Barchester West Abbey Care Home

Stourton Way, Yeovil BA21 3UA
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9.8 99 Reviews
West Abbey has lots to offer - many local amenities. They provide first-class 24-hour nursing and residential care, alongside expert care for people living with dementia in the Memory Lane Community.

A team of highly-qualified and attentive staff really focus on the individual needs of residents with a tailored care plan for each person and their dedication can be seen across the board - in cooking, hospitality, housekeeping and organising activities for residents.

They think you'll find West Abbey ideally suited to meet your needs now and in the future.

Why not arrange a visit and see for yourself!
... Read more
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Care Provided by Barchester West Abbey Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Nursing Care
  • Residential Care
  • For a maximum of 92 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Gordon Collins (General Manager)
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (84)
    • Couples/Companion Rooms (4)
    • Single Rooms with ensuite Wet Room (6)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2016

Funding & Fees Guide for Barchester West Abbey Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,503

  • This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment.
  • (these prices are only a guideline, please contact Barchester West Abbey Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Barchester West Abbey Care Home Reviews (99)

Total of 99, showing 81-99
9.8

Barchester West Abbey Care Home has a Review Score of 9.8 (9.817) out of 10, based on 26 reviews in the last 2 years. Over all time Barchester West Abbey Care Home has 99 reviews.

Overall Experience

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Review from J F (Wife of Resident) assisted by family/friend published on 2 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband has dementia and our circumstances meant that I am not able to care for him at home anymore, I am 80 and have Parkinson's.
It is very reassuring to know that he is being cared for with compassion. The staff are excellent and treat him as a person and not a room number.

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Review from Sarah M (Granddaughter of Resident) published on 2 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My nan has been living at West Abbey Care Centre for nearly four years now. I could not wish for a better place for her to be.
The staff are all so loving and caring. The level of care far surpasses any hope I had. Nan started on the first floor however, she soon moved to the Lyde Unit.

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Review from Jacqueline M (Daughter of Resident) published on 29 September 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are so pleased with the care and attention mum gets from all of the staff, she could not be looked after any better, they go the extra mile. We, as a family are also well looked after and nothing is too much trouble for them, we are so happy with her care that we would not want her to be anywhere
else.

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Review from Nicholas D (Son-in-law of Resident) published on 21 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are top draw. All areas very clean. Admin staff show interest in you. Caring staff are full of information.

Reply from Helen Colaco, General Manager at Barchester West Abbey Care Home

Thank you for your feedback, it is lovely to hear how happy you are and how highly you recommend us. I have shared your feedback with the team and they are also delighted with your comments.
Thank you very much.


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Review from Christopher B (Son of Resident) published on 21 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The West Abbey Care Centre is well run with caring and professional staff members. My mother has been there for three years since being diagnosed with dementia. She is now 94 and in good health, otherwise, mainly due to the care she receives at West Abbey Care Centre

Reply from Helen Colaco, General Manager at Barchester West Abbey Care Home

Thank you so much for your lovely review. I am really happy and delighted with your feedback and I have shared it with the care team who look after mum. They were also very happy to hear your kind words.
Many thanks.


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Review from Judy G (Wife of Resident) published on 21 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

This is a very caring happy home with a lovely garden area. Residents appear to be very satisfied with all aspects of their environment. I feel younger members of staff need a little more direction in communication skills with resident families and in the finishing touches of personal care ie making
sure the resident looks good by their hair and facial skin and choosing what clothes matches what! The mature staff seem to do all of the above fantastically well, we as a family can always tell when a special carer has done the care - exemplary in the word! Matron is wonderful, so human!

Reply from Helen Colaco, General Manager at Barchester West Abbey Care Home

Thank you for your feedback, it is lovely to have such positive feedback and this has been shared with the team. Your comments about the younger team members needing more direction has been very helpful and we have tailor-made a home specific induction programme that will run alongside the regional induction to support carers more within the home in their delivery of care. I hope you find this improves the finishing touches for you.


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Review from D M (Son of Resident) published on 28 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

When I visit the home the staff are very friendly.
My father thinks the standard of food could be better.
Also, clothes go missing ie vests and nightwear etc.
Usually, there are 3 items, all the same, in the wash at the same time.
These are small things but it makes life difficult for my parents.
All
in all, we are pleased with the care home but we feel there could be a few improvements especially for the amount of money the family are paying for both parents.

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Review from Zoe M (Daughter of Resident) published on 21 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Generally, the care here is very good. Sometimes resident is left too long in bed in morning and his general cleanliness and tidiness are a bit lacking in effort. One member of the care staff though is amazing and treats resident as one of her own. He is dressed etc immaculately and very compassionate.
Again one of the management team is very approachable and caring, whereas another is not so thorough with their work. Unfortunately, some of the younger care team are not so compassionate and easy to converse with when asking how resident has been.

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Review from Heather P (Resident) published on 13 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

The musical activities have too much similarity and are very boring. Too much time being wasted. I am very happy with the cleanliness of the premises, the standards are very high, the majority of the staff are very kind and helpful to me and respond to my needs promptly. I attend the centre every
Wednesday and spend two periods of approximately 10 days at the centre every year as a resident. I am very happy with this situation and look forward to my stays and visits.

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Review from Christine S (Daughter of Resident) published on 2 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When my father went into West Abbey Care Centre with dementia I was a little apprehensive of what care to expect. However, dad has been there over a year now and I am so grateful for the kindness and helpfulness of all the staff. Everyone cannot do enough to help. My dad keeps them on their toes as
he walks around so much and they always know where he is. The manager and nurses go way and beyond their duties to ensure dad's needs are met. I wouldn't wish for dad top be anywhere else. We have been blessed with West Abbey Care Centre.

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Review from Averil R (Relative of Resident) published on 31 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum has been happy here for the past six years. Staff, on the whole, are excellent, very caring and kind. I feel like more stimulation would have helped ie activities and outings. Sometimes there is not enough staff and they are stretched to the limit. The building is well designed but rooms a little
on the small side, not enough wardrobe space and difficulty manoeuvring in the bathroom.

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Review from James H (Grandson of Resident) published on 25 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly environment, supportive staff, bright, clean and well maintained. More could be done to integrate residents into the community,

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Review from Chris F (Son-in-law of Resident) published on 25 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A really nice care home - my wife and I know my mother-in-law is in the right place and as she likes it, it is the icing on the cake. We only wish we had found one down our way. (We live in Falmouth).

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Review from Maggie J (Daughter of Resident) published on 24 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff have been very supportive to us as a family and so kind and caring to my mother.
Lovely room with a view of the garden. Extremely pleased with West Abbey.

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Review from Lorraine C (Daughter of Resident) published on 14 March 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Over the years I've come into contact with a number of care homes. West Abbey exceeds them all for the consistently warm, respectful and caring approaches to residents. My father has complex long-term conditions, and I have always felt fully confident in the knowledge and ability of the managers and
care staff. It's been a relief to know that he is so well taken care of. The atmosphere is very relaxed and benefits from having lively personalities within the staff team.
There's a good range of activities although it will be great when there is a more dedicated resource for this work so that it can be more personalised. There is a mini bus as well, although I haven't seen that in use yet.
The building is very clean and well maintained, and the food is good - and all the ancillary staff add to the positive atmosphere.
This is a great place.

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Review from Paul S (Son of Resident) published on 6 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My father is happy at West Abbey Care Centre and that is all the recommendation you need.

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Review from Angela C (Wife of Resident) published on 2 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have found carers and staff to be courteous and friendly at all times. Their attitude to residents is very caring. Since my husband has been at West Abbey Care Centre I have never heard harsh words directed at anyone. The boys and girls are cheerful and hard working. I often think there are not enough
of them as they seem to have to rush about and do everything at full speed which sometimes, inevitably leads to untidiness in personal care for residents. However, this is a happy environment and I am pleased with the general standards that prevail here.

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Review from George K (Friend of Resident) published on 1 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

When my friend moved to the care home he had been diagnosed with a form of dementia. He had no interest in developing any hobbies e.g gardening or art which the home tried to interest in him and was available. He seemed to love in his own little world. The way the staff dealt with his needs was done
with patience and care for his needs. For most of his stay, he needed 24/7 care to deal with personal care and feeding as he took no interest in looking after himself.

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Review from B A (Husband of Resident) published on 19 January 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Wife has been in West Abbey Yeovil since October 2013 suffering with Alzheimer's.
She is cared for beyond what we could anticipate, the care and attention given by the staff is wonderful.
To me and my family, they are like an extended family, always willing to attend to us whatever we need and
comfort us in times of stress.
Obviously I would like my wife at home but that isn't possible, however, I am content in my mind that she is well cared for in all her needs, I wouldn't want her to be anywhere else apart from West Abbey.

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Current Review Score: 9.8 (9.817)

Overview of Review Score

The Review Score of 9.8 (9.817) out of 10 for Barchester West Abbey Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 26 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 25 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.817 for Barchester West Abbey Care Home is calculated as follows: ( (270 Excellents x 5) + (26 Goods x 4) + (5 Satisfactorys x 3) + (5 Very Poors x 1) ) ÷ 306 Ratings = 4.817

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Barchester West Abbey Care Home is based on 25 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 92 registered maximum number of service users is 18.4, which has been reached with 25 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 28 Mar 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (53)

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Meet the Team (16)

Gordon

Gordon Collins

Job Title: General Manager

My name is Gordon and I am the General Manager at the lovely West Abbey Care Home

I have been a qualified nurse since 1997 and have worked and managed in both the Health Service, and private health care.

I passionately believe that a smile can change a day, and seeing our residents and relatives smile and laugh is my driving force. Making every day the best day for residents and relatives is incredibly important to me.

I count myself very lucky indeed to lead a team at West Abbey who I know are equally as committed to making a difference to the lives of those who live with us as I am, and I am proud to have them all on the journey with me.

When I am not at West Abbey; I am probably to be found working on one of my allotments, where I grow a multitude of flowers and vegetables, if I am not there, I will be maintaining my classic car and getting oily, much to the annoyance of my wife Claire.

I live not far away, in Dorset and I feel blessed to be living in the beautiful West Country and able to work at such a fantastic facility as West Abbey.

... Read more
Helen

Helen Colaco

Job Title: Deputy Manager

Joined: 1999

Hello!

My name is Helen and I am the deputy manager here at West Abbey Care Home. I have worked at the home for over 25 years and I love supporting our residents every day. I look forward to welcoming you to our home.

... Read more
Melony

Melony Ivor-Smith

Job Title: Admin Assistant

Joined: 2024

Hello

My name is Melony and I am an Admin Assistant at West Abbey Care Home. I look after meeting new residents and supporting our existing residents with any queries they have. Please visit our home and I will be sure to provide a warm welcome.

... Read more
Dani

Dani Vasiu

Job Title: Clinical Lead

Joined: 2005

Hi, I’m Dani, I started working at West Abbey in 2005 as a Unit Head and have progressed to Clinical Lead. I am happy to be a part of an amazing team that delivers the highest level of care to those they support. In my free time, I like football, running and music.

... Read more
Dovile

Dovile Himsworth

Job Title: Home Adminstrator

Joined: 2024

Hello, my name is Dovile and I am proud to say I am the Administrator here at West Abbey Care Home. I have worked within the care industry for nearly 20 years and have found a passion for working with the admin sector. I really enjoy being able to help everyone and I look forward to welcoming existing and new families to our home. In my spare time, I enjoy spending quality time with my son.

... Read more
Holly

Holly Williams

Job Title: Head of Memory Lane

Joined: 2024

Hello! My name is Holly and I am happy to introduce myself as the Head of the Lyde Community here at West Abbey which specialises in dementia care. Having recently joined the team I have thoroughly enjoyed getting to know the relatives and residents, it is such a great environment. I have been working within the nursing industry for nearly 10 years now including other care homes and being a part of the district nursing teams.

In my spare time, I enjoy keeping active and taking part in adventurous activities!

... Read more
Louis

Louis Buys

Job Title: Head of Maintenance

Joined: 2007

Hi, I’m Louis. I have been working at West Abbey since 2007. I really ensure the home is presented to the highest standard and support residents with any personalisations to their rooms. In my spare time, I enjoy sightseeing and most of all my PlayStation.

... Read more
Andrew

Andrew Pippard

Job Title: Head Chef

Joined: 2014

Hi, my name is Andy, I have worked in catering for 15 years and have been here at West Abbey for over 10 years. I am a Level 3 Qualified Production Chef and take delight in cooking and providing good food for my residents, colleagues and family during my days off!

... Read more
Judith

Judith Temple

Job Title: Care Practitioner

Joined: 2016

I started working at West Abbey in 2016 as a Senior Care Assistant and took the opportunity to develop my skills by training to be a Care Practitioner to be able to support the nursing team with day-to-day tasks, such as administering medication and basic wound care. I love working at West Abbey because of the opportunities enabling me to progress in my career with support from Management. Outside of work, my hobbies include gardening, cross-stitching and reading.

... Read more
Ateca

Ateca Filipe

Job Title: Head Housekeeper

Joined: 2019

Hello, I'm Ateca. I've been working at West Abbey for about a year, and I stepped up from housekeeper to the new head housekeeper in 2020.

I am originally from Fiji, a small island in the South Pacific Ocean and I enjoy spending time with my family and friends when I'm not working.

I love working at West Abbey because I like to socialise with people, so the highlights of my day are speaking to all the residents living within the home.

... Read more
Nikki

Nikki Griffee

Job Title: Activities Coordinator

Joined: 2018

Hi, I'm Nikki and I originally came to work at West Abbey in 2018 and have worked in various roles supporting our residents.

What I enjoy about my job is that no two days are the same and most of all, I thoroughly enjoy everyday activities with the residents including 1-2-1 room visits all the way to professional singers visiting us. A firm favourite of mine and the residents at West Abbey is using our mini-bus weekly and visiting local nature hot spots! I look forward to welcoming you to our home.

... Read more
Kelly

Kelly Bugler

Job Title: Nurse

Joined: 2019

Hi, I’m Kelly, I am a Nurse for our memory lane unit here at West Abbey. I really enjoy working at Barchester as it has a really good team spirit. There are always colleagues around to support and share best practices. In my spare time, I am an avid reader and on my days off you can always find me with my nose stuck in a good book!

... Read more
Gordon

Gordon Carpenter

Job Title: Nurse

Joined: 2013

Hello, I'm Gordon, Unit Lead Nurse for the Ground Floor Community and I've enjoyed working for Barchester, here at West Abbey for over ten years. During my ten years at West Abbey, there's been lots of changes, and what I enjoy most, is looking after people in a warm and friendly environment.

Direct access to the Garden all year round is a great asset to residents living on our ground floor Community, which enables them to visit the garden independently to enjoy our outside space, open days and other outdoor events with family and friends.

A warm welcome awaits you in our Community at any time from my Team, who are always pleased to see you and willing to help relatives and visitors.

... Read more
Sergiusz

Sergiusz Skorupa

Job Title: Chef

Joined: 2013

Hi I’m Serg. I have worked here at West Abbey for 7 years. I love making lovely dishes for all of the residents here, and knowing they’ve enjoyed it makes my day. In my free time I like to spend my time with my family and my son.

... Read more
Kevin

Kevin Turner

Job Title: Physiotherapist

Joined: 2006

Hi, I'm Kevin. I qualified as a physiotherapist in 1987, before moving to Canada to work for 2 years. Upon returning I worked in the NHS for several years before starting my own practice.

I specialise in musculoskeletal conditions and care of the elderly and I have taught courses to physiotherapists all over the world.

I have been working with West Abbey since 2006.

... Read more
Kristen

Kristen Mason McDonald

Job Title: Care Assistant

Hello, my name is Kristen and I am proud to say I am a Care Assistant here at West Abbey. I love helping our residents with all their needs and making everything a little easier for each and every one of them.

... Read more