Your fees cover several areas while in their care.
These services are: Personal care, accommodation,
utilities, use of communal areas, meals, drinks and
snacks, laundry (excluding dry cleaning),
housekeeping, maintenance and activities run by the
home.
Services NOT included in price are: dentistry, chiropody,
physiotherapy, occupational therapy, opticians, hairdressing,
medications, toiletries, clothing, newspapers/magazines.
During your stay, you may need to purchase additional goods
and services. If they are able to provide such goods and
services, they will tell you how much these goods and services
will cost and they expect that you will pay for these goods and
services at the time you request them.
They can accompany loved ones to private appointments,
however the fee attached to this is £21 per hour. Where private taxi
services are used for transportation to appointments the cost should
be paid for by yourself.
Free parking on site.
Athelstan House has a Review Score of 9.6 (9.587) out of 10, based on 14 reviews in the last 2 years. Over all time Athelstan House has 73 reviews.
Review from Andrew P (Son of Resident) published on 10 March 2025
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Rowen Campbell, on behalf of the team at Athelstan House
We appreciate you taking the time to write us a review, thank you. We're honoured to be able to care for your Mum and it's a pleasure to have her with us. Please just let us know if there is ever anything more we can do to support her.
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Review from S W (Wife of Resident) published on 25 February 2025
Submitted via Postal Card •
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5.0 out of 5
Reply from Rowen Campbell, on behalf of the team at Athelstan House
Your feedback means a lot to the whole team, thank you. We appreciate you taking the time to write the review.
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Review from Caroline H (Daughter of Resident) published on 2 October 2024
Submitted via Website •
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5.0 out of 5
Reply from Rowen Campbell, on behalf of the team at Athelstan House
What kind words, thank you! We really appreciate your feedback and we're delighted to hear that your mum is more herself again. It's wonderful to see the progress she has made since she moved to Athelstan House and it's a pleasure to care for her. Do let us know if there is ever anything else we can do to support her or the rest of your family.
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Review from C A (Friend of Resident) published on 24 September 2024
Submitted via Postal Card •
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5.0 out of 5
Reply from Rowen Campbell, on behalf of the team at Athelstan House
It's always good to see you when you come to visit - you're always welcome. Thank you for taking the time to share your experiences of Athelstan House, and for your feedback.
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Review from C W (Friend of Resident) published on 10 September 2024
Submitted via Website •
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4.0 out of 5
Reply from Rowen Campbell, on behalf of the team at Athelstan House
Thank you for taking the time to write us a review and for sharing your experiences of Athelstan House. Our team is working with your friend to help her settle, though we appreciate it does take some people longer than others. It's great to see her joining in with some activities and if there are others she might like to do that we're not currently offering, please just let us know.
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Review from Charlotte E (Daughter of Resident) published on 7 March 2024
Submitted via Postal Card •
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5.0 out of 5
Reply from Rowen Campbell, on behalf of the team at Athelstan House
We're delighted to have your mother with us long-term now and that she is so happy here. It's great that she's joining in with home life. If there is anything more we can do to help her, or you, please just let us know.
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Review from A L (Granddaughter of Resident) published on 7 March 2024
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Rowen Campbell, on behalf of the team at Athelstan House
Thank you for taking the time to write us a review and for sharing your experience of Athelstan House. We're glad to have your grandmother with us. If there is anything else she needs, please just let us know.
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Review from Mark B (Son of Resident) published on 8 January 2024
Submitted via Website •
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5.0 out of 5
Reply from Rowen Campbell, on behalf of the team at Athelstan House
It was a pleasure to have your mother with us at Athelstan and I'm glad she enjoyed her time here. Thank you for taking the time to write us a review and share her experiences of our home.
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Review from Patrick G (Husband of Resident) published on 13 November 2023
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Rowen Campbell, on behalf of the team at Athelstan House
We appreciate you taking the time to write us a review, thank you! Do let us know if there is anything else we can do for your family.
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Review from Natasha C (Daughter of Resident) published on 2 October 2023
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
Reply from Rowen Campbell, on behalf of the team at Athelstan House
We are glad to hear that your dad is settling in well with us here at Athelstan House. We appreciate your feedback, and your taking the time to share it in a review. If there is anything else he needs, please just let us know.
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Review from Kathleen G (Day Care) published on 29 September 2023
Submitted via Postal Card •
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5.0 out of 5
Reply from Rowen Campbell, on behalf of the team at Athelstan House
Thank you for taking the time to write us a review. I'm so glad to hear that you're enjoying our day centre. There are lots more planned in the coming weeks, so I hope you're able to join us.
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Review from Vicky S (Daughter of Resident) published on 6 September 2023
Submitted via Website •
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5.0 out of 5
Reply from Rowen Campbell, on behalf of the team at Athelstan House
Thank you for your kind words and for taking the time to write us a review - we really do appreciate it. It was a privilege to care for your mum and she will be missed by the team on Primrose household.
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Review from C S (Wife of Resident) published on 14 June 2023
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Rowen Campbell, on behalf of the team at Athelstan House
We appreciate you taking the time to write us a review, thank you. I'm glad your husband is happy with us. If there is anything more we can do for him, or for you, please just let us know.
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Review from William S (Resident) published on 8 June 2023
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
Reply from Rowen Campbell, on behalf of the team at Athelstan House
What lovely feedback, thank you! It's been wonderful having you stay with us at Athelstan House and I'm glad the team has been able to accommodate you. We appreciate you taking the time to write us a review.
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Review from J B (Son of Resident) published on 7 March 2023
Submitted via Website •
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5.0 out of 5
Reply from Rowen Campbell, on behalf of at Athelstan House
I'm so glad your dad is happy at Athelstan and that his health is improving too. We appreciate you taking the time to write us a review - thank you - and I will make sure the team sees it, as I know they love to have the feedback.
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Review from Carol R (Daughter of Resident) published on 21 February 2023
Submitted via Postal Card •
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5.0 out of 5
Reply from Rowen Campbell, Regional Marketing Manager at Athelstan House
What kind words, thank you so much. We really appreciate you taking the time to write us a review, and I'm delighted that your mum gets so much enjoyment out of her time at Athelstan - she is welcome any time! I'll pass on your comments to the home manager to share with the team, and in particular the member of staff you mentioned.
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Review from C N (Wife of Resident) published on 21 February 2023
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
Reply from Rowen Campbell, Regional Marketing Manager at Athelstan House
Thank you for sharing your experience with us and for taking the time to submit a review. We do appreciate your feedback and I will pass on your comments to our manager at Athelstan so he can share with the team, particularly your praise for the staff in the day centre - I know it makes a difference to them.
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Review from Carole W (Wife of Resident) published on 21 February 2023
Submitted via Postal Card •
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5.0 out of 5
Reply from Rowen Campbell, Regional Marketing Manager at Athelstan House
Many thanks for taking the time to send us a review of your experience with Athelstan. I know the team will be delighted to hear your feedback so I've passed on the details to the home manager to share with them.
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Review from D R (Brother of Resident) published on 1 February 2023
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Freya Higgs, Marketing Administrator at Athelstan House
Thank you for taking the time to write such a kind review. I am pleased to hear that your brother is happy in the home and enjoys spending time with other residents. I will pass this on to our team - it really does make a difference hearing such lovely words.
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Review from Liz M (Daughter of Resident) published on 1 February 2023
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Freya Higgs, Marketing Administrator at Athelstan House
Thanks for your lovely review. It sounds like your Mum is enjoying life at the home. I will pass this on to our team.
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The Review Score of 9.6 (9.587) out of 10 for Athelstan House is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.7 out of 5 from 14 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.9 out of 5 from 14 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.712 for Athelstan House is calculated as follows: ( (121 Excellents x 5) + (38 Goods x 4) + (3 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 163 Ratings = 4.712
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 4.875 Points relating to the number of positive Reviews for Athelstan House is based on 14 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 80 registered maximum number of service users is 16. 14 Positive Reviews ÷ 16 = 0.875
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 26 Oct 2022
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Job Title: Home Manager
Joined: 2012
Dean started his career with The Orders of St John Care Trust in 2012.
Whilst working for the Trust, Dean has undertaken a variety of roles starting as a Kitchen Assistant before progressing through to a Carer, Care Leader, Head of Care and now a Home Manager.
Dean became Home Manager at Athelstan House in early 2022 and prior to that was Home Manager at Ridgeway House in Royal Wootton Bassett.
Before that, Dean worked at The Cedars in Purton as the Head of Care. Whilst there, he worked with the team to improve care standards and lead the team to achieve a 'Good' rating with the Care Quality Commission.
During his time with the Trust, Dean has worked at several of the Trust homes supporting and indeed achieving an 'Outstanding' CQC rating at one of these homes in February 2017.
In November 2019, Dean was awarded a Chairman’s Commendation Award for meritorious service.
He has completed a QCF Level 5 in Leadership and Management, including Levels 2 & 3 in Health and Social Care, complemented by the Level 3 QCF Dementia Award.
Dean is continually looking to enhance his knowledge and skills which he can then pass on to his team.
His ethos and vision are to ensure that residents living at Athelstan House experience a positive environment, with a team who are happy to develop opportunities and good relationships with the local community.
Job Title: Deputy Home Manager
Joined: 2002
Lucy has worked in the care sector since the age of 18, starting her career as a Care Assistant. From this position, Lucy developed a real passion for the care of the elderly, gaining specific qualifications and experience in residential, nursing and dementia care.
Lucy has worked for OSJCT for 14 years, progressing into a Care Leader role, then Head of Care and is now one of two Deputy Managers at Athelstan House, taking a hands-on approach and being motivated by the happiness of the residents and the team.
Lucy strives to ensure each resident is able to live their life as they choose, having the support and care that they require. Within her role as Head of Care, Lucy supports and supervises the team to continually promote a person-centred approach.
When not working, Lucy enjoys practising her photography, baking celebration cakes and spending time with her young nieces.
Job Title: Deputy Manager
Joined: 2020
Louise previously enjoyed a career in retail before moving into care.
She was the manager at H J Knee department store in Malmesbury before moving briefly to Gloucester and then returning to Malmesbury to begin her career in care.
She started out at another care home and after just one year became Shift Leader where she stayed another 18 months before moving to Athelstan House as Care Leader.
It was early in 2022 that she became Deputy Manager and aside from her care responsibilities in the residential households, Louise also enjoys managing the Athelstan House activities, team.
Louise enjoys finding solutions to any challenges and she loves helping residents and their families.
Outside of work, Louise has four children and in her spare time, enjoys outdoor activities and day trips with the family.
Job Title: Head Nurse
Joined: 2021
Pippa joined us in January 2021 and was drawn to OSJCT being a non-profit organisation having worked for private companies where she felt her values did not fit with their ethos.
She is passionate about providing quality palliative care and enjoys the challenges of wound care and pressure area prevention. She enjoys building relationships with residents, their families/friends and work colleagues to provide quality resident focussed care.
Her previous nursing experience was gained in Vancouver, Canada where she lived for 18 years and has brought with her important, extensive and valuable experience.
Family life is very important, she loves spending time outside walking, hiking, mountain biking when time and the weather permits.
Job Title: Activities Co-ordinator
Joined: 2007
Before starting at Athelstan House, Gail worked with children who had special needs but when the care home opened, she decided on a career change to expand her experience in a different area of care.
She enjoys running activities that make the residents happy and helping to make them smile. There are simply not enough hours in the day!
Job Title: Chef
Joined: 2019
Rafa joined Athelstan House in late summer 2019 and has brought with him a wealth of experience from working in the catering industry.
He trained for four years at catering school in Poland and following this, he became Chef to the Major General of the Polish Army in Warsaw, planning and preparing parties and banquets for the General’s guests.
In 2007 he moved to the UK to work for the Compass Group as a chef at RAF Cranwell where he was responsible for all meals prepared in the kitchen, cooking for 100-300 customers. He managed menu planning, stock control and general supervision of the kitchen team.
More recently, he was Chef for Richmond Villages retirement communities.
In his spare time, Rafa enjoys playing tennis, gardening, music and of course cooking!
Job Title: Head Housekeeper
Joined: 2019
Tracy has 30 years' experience working in the warehousing sector, from meat to furniture. She is relatively new to the area and also decided that a different career direction was in order too.
Job Title: Care Leader
Joined: 2019
Donna’s career in care started 20 years ago, beginning as a Care Assistant and then progressing to a Care Leader when she began working for OSJCT Athelstan House in 2019. Donna has gained NVQ Level 2 in Health and Social Care in 2006 and Level 3 in 2015. Donna is extremely passionate about her own professional development and sharing what she has learnt with others to ensure high standards of care to all our residents. Donna is currently undertaking a Level 4 Apprenticeship. In her role as Care Leader, Donna works in partnership with our residents, families, colleagues and healthcare professionals to ensure the residents are our main focus and that their diverse and complex needs are met daily.
Job Title: Volunteer
Left to right; Lynn, Louisa, Karen, Caroline, Gail (Activities Co-ordinator), Jean and Issy.
Our volunteers play an essential role in supporting our residents and team on a regular basis.
Job Title: Care Leader
Joined: 2023
Blessword started his career with The Orders of St John Care Trust in 2023. He is enthusiastic, and confident working as part of a team. Blessword started as a Carer and soon progressed to being a Care Leader. He is also a trainer for People Moving and Handling at Athelstan House, Malmesbury.
Before joining the Trust, Blessword worked as a Nursing Care Assistant for Highway Polyclinic and part-time Hospital Administrator at Multichoice Hospital in the Midlands of Zimbabwe for two and half years. He also worked as a part-time Ambulance Technician, Healthcare Assistant for NectaCare Family Private Clinics and for NSSA Workers Compensation Rehabilitation Centre which specialised in comprehensive clinical treatment, including therapeutic and skills training for injured workers to enable speedy re-integration into communities and work situations In Zimbabwe.
Blessword has been commended for his excellent interpersonal and communication skills. He holds a certificate in Systemic Counselling from the National University of Science & Technology Zimbabwe, trained by the Medical Laboratory Clinical & Scientist Council of Zimbabwe for HIV Testing & Counselling, holds a certificate in Emergency Medical Training & is registered with the Allied Practitioners Council of Zimbabwe as an Ambulance Technician.
With his passion and keen interest in learning, Blessword is currently studying for a Diploma in Social Adult Care to enhance his knowledge and Skills in the UK. He is also supporting other Trust homes across Wiltshire with training new members of staff and offering refresher training.
Job Title: Bursar
Joined: 2019
Peter has been with the Trust since 2019 and he looks after the non-care side of Hayward Care Centre e.g.
the catering, the housekeeping and the maintenance. He loves the friendly atmosphere in the home and that the team create a new phase of life for each of the residents, and new experiences for them.
Peter retired from the Army after 37 years of service and now loves to spend his spare time with his grandchildren, or fly-fishing.
Job Title: Bursar
Joined: 2019
Peter has been with the Trust since 2019 and he looks after the non-care side of Hayward Care Centre e.g. the catering, the housekeeping and the maintenance. He loves the friendly atmosphere in the home and that the team create a new phase of life for each of the residents, and new experiences for them.
Peter retired from the Army after 37 years of service and now loves to spend his spare time with his grandchildren, or fly-fishing.
