Avebury House

11 Canal Way, Devizes SN10 2UB
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9.4 41 Reviews
  • Avebury House, Devizes
Avebury House in Devizes, Wiltshire is registered to care for up to 41 residents.

Operated by Coate Water Care Co Ltd, the care home cares for people with dementia, physical disabilities, mental health issues and those aged 65+.

Staff create a welcoming environment with experienced carers and support staff who create lovely facilities where residents and visitors really feel at home.

Coate Water Care has nine luxury care homes, located across the South West and Midlands.

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Care Provided by Avebury House

  • Primary Care Categories
  • Dementia
  • Learning Disability
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 41 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Bariatric Care/Obesity
  • Cancer Care
  • Cerebral Palsy
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Hollie Glover (Registered Manager)
  • Admission Criteria
    • Open to all enquirers, happy to show around without an appointment
    • Ages 18+
  • Room Information
    • Single Rooms (41)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2020

Funding & Fees Guide for Avebury House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,000 – £1,545
    • Self-Funded Residential Dementia Care £1,000 – £1,545
    • Self-Funded Nursing Care £1,000 – £1,545
    • Self-Funded Nursing Dementia Care £1,000 – £1,545
    • RESPITE Self-Funded Residential Care £1,000 – £1,640
    • RESPITE Self-Funded Residential Dementia Care £1,000 – £1,640
    • RESPITE Self-Funded Nursing Care £1,000 – £1,640
    • RESPITE Self-Funded Nursing Dementia Care £1,000 – £1,640

  • All fees determined according to assessment of need
  • (these prices are only a guideline, please contact Avebury House to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors welcome at any time


  • Parking

  • Ample parking available on site


Avebury House Reviews (41)

Total of 41, showing 1-20
9.4

Avebury House has a Review Score of 9.4 (9.398) out of 10, based on 8 reviews in the last 2 years. Over all time Avebury House has 41 reviews.

Overall Experience

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Review from L R (Daughter of Resident) published on 17 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After making a difficult decision to place my mum into care, I couldn't be happier with our home of choice. The staff at Avebury house are compassionate and caring and always answer any queries i have. The manager is prompt at responding to me and always available to talk to. I have had a lovely experience
considering the decision was so very difficult and most of all mum is extremely happy and thriving. Would recommend Avebury house to anybody.

Reply from Geraldine Smith, Director at Avebury House

Thank you for your heartfelt review, it is always motivating and encouraging for our staff to receive such positive feedback. Thank you


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Review from A M (Wife of Resident) published on 30 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

There is a peaceful calm atmosphere about Avebury House with its lovely view over the garden, trees and canals. I can't thank the staff enough for their kindness and very professional care of my husband who suffered from dementia. It hasn't taken him long to really settle down there. He has plenty of
food to eat and his room is kept spotlessly clean. It's a nice place to visit as I am always made to feel very welcome and part of the 'family'.Would highly recommend it to anyone seeing a good care home.

Reply from Hollie Glover, Home Manager at Avebury House

Thank you for such positive feedback, we are really pleased that you have experienced kindness and a welcoming environment. Your husband is cared for very fondly by the staff, it is a privilege to welcome you both as part of the Avebury Family.


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Review from J A (Son of Resident) published on 7 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My experience of Avebury House is an extremely positive one. The staff are without exception courteous, obliging and at all times willing to accommodate wherever possible individual requirements. There is a very pleasant garden with tables where residents can sit outside to chat with their visitors
and enjoy meals alfresco if they so wish. It is hard to fault the total commitment shown by staff who go beyond the call of duty to ensure that residents are well looked after and happy in this environment. The high standard of in-house catering is also worthy of mention with a good selection of meals always available that are prepared using good quality ingredients. It is most reassuring to know that one's loved ones are being well cared for and are in capable professional hands.

Reply from Geraldine Smith, Director at Avebury House

Thank you for taking the time to review Avebury House Care Centre. Hollie and her team will be delighted to receive this very positive feedback and I am sure it will encourage them to continue to grow the outstanding reputation of this Devises home.


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Review from Maureen B (Husband of Resident) published on 19 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This care home is everything anyone would like for their relations, it's homely, wonderful staff and carers, nothing is too much for them, if you are looking for a care home from home this is the care home for you. All staff from carers to kitchen staff all have a nice word to say to all the residents
and relations, nothing is too much for them, not a bad day in the staff, always cheerful no matter what the weather or day is like. Everyone always cheerful to everyone, home from home like one big family.

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Review from D B (Daughter-in-law of Resident) published on 9 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Dad has been well looked after and cared for. Carers are quick to respond to call bells. He is treated with respect by all members of staff - management, laundry staff and housekeeping included.
The staff always have time to talk to him and include him in activities.

Reply from Hollie Glover, Home Manager at Avebury House

Thank you very much for your valued feedback, we take pride in what we do and we are so happy to hear that it has a positive impact on the people that live here and their loved ones. I will really enjoy sharing your feedback with the team!


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Review from B G (Friend of Resident) published on 11 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care my friend receives is very good. Staff are friendly and caring, they know me by name and they encourage my friend to now sit out in the lounge and take part in activities where she is able.
Unfortunately, the lounges are soulless and need an infusion of colour, the corridors are grey, maybe
a blie on this is a good colour for dementia clients and maybe paint the door a bright colour. There is a huge clock which even I struggle to tell the time.

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Review from Julie O (Daughter of Resident) published on 9 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are friendly and professional. We are so glad we chose you to look after our dad.

Reply from Natasha Dreyer, Marketing Manager at Avebury House

Thank you very much for your review, we appreciate the time that you have taken and we are very pleased that your dad has settled in well.


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Review from A B (Son of Resident) published on 8 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My father has been a nursing care resident since January and whilst the care home received an inadequate CQC report, I can confirm that Dad has been provided with a lovely spacious room which is kept clean and safe for him. The staff are all wonderful to him and treat him with respect and dignity when
they provide him with his care needs. I can see improvements have been made and have been reassured this will continue. Thanks to you all for all you do.

Reply from Geraldine Smith, Director at Avebury House

Many thanks for your review. The manager and the staff at Avebury are working hard to restore Avebury House to its former CQC rating. The home has had a partial re-inspection which rated both areas as good, we, therefore, are hopeful that our imminent re-inspection will score the home good overall.
Your words are appreciated and will be shared with the staff.


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Review from S P (Daughter of Resident) published on 13 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

My mum was here 6 months, she was left in bed facing a wall, until I turned her bed around myself, after asking numerous times for it to be done.
There were many occasions I would visit and find her wet.
There was no bathing or hair wash unless I asked.
Always short of staff, no activities.
Her
belongings would consistently go missing even though they had been labelled.
Her meals and drinks would be served in a manner that she would not be able to be consume them as they would be out of her reach or not in a cup she would be able to handle.
After having been admitted to hospital, for what should have been a short period, she then had to wait in hospital for 3 months to find a different care home as Avebury House would not allow her to return.
I would have residents approaching me visibly upset and distressed asking for help to their rooms on most visits.
Not a good experience for my mum and for myself.

Reply from Kayleigh on behalf of the Regional Manager, Marketing Manager at Avebury House

Thank you for taking the time to leave your feedback. We would like to reassure you that we have taken your concerns seriously. We have conducted a thorough internal investigation into the matters raised and can confirm that our findings have been collated into an investigation report which will be kept as part of our internal complaints and feedback procedure.


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Review from Debra T (Daughter of Resident) published on 20 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum spent a year at Avebury House, and after a period of adjustment, she settled in and got to like the company of the residents and became fond of staff members. Avebury House has a lovely, warm, friendly feel and time is taken to make sure residents are included in social activities. Mum died on 28th
December. Both she and our family were treated with dignity and loving kindness in those last few days - nothing was too much for the staff. We owe them great thanks.

Reply from Kayleigh, Marketing Manager at Avebury House

Thank you kindly for your review, I have passed your comments over to the Manager and their team. I am pleased the team were able to support you during this difficult time and that you felt your mum was safe and well cared for. We are so sorry for your loss.


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Review from G N (Sister of Resident) published on 25 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My impressions are of a well-managed, modern environment staffed by caring people. I found the staff to be particularly helpful as well as patient and respectful toward residents. I have no hesitation in recommending this care home, based on my recent 3-day visit.

Reply from Kayleigh Huband, Marketing Manager at Avebury House

Thank you kindly for your review, I have passed your comments over to the Manager and their team. The team at Avebury House strive to ensure all family and friends feel welcome and we are glad to hear your recent visit was positive.


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Review from V L (Wife of Resident) published on 12 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was admitted to Avebury House Care Home on February 9th 2022. He had vascular dementia and I was unable to continue care at home. He received the utmost care and consideration as did I. He had several other problems and died in his sleep peacefully and pain-free on October 7th. I would not
hesitate to recommend the home. It was clean, food was good and staff were very caring.

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Review from Valerie B (Wife of Resident) published on 6 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased with the care at Avebury House.

Reply from Sue Houldey, Operations Director at Avebury House

Thank you for taking the time to place a review for Avebury.


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Review from R M (Brother-in-law of Resident) published on 21 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My sister-in-law seems very happy and contented to be in the home, a fact which is of great relief to us given her attachment to her actual home. The main reason is we believe that she is treated with respect and is cared for by staff who are there providing all of the things she feels she needs. I
cannot comment on value for money as I am unaware of the financial elements of this.

Reply from Sue Houldey, Operations Director at Avebury House

Thank you for taking the time to provide a review of the home. We are very pleased that your sister-in-law appears to have settled well, we do not underestimate how difficult the transition from own home into our care can be and work very hard to minimise any distress or unease caused by the transition.


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Review from P M (Sister of Resident) published on 21 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My sister is contented and our visits to see her are always happy. She loves her room, which I think is rather small and has a very poor outlook. She is also very happy with the staff and the care they provide. I find them very kind and helpful, creating a good atmosphere for everyone.

Reply from Sue Houldey, Operations Director at Avebury House

Thank you for taking the time to provide a review of the home. We would be more than happy to discuss a change of room should your sister wish. I will pass on the comments about staff to the home manager. We are always grateful to our kind and compassionate staff for bringing a sense of enjoyment and happiness to the home.


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Review from C T (Relative of Resident) published on 3 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased with his care also with communication with the care home is excellent.

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Review from S H (Goddaughter of Resident) published on 22 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was anxious about visiting my godmother. I hadn’t seen her for a while and I was nervous about going to a care home. I was very pleasantly surprised. The staff were kind and friendly. The atmosphere was relaxed and homely. I am looking forward to my next visit.

Reply from Amanda Timms, Manager at Avebury House

Thank you very much for taking the time to complete a review, we aim to provide the most outstanding care to enable our residents to call The Avebury their home.


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Review from Laura D (Friend of Resident) published on 17 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are amazing and cared so well for my good friend at Avebury house. I am thoroughly pleased with the care provided and how my friend's needs were being met. Couldn't fault anything! The home was very clean when I visited and the food looked and smelled delicious! Thank you to all of the people
involved that work so hard!

Reply from Amanda Timms, Manager at Avebury House

Thank you for taking the time to review Avebury House, we work hard to maintain outstanding standards of care.


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Review from Iain D (Son of Resident) published on 28 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Right from the outset the care given to my mother, who arrived following lengthy stays in various hospitals, was outstanding. I was most impressed by the readiness of staff to give their time freely to talk to her, encouraging her to engage with others again. As we live overseas and my mother could
not use a phone, the Manager even arranged regular FaceTime video calls on her own phone and the joy it gave my mother was plain to see. When we were able to visit, I was struck by the happy ambience and by the cleanliness and modern state of the rooms and decor. Meals appeared appetising. Little things made a difference, like the siting of a bird feeder outside her window when she was confined to bed. Regular visits by the local GP were, in this age of covid, a very pleasant surprise and when urgent care became necessary this was prompt and effective. The grounds are lovely and the location is quiet, on the edge of town making access easy. She could not have been in a better place.

Reply from Amanda Timms, Manager at Avebury House

Thank you so much for your kind words and for taking the time to review us, looking after your mother was a pleasure.


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Review from Joseph G (Husband of Resident) published on 21 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When my wife arrived there were some settling in problems which were easily resolved by the kind and considerate staff. They have been wonderful with her and helpful and considerate to me.

Reply from Amanda Timms, Manager at Avebury House

Thank you for taking the time to review our service.


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Current Review Score: 9.4 (9.398)

Overview of Review Score

The Review Score of 9.4 (9.398) out of 10 for Avebury House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 8 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.622 for Avebury House is calculated as follows: ( (63 Excellents x 5) + (20 Goods x 4) + (7 Satisfactorys x 3) ) ÷ 90 Ratings = 4.622

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.776 Points relating to the number of positive Reviews for Avebury House is based on 8 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 = 3.8

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 41 registered maximum number of service users is 8.2. 8 Positive Reviews ÷ 8.2 = 0.976

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 7 Sep 2023

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Requires improvement

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (1)

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Aaron Bassett

Job Title: Maintenance

Joined: 2022

Maintenance


Frequently Asked Questions about Avebury House

What types of Care is Avebury House registered for?

Older Person Care, Dementia, Respite Care, Learning Disability, Mental Health Condition, Physical Disability, Sensory Impairment & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Avebury House provide?

Palliative Care, Day Care, Convalescent Care, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Avebury House have?

There are 41 Single Rooms.

What are the Facilities & Services at Avebury House?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Avebury House to the centre of Devizes?

1.3 mile(s) as the crow flies, distance by road may be significantly further.