The Winsor Nursing Home

54 The Avenue, Minehead TA24 5AW
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9.4 55 Reviews
  • The Winsor Nursing Home, Minehead
With just 38 bedrooms and a team of devoted staff, The Winsor has a warm, family feel the moment you walk through the door.

The team follow Sanctuary Care’s Enriching Lives framework, based on the six senses people need to feel truly happy and fulfilled – a sense of achievement, belonging, continuity, purpose, significance and security.

They are passionate about encouraging residents to have an active role in how the home is run. The resident ambassadors love to get involved in everything from supporting with activity sessions, to providing feedback to staff.

The residents are also getting involved in the home’s gardening project, planting their own herbs and vegetables, which will be used in the kitchen.

The home is in a stunning location, a stone’s throw from the beach at Minehead. The residents enjoy trips down to the seafront and to places like Blenheim Gardens.

There is so much to do at The Winsor, from pottery classes to baking, with residents making everything from fudge and muffins to their own bread. There are singing and gentle exercise sessions, visits from school children and carpet bowls. Every week the residents love their visits from therapy dogs Grace and Maggie.

There are art and craft sessions, with residents creating everything from hats for St Patrick’s Day to making fat balls for the birds in the garden and items to sell at the summer fete.

The home has some lovely spaces to relax in with family and friends, who are welcome to visit at any time. There are cosy lounges and a garden room, plus a main lounge, with stunning period features.

The home also has a private Facebook group, where family and friends can keep up to date with photos and videos of what the residents have been enjoying.

The residents enjoy delicious home-cooked food in the dining room. There is also a sweet shop and a hair salon, with a mobile hairdresser visiting for regular appointments.

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Care Provided by The Winsor Nursing Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 40 Service Users
  • Voluntary / Not for Profit Owned
  • Other Care Provided
  • Own GP if required

Good to Know

  • Person in charge
  • Anoop John (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (40)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: No

Funding & Fees Guide for The Winsor Nursing Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Nursing Care from £1,491

  • Our weekly fees are individual to each of our residents and are subject to a pre-admission assessment, which is required to understand the level of care and support needed. Our 2025 weekly care fees for nursing care start at £1491, but may be in the region of 30% more*. This depends on your care needs and the type of bedroom that is right for you, from our standard rooms through to our premium bedroom options.


    *If you require more specialist care such as 1-2-1 support, your weekly fee could be higher.
  • (these prices are only a guideline, please contact The Winsor Nursing Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Television point in own room
  • Wheelchair Access

The Winsor Nursing Home Reviews (55)

Total of 55, showing 1-20
9.4

The Winsor Nursing Home has a Review Score of 9.4 (9.435) out of 10, based on 20 reviews in the last 2 years. Over all time The Winsor Nursing Home has 55 reviews.

Overall Experience

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Review from Dionne J (Daughter of Resident) published on 11 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely and clean nursing home. Friendly and informative staff and professional. Very facilitating to my dad's needs. Friendly welcome. I have put good for facilities due to some rooms visited could do with updating, not my dad's room we chose that's lovely, but others we looked at.

Reply from Kate Yates, Communications and Content Specialist at The Winsor Nursing Home

Thank you for your kind words for our team at Winsor. We're delighted to hear that you're happy with the care and support your dad receives. We appreciate your feedback on the bedrooms - we redecorate rooms on a rolling basis and are pleased to say we will be refreshing some more next month. If there's anything else we can do, please let us know.


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Review from D J (Daughter of Resident) published on 3 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Highly recommend - my father has recently arrived for a visit. Very smooth arrangements from start to finish (his arrival). Staff always welcoming and friendly. Very clean and professional. Very friendly atmosphere, a real 'home from home'. Thank you all.

Reply from Kate Yates, Communications and Content Specialist at The Winsor Nursing Home

Thank you for your kind words for our team at Winsor. We're delighted to hear that your father's visit went smoothly and that you felt so happy with his respite experience. We look forward to welcoming you both again if you need us in the future.


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Review from June P (Daughter-in-law of Resident) published on 11 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very pleased with care given and home.

Reply from Kate Yates, Communications and Content Specialist at The Winsor Nursing Home

Thank you for your kind words for our team at The Winsor. We're delighted to hear that you're so pleased with the care and the home. Your feedback is so important, and we will be sure to share it with the team, thank you.


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Review from S E (Friend of Resident) published on 20 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The Winsor is very comfortable, warm and friendly. Good, calm atmosphere, good food and helpful staff. Resident very recently moved there. Well cared for and good communication with visitors and any requirements for resident, who has settled in well.

Reply from Kate Yates, Communications and Content Specialist at The Winsor Nursing Home

Thank you for your kind review. We're so pleased to hear that your friend has settled in well at The Winsor and that you've found the atmosphere, care, and communication to be so positive. Providing a comfortable and welcoming environment is our top priority, and it's wonderful to know our efforts are appreciated, thank you.


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Review from J P (Daughter of Resident) published on 17 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother's care has been exceptional, she is bedridden and yet she is encouraged to get involved in any of the activities. She is a loner and prefers her own company, she only likes visitors who she knows, someone has been visiting occasionally and she finds it difficult to talk to them as she doesn't
know them and has nothing in common with them.

Reply from Kate Yates, Communications and Content Specialist at The Winsor Nursing Home

Thank you for your kind words about the care your mother has been receiving at The Winsor. we're delighted to hear it has been exceptional. We understand how important it is to respect her preferences and ensure she feels comfortable. If there's anything we can do to further support her, please don't hesitate to let us know. Her happiness and well-being are our top priorities.


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Review from Michael H (Son of Resident) published on 30 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Good all-round care. Staff are always friendly and helpful.

Reply from Kate Yates, Communications and Content Specialist at The Winsor Nursing Home

Thank you for your kind words about The Winsor. We're delighted to hear that you find our team so friendly and helpful. Your feedback means a lot to us, thank you.


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Review from Kate C (Niece of Resident) published on 24 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are extremely friendly and caring, more like good friends. Auntie is extremely happy there and enjoys the banter with the staff. Excellent home.

Reply from Kate Yates, Communications and Content Specialist at The Winsor Nursing Home

Thank you for your lovely feedback for the team at The Winsor. It's wonderful to hear that your auntie is so happy and enjoys the warm, friendly atmosphere and banter with our team. Building meaningful connections with our residents is something we truly value. Your kind words mean a lot to us - thank you.


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Review from J M (Wife of Resident) published on 25 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are very attentive and caring. My husband has only been in the home for a few weeks so based on our experience in this limited time.

Reply from Kate Yates, Communications and Content Specialist at The Winsor Nursing Home

Thank you for your review for The Winsor, the team will be so pleased to read your kind words.


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Review from K M (Wife of Resident) published on 10 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very pleased with the care my husband has received during his respite stay. I cannot thank the staff enough for the care they have given.

Reply from Kate Yates, Communications and Content Specialist at The Winsor Nursing Home

Thank you for your review of the Winsor, the team will be delighted and your husband is most welcome to return for another respite break soon.


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Review from A B (Friend of Resident) published on 26 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My elderly friend has been in hospital for three months and was extremely frail when she moved into The Winsor in Minehead. She has a lovely big room and the staff have taken such good care of her, her health has greatly improved. The food is very good, she is eating much more than previously and is
much stronger, more alert, taking part in some activities, life in general. This is all down to the wonderful caring staff and surroundings and has enabled us to have more quality time with her. Can't thank you enough.

Reply from Kate Yates, Communications and Content Specialist at The Winsor Nursing Home

Thank you for your fabulous five-star review, we have shared it with the home manager and he and his team will be so proud to read your comments.


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Review from A G (Daughter of Resident) published on 10 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We have to move Mum from a care home to nursing home for the expertise of Mum and handling equipment and staff. Mum is at risk of aspiration and was lying down to eat/drink - needs to sit out for meals. The bed rail is higher than the mattress, makes getting out hard. Needs latest stand aid to stand
safely but the home doesn't have one and unsure if has a sling for the electric stand aid. No bed sensor in place as requested - re. falls.
The staff looking after Mum are lovely and very welcoming to family. Video call and activity coordinator - Mum's only way to hear and communicate with me is vid video call but only available Monday - Friday, 9-5 and I work too, need someone to operate it for only 10 minutes at the weekend please.

Reply from Kate Yates, Communications and Content Specialist at The Winsor Nursing Home

Thank you for your review and praise for our team. We are sorry to hear your dissatisfaction regarding the equipment. Please rest assured we have all the correct safety equipment available but it's so important for us to assess what is safe for each resident on an individual basis. We are aware that yourself and the team have been working together to discuss video calls and that they are in the process of arranging these for you at the weekends. Of course, if there is anything more we can do to address your specific concerns, please do not hesitate to contact the home manager, his door is always open.


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Review from Julia B (Daughter of Resident) published on 28 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum moved to The Winsor at the beginning of this year. We have been so happy with the care, kindness and support Mum has been given. She has been surrounded by smiling, caring staff, who treat everyone with kindness and dignity. The Winsor is a happy and friendly home where visitors feel welcome.
Mum is so safe there, all her needs are met whilst she is treated with respect, patience and understanding by all staff. Thank you.

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Review from Philip H (Brother of Resident) published on 12 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall I've found all of the staff at the Winsor very welcoming and helpful. Now she has settled in she seems happy.

Reply from Kate Yates, Communications and Content Specialist at The Winsor Nursing Home

Thank you for taking the time to leave a review for The Winsor, we are pleased to hear your sister has settled into the home.


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Review from D C (Son of Resident) published on 8 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mother has settled in well since her move from hospital. Although she is bedbound she seems happy and enjoys her time watching TV and doing her crosswords etc. She does seem to have lost most of her hearing which hopefully will be sorted soon.

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Review from F H (Wife of Resident) published on 12 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

So glad my husband is in 'The Windsor Hotel' (The Windsor Nursing Home). Staff are friendly and polite and he seems to get on very well with them, which of course is the most important thing. Sometimes the food is not hot enough so he doesn't always finish his meal.

Reply from Kate Yates, Communications and Content Specialist at The Winsor Nursing Home

Thank you so much for your kind words about our home and team at The Winsor and, of course, we will share your comments about the temperature of the food with our chef manager so this is rectified immediately.


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Review from R P (Son of Resident) published on 12 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Dad was transferred from a nursing home in another location. The transfer went well with good communication between the two homes. The home has a good atmosphere with all staff helpful and friendly. Relatives have good access at all times.
Management is excellent with a 'hands-on' approach. I have
seen evidence of management going above and beyond to the benefit of residents and staff. Before Dad moved in I had good feedback from different sources from external sources.

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Review from Michelle W (Relative of Resident) published on 5 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I've been visiting the home for almost a year, there is nothing I can be negative about. During this time, they have made my friend so comfortable and at home, they have gone the extra mile to make sure she is happy. The staff are amazing, they are always going in to see her, making sure she has everything
she needs, popping in to just chat etc. One of them even writes down all the football fixtures for her in her own time as she's a big football fan. I always feel welcomed when visiting, the staff are so friendly.

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Review from Peter W (Partner of Resident) published on 29 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My partner moved into the care home nearly twelve months ago, since that time she has been looked after by all staff to an excellent standard. I would not hesitate to recommend your care home to anyone.

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Review from Jessica C (Wife of Resident) published on 2 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been impressed and incredibly relieved to find such very good care at The Winsor. The staff are excellent and much more proactive than in our previous care experience. My husband has only been here for three weeks, but already, his horizons have been widened - he now has a wheelchair, goes downstairs
from time to time - has been wheeled outside today!

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Review from D R (Daughter of Resident) published on 27 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff are very helpful, kind and very respectful of Dad's needs. The atmosphere of The Winsor Nursing Home is very homely, light and bright, not at all utilitarian. Lovely and friendly. Very welcoming.

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Current Review Score: 9.4 (9.435)

Overview of Review Score

The Review Score of 9.4 (9.435) out of 10 for The Winsor Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 20 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.435 for The Winsor Nursing Home is calculated as follows: ( (120 Excellents x 5) + (104 Goods x 4) + (9 Satisfactorys x 3) + (4 Poors x 2) ) ÷ 237 Ratings = 4.435

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for The Winsor Nursing Home is based on 20 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 20 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 11 Jul 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (1)

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Meet the Team (5)

Anoop

Anoop John

Job Title: Home Manager

Joined: 2012

Anoop has worked with us at The Winsor for over 12 years progressing from registered nurse to the home manager he is today.


He says the best part of working here is the residents and he loves spending time with them.


Kat

Kat Atkins

Job Title: Nursing Support Assistant

Joined: 2013

Kat has been working at The Winsor for over 10 years now and has a wealth of experience. She loves listening to all of our residents' wonderful stories.


Lisa

Lisa Plenty

Job Title: Receptionist

Joined: 2018

Lisa has worked for us at The Winsor for five years. She loves her daily interactions with our residents and their loved ones. No two days are ever the same.


Yulia

Yulia Birycka

Job Title: Catering Assistant

Joined: 2020

Working at The Winsor for three, Yulia enjoys the variety in her role each and every day, working with our chef to create delicious home-cooked meals for our residents to enjoy.


Myrna

Myrna Cridland

Job Title: Chef

Joined: 2014

Myrna has been a part of the team at The Winsor for over 10 years. She simply loves cooking and the fact that the residents enjoy the delicious, homemade meals she creates for them each and every day.


Frequently Asked Questions about The Winsor Nursing Home

What types of Care is The Winsor Nursing Home registered for?

Older Person Care, Dementia, Respite Care, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does The Winsor Nursing Home provide?

Own GP if required is an additional type of care provided.

How many Rooms does The Winsor Nursing Home have?

There are 40 Single Rooms.

What are the Facilities & Services at The Winsor Nursing Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is The Winsor Nursing Home to the centre of Minehead?

0.2 mile(s) as the crow flies, distance by road may be significantly further.