Athelstan House

Priory Way, Burton Hill, Malmesbury SN16 0FB

9.6 73 Reviews

Funding & Fees Guide for Athelstan House

Funding Types Accepted

Self funding (Private)

Local Authority with Top-Up

Local Authority

NHS Continuing Healthcare (CHC) Funding

Weekly Charges per Person

Self-Funded Residential Care £1,495 – £1,615
Self-Funded Residential Dementia Care £1,615 – £1,760
Self-Funded Nursing Care £1,870 – £1,870
Self-Funded Nursing Dementia Care £1,870 – £1,870
RESPITE Self-Funded Residential Care £1,650 – £1,770
RESPITE Self-Funded Residential Dementia Care £1,780 – £1,940
RESPITE Self-Funded Nursing Care £2,055 – £2,055
RESPITE Self-Funded Nursing Dementia Care £2,055 – £2,055

Your fees cover several areas while in their care.
These services are: Personal care, accommodation,
utilities, use of communal areas, meals, drinks and
snacks, laundry (excluding dry cleaning),
housekeeping, maintenance and activities run by the
home.

Services NOT included in price are: dentistry, chiropody,
physiotherapy, occupational therapy, opticians, hairdressing,
medications, toiletries, clothing, newspapers/magazines.
During your stay, you may need to purchase additional goods
and services. If they are able to provide such goods and
services, they will tell you how much these goods and services
will cost and they expect that you will pay for these goods and
services at the time you request them.
They can accompany loved ones to private appointments,
however the fee attached to this is £21 per hour. Where private taxi
services are used for transportation to appointments the cost should
be paid for by yourself.

(these prices are only a guideline, please contact Athelstan House to find out the exact price for your requirements)

Facilities

Close to Local shops

Gardens

Lift

Minibus or other transport

Near Public Transport

Own Furniture if required

Pet Friendly (or by arrangement)

Phone Point in own room

Residents Internet Access

Residents Kitchenette

Television point in own room

Wheelchair Access

Order by:

Review from Kristy A (Daughter of Resident) published on 13 January 2021
Submitted via Postal Card • Report

Overall Experience

The care that mum receives at Athelstan House in Malmesbury is amazing. Moving mum into care was a very difficult decision for me and my siblings. However, the care, compassion and love that the staff show to mum is heartwarming. She really is treated as part of the family. She is always happy and well

presented and has a lovely relationship with the amazing carers. Nothing is too much trouble. A sincere thank you for all your dedication in a tough year.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Claire C (Daughter of Resident) published on 5 January 2021
Submitted via Website • Report

Overall Experience

My mother has been living here for 18 months approximately and we have been largely very pleased with the care she has received; the extreme cleanliness, quality of furnishings and general feel of the place. The big windows let in lots of natural light which make it lovely and bright inside, so important

especially for those who can't get outside. All the staff are very friendly and approachable.
My only negative comment, in common with some others, would be that communication to family members could have been more pro-active during this year; I appreciate how busy the staff must be but for the residents and families this is vitally important, especially for the residents who cannot initiate phone calls themselves. The recent management/family Zoom meetings have been very welcome, but again I would have liked these to have been instituted earlier on and regularly throughout this year to keep us informed.
Thank you very much indeed to all the wonderful staff at Athelstan.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Christine F (Daughter of Resident) published on 5 January 2021
Submitted via Website • Report

Overall Experience

My mum has lived in Athelstan House for almost 2 years now and she is happier than I’ve seen her for many years. She has dementia so needs constant surveillance and she gets that here. She’s living in a safe environment and has the freedom to walk in the beautiful enclosed gardens, which she loves.

She thinks she’s on her holidays in a 5* hotel! The surroundings are indeed 5*. She has a beautiful room surrounded by her own things but more importantly, she has made lots of new friends and has a great social life with the other residents and the many activities on offer. The staff are exemplary, always smiling faces and happy to help. During the pandemic, they have gone the extra mile organizing video visits and keeping things as normal as possible for the residents. Overall, we are so very blessed to have Athelstan care for Mum.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Neil W (Cousin of Resident) published on 5 January 2021
Submitted via Website • Report

Overall Experience

The staff have been very welcoming and attentive in helping my cousin to settle, introducing her to new people and engaging her in activities, where appropriate. They made a great job of helping her to personalise her room and helping me to assess the space available for her possessions. She loves the

company, the meals and the facilities in general and feels relaxed and happy at the home. They have been very helpful at enabling me to keep in contact by phone and video, as my cousin is without a personal device.
Sometimes it is difficult getting through on the phone as the staff are very busy and perhaps in short supply, at times. However, everyone is always most helpful and friendly and I am well-updated regarding events, policies, etc. In such times, this will have been very challenging and I am full of admiration: they should definitely all be paid more!

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Kathleen S (Sister of Resident) published on 4 January 2021
Submitted via Website • Report

Overall Experience

Recently my sister returned to Athelstan House after being discharged from hospital. The care she has received since has been excellent and she is making a slow, but good recovery. During this anxious time I was kept well informed by the care leaders and enjoyed a “Zoom” call which I am sure was of

great benefit to my sister and reassuring for me.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Nick B (Son of Resident) published on 4 January 2021
Submitted via Website • Report

Overall Experience

My mum has been at Athelstan House for 18 months now and is happy, safe and healthy there. The staff are wonderful - nothing is too much trouble. The facilities are great and it’s always spotless. The gardens are a wonderful escape area for my mum and she often finds herself the only person enjoying

her own private gardens!
I would have no hesitation in recommending Athelstan House to anybody.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Maureen M (Wife of Resident) published on 4 January 2021
Submitted via Website • Report

Overall Experience

My husband has been in Athelstan House for just over 2 years now.
The care is excellent, he is bed bound, but thanks to the excellent care he has not had any problems with pressure sores. He is repositioned regularly during the day.
He has no complaints over the food or his care.
The home is fully

PPE compliant, there are gloves, masks and aprons provided for visitors.
The staff are friendly and are always willing to answer any questions I may have.
His room is light and airy with a view over the garden.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from S C (Daughter of Resident) published on 14 September 2020
Submitted via Postal Card • Report

Overall Experience

My father stayed here after being discharged from the hospital. When Dad first arrived at Athelstan House he was unable to mobilize, but after a fortnight Dad had managed to put weight on and then able to mobilize with the aid of a zimmer frame. The care that he received was absolutely fantastic. I

watched how ell he came on in such a short time. All staff made family very welcome under such hard times. Nothing was too much for any of them.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from C R (Friend of Resident) published on 26 August 2020
Submitted via Postal Card • Report

Overall Experience

Friendly, caring staff who genuinely care. Well presented home that is lovely and clean.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Enid T (Wife of Resident) published on 24 August 2020
Submitted via Website • Report

Overall Experience

My husband was taken to Athelstan House after being in hospital with covid 19. He was there for almost 3 weeks. He is 92 years of age and with the excellent care he received, he recovered really well. He is now back in his original care home in good health.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J P (Son-in-law of Resident) published on 24 August 2020
Submitted via Website • Report

Overall Experience

During the Covid 19 lockdown I, like everyone else, was unable to visit my relative in Athelstan House. However, I am pleased to say I received regular telephone updates on my mother-in-law from the care leaders which was greatly appreciated. I was in regular telephone contact with my mother-in-law

but I was also advised by Athelstan House that they could facilitate face time calls and subsequently had several of these calls for which I am very grateful to the staff involved. All in all, this made me very confident my mother-in-law was receiving a good standard of care and attention. So a big thank you to all the Athelstan House staff for their dedication during these difficult times.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from S L (Daughter of Resident) published on 18 August 2020
Submitted via Postal Card • Report

Overall Experience

The staff are very friendly, helpful and caring. They should be paid more for the work that they do.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Tom E (Next of Kin) published on 18 August 2020
Submitted via Website • Report

Overall Experience

This is the fourth care home our father in law has been in and is the best yet. There is one way it could be improved and that is with better communications and updates, which have been especially lacklustre in these strange times. When we do get through though, generally the response has been professional

and fast. It’s just less than proactive and we only get notified when things are a little late. All that said, I’d recommend this home highly.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Lorraine W (Daughter of Resident) published on 17 January 2020
Submitted via Postal Card • Report

Overall Experience

All members of staff extremely professional, friendly and kind and very caring.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Dorothy S (Resident) published on 10 December 2019
Submitted via Postal Card • Report

Overall Experience

As soon as I was introduced to the staff at Athelstan House I was looked after. They were very kind and attentive and very aware of my needs. I soon settled when I realised how well I was treated and how comfortable I was. The kitchen staff were long-suffering I think they fed me well! The other residents

were difficult to understand but very nice when I got to know them, moaned about no place like home but I am home now.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Ros F (Daughter of Resident) published on 5 November 2019
Submitted via Website • Report

Overall Experience

Needing extra help following a significant deterioration in health at the beginning of the year, my father moved to Athlestan House from a retirement apartment. Although he would have liked to have continued to live independently, it proved to be a great move. The love and care he received from the

residents and the staff were fantastic. Neither he nor we could have hoped for better. The care team are marvellous, warm and professional people who clearly value and respect all the residents in their care. The home is well-appointed with modern facilities and a lovely garden. The atmosphere is fabulous and the varied activity program the home runs ensures there is something of interest for all to participate in.
I am hugely grateful to the whole staff team for the exceptional care they provided for my father and all the lovely residents for being his friends. Together, they ensured the last precious months of his life were truly enjoyable.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Alison A (Daughter of Resident) published on 4 November 2019
Submitted via Website • Report

Overall Experience

Due to failing health, my father moved to Athelstan House in February and was very quickly made to feel welcome and loved. The decision to move to residential care is not an easy one for someone who is used to living independently but we need not have worried because he settled into home life very quickly

and whilst well enough, took part and thoroughly enjoyed the activities, trips and entertainment on offer and established friendships very easily. The whole family have been impressed by the dedication, compassionate care and professionalism that we have seen by the whole team, from housekeeping to care and the management team. As my father's health worsened, the love and care I saw every day was outstanding and I could not have provided better for him myself. Thank you so, so much for the positive impact that you are having on peoples lives. I salute you all.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Olive S (Resident) published on 29 May 2019
Submitted via Postal Card • Report

Overall Experience

I find the day and night staff kind, helpful and thoughtful. As my son lives in Malmesbury, it was so good I was able to be near my very loving, kind family. It was also good for me it is a Christian home as I am able to attend the church services. I say to my family I could not wish for more. As I

am an 87 year old in good health. I think not many people do, but I thank in my prayers each and every day for coming to this home.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Roger H (Son of Resident) published on 5 April 2019
Submitted via Postal Card • Report

Overall Experience

My mother has been at Athelstan for four weeks and has settled in extremely well. She enjoys the activities and mixing with other residents. The staff are very friendly and her room is like home to her.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Christine H (Daughter of Resident) published on 6 December 2018
Submitted via Postal Card • Report

Overall Experience

We have been more than happy and satisfied with the care and support mum has received at Athelstan House. The team have been kind, caring and loving to her, treating her with dignity and respect.
Management were very accommodating in challenging circumstances commenting that their focus is on the care

needed, first and foremost. I would highly recommend it.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Meet the Team (12)

Dean Palfrey

Job Title: Home Manager

Joined: 2012

Dean started his career with The Orders of St John Care Trust in 2012.

Whilst working for the Trust, Dean has undertaken a variety of roles starting as a Kitchen Assistant before progressing through to a Carer, Care Leader, Head of Care and now a Home Manager.

Dean became Home Manager at Athelstan House in early 2022 and prior to that was Home Manager at Ridgeway House in Royal Wootton Bassett.

Before that, Dean worked at The Cedars in Purton as the Head of Care. Whilst there, he worked with the team to improve care standards and lead the team to achieve a 'Good' rating with the Care Quality Commission.

During his time with the Trust, Dean has worked at several of the Trust homes supporting and indeed achieving an 'Outstanding' CQC rating at one of these homes in February 2017.

In November 2019, Dean was awarded a Chairman’s Commendation Award for meritorious service.
He has completed a QCF Level 5 in Leadership and Management, including Levels 2 & 3 in Health and Social Care, complemented by the Level 3 QCF Dementia Award.

Dean is continually looking to enhance his knowledge and skills which he can then pass on to his team.

His ethos and vision are to ensure that residents living at Athelstan House experience a positive environment, with a team who are happy to develop opportunities and good relationships with the local community.

Lucy Ponting

Job Title: Deputy Home Manager

Joined: 2002

Lucy has worked in the care sector since the age of 18, starting her career as a Care Assistant. From this position, Lucy developed a real passion for the care of the elderly, gaining specific qualifications and experience in residential, nursing and dementia care.

Lucy has worked for OSJCT for 14 years, progressing into a Care Leader role, then Head of Care and is now one of two Deputy Managers at Athelstan House, taking a hands-on approach and being motivated by the happiness of the residents and the team.

Lucy strives to ensure each resident is able to live their life as they choose, having the support and care that they require. Within her role as Head of Care, Lucy supports and supervises the team to continually promote a person-centred approach.
When not working, Lucy enjoys practising her photography, baking celebration cakes and spending time with her young nieces.

Louise Jebb

Job Title: Deputy Manager

Joined: 2020

Louise previously enjoyed a career in retail before moving into care.

She was the manager at H J Knee department store in Malmesbury before moving briefly to Gloucester and then returning to Malmesbury to begin her career in care.
She started out at another care home and after just one year became Shift Leader where she stayed another 18 months before moving to Athelstan House as Care Leader.

It was early in 2022 that she became Deputy Manager and aside from her care responsibilities in the residential households, Louise also enjoys managing the Athelstan House activities, team.

Louise enjoys finding solutions to any challenges and she loves helping residents and their families.
Outside of work, Louise has four children and in her spare time, enjoys outdoor activities and day trips with the family.

Pippa Lewis

Job Title: Head Nurse

Joined: 2021

Pippa joined us in January 2021 and was drawn to OSJCT being a non-profit organisation having worked for private companies where she felt her values did not fit with their ethos.
She is passionate about providing quality palliative care and enjoys the challenges of wound care and pressure area prevention. She enjoys building relationships with residents, their families/friends and work colleagues to provide quality resident focussed care.
Her previous nursing experience was gained in Vancouver, Canada where she lived for 18 years and has brought with her important, extensive and valuable experience.
Family life is very important, she loves spending time outside walking, hiking, mountain biking when time and the weather permits.

Gail Corby

Job Title: Activities Co-ordinator

Joined: 2007

Before starting at Athelstan House, Gail worked with children who had special needs but when the care home opened, she decided on a career change to expand her experience in a different area of care.

She enjoys running activities that make the residents happy and helping to make them smile. There are simply not enough hours in the day!

Rafal Stasiak

Job Title: Chef

Joined: 2019

Rafa joined Athelstan House in late summer 2019 and has brought with him a wealth of experience from working in the catering industry.
He trained for four years at catering school in Poland and following this, he became Chef to the Major General of the Polish Army in Warsaw, planning and preparing parties and banquets for the General’s guests.
In 2007 he moved to the UK to work for the Compass Group as a chef at RAF Cranwell where he was responsible for all meals prepared in the kitchen, cooking for 100-300 customers. He managed menu planning, stock control and general supervision of the kitchen team.
More recently, he was Chef for Richmond Villages retirement communities.
In his spare time, Rafa enjoys playing tennis, gardening, music and of course cooking!

Tracy Brookman

Job Title: Head Housekeeper

Joined: 2019

Tracy has 30 years' experience working in the warehousing sector, from meat to furniture. She is relatively new to the area and also decided that a different career direction was in order too.

Donna Edwards

Job Title: Care Leader

Joined: 2019

Donna’s career in care started 20 years ago, beginning as a Care Assistant and then progressing to a Care Leader when she began working for OSJCT Athelstan House in 2019. Donna has gained NVQ Level 2 in Health and Social Care in 2006 and Level 3 in 2015. Donna is extremely passionate about her own professional development and sharing what she has learnt with others to ensure high standards of care to all our residents. Donna is currently undertaking a Level 4 Apprenticeship. In her role as Care Leader, Donna works in partnership with our residents, families, colleagues and healthcare professionals to ensure the residents are our main focus and that their diverse and complex needs are met daily.

Volunteer Team

Job Title: Volunteer

Left to right; Lynn, Louisa, Karen, Caroline, Gail (Activities Co-ordinator), Jean and Issy.

Our volunteers play an essential role in supporting our residents and team on a regular basis.

Blessword Mutero

Job Title: Care Leader

Joined: 2023

Blessword started his career with The Orders of St John Care Trust in 2023. He is enthusiastic, and confident working as part of a team. Blessword started as a Carer and soon progressed to being a Care Leader. He is also a trainer for People Moving and Handling at Athelstan House, Malmesbury.

Before joining the Trust, Blessword worked as a Nursing Care Assistant for Highway Polyclinic and part-time Hospital Administrator at Multichoice Hospital in the Midlands of Zimbabwe for two and half years. He also worked as a part-time Ambulance Technician, Healthcare Assistant for NectaCare Family Private Clinics and for NSSA Workers Compensation Rehabilitation Centre which specialised in comprehensive clinical treatment, including therapeutic and skills training for injured workers to enable speedy re-integration into communities and work situations In Zimbabwe.

Blessword has been commended for his excellent interpersonal and communication skills. He holds a certificate in Systemic Counselling from the National University of Science & Technology Zimbabwe, trained by the Medical Laboratory Clinical & Scientist Council of Zimbabwe for HIV Testing & Counselling, holds a certificate in Emergency Medical Training & is registered with the Allied Practitioners Council of Zimbabwe as an Ambulance Technician.

With his passion and keen interest in learning, Blessword is currently studying for a Diploma in Social Adult Care to enhance his knowledge and Skills in the UK. He is also supporting other Trust homes across Wiltshire with training new members of staff and offering refresher training.

Peter King

Job Title: Bursar

Joined: 2019

Peter has been with the Trust since 2019 and he looks after the non-care side of Hayward Care Centre e.g.
the catering, the housekeeping and the maintenance. He loves the friendly atmosphere in the home and that the team create a new phase of life for each of the residents, and new experiences for them.

Peter retired from the Army after 37 years of service and now loves to spend his spare time with his grandchildren, or fly-fishing.

Peter

Job Title: Bursar

Joined: 2019

Peter has been with the Trust since 2019 and he looks after the non-care side of Hayward Care Centre e.g. the catering, the housekeeping and the maintenance. He loves the friendly atmosphere in the home and that the team create a new phase of life for each of the residents, and new experiences for them.

Peter retired from the Army after 37 years of service and now loves to spend his spare time with his grandchildren, or fly-fishing.

Athelstan House

Care Provided by Athelstan House

Good to Know

Funding & Fees Guide for Athelstan House

Facilities

Athelstan House Reviews (73)

Overview of Review Score

Detailed Breakdown of Review Score

Performance

Care Quality Commission (CQC) Rating

Overall
Requires improvement

Bed Vacancies

Awards / Recognitions (8)