Ashley Grange Nursing Home

Lode Hill, Downton, Salisbury SP5 3PP
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9.8 38 Reviews
  • Ashley Grange Nursing Home, Salisbury
Ashley Grange is a delightful character residential and nursing home, nestled in the beautiful Wiltshire countryside and on the stunning New Forest border. Located just outside of the beautiful village of Downton, Ashley Grange has a cosy, homely atmosphere that provides a safe, happy and comfortable environment for those who call it home.

The home features 50 spacious bedrooms, most are en suite and many rooms enjoy stunning views of the expansive landscaped grounds. Ashley Grange offers a range of communal spaces including several lounges, a conservatory, a lifestyle kitchen and a dining area to enjoy homemade meals and which also supports group activities and time spent with friends.

The fully trained, caring and compassionate team are committed to offering three underlying core values – care, comfort and companionship. Ashley Grange provides a social and friendly setting with a full programme of activities to ensure that residents' interests, hobbies and skills are maintained along with trips out into the community.

Along with this the home benefits from a hairdressing salon, all inclusive laundry service and coffee machines. Video calling with family and friends is also available.

Care Provided by Ashley Grange Nursing Home

  • Primary Care Categories
  • Dementia
  • Learning Disability
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 55 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Hearing Impairment
  • Huntington's Disease
  • Multiple Sclerosis
  • Parkinson's Disease
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Alison Weatherall (Manager)
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (45)
    • Couples/Companion Rooms (5)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2023
    • Number of floors: 2

Funding & Fees Guide for Ashley Grange Nursing Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,350
    • Self-Funded Residential Dementia Care from £1,350
    • Self-Funded Nursing Care from £1,525
    • Self-Funded Nursing Dementia Care from £1,525
    • RESPITE Self-Funded Residential Care from £1,350
    • RESPITE Self-Funded Residential Dementia Care from £1,350
    • RESPITE Self-Funded Nursing Care from £1,525
    • RESPITE Self-Funded Nursing Dementia Care from £1,525
  • Special offer - for a limited time only. Receive up to £250 off per week for your first 12 weeks when you move in as a permanent resident. T&C's apply. Subject to Availability.


  • (these prices are only a guideline, please contact Ashley Grange Nursing Home to find out the exact price for your requirements)

Facilities

  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting
  • Visitors welcome 24 hours a day. Overnight stays for visitors can be arranged subject to availability


  • Parking
  • Plenty of on-site parking is available.


Ashley Grange Nursing Home Reviews (38)

Total of 38, showing 1-20
9.8

Ashley Grange Nursing Home has a Review Score of 9.8 (9.837) out of 10, based on 21 reviews in the last 2 years. Over all time Ashley Grange Nursing Home has 38 reviews.

Overall Experience

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  • 9
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Date Published

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Overall Experience  Overall Experience 5.0 out of 5

My wife was with you for 1 year, during that time she was well loved by all the staff. The manager - assistant manager every one of the nursing staff every one of the carers were so loving and caring. In the one year my wife was with you she was always made to feel it was her home and she felt loved
by all the staff. I would recommend Ashley Grange to anyone and I thank you for everything. I forgot to mention the lovely reception staff and the kitchen staff who make such lovely food.

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Overall Experience  Overall Experience 4.0 out of 5

I would just like to express my thoughts on the care my mother received at Ashley Grange, during her recent respite care whilst my father was in hospital. The atmosphere was warm and welcoming and all the staff that l had contact with over my mum's seven-week stay were lovely. They were all very professional,
caring and attentive. The most important thing was that Mum who has Dementia seemed happy and stimulated thanks to the regular activities provided by the staff. I thoroughly enjoyed the experience of visiting Mum and talking to her newfound friends who also seemed very happy at Ashley Grange.

Reply from Lindsay Mahoney, Hospitality & Well-being Lead at Ashley Grange Nursing Home

Thank you for taking the time to write this review. It is wonderful to hear how happy your mother was during her stay at Ashley Grange and how she enjoyed joining in all the great activities on offer. It is also lovely to know that your mother made friends during her stay and that you also enjoyed your visits to your mother and the home and received a warm friendly welcome from the team. We will pass on these kind words to the team at Ashley Grange.


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Overall Experience  Overall Experience 4.0 out of 5

Mum is very happy here and is well cared for. The staff are kind and keep family informed of any needs.

Reply from Lindsay Mahoney, Hospitality & Well-being Lead at Ashley Grange Nursing Home

Thank you for taking the time to write this review. It is great to hear how happy your mum is at Ashley Grange and as a family, you are kept well informed of how your mother is by the team. We will pass on these kind words to the team at Ashley Grange.


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Overall Experience  Overall Experience 4.0 out of 5

We can visit at any time and always get a friendly welcome. There are trips out and activities which at present Mum is reluctant to engage in. Mum is supported to remain as independent as possible but help is always at hand if she needs it. Management is always happy to listen to any concerns we have
and act on these if appropriate.

Reply from Lindsay Mahoney, Hospitality & Well-being Lead at Ashley Grange Nursing Home

Thank you for taking the time to write this review. Across Hartford Care, we have an open-door policy and visiting is welcomed any time. It's great to hear that your mum is being supported to remain independent and hopefully in time and with encouragement she will enjoy engaging in the activities on offer at Ashley Grange. It's lovely to know that the team are always on hand to listen and support and your kind words will be passed on to the team at Ashley Grange.


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Overall Experience  Overall Experience 5.0 out of 5

My uncle has been admitted to Ashley Grange.
I have found the staff to be really good.
They are kind and caring, nothing is too much for them!
They all obviously care greatly for the patients!

Reply from Lindsay Mahoney, Hospitality & Well-being Lead at Ashley Grange Nursing Home

Thank you for your kind words. We are very pleased to hear how happy you are with the care and support your uncle is receiving at Ashley Grange and how kind and caring the team are. We will pass on these kind words to the tea. Thank you for taking the time to write this review.


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Overall Experience  Overall Experience 5.0 out of 5

My younger brother was diagnosed with Alzheimer's at the turn of the century and died in 2011. He ended up in a good care home. Shortly before he died, unable to speak and in bed, I visited him. I took a photograph of my brother looking at my eldest son, who was singing and playing his guitar. My brother's
eyes showed pleasure, joy, peacefulness and gratitude. I realised then what power music has over the human brain and emotion.
Last week, a talented singer from a particular band, backed by good equipment sang to the audience. He sang to all and to individuals, which caused a smile. Some of the care staff managed to get members of the audience up and dancing, or just moving together to the music. I congratulate the staff for their gentle efforts to make the occasion a happy, funny and enjoyable one.
I read that there are now experts in the medical world investigating the power of music over patients, especially with dementia and Alzheimer's.
It looks as if Hartford Care and the staff at Ashley Grange are on the front line. Well done.

Reply from Jenni Laffoley, Brand Marketing Manager at Ashley Grange Nursing Home

Thank you for leaving a review and sharing your experience with your brother and son and their joint love of music. Music is such a powerful tool which can trigger feel-good endorphins, and at Ashley Grange, we absolutely love music - and the opportunity to dance! We have a variety of regular performances from entertainers, and we are thrilled you could join us to experience for yourself the positive impact the band's performance had on our residents. Thank you for recognising the efforts of our team, they really do want the residents to live their best lives, and we shall pass your comments on to the team.


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Overall Experience  Overall Experience 5.0 out of 5

My mum has been an Ashley Grange resident since September 23. She has dementia and moved to AG after several weeks in another care home. All of the staff have been wonderful from the off, showing compassion, kindness and patience. Mum's behaviour can sometimes be challenging, particularly in the evenings,
but the team take it in their stride and she reports that she feels safe and is happy.
We had a dreadful experience at her previous care home with dementia patients isolated on a floor with no access to the gardens or communal ground floor areas unless they could "remember" the lift code. On many occasions I found Mum in her room, by herself and very upset. Important to say that the manager and her team also picked me up when I was so worried about Mum and the future but after transfer to AG Mum was soon settled and happy to join in the many activities on offer. What sets Ashley Grange apart is that they actually do care about your loved one and that is the most important thing of all.

Reply from Lindsay Mahoney, Hospitality & Well-being Lead at Ashley Grange Nursing Home

Thank you for taking the time to write these kind words. We are sorry to hear of your past experiences but very happy to hear how your mum is settled and happy at Ashley Grange and that she feels safe and cared for. These lovely words will be passed on to the team at Ashley Grange who no doubt will be pleased to hear that the care and compassion they have for all the resident's doesn't go unnoticed. Thank you once again for taking the time to write this lovely review.


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Overall Experience  Overall Experience 5.0 out of 5

My aunt and father-in-law have been living in the home for nearly a year now.
Each time we come to visit we have found the staff welcoming and professional. There are regular activities organised for the residents which friends and relatives are invited to join.
The home is spotlessly clean and
rooms freshly decorated.
It is reassuring to know they are so well cared for and we are greeted with smiles when we arrive.

Reply from Lindsay Mahoney, Hospitality & Well-being Lead at Ashley Grange Nursing Home

It is lovely to hear how well your loved ones are doing at Ashley Grange. Thank you for taking the time to write this review and letting us know how welcome and supported you feel when visiting and that you can rest assured that your aunt and father-in-law are safe and well cared for. Ashley Grange is always open for visitors to join in activities with their loved ones so please feel to join us anytime. These kind words will be passed on to the whole team at Ashley Grange.


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Overall Experience  Overall Experience 5.0 out of 5

My mum, who has advanced dementia, has been at Ashley Grange now for about two months and seems very settled there. The manager and her team have been so helpful and kind helping Mum to settle in and nothing is too much bother for them. The home is light and airy and it has a very happy atmosphere with
plenty of activities going on for the residents. Dad has since moved from another care home to join Mum and it is so lovely to see them both together again, it warms the heart. I said thank you for looking after Mum to one of the carers when I visited and she gave me a big hug demonstrating how caring they are. It's a lovely, friendly home. Very many thanks to you all.

Reply from Lindsay Mahoney, Hospitality & Well-being Lead at Ashley Grange Nursing Home

Thank you for these kind words and for taking the time to write this review. It is so nice to hear that your mum and dad are both together, happy and settled enjoying life at Ashley Grange and that you are assured that they are being well cared for and supported. We will pass on these lovely words to all the staff at Ashley Grange.


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Overall Experience  Overall Experience 5.0 out of 5

Outstanding. In the past three years I have engaged with private home carers, an at home care agency, a care home for one parent and Ashley Grange for the other parent. Ashley Grange has been, and is, a light at a time when our family is thoroughly dejected and very stressed. To be able to sleep at
night not worrying about a dearly loved parent because you know Ashley Grange will take care of them, will deal with the callout, the doctor, the sickness, the confusion, is such an incredible relief. I still wake most nights but now I don't immediately reach for the phone to see what problems have landed with me because a carer can't cope. I wish both parents had been with Ashley Grange from the start. The manager in Downton is an incredibly kind human being who sees all the residents as people and inculcates a very caring atmosphere with her staff and residents. My beloved parent is a changed person since they arrived, they have fun, conversation and a sense of purpose and they are safe.

Reply from Lindsay Mahoney, Hospitality & Well-being Lead at Ashley Grange Nursing Home

Thank you for taking the time to write this review. It's great to hear how your loved one has thrived since being at Ashley Grange. It is especially good to hear that you and your family now have the peace of mind that your loved one is safe and cared for and what was a very stressful time for yourself and your family is now passing with the knowledge that all the staff at Ashley Grange are taking great care of your loved one and dealing with any issue that may arise. Thank you for such kind words which we will be sure to pass on to the manager and staff at Ashley Grange.


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Overall Experience  Overall Experience 5.0 out of 5

My father was only at Ashley Grange for a month, but as soon as he got there, he was cleaned and very comfortable. The staff were amazing, from the ladies on the desk to the people who fed, cleaned and just talked to him. The managers in the office were really good when he passed away. So thanks to
all of them.

Reply from Lindsay Mahoney, Area Administrator at Ashley Grange Nursing Home

We are very pleased to hear how happy you are with the care your father recieved at Ashley Grange. Thank you for taking the time to write this review, which we will pass on to all the staff at Ashley Grange, who will be very happy to hear that their hard work is appreciated.


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Overall Experience  Overall Experience 5.0 out of 5

Theresa and her team at Ashley Grange looked after my father for the last six months of his life. They were always caring and respectful and made him feel at home. We couldn't have wished for him to be in a better place with staff who genuinely cared for him as the person he was. The best care home
I've been to - well run, compassionate, very high standards, well staffed with professional carers. Thank you all so much!

Reply from Lindsay Mahoney, Area Administrator at Ashley Grange Nursing Home

Thank you so much for taking the time to write these lovely words. It's so nice to hear that your father was looked after and cared for so well at Ashley Grange. We will pass this on to all the staff at Ashley Grange, who will, no doubt, appreciate that their hard work doesn't go unnoticed.


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Overall Experience  Overall Experience 5.0 out of 5

I have nothing but praise for the staff at Ashley Grange Nursing Home. I moved my mum in there in September and she has been looked after so amazingly well. It's always a hard decision to move someone you love into care but I am so happy that she is safe and so well cared for. I have nothing but admiration
for you all.

Reply from Jenni Laffoley at Ashley Grange Nursing Home

Thank you so much for your kind comments. We are thrilled that you are happy with the level of care your mother is receiving. We shall pass on your comments to the whole team who will be delighted. Thanks again, best wishes.


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Overall Experience  Overall Experience 5.0 out of 5

My father has been a resident at this home since Christmas 2022. He and we were made to feel comfortable and welcome from the outset.
From that point forward, the care and compassion shown to my father and his visiting family (my mother attends every day) have been outstanding.
The entire team are
professional, personable and highly capable.
I could not have hoped for a better level of care for my father.

Reply from Jenni Laffoley at Ashley Grange Nursing Home

Thank you so much for your lovely words about the care your father receives at Ashley Grange. We are so pleased you are happy with the level of care he is receiving and the team will be delighted to receive this feedback. We want everyone to feel at home at Ashley Grange, including our residents' friends and family - we will look forward to seeing you again soon.


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Overall Experience  Overall Experience 5.0 out of 5

Very impressed, have already passed on Ashley Grange now and then. Would recommend it to anyone, it's like a five-star hotel.

Reply from Lindsay Mahoney, Area Administrator at Ashley Grange Nursing Home

Thank you so much for your kind comment. We will pass this on to the manager and staff at Ashley Grange.


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Overall Experience  Overall Experience 5.0 out of 5

My dad, who has dementia, had a period of respite recently at Ashley Grange. He was understandably confused and agitated, to begin with, but the staff were absolutely amazing with him and within days he was greeting them like friends. They were endlessly patient and kind and really got him.
I was
also impressed by the whole team’s professionalism and attention to detail. The home is spotless and the choice and presentation of the meals and snacks was fantastic.
It was so reassuring to us as a family, that Dad was in the hands of such a kind and capable team, the managers and all members of staff that we met were just fantastic. Thank you all!

Reply from Lindsay Mahoney, Area Administrator at Ashley Grange Nursing Home

Thank you so much for your extremely kind words. Its great to hear that your dad enjoyed his time at Ashley Grange and that you were able to be at ease knowing he was in in the capable hands of our care staff. We will pass on these kind words to all the staff at Ashley Grange, I am sure they will be very pleased to hear this.


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Overall Experience  Overall Experience 5.0 out of 5

Have never seen mum so happy, smiling and singing along - excellent.

Reply from Diana Nisbet, Marketing Executive at Ashley Grange Nursing Home

That's so great to hear that you've never seen your mum so happy - smiling and singing along! We'll take great pleasure in passing those words on to our team at Ashley Grange - so thank you very much for taking the time to send in your review.


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Overall Experience  Overall Experience 5.0 out of 5

My mother was transferred from hospital to Ashley Grange Nursing Home to be assessed for her future well-being and care. The transfer was made extremely easy. Management and staff have shown professionalism and flexibility towards my mother and myself in all circumstances.
I have no hesitation in recommending
Ashley Grange Nursing Home for the kindness, understanding and care they continue to give.

Reply from Diana Nisbet, Marketing Executive at Ashley Grange Nursing Home

Thank you so much for taking the time and trouble to submit this lovely review of our Ashley Grange home. The team at Ashley Grange will be absolutely delighted to read your words too. Warm wishes to you and your family.


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Overall Experience  Overall Experience 5.0 out of 5

The care and support provided is phenomenal. It's clear that all staff care for everyone and that includes visitors as well as residents. The team here leave you with the confidence that your family are always cared for and receiving care and go above and beyond in all of their roles. The property is
perfectly maintained and provides a comfortable, homely atmosphere for everyone! Couldn't possibly as for more!

Reply from Diana Nisbet, Marketing Executive at Ashley Grange Nursing Home

What a pleasure to read such a wonderful review of our Ashley Grange home and our team there! It's so kind of you to take the time to send in these comments it's such a boost for our care teams to read these reviews and we'll take great pleasure in passing them on. All the very best to you and your family.


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Overall Experience  Overall Experience 5.0 out of 5

All levels of staff here have allowed me the comfort of knowing my grandad is in safe hands. Very welcoming, friendly and caring. It is thanks to you all that I can enjoy seeing an old man smile again for this I will always be grateful.
Thank you for making him comfortable and allowing me peace of
mind that when I'm not here, he's not alone.

Reply from Diana Nisbet, Marketing Executive at Ashley Grange Nursing Home

It's so lovely to read such a warm and sincere view of your feelings on Ashley Grange, our team and the care your grandad is receiving there. We're so proud of our teams and they will be absolutely thrilled to read your review. It's great to hear that your grandad is smiling again and the peace of mind it has given you to have seen that. Warm wishes to you and your family and thanks again for the wonderful words.


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Current Review Score: 9.8 (9.837)

Overview of Review Score

The Review Score of 9.8 (9.837) out of 10 for Ashley Grange Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 21 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.837 for Ashley Grange Nursing Home is calculated as follows: ( (212 Excellents x 5) + (37 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 251 Ratings = 4.837

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Ashley Grange Nursing Home is based on 21 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 55 registered maximum number of service users is 11, which has been reached with 21 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 17 Jan 2023

Overall
Requires improvement

  • Caring

    Requires improvement
  • Effective

    Requires improvement
  • Responsive

    Requires improvement
  • Safe

    Requires improvement
  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (6)

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Meet the Team (2)

Alison

Alison Wetherall

Job Title: Home Manager

Joined: 2024

I recently joined Hartford Care and I am looking forward to seeing you soon at Ashley Grange.


Natalie

Natalie Davies

Job Title: Deputy Manager

Joined: 2024

I have recently taken on the role of Deputy Home Manager at Ashley Grange. I am a nurse with more than 20 years of experience in healthcare, having specialised in various areas, particularly in palliative and end-of-life care. A lifelong desire to support others has been my driving force. I have successfully channelled this passion and my desire to create a positive influence as a registered nurse. I find great joy in building connections with my residents and being a part of their development and well-being. Since my graduation, I have committed myself to the development and improvement of healthcare systems, processes, and policies, consistently aiming to deliver the highest quality of care to my residents.


As Deputy Manager, I aim to create a supportive atmosphere for both our residents and staff. I strive to embody excellence, foster compassion and empathy, and guide a cohesive team that recognises the opportunities for enhanced success through collaboration.


Frequently Asked Questions about Ashley Grange Nursing Home

What types of Care is Ashley Grange Nursing Home registered for?

Older Person Care, Dementia, Respite Care, Learning Disability, Mental Health Condition, Physical Disability, Sensory Impairment & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Ashley Grange Nursing Home provide?

Palliative Care, Day Care, Convalescent Care & Own GP if required are other types of care provided.

How many Rooms does Ashley Grange Nursing Home have?

There are 45 Single Rooms and 5 Couples/Companion Rooms.

What are the Facilities & Services at Ashley Grange Nursing Home?

Own Furniture if required, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Ashley Grange Nursing Home to the centre of Salisbury?

5.9 mile(s) as the crow flies, distance by road may be significantly further.