Review from D B (Son of Resident) published on 23 March 2023
Submitted via Postal Card • Report

Overall Experience

My mother is like a changed lady, smiling happily and relayed. The staff are very courteous and made her feel at home.

Reply from Diana Nisbet, Marketing Executive at Ashley Grange Nursing Home

What a pleasure to read your wonderful review of our Ashley Grange home, following your mother's recent respite stay. We're absolutely delighted that you've seen such a positive change in her and thank you so much for taking the time to submit such lovely comments about our team.

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Review from R F (Son of Resident) published on 17 March 2023
Submitted via Postal Card • Report

Overall Experience

I have nothing but good things to say about the care that my mother has received whilst she has been at Ashley Grange. Caring and with a smile at all times.

Reply from Diana Nisbet, Marketing Executive at Ashley Grange Nursing Home

It's wonderful to read your very positive review of our Ashley Grange home and our fabulous team, who will be thrilled to read this too. Thanks so much for taking the time to send in your comments.

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Review from R I (Niece of Resident) published on 17 March 2023
Submitted via Website • Report

Overall Experience

I spent 24 hours at the home during my aunt's sudden deterioration and her death. During this time the kindness and care shown to myself and my aunt was exemplary. From the moment I arrived, warmth, kindness and excellent nursing care. Spotless cleanliness and I could not fault any part of my experience

during a very difficult time. I want to mention every member of staff I can across was polite kind and respectful. My background is in healthcare and I cannot praise the home enough, it is a long time since I have seen such high standards and empathy from every member of staff consistently over my whole visit.

Reply from Diana Nisbet, Marketing Executive at Ashley Grange Nursing Home

Thank you so much for taking the time to send in your extremely positive comments regarding your experience of our Ashley Grange Home, at what must be a very difficult time for you, following your aunt's death. It's wonderful to read your words of praise and we'll take great pleasure in passing them on to the whole team at Ashley Grange. With our very warm wishes.

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Review from Pauline E (Sister of Resident) published on 30 January 2023
Submitted via Postal Card • Report

Overall Experience

I've visited several times prior to this but the whole atmosphere in the care home had changed this time. The staff were very attentive and social, I was happy to ask questions without feeling it was an inconvenience and the empathy with residents was very apparent. The place felt homely and there was

a sense of belonging, something I hadn't felt before. Keep it up please.

Reply from Diana Nisbet, Marketing Executive at Ashley Grange Nursing Home

Thank you so much for taking the time to submit your very positive comments, following your recent visit to Ashley Grange. Feedback like this means so much to us all at Hartford Care, particularly the care teams involved, so to read this review is really gratifying and will be so motivating for the great people we have at Ashley Grange. Many thanks again and warm wishes to you.

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Review from Sandra W (Wife of Resident) published on 5 January 2023
Submitted via Postal Card • Report

Overall Experience

My husband enjoyed a short stay at Ashley Grange Nursing Home after being discharged from hospital. The care and attention were exemplary. The staff were helpful and reassuring.

Reply from Jenni Laffoley, Marketing Coordinator at Ashley Grange Nursing Home

Thank you for your kind review of Ashley Grange. We are pleased we were able to provide your husband with the care and attention he required during his short stay with us.

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Review from H V (Daughter of Resident) published on 19 December 2022
Submitted via Website • Report

Overall Experience

This home was absolutely dreadful! Read the CQC report - it highlights most of what myself and my Mum went through. Everybody at the home lied including when a complaint was made with the evidence.
This all happened between March and June 2022. I believe there were many complaints which is why CQC

stepped in. It's unfair to list all my concerns as measures may be in place to correct them but if you are thinking of using this home, read the report and then satisfy yourself that changes can be maintained.

Reply from Jenni Laffoley, Marketing Manager (Brand) at Ashley Grange Nursing Home

We were disappointed to read your review of Ashley Grange, we take all feedback very seriously. Since the CQC inspection, we have been working hard with them and our stakeholders to deliver a quality improvement plan. Over the past six months, since your mother left our home, we have a new management team in place, who have made significant progress in implementing the necessary changes. A rigorous recruitment drive has been delivered, including the appointment of a senior nurse to bolster the team and enhance residents' well-being. A state-of-the-art nurse call system has been installed to improve the safety of our residents. In addition, Ashley Grange has been undergoing extensive renovations, with a significant investment of approx. £750k to improve the facilities and decor throughout the property. Following a recent relative, staff, and resident survey, we have been pleased with the positive response and acknowledgement of the improvements seen throughout the home.

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Review from Christopher P (Resident) published on 11 November 2022
Submitted via Postal Card • Report

Overall Experience

On my departure from hospital to my arrival at Ashley Grange Nursing Home, my initial greeting I would give 100%. The bedroom was ready to a five-star standard. The manageress is beautiful. The staff are well presented. Extremely 100% well medically experienced and know the full meaning of tender loving

care without a doubt. The cleanliness is 200%. The chef is 1000%. The medical staff 500%. Everything is recommendable.

Reply from Jenni Laffoley, Marketing Manager (Brand) at Ashley Grange Nursing Home

Thank you for your review. We are thrilled to hear you had such a good experience at Ashley Grange and we're so pleased you rate the care you received from our team and all the other amenities available at our home so highly.

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Review from Linda F (Daughter of Resident) published on 7 October 2022
Submitted via Website • Report

Overall Experience

My mother was only at the home for just under two weeks before she died. I should like to thank the manager and her team for all of their support. The manager helped enormously, responding instantly to assist in facilitating her discharge from hospital and into the home, it was a very difficult time.

The evidence of attention to mum's personal care and respect for her dignity was immediately evident and we were able to visit as and when we wanted. We were able to be with our mum when she passed during which time, we experienced respect and support. Every worker I encountered from a nurse to a cleaner was friendly responsive and extremely helpful. Please note that mum was bedridden and semi-conscious for the duration of her stay, so my experience of the services was limited. However, the residents I did encounter looked happy, well presented and supervised.

Reply from Jenni Laffoley, Marketing Manager (Brand) at Ashley Grange Nursing Home

Thank you so much for your very kind words about Ashley Grange. Please accept our deepest sympathies for the loss of your mother. It was a pleasure for us to care for her in her last few weeks and we're glad you and your family felt supported during this difficult time. We will pass on your thanks to all the team who cared for her.

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Review from F C (Resident) published on 19 August 2022
Submitted via Postal Card • Report

Overall Experience

I have been extremely happy during my stay. The staff treat you with dignity and any problems are dealt with quickly. My room was cleaned daily and I would highly recommend the nursing home. The food is amazing. Laundry service very good.

Reply from Alison Reijman, PR Coordinator at Ashley Grange Nursing Home

Thank you so much for your very kind remarks about Ashley Grange. We are so pleased your stay with us has been a happy one, and we really appreciate your glowing recommendation. We shall share your comments with all the team here.

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Review from Christine S (Wife of Resident) published on 8 August 2022
Submitted via Website • Report

Overall Experience

My husband was admitted here from hospital. They have gradually brought him nearly back to the man that went into hospital. He loves all the staff and a few have been especially kind to him, especially when he feels agitated and nervous.

Reply from Alison Reijman, PR Coordinator at Ashley Grange Nursing Home

Thank you for your lovely words about Ashley Grange. It is a pleasure to have you and your husband as part of our family. We are so delighted to see your husband getting better and stronger in our care. We shall share your review with all the team here so they know how much you appreciate everything they are doing to support him.

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Review from Philip N (Son of Resident) published on 13 June 2022
Submitted via Postal Card • Report

Overall Experience

My mother stayed at Ashley Grange for about 5 years. During that time she has received excellent care, attention, and support. The staff are kind and always kept the family informed if a change in mum's condition or treatment occurred. During mum's final days and hours there was always someone with

her when the family were not in attendance.

Reply from Alison Reijman, PR Coordinator at Ashley Grange Nursing Home

Thank you so much for your very positive feedback about Ashley Grange. It was our pleasure to look after your mother during her five years with us. We are delighted that you are happy with the care and support we gave her during this time.

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Review from Maureen P (Friend of Resident) published on 15 February 2022
Submitted via Postal Card • Report

Overall Experience

After not being able to visit for almost two years my visit yesterday was very impressive! The home is in the process of refurbishment and what a pleasant place to see! Most of the ground floor is finished with bright walls and new flooring throughout. Pleasant smells everywhere, smiling, happy staff

everywhere. Covid checks are made on entering and hopefully, this will keep the home germ-free!

Reply from Alison Reijman, PR Coordinator at Ashley Grange Nursing Home

Thank you so much for your wonderful review of Ashley Grange. We are all very excited about the transformation that our lovely nursing home is undergoing, which will make it a modern, bright, comfortable, and welcoming place for all our ladies, gentlemen, team members, and visitors. We cannot wait for more people to come and visit us once it is completed.

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Review from Clayton S (Son of Resident) published on 7 February 2022
Submitted via Postal Card • Report

Overall Experience

I went to see my mother for the first time at Ashley Grange and I was extremely happy with the staff, my mother's room, the facilities, and most of all my mother was very comfortable and happy with everything. Mum also said that the food was excellent! The home was originally a stop-off for my mother

after hospital but now we have decided that the home offers everything that my mother needs.

Reply from Alison Reijman, PR Coordinator at Ashley Grange Nursing Home

What a wonderful review of Ashley Grange. Thank you for your very positive feedback. We are delighted that you chose us as your preferred home for your mother. It is our pleasure to care for your Mum and to see her so comfortable and happy. We shall pass on her compliments to our amazing chef and also the team who are caring for her.

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Review from E C (Son of Resident) published on 14 January 2022
Submitted via Website • Report

Overall Experience

Mum has only recently gone to the home but the staff seem very caring and the room is very clean. The staff are requesting background information about Mum so they can build a care plan which as a family we really appreciate the effort.

Reply from Alison Reijman, PR Coordinator at Ashley Grange Nursing Home

Thank you very much for your very positive comments about Ashley Grange. We are delighted to welcome your Mum and yourselves into our Ashley Grange family. We will share your lovely review with the team who are looking after your Mum so they know how much you appreciate everything they are doing to ensure she receives the best possible care from us.

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Review from B D (Brother of Resident) published on 4 August 2021
Submitted via Postal Card • Report

Overall Experience

Poor communication, conflicting reports, unable to contact as phones unanswered. Some staff were rude and abrupt. No handwashing facilities on entry as taps not working.

Reply from Alison Reijman, PR Coordinator at Ashley Grange Nursing Home

Thank you for taking the time to leave a review about Ashley Grange. As we understand it, you have spoken with the operations director and she was able to discuss with you some of your concerns. We acknowledge that the home is currently undergoing an extensive refurbishment and as such, the hand wash basin is no longer in use in reception. However, adequate facilities are offered including hand sanitiser, prior to putting on full PPE for visits.
We are sorry you felt the team were anything other than professional and that the phones were not answered in a timely manner. All our team are working exceptionally long hours to support the increased pressures in the care sector due to the pandemic and we are aware there is always frustration when staff are unable to share confidential information over the phone. We always look to learn and develop our service through feedback so we thank you for allowing us to have responded prior to your review.

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Review from Linda S (Niece of Resident) published on 7 June 2021
Submitted via Postal Card • Report

Overall Experience

My aunt has been a resident at Ashley Grange for 3 years now. She was made to feel very welcome from the minute she arrived even though it was late in the day. The staff were so kind and understanding towards her. I know she feels very safe in her surroundings and all the staff have been amazing during

the very difficult period of lockdown.

Reply from Alison Reijman, PR Coordinator at Ashley Grange Nursing Home

Thank you so much for your very positive comments about Ashley Grange. It is our pleasure to care for your aunt and to ensure she continues to feel safe during these very challenging times. We shall share your review with the dedicated team who are looking after her.

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Review from Alan H (Husband of Resident) published on 14 May 2021
Submitted via Website • Report

Overall Experience

Although this review is confined to the last 12 months my comments relate to the care my wife has enjoyed for the last six years. During this time the quality of care in all departments, and the dedication shown by all staff have been consistently first class. My only reservation is that the infrastructure

of the site is getting 'tired' and some refurbishing is needed (in particular the car parking area, including the abandoned building site at the Western area of the site.)

Reply from Alison Reijman, PR Coordinator at Ashley Grange Nursing Home

Thank you very much for your very positive feedback about the care your wife is enjoying from us here at Ashley Grange. We are delighted you are happy about the high standards of care she is receiving from our dedicated professional team. You may be aware that Ashley Grange was acquired in November 2020 by Hartford Care, the award-winning care home provider. Hartford Care is committed to continuing the wonderful work there and one of its priorities is to completely refurbish Ashley Grange to turn it into a modern-looking and welcoming environment for its residents, staff and visitors. This is currently underway and we hope you will like the transformation of Ashley Grange once it is completed.

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Review from A H (Friend of Resident) published on 14 August 2019
Submitted via Postal Card • Report

Overall Experience

My friend made such a good recovery while she stayed at Ashley Grange. She was happy and well cared for and this contributed to her full recovery. The staff are so kind and considerate, thoughtful and polite. My friend loved the delicious food.

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Ashley Grange Nursing Home

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