Ashgrove House

63 Station Road, Purton, Swindon SN5 4AJ
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8.8 34 Reviews
  • Ashgrove House, Swindon
Ashgrove House is located within a pleasant village environment, with its own landscaped gardens and excellent access to nearby amenities.

The key commitment of staff is to preserve dignity, support independent living and to promote self-esteem. Care workers get to know the whole person and are experienced in a wide range of disciplines, including terminal illness.

Professionals can be contacted at any time of the day or night and residents have their choice of daily activities or relaxation respected. Assisted bathrooms are ideal for those with mobility issues.

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Care Provided by Ashgrove House

  • Primary Care Categories
  • Dementia
  • Learning Disability
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 35 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Anorexia/Bulimia/Self Harming
  • Asperger Syndrome
  • Autism/ASD
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Drug Dependence (past or present)
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Profound & Multiple Learning Disabilities
  • Schizophrenia
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Independent Living Training
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Owner
  • Mr & Mrs K Trowbridge
  • Person in charge
  • Michelle McKeever (Manager)
  • Admission Criteria
    • Over 30 years old
    • Ages 30+
  • Room Information
    • Single Rooms (33)
    • Couples/Companion Rooms (1)
    • Single Rooms with ensuite Wet Room (3)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2016
    • Number of floors: 2

Funding & Fees Guide for Ashgrove House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,340 – £1,875
    • Self-Funded Residential Dementia Care £1,340 – £1,875
    • Self-Funded Nursing Care £1,340 – £1,875
    • Self-Funded Nursing Dementia Care £1,340 – £1,874
    • RESPITE Self-Funded Residential Care £1,875 – £1,875
    • RESPITE Self-Funded Residential Dementia Care £1,875 – £1,875
    • RESPITE Self-Funded Nursing Care £1,875 – £1,875
    • RESPITE Self-Funded Nursing Dementia Care £1,875 – £1,875

  • Our fees are all inclusive of lots of extra amenities including Disabled Transport, Physiotherapy, Hairdressing, weekly massages, newspapers and magazines, free use of café for you and your visitors, outings and trips, and chiropody.
    We always strive to agree a framework rate with the local Council so that if an individual's money falls below the threshold (currently £23,250), then the Council will usually agree to fund your fees indefinitely. Fees listed do not include FNC which is paid directly to the Care Home where eligible.
  • (these prices are only a guideline, please contact Ashgrove House to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visiting is not normally restricted
    Free cafe which is open to visitors towards the rear of Ashgrove House


  • Parking

  • The Home aim to keep spaces available to all visitors down the side of the nursing home near the main entrance.
    Parking is also available on the main road outside


Ashgrove House Reviews (34)

Total of 34, showing 1-20
8.8

Ashgrove House has a Review Score of 8.8 (8.779) out of 10, based on 4 reviews in the last 2 years. Over all time Ashgrove House has 34 reviews.

Overall Experience

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Date Published

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Review from Paul H (Son of Resident) published on 21 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been a resident at Ashgrove House since May 2023. We couldn't ask for a better care home. I feel my mum is safe, cared for and looked after. The food is excellent and there is entertainment every day and lots of trips. There are lots of staff and they are all caring and very efficient. A
happy wonderful place.

Reply from Michelle Mckeever, manager at Ashgrove House

Thank you for the lovely feed back. I will ensure your comments are shared with the team.


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Review from C P (Daughter of Resident) published on 8 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum had a serious stroke in May and went to Ashgrove House after a month in the hospital and palliative care. We were immediately struck by the welcoming atmosphere and the approachability of the staff. My mum had been living at home with support and never thought she would need a nursing home, however,
the kindness and attention to all her needs helped her make the adjustment and relax into her new life. The last months of her life were peaceful and comfortable.

Reply from Michelle Mckeever, manager at Ashgrove House

Thank you for your lovely review. Your mother will be greatly missed by us all.


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Review from Hannah T (Daughter of Resident) published on 24 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Ashgrove House is the perfect place for Mum since she moved in, in July. We can only say that Mum has been thriving since moving in. There is a real hub of activity every day with quiet areas to go to if needed. The staff are really caring and know Mum and her little ways. Mum was always a very sociable
person and loves talking but was struggling to take care of herself, her world was gradually becoming smaller and now it has opened up again. We have used the van to bring Mum home on Christmas Day. She loves the trips out. Food is plenty! Ashgrove House is open to suggestions. They make us feel very welcome. Thank you so much!

Reply from Michelle Mckeever, manager at Ashgrove House

Thank you for taking the time to write such a lovely review. It is an absolute pleasure to have your mum with us, and your feedback will be shared with the whole team.


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Review from Jane E (Daughter of Resident) published on 15 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been at Ashgrove House for 20 months and during that time she has been treated with care and respect. Over Christmas, I was able to have meals with Mum and on Christmas Day Father Christmas arrived with presents for all the residents. The love and care taken are exceptional and the entertainment
team is innovative, providing a wide range of experiences for residents. Having visited a number of nursing homes in the area I am so pleased that we chose Ashgrove.

Reply from Sara Glendenning, Activities Coordinator at Ashgrove House

Thank you very much for your kind words. We are so pleased you and your mum are happy she is with us at Ashgrove.


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Review from S H (Sister of Resident) published on 9 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My lovely sister went into Ashgrove to have palliative care on 14th December 2022. The care that was given and the compassion shown to her and our family was above and beyond. Just taking the time to go into her room for a chat meant a lot to her, sadly she passed away on the 22nd December 2022 just
over a week in their care, and I saw how wonderful they were. Be so proud of yourselves, it will never be forgotten. Love to you all from her sister and family.

Reply from Michelle Mckeever, Manager at Ashgrove House

Thank you for your lovely review, which will be shared with the staff team. It was an absolute pleasure to meet you all and to care for your lovely sister who will remain in our thoughts.


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Review from A M (Daughter of Resident) published on 28 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall I am very satisfied with Ashgrove. Occasionally they have forgotten to communicate information to me - Mum had covid but I did not know (Nov 2020). They do not send regular updates about whether the home is open or closed due to covid or what the 'new rules' are.

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Review from C S (Daughter of Resident) published on 15 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

For the first time in months, I get to actually sleep at night. Knowing my mum is safe and sound and being well looked after. She loves her room and the staff are marvellous. I call them angels.

Reply from Michelle Mckeever, Manager at Ashgrove House

Thank you for your lovely words. We are so pleased that you have peace of mind knowing that your mum is safe. It is an absolute pleasure to be part of her life.


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Review from Roy W (Son of Resident) published on 15 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Ashgrove staff have taken very good care of my mother despite her tendency to fall. They always let me know if there has been an incident and have made sure she does not come to any harm. My mother can be very difficult at times but the staff are extremely patient with her.

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Review from F C (Daughter of Resident) published on 16 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A welcoming and reassuring move under difficult circumstances whilst in lockdown due to covid-19. At all times I was reassured despite not being able to visit. I am made to feel that the care of my father is their primary concern. I am kept informed and able to speak to them any time I wish to. My father's
care is first class and carried out very caringly and with the utmost dignity. 'This is his home' is a wonderful mantra - thank you.

Reply from Michelle Mckeever, Manager at Ashgrove House

Thank you for your review and feedback, it is much appreciated and will be shared with our team.


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Review from Carol G (Daughter of Resident) published on 24 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Ashgrove is a very warm and welcoming care home. It has a very friendly atmosphere and all the staff are amazing. The residents are very well cared for and I consider myself lucky that we found such a wonderful home for my mother. The staff treat residents and the relatives like family.

Reply from Michelle Mckeever, Manager at Ashgrove House

Thank you for your lovely review and feedback. I will ensure this is shared with the team at Ashgrove House. Kindest regards, Michelle.


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Review from Vivienne C (Niece of Resident) published on 24 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My relative has been very well cared for and all health needs managed very well. Staff always inform the family of any changes in health and medication. The staff are kind, helpful, caring and polite and always ask after the relative's family. This has been a very difficult time and the care and service
has been excellent.

Reply from Michelle Mckeever, Manager at Ashgrove House

Thank you for your lovely review, it is most appreciated. I will ensure your feedback is shared with the team. Kindest regards, Michelle.


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Review from E W (Daughter of Resident) published on 24 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very happy with mum's care, especially since covid 19. From staff to management that deal with mum's daily needs I have no complaints.

Reply from Michelle Mckeever, Manager at Ashgrove House

Thank you for your review and feedback which is much appreciated. I will ensure this is shared with the team at Ashgrove House. Kindest regards, Michelle.


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Review from Ann J (Sister of Resident) published on 22 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother has been a resident for over 10 years. The care has been first-rate for all of those years. Personal care from all the staff has been like home from home. Friendships, outings, social life is encouraged. Food, all meals are of a very high standard. If left in a position on our own, my husband
and I would very happily settle at Ashgrove.

Reply from Michelle Mckeever, manager at Ashgrove House

Thank you for your lovely feedback and for sharing your views. You know you would always be assured of a warm welcome to our Ashgrove family and we have always enjoyed your many visits.


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Review from Lee S (Son of Resident) published on 3 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father suffered from dementia and was unable to walk.
He had a happy last year due almost entirely to the care and attention of the wonderful staff.
Even though I lived away from Purton I knew he was safe and looked after.
When you arrive do not be put off by the slightly tired look of the place
or you will be making the mistake of judging a book by its cover.
This home is fantastic.

Reply from Michelle Mckeever, manager at Ashgrove House

Thank you for your review. I know I speak for us all when I say it was indeed an honour and a pleasure to care for your father and to get to know you all.


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Review from Jen G (Daughter of Resident) published on 22 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mum was admitted for end of life care and from day one the care and support mum and we as a family received was wonderful. Nothing was too much trouble for any of the staff and mum said: "they can't do enough for me". The cooks continued to offer foods to tempt mum and also ensured the family were
offered gorgeous food and drinks whilst we were with mum.
Thank you, you all so deserve the outstanding CQC rating you have an amazing home, owner and staff team.

Reply from Michelle Mckeever, manager at Ashgrove House

Thank you for the lovely feedback which will be shared with the staff team. It was indeed a pleasure to have known your Mother.


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Review from Lesley W (Wife of Resident) published on 22 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have always found my husband's care to be of the utmost standard and extremely pleased with the care he receives.

Reply from Michelle Mckeever, manager at Ashgrove House

Thanks for your lovely feedback, this will be shared with the staff team.


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Review from R B (Niece of Resident) published on 22 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt has moved from London to live nearer to me in Gloucestershire. I have been very happy with the way in which she has settled and it has been just over a year and I can see a real difference in her overall health and happiness, in fact, she has told me the staff are very good and she is happy.
I am able to visit my aunt regularly and the staff and standard of care are always very good. Thank you for helping me to feel that my aunt is in a loving and caring place.

Reply from Michelle Mckeever, manager at Ashgrove House

Thank you for the lovely feedback, we will share this with the staff team.


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Review from Peter S (Son of Resident) published on 14 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I could think of nowhere better. The care and love shown by the staff to my mother is outstanding in all respects and she feels safe, secure and at home.
All the family is made welcome. This is a team which doesn't just go the extra mile. They would run a marathon to make my mother's life good.

Reply from Michelle Mckeever, Manager at Ashgrove House

Thank you for the wonderful review and the lovely comments which will be shared with the staff team.


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Review from M C (Sister of Resident) published on 14 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Friendly, helpful staff. Food and drink excellent to suit the resident.
Medical care very good, personal care very good. Residents hair is well looked after. This is very important to her.
The resident is comfortable and staff are very kind and there is an excellent range of activities.

Reply from Michelle Mckeever, Manager at Ashgrove House

Thank you for reviewing the services and care we provide at Ashgrove House. Your feedback is important to us and I will ensure your review and comments are shared with the staff team.


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Review from S P (Daughter of Resident) published on 8 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A very caring environment where both residents and their families are supported.
Great staff who worked incredibly hard to make the home a real home where residents feel safe and secure.

Reply from Michelle Mckeever, Manager at Ashgrove House

Thank you for your lovely review, your feedback is very welcome and will be shared with the staff team.


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Current Review Score: 8.8 (8.779)

Overview of Review Score

The Review Score of 8.8 (8.779) out of 10 for Ashgrove House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 4 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.9 out of 5 from 4 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.833 for Ashgrove House is calculated as follows: ( (41 Excellents x 5) + (6 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 48 Ratings = 4.833

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 3.946 Points relating to the number of positive Reviews for Ashgrove House is based on 4 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 = 3.375

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 35 registered maximum number of service users is 7. 4 Positive Reviews ÷ 7 = 0.571

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 6 Nov 2018

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Outstanding

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (1)

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Frequently Asked Questions about Ashgrove House

What types of Care is Ashgrove House registered for?

Older Person Care, Dementia, Respite Care, Learning Disability, Mental Health Condition, Physical Disability, Sensory Impairment, No Medical Intervention & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Ashgrove House provide?

Palliative Care, Day Care, Convalescent Care, Physiotherapy, Independent Living Training, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Ashgrove House have?

There are 33 Single Rooms and 1 Couple/Companion Room.

What are the Facilities & Services at Ashgrove House?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Ashgrove House to the centre of Swindon?

4.0 mile(s) as the crow flies, distance by road may be significantly further.