I have nothing but praise for the staff at Ashley Grange Nursing Home.
Sheila L (Daughter of Resident)
I could not have hoped for a better level of care for my father
Phil P (Son of Resident)
It was so reassuring to us as a family, that Dad was in the hands of such a kind and capable team
Jill J (Daughter of Resident)
Special offer - for a limited time only. Receive up to £250 off per week for your first 12 weeks when you move in as a permanent resident. T&C's apply. Subject to Availability.
Visitors welcome 24 hours a day. Overnight stays for visitors can be arranged subject to availability
Plenty of on-site parking is available.
Ashley Grange Nursing Home has a Review Score of 9.8 (9.837) out of 10, based on 21 reviews in the last 2 years. Over all time Ashley Grange Nursing Home has 38 reviews.
Review from Robert P (Husband of Resident) published on 14 March 2025
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Review from Paul M (Son of Resident) published on 16 December 2024
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Reply from Lindsay Mahoney, Hospitality & Well-being Lead at Ashley Grange Nursing Home
Thank you for taking the time to write this review. It is wonderful to hear how happy your mother was during her stay at Ashley Grange and how she enjoyed joining in all the great activities on offer. It is also lovely to know that your mother made friends during her stay and that you also enjoyed your visits to your mother and the home and received a warm friendly welcome from the team. We will pass on these kind words to the team at Ashley Grange.
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Review from Lorna J (Daughter of Resident) published on 12 December 2024
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Reply from Lindsay Mahoney, Hospitality & Well-being Lead at Ashley Grange Nursing Home
Thank you for taking the time to write this review. It is great to hear how happy your mum is at Ashley Grange and as a family, you are kept well informed of how your mother is by the team. We will pass on these kind words to the team at Ashley Grange.
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Review from A L (Son of Resident) published on 17 October 2024
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Reply from Lindsay Mahoney, Hospitality & Well-being Lead at Ashley Grange Nursing Home
Thank you for taking the time to write this review. Across Hartford Care, we have an open-door policy and visiting is welcomed any time. It's great to hear that your mum is being supported to remain independent and hopefully in time and with encouragement she will enjoy engaging in the activities on offer at Ashley Grange. It's lovely to know that the team are always on hand to listen and support and your kind words will be passed on to the team at Ashley Grange.
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Review from Vivienne O (Niece of Resident) published on 25 July 2024
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Reply from Lindsay Mahoney, Hospitality & Well-being Lead at Ashley Grange Nursing Home
Thank you for your kind words. We are very pleased to hear how happy you are with the care and support your uncle is receiving at Ashley Grange and how kind and caring the team are. We will pass on these kind words to the tea. Thank you for taking the time to write this review.
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Review from Hugh L (Husband of Resident) published on 8 May 2024
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Reply from Jenni Laffoley, Brand Marketing Manager at Ashley Grange Nursing Home
Thank you for leaving a review and sharing your experience with your brother and son and their joint love of music. Music is such a powerful tool which can trigger feel-good endorphins, and at Ashley Grange, we absolutely love music - and the opportunity to dance! We have a variety of regular performances from entertainers, and we are thrilled you could join us to experience for yourself the positive impact the band's performance had on our residents. Thank you for recognising the efforts of our team, they really do want the residents to live their best lives, and we shall pass your comments on to the team.
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Review from Jacqui M (Daughter of Resident) published on 2 May 2024
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Reply from Lindsay Mahoney, Hospitality & Well-being Lead at Ashley Grange Nursing Home
Thank you for taking the time to write these kind words. We are sorry to hear of your past experiences but very happy to hear how your mum is settled and happy at Ashley Grange and that she feels safe and cared for. These lovely words will be passed on to the team at Ashley Grange who no doubt will be pleased to hear that the care and compassion they have for all the resident's doesn't go unnoticed. Thank you once again for taking the time to write this lovely review.
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Review from Linda R (Daughter-in-law of Resident) published on 2 May 2024
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Reply from Lindsay Mahoney, Hospitality & Well-being Lead at Ashley Grange Nursing Home
It is lovely to hear how well your loved ones are doing at Ashley Grange. Thank you for taking the time to write this review and letting us know how welcome and supported you feel when visiting and that you can rest assured that your aunt and father-in-law are safe and well cared for. Ashley Grange is always open for visitors to join in activities with their loved ones so please feel to join us anytime. These kind words will be passed on to the whole team at Ashley Grange.
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Review from J H (Daughter of Resident) published on 16 April 2024
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Reply from Lindsay Mahoney, Hospitality & Well-being Lead at Ashley Grange Nursing Home
Thank you for these kind words and for taking the time to write this review. It is so nice to hear that your mum and dad are both together, happy and settled enjoying life at Ashley Grange and that you are assured that they are being well cared for and supported. We will pass on these lovely words to all the staff at Ashley Grange.
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Review from Angela B (Daughter of Resident) published on 10 April 2024
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Reply from Lindsay Mahoney, Hospitality & Well-being Lead at Ashley Grange Nursing Home
Thank you for taking the time to write this review. It's great to hear how your loved one has thrived since being at Ashley Grange. It is especially good to hear that you and your family now have the peace of mind that your loved one is safe and cared for and what was a very stressful time for yourself and your family is now passing with the knowledge that all the staff at Ashley Grange are taking great care of your loved one and dealing with any issue that may arise. Thank you for such kind words which we will be sure to pass on to the manager and staff at Ashley Grange.
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Review from V M (Daughter of Resident) published on 28 November 2023
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Reply from Lindsay Mahoney, Area Administrator at Ashley Grange Nursing Home
We are very pleased to hear how happy you are with the care your father recieved at Ashley Grange. Thank you for taking the time to write this review, which we will pass on to all the staff at Ashley Grange, who will be very happy to hear that their hard work is appreciated.
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Review from Graham F (Son of Resident) published on 28 November 2023
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Reply from Lindsay Mahoney, Area Administrator at Ashley Grange Nursing Home
Thank you so much for taking the time to write these lovely words. It's so nice to hear that your father was looked after and cared for so well at Ashley Grange. We will pass this on to all the staff at Ashley Grange, who will, no doubt, appreciate that their hard work doesn't go unnoticed.
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Review from Sheila L (Daughter of Resident) published on 24 October 2023
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Reply from Jenni Laffoley at Ashley Grange Nursing Home
Thank you so much for your kind comments. We are thrilled that you are happy with the level of care your mother is receiving. We shall pass on your comments to the whole team who will be delighted. Thanks again, best wishes.
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Review from Phil P (Son of Resident) published on 21 August 2023
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Reply from Jenni Laffoley at Ashley Grange Nursing Home
Thank you so much for your lovely words about the care your father receives at Ashley Grange. We are so pleased you are happy with the level of care he is receiving and the team will be delighted to receive this feedback. We want everyone to feel at home at Ashley Grange, including our residents' friends and family - we will look forward to seeing you again soon.
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Review from J W (Friend of Resident) published on 27 June 2023
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Reply from Lindsay Mahoney, Area Administrator at Ashley Grange Nursing Home
Thank you so much for your kind comment. We will pass this on to the manager and staff at Ashley Grange.
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Review from Jill J (Daughter of Resident) published on 21 June 2023
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Reply from Lindsay Mahoney, Area Administrator at Ashley Grange Nursing Home
Thank you so much for your extremely kind words. Its great to hear that your dad enjoyed his time at Ashley Grange and that you were able to be at ease knowing he was in in the capable hands of our care staff. We will pass on these kind words to all the staff at Ashley Grange, I am sure they will be very pleased to hear this.
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Review from Keith B (Son of Resident) published on 27 April 2023
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Reply from Diana Nisbet, Marketing Executive at Ashley Grange Nursing Home
That's so great to hear that you've never seen your mum so happy - smiling and singing along! We'll take great pleasure in passing those words on to our team at Ashley Grange - so thank you very much for taking the time to send in your review.
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Review from P R (Daughter of Resident) published on 26 April 2023
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Reply from Diana Nisbet, Marketing Executive at Ashley Grange Nursing Home
Thank you so much for taking the time and trouble to submit this lovely review of our Ashley Grange home. The team at Ashley Grange will be absolutely delighted to read your words too. Warm wishes to you and your family.
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Review from C G (Granddaughter of Resident) published on 18 April 2023
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Reply from Diana Nisbet, Marketing Executive at Ashley Grange Nursing Home
What a pleasure to read such a wonderful review of our Ashley Grange home and our team there! It's so kind of you to take the time to send in these comments it's such a boost for our care teams to read these reviews and we'll take great pleasure in passing them on. All the very best to you and your family.
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Review from M G (Grandson of Resident) published on 18 April 2023
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Reply from Diana Nisbet, Marketing Executive at Ashley Grange Nursing Home
It's so lovely to read such a warm and sincere view of your feelings on Ashley Grange, our team and the care your grandad is receiving there. We're so proud of our teams and they will be absolutely thrilled to read your review. It's great to hear that your grandad is smiling again and the peace of mind it has given you to have seen that. Warm wishes to you and your family and thanks again for the wonderful words.
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The Review Score of 9.8 (9.837) out of 10 for Ashley Grange Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 21 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.837 for Ashley Grange Nursing Home is calculated as follows: ( (212 Excellents x 5) + (37 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 251 Ratings = 4.837
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Ashley Grange Nursing Home is based on 21 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 55 registered maximum number of service users is 11, which has been reached with 21 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 17 Jan 2023
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Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Job Title: Home Manager
Joined: 2024
I recently joined Hartford Care and I am looking forward to seeing you soon at Ashley Grange.
Job Title: Deputy Manager
Joined: 2024
I have recently taken on the role of Deputy Home Manager at Ashley Grange. I am a nurse with more than 20 years of experience in healthcare, having specialised in various areas, particularly in palliative and end-of-life care. A lifelong desire to support others has been my driving force. I have successfully channelled this passion and my desire to create a positive influence as a registered nurse. I find great joy in building connections with my residents and being a part of their development and well-being. Since my graduation, I have committed myself to the development and improvement of healthcare systems, processes, and policies, consistently aiming to deliver the highest quality of care to my residents.
As Deputy Manager, I aim to create a supportive atmosphere for both our residents and staff. I strive to embody excellence, foster compassion and empathy, and guide a cohesive team that recognises the opportunities for enhanced success through collaboration.