Ashgrove House

63 Station Road, Purton, Swindon SN5 4AJ
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8.8 34 Reviews
  • Ashgrove House, Swindon
Ashgrove House is located within a pleasant village environment, with its own landscaped gardens and excellent access to nearby amenities.

The key commitment of staff is to preserve dignity, support independent living and to promote self-esteem. Care workers get to know the whole person and are experienced in a wide range of disciplines, including terminal illness.

Professionals can be contacted at any time of the day or night and residents have their choice of daily activities or relaxation respected. Assisted bathrooms are ideal for those with mobility issues.

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Care Provided by Ashgrove House

  • Primary Care Categories
  • Dementia
  • Learning Disability
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 35 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Anorexia/Bulimia/Self Harming
  • Asperger Syndrome
  • Autism/ASD
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Drug Dependence (past or present)
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Profound & Multiple Learning Disabilities
  • Schizophrenia
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Independent Living Training
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Owner
  • Mr & Mrs K Trowbridge
  • Person in charge
  • Michelle McKeever (Manager)
  • Admission Criteria
    • Over 30 years old
    • Ages 30+
  • Room Information
    • Single Rooms (33)
    • Couples/Companion Rooms (1)
    • Single Rooms with ensuite Wet Room (3)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2016
    • Number of floors: 2

Funding & Fees Guide for Ashgrove House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,340 – £1,875
    • Self-Funded Residential Dementia Care £1,340 – £1,875
    • Self-Funded Nursing Care £1,340 – £1,875
    • Self-Funded Nursing Dementia Care £1,340 – £1,874
    • RESPITE Self-Funded Residential Care £1,875 – £1,875
    • RESPITE Self-Funded Residential Dementia Care £1,875 – £1,875
    • RESPITE Self-Funded Nursing Care £1,875 – £1,875
    • RESPITE Self-Funded Nursing Dementia Care £1,875 – £1,875

  • Our fees are all inclusive of lots of extra amenities including Disabled Transport, Physiotherapy, Hairdressing, weekly massages, newspapers and magazines, free use of café for you and your visitors, outings and trips, and chiropody.
    We always strive to agree a framework rate with the local Council so that if an individual's money falls below the threshold (currently £23,250), then the Council will usually agree to fund your fees indefinitely. Fees listed do not include FNC which is paid directly to the Care Home where eligible.
  • (these prices are only a guideline, please contact Ashgrove House to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visiting is not normally restricted
    Free cafe which is open to visitors towards the rear of Ashgrove House


  • Parking

  • The Home aim to keep spaces available to all visitors down the side of the nursing home near the main entrance.
    Parking is also available on the main road outside


Ashgrove House Reviews (34)

Total of 34, showing 21-34
8.8

Ashgrove House has a Review Score of 8.8 (8.779) out of 10, based on 4 reviews in the last 2 years. Over all time Ashgrove House has 34 reviews.

Overall Experience

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Review from D D (Daughter of Resident) published on 8 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been a patient in Ashgrove for two years.
He has full mental capacity and mobilises with a walker.
He has a large bedroom and can negotiate the furniture easily.
The lounge area is comfortable and bright.
There is a garden for warmer days.
The home has a very friendly, homely atmosphere,
a credit to all the staff who work there.
Carers and nurses are compassionate, understanding and efficient.
All the staff are approachable and reactive to any personal concerns and health issues.
The food is excellent, good quality with choices at meal times.
Activities vary daily and include visiting entertainment. Trips out include the theatre, garden centres, seaside visits and pub lunches.
Dad is extremely happy at Ashgrove.
It's home from home.

Reply from Michelle Mckeever, Manager at Ashgrove House

Thanks for your lovely feedback. We will ensure this is shared with the staff team.


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Review from Trevor T (Cousin of Resident) published on 8 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My cousin has been a resident at Ashgrove House for six years.
She has received exceptional care together with dignity and kindness from the staff and management.
Communication with the staff has been very good and visitors are always made most welcome.
The nursing home has a 'happy' atmosphere.

Reply from Michelle Mckeever, Manager at Ashgrove House

Thank you for your lovely feedback, we will ensure your comments are shared with the staff team.


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Review from E P (Wife of Resident) published on 8 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been a resident at Ashgrove House for nearly 3 years.
In all that time he has been so well cared for that despite being very vulnerable he has thrived.
The family atmosphere is always welcoming and friendly partly because the staff have also been there a long time and feel very positive
about the quality of care they give.
They are justly proud of their home.

Reply from Michelle Mckeever, Manager at Ashgrove House

Thank you for review and the lovely feedback. We will ensure your comments are shared with the staff team.


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Review from Richard C (Power of Attorney of Resident) published on 8 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Although the room is fairly spartan, it is what my former client wanted. (I am a retired solicitor).
She has been very well looked after. She has her bad days and is always treated very kindly and patiently if they happen.
She appreciates their kindness.

Reply from Michelle Mckeever, manager at Ashgrove House

Thank you for your review. We always value feedback and will share your comments with the staff team.


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Review from Sue G (Daughter of Resident) published on 8 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care and support my mother and us, as a family, have received is second to none.
Nothing is too much trouble.
The care staff are wonderful and we are always made to feel welcome.
My mother has responded so well to their care and attention and we are all very grateful for everything you all do.
Thank
you so much.

Reply from Michelle Mckeever, Manager at Ashgrove House

Thank you for your lovely review, your feedback is much appreciated and will be shared with our staff team.


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Review from Glynn S (Respite Resident) published on 17 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My short stay at Ashgrove House was for respite care, whilst my wife took a well earned holiday (a cruise). I was treated with great respect by all staff, and they made every effort to help me. I do suffer with a number of illnesses, sadly but I was treated so well that I really didn't notice them.
The moment I arrived I was shown to a most pleasant room and served an enjoyable lunch. The lunch was to be the first of many enjoyable meals, with such a wide choice that I could not have done better in a top class hotel. All the staff whatever their job were always helpful, always cheerful, always interested in you and how they could be of help to you. From day one I was only a bell-push away from any assistance I needed. Well done and grateful thanks to them all.

Reply from Michelle Mckeever, manager at Ashgrove House

Thank you for your wonderful feedback. It was a pleasure and an honour to have you staying with us.


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Review from Julie J (Daughter of Resident) published on 15 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff go the extra mile to not only care for residents but understand how they and their relatives are feeling. After my Mum passed away, the support given has been amazing, even at busy times someone will find time to speak.

Reply from Michelle McKeever, Manager at Ashgrove House

Thank you for your lovely comments, we will pass your feedback on to the staff.


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Review from Kim M (Daughter-in-law of Resident) published on 8 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After a hospital admission, we needed somewhere for my father-in-law to recover enough to cope at home. We didn't need to look far as Ashgrove House is a fantastic home. Staff are brilliant and care exceptional and with the bonus of physio provided Dad should be home again soon! I highly recommend this
home, it's the only home I would place any of my family in by choice.

Reply from Keith Trowbridge, Owner at Ashgrove House

Thank you for your lovely review - we will pass it onto the team.


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Review from Dorothy R (Sister of Resident) published on 6 September 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you, Ashgrove House for the wonderful care you give. Plenty of entertainment & things going on also & trips out. Very good food menu' s every day. From Management to every member of staff they all go more than the extra mile no matter what level of care that is needed. Residents feel at
home. Visitors are made very welcome & nothing is too much trouble staff are there for us too. Cleaning, laundry & care givers first class. Garden lovely. The Owners also very involved in the amazing running of Ashgrove.

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Review from Bev C (Daughter of Resident) published on 21 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We moved my beloved Mum from an awful care home to Ashgrove House in October 2013. It was such a relief to have her placed in a safe, happy, loving and caring environment. All the staff are amazing with Mum and we are made to feel welcome when we visit. Other care homes should take a look at how Ashgrove
House operate as they could learn a lot. I always recommend Ashgrove House if I am asked. Keep up the good work girls and guys.

Reply from Keith Trowbridge, Owner at Ashgrove House

Thank you for your lovely review Bev. I will take great pleasure in giving this feedback to the team.


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Review from Eileen B (Sister of Resident) published on 1 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Ashgrove House is very homely. The staff are very caring and efficient. As a visitor, they always show interest in me as well as keeping them up to date with my sister's health and care. My whole family are more than satisfied with the care and surroundings at Ashgrove House.

Reply from David Trowbridge, Head Of Sales and Marketing at Ashgrove House

Dear Eileen


Thank you for your lovely review of Ashgrove House, we will continue to carry out an excellent service.


Warm regards,


The team.


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Review from S G (Daughter-in-law of Resident) published on 1 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I always feel welcome when visiting. Excellent communication with regards to my father-in-law's care. There is a wide range of activities going on. Residents are given choice of food and drink at each meal.

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Review from D P (Aunt of Resident) published on 26 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Ashgrove House are excellent, also the care is. When you walk in it is like going into a family home. I am very pleased my aunt is here.

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Review from Natalie M (Daughter of Resident) published on 26 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister and I are so glad we chose this nursing home. The staff are so kind and caring. The home provides entertainment and activities on a daily basis keeping the residents happy and involved. We are always kept updated with news of the home and on how our mother is doing. I would recommend Ashgrove
to anyone who asked.

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Current Review Score: 8.8 (8.779)

Overview of Review Score

The Review Score of 8.8 (8.779) out of 10 for Ashgrove House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 4 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.9 out of 5 from 4 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.833 for Ashgrove House is calculated as follows: ( (41 Excellents x 5) + (6 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 48 Ratings = 4.833

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 3.946 Points relating to the number of positive Reviews for Ashgrove House is based on 4 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 = 3.375

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 35 registered maximum number of service users is 7. 4 Positive Reviews ÷ 7 = 0.571

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 6 Nov 2018

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Outstanding

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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