All fees determined according to assessment of need
Visitors welcome at any time
Ample parking available on site
Avebury House has a Review Score of 9.4 (9.398) out of 10, based on 8 reviews in the last 2 years. Over all time Avebury House has 41 reviews.
Review from Julie W (Daughter of Resident) published on 21 October 2021
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
Reply from Amanda Timms, Manager at Avebury House
Thank you for taking the time to review our service, we aim to provide the outstanding care for all our residents.
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Review from Karen B (Daughter of Resident) published on 10 September 2021
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Overall Experience
5.0 out of 5
Reply from Amanda Timms, Manager at Avebury House
Karen, thank you for your very kind words, communication and support is paramount when your loved ones move into care.
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Review from J B (Resident) assisted by family/friend published on 23 August 2021
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Sue Houldey, Operations Director at Avebury House
Thank you for taking the time to review our home. The staff will be delighted to see you have rated them so highly and your five-star rating for dignity. We take very seriously any review of our homes and these are used to improve and develop our services.
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Review from D B (Resident) assisted by family/friend published on 16 July 2021
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Amanda Timms, Manager at Avebury House
Thank you for taking the time to review your stay at Avebury house, we aim to always put the client at the heart of everything we do.
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Review from Sue W (Daughter of Resident) published on 15 July 2021
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Amanda Timms, Manager at Avebury House
Thank you for taking the time to complete a review, we always aim to deliver outstanding
care.
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Review from A B (Wife of Resident) published on 29 June 2021
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Amanda Timms, Manager at Avebury House
Thank you for taking the time to complete a review, we take pride in achieving and delivering a good service to all our clients and families.
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Review from Jo F (Daughter of Resident) published on 28 June 2021
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Amanda Timms, Manager at Avebury House
Thank you for your kind words and review. Being in a safe and caring environment is paramount at Avebury House.
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Review from Frederick S (Brother of Resident) published on 19 June 2021
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Overall Experience
4.0 out of 5
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Review from Carol D (Sister of Resident) published on 15 June 2021
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Overall Experience
5.0 out of 5
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Review from Samantha H (Daughter of Resident) published on 15 June 2021
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Overall Experience
5.0 out of 5
Reply from Amanda Timms, Manager at Avebury House
Thank you for your kind words, we aim to deliver the best service to all our clients.
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Review from Deborah L (Friend of Resident) published on 14 June 2021
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Amanda Timms, Manager at Avebury House
Thank you for your kind words about the staff and the care provided. We have done our utmost during the pandemic to ensure that cleanliness and safety are paramount.
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Review from Edna S (Resident) published on 27 May 2021
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
Reply from Sue Houldey, Operations Director at Avebury House
Thank you for your comments. I have made a note of your comments about food and will ask the home to investigate this further.
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Review from A P (Son of Resident) published on 27 May 2021
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Amanda Timms, Manager at Avebury House
Thank you for your kind words about the staff and the care provided. We have done our utmost during the pandemic to ensure that cleanliness and safety are paramount.
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Review from R W (Resident) published on 24 May 2021
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Amanda Timms, Manager at Avebury House
Thank you for your feedback, I will investigate the issues raised around food.
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Review from Justin B (Son of Resident) published on 12 May 2021
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Sue Houldey, Operations Director at Avebury House
Thank you for taking the time to provide a review of our home. We are extremely proud of the standards maintained in this home and our excellent and dedicated staff team.
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Review from M L (Daughter of Resident) published on 6 May 2021
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Sue Houldey, Operations Director at Avebury House
Thank you for taking the time to share your review of our home. We are very proud of the home and the staff team who are all hard-working and diligent in their aim to provide the very best standards of care.
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Review from Dawn G (Daughter of Resident) published on 6 May 2021
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Sue Houldey, Operations Director at Avebury House
Thank you for your kind words about the staff and the care provided. We have done our utmost during the pandemic to ensure that cleanliness and safety are paramount.
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Review from Jill H (Daughter of Resident) published on 23 March 2021
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Geraldine Smith, Director at Avebury House
Thank you for your kind words. Hearing from someone who lives and experiences life at Westley Court, is a testament to the dedication, care and attention given by the Manager and all staff at the home. I am sure that anyone having to make the decision to place a loved one into a care service will feel confident and comforted by your comments at what continues to be a difficult period in the care sector.
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Review from Jean S (Resident) assisted by family/friend published on 12 January 2021
Submitted via Postal Card •
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5.0 out of 5
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Review from Leonard M (Son of Resident) published on 3 November 2020
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Sue Houldey, Operations Director at Avebury House
We were so sorry to have lost your mother after such a short time with us. Thank you for your kind words about the care and support received. I will ensure the staff are made aware of your appreciative remarks.
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The Review Score of 9.4 (9.398) out of 10 for Avebury House is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.6 out of 5 from 8 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.8 out of 5 from 8 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.622 for Avebury House is calculated as follows: ( (63 Excellents x 5) + (20 Goods x 4) + (7 Satisfactorys x 3) ) ÷ 90 Ratings = 4.622
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 4.776 Points relating to the number of positive Reviews for Avebury House is based on 8 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 = 3.8
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 41 registered maximum number of service users is 8.2. 8 Positive Reviews ÷ 8.2 = 0.976
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 7 Sep 2023
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