful staff, very good food. A happy resident.

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Review from Elizabeth R (Resident) published on 8 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My short respite stay at Wessex House has quenched the sense of fear and dread that I had previously endured that, at some time in the not too distant future (I am 90 years of age) I might need to go into a care home permanently. All the staff from "top" to "bottom" are caring, efficient, friendly and
cheerful. They work as one team.
I would like to call them all Angels in disguise. They work so hard and are always willing to go that extra step. I'm sure we'll meet again and there will be a big smile on my face.

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Review from Pauline F (Resident) assisted by family/friend published on 3 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This was my second spell of short respite care. Once again it was the staff that made the experience so relaxed and comfortable.
Nothing was too much trouble and they were patient, helpful and professional not only with me but with other residents, irrespective of their demands.

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Review from Sadie C (Wife of Resident) published on 26 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The resident is so much happier and more alert since he has been in the home he is talking more.


His clothes are now folded neatly and put away instead of just pushed in a draw. He also looks clean and dry.


I have only seen lunches and what I have seen they look and smell very good.


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Review from J E (Son of Resident) published on 16 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

An excellent nursing home. They cared for my father magnificently. I could not have asked for better care. When he passed away they were simply wonderful. I was always made to feel very welcome on my visits.

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Current Review Score: 9.8 (9.777)

Overview of Review Score

The Review Score of 9.8 (9.777) out of 10 for Wessex House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 24 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 24 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.777 for Wessex House is calculated as follows: ( (223 Excellents x 5) + (50 Goods x 4) + (4 Satisfactorys x 3) + (1 Very Poors x 1) ) ÷ 278 Ratings = 4.777

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Wessex House is based on 24 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 56 registered maximum number of service users is 11.2, which has been reached with 24 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 1 Jun 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (2)

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Meet the Team (1)

Lorna

Lorna Cross

Job Title: Registered Manager

Welcome to Wessex House. I would be delighted to welcome you to visit us, to enable you to see this is a lovely home with dedicated, well-trained staff who are committed to providing the very best care possible. Wessex House relocated to purpose-built premises in 2014, enabling residents to benefit from lovely modern facilities.