Braemar Lodge

18/20 Stratford Road, Salisbury SP1 3JH
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9.9 97 Reviews
Braemar Lodge is a purpose-built home located in the city of Salisbury. As well as providing five-star luxury accommodation, the home is conveniently situated just a short distance from the local shops and doctors surgeries.

Residents enjoy companionship and can join in with singing, music, exercise and arts and crafts sessions. There is the opportunity for gentle gardening activities in the summer sunshine, and there is a busy pen pal scheme.
The home is registered for nursing care and staffed by dedicated nurses and health care professionals with extensive experience in caring for age-related conditions and fully trained in infection control.

Braemar Lodge offers beautifully appointed bedrooms, featuring flat-screen televisions with Freeview and en-suite facilities. A few steps from the reception area is a well-appointed dining room and both ground and garden floors have large lounges with comfortable armchairs and sofas.

The garden lounge has access to a well-stocked garden where a relaxing walk can be enjoyed. On the first floor, there is also a small quiet lounge and an activities room with computers for use of Skype.

Residents are encouraged to participate in daily activities and can enjoy trips and outings organised by the activity co-ordinators.
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Care Provided by Braemar Lodge

  • Primary Care Categories
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Nursing Care
  • Residential Care
  • For a maximum of 95 Service Users
  • Privately Owned
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Jackie Cash (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (40)
    • Single Rooms with ensuite Wet Room (23)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Braemar Lodge

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,677
  • (these prices are only a guideline, please contact Braemar Lodge to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • At Braemar Lodge, there's no specific visiting hours, all that is asked is that you let the home know your in the building by signing in on the Ipad in Reception, if outside of Reception hours, just ring the bell and a member of staff will enable your visit.


  • Parking

  • Parking is available on site at Braemar Lodge, all visitor parking is clearly marked. When coming to view the home, please get in touch and a space can be saved.


Braemar Lodge Reviews (97)

Total of 97, showing 81-97
9.9

Braemar Lodge has a Review Score of 9.9 (9.855) out of 10, based on 17 reviews in the last 2 years. Over all time Braemar Lodge has 97 reviews.

Overall Experience

  • 84
  • 12
  • 1
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  • 0

Date Published

97
7
10
17
80

Review from Oliver G (Resident) published on 24 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Braemar Lodge is superb in every way, and so is its staff.
A bit of feedback - The tv/radio set seems to have been designed by a teenager for use by his contemporaries. For an 81 year old the choice of options is difficult to master. Much better to restrict them to ordinary tv and radio programmes
which we can recognise from our own radio and tv sets at home. No need for endless and bewildering choices, no use for them either.

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Review from Linda M (Daughter of Resident) published on 20 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Friendly, caring home from home. A very happy mother.

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Review from Carla D (Resident) published on 18 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Initial welcome was sustained throughout stay here not just for a brief period. Any request to a member of staff was readily attended to. The whole atmosphere in the home was friendly and charming, staff were unfailingly polite. Any personal attention was carried out without any loss of dignity. Quality
food was excellent and presentation was always very good. There was great attention paid to cleanliness. Not a cheap option, but excellent value for money.

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Review from Andrew R (Nephew of Resident) published on 17 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A professional and helpful, caring experience for my very elderly Aunt.

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Review from Ronald A (Resident) published on 17 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am full of admiration for almost everything about this care establishment. The main visible faults are about silly, trivial matters which are too inconsequential to mention. In short, I feel lucky to have had this home and who cared for me and I am full of praise for everything and everyone concerned.
Can I possibly say more?

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Review from H S (Resident) published on 10 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I came in a rush after falling ill at home and was filled with trepidation. Within a few minutes, I was made to feel welcome and given lots of nursing and general care by friendly, competent well-trained staff. Regular training and update skills impressed me so everyone is up to date.
My room and
shower/WC is very clean and comfortable. I was encouraged to bring in pictures from home. All the rooms are spotless and clean and get a regular spring clean. I now feel safe, secure and part of a large family, residents and staff. I am encouraged to participate in many activities and suggestion for extra activities are welcome. If I need anything it is provided. The food is excellent and plentiful. This is now my home and I am a valued part of a huge friendly family and live surrounded by sounds of laughter and chatter as I did at home.

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Review from Annabel R (Regular Volunteer) published on 4 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everyone is very friendly and helpful and people are cared for well. Happy environment and community atmosphere.

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Review from Shona E (Power of Attorney of Resident) published on 4 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visit this home almost daily at varying times. It is always welcoming cheerful, warm and well appointed. I am impressed at the consistency of staff and care compared to other homes with a high number of agency staff, and with the involvement of friends and relatives who support their residents and
the home. I have recommended Braemar to friends for their family and will continue to do so. Thank you.

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Review from Joan U (Resident) published on 22 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am delighted and relieved to be here and so well looked after. The staff are so friendly and efficient all the time. First Class

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Review from Pauline B (Regular Volunteer) published on 22 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been to Braemar Lodge several times during the year I have found all staff very friendly and lovely to talk too. I have spoken to many of the residents and they really are happy. they put on activities for the residents the food is great. I have been to other care homes in the UK and I think
Braemar Lodge at Salisbury is the best. Well done to all the staff who put so much hard work to make lovely place for the residents.

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Review from Steve B (Regular Volunteer) published on 20 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As an Ambassador for Naomi House and Jacks Place Hospice for children and Young Adults, we have visited Braemar Lodge on several occasions this year as we were their nominated charity. I have always found the staff very friendly and the residents are always smiling and will always talk to you. Braemar
Lodge is a fantastic place and the staff are very efficient. It has been a pleasure going there this year and can only say a huge thank you for the support they have given Naomi House and Jacks Place this year

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Review from Peter R (Nephew of Resident) published on 14 December 2016
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My aunt has been a resident of Braemar Lodge for over seven months and both she (as a resident) and myself (as a visitor) have been made to feel welcome at Braemar Lodge.


The building is of modern design with wide corridors and a lift to all floors, this enables residents with differing physical

abilities to access all levels of the building and get to the activity rooms and the residents' "cafe" on the top floor.


Braemar Lodge has well kept accessible gardens and this outdoor facility gives the residents the opportunity to enjoy the wildlife.


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Review from Diana (Regular Volunteer) published on 16 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

We come in monthly as a group to do a service. Each time the home is clean and looks well kept. Residents are tidy and usually ready for us. The activities coordinator is always on the ball and attentive. Very proffesional

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Review from Dora (Resident) published on 10 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Having extended Braemar Lodge at the end of July after a spell in hospital with pneumonia I was delighted to be offered a corner room on the ground floor overlooking trees and the girls playing ground. The whole home is very well furnished, tasteful, clean and always kept to a very high standard. The
staff could not have been more welcoming- all calling me by my Christian name making me feel at home. This has been maintained and this lovely feeling of togetherness is felt across the home and much is done to bring residents and staff together yet one's room is your own abode where you can be yourself. The cafe is ideal for taking visitors to coffee, a most tasteful room and open most of the day. The garden has won many prizes and rightly so - it is a real joy to go there, to walk sit and just thoroughly enjoy the surroundings. A daily programme of activities and outings, one is free to join and well managed. I cannot fault the medical care here. This is a happy, caring, well run home and I am very happy to be part of it for the rest of my days.

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Review from June K (Resident) published on 2 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Excellent in every way. No criticisms.

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Review from Caroline B (Daughter of Resident) published on 10 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Generally the quality of care is very good but there are irritations eg. the long (and unreasonable) delays before assistance "turns up" for a toilet call. Whilst there appears to be attention given to residents hot food preferences/presentation it continues to frustrate at times with lumpy potato and
unmanageable meat helpings. Inevitably the attitude of staff to resident care varies, when it is good, it is very good/excellent, but at other times it leaves much to be desired.

Reply from Elaine Farrer, Operations Director at Braemar Lodge

Thank you for your comments about the care at Braemar Lodge. We are pleased you feel the general quality of care is “very good” and you would be likely to recommend the home to others. As you will be aware, we have discussed each of your specific points in detail with the Home Manager and they have now been resolved. On the point about the speed of response to a toilet call, whenever someone uses the call bell system for help, we’ll always do our best to respond as quickly as we can. If it is an extremely busy time, it may take a few minutes but answering the bell promptly is part and parcel of us aiming to provide the highest standards of care we possibly can. We continually review our call bell log and emphasise the paramount importance of speed to team members. Regarding the point about food, we put a great deal of effort into ensuring the highest standards. That includes regular personal visits by chefs to residents to discuss menu choices and the labelling of individual meals ahead of serving where a specific preference has been made, for example on the size of helpings and the consistency and texture of hot food. The Braemar Lodge chefs are happy to talk further with you at any time. Regarding the attitude of staff at Braemar Lodge, our staffing levels are acknowledged as being among the best in the care sector and every team member should always be kind, friendly, reassuring and honest to every individual in their care. This is our underlying philosophy as a care provider and I would encourage you to speak directly with the Home Manager if you have any concerns in future that these values are not in evidence every moment of the day. Thank you, again, for your review.


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Review from Keith B (Resident) published on 4 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I suffer from Parkinsons disease diagnosed in March 2007. I am prone to balance problems which make me unsteady on my feet. One such episode in February 2014 led to a fall in which I broke my right knee. Initial recovery was swift but problems came to light . I have increasing difficulty in bending
my right knee which make it difficult to sit in a standard seat.

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Current Review Score: 9.9 (9.855)

Overview of Review Score

The Review Score of 9.9 (9.855) out of 10 for Braemar Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 17 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.960 for Braemar Lodge is calculated as follows: ( (191 Excellents x 5) + (6 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 198 Ratings = 4.96

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.895 Points relating to the number of positive Reviews for Braemar Lodge is based on 17 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 95 registered maximum number of service users is 19. 17 Positive Reviews ÷ 19 = 0.895

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 8 Mar 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (13)

Top 20 Large Care Home Groups 2025

Recipient: Colten Care Ltd

Date: Friday 31 Jan 2025 More details

Top 20 Large Care Home Groups 2024

Recipient: Colten Care Ltd

Date: Wednesday 31 Jan 2024 More details

Top 20 Care Homes South West England 2024

Recipient: Braemar Lodge

Date: Wednesday 31 Jan 2024 More details

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Meet the Team (2)

Jackie

Jackie Cash

Job Title: Home Manager

Jackie leads the team and is ultimately responsible for every aspect of life in the home, ensuring the highest standards of care and service are delivered. Her door is always open if you have any questions or queries.

... Read more
Zodwa

Zodwa Lukhele

Job Title: Clinical Lead

Zodwa is responsible for leading the team of registered nurses and carers to meet the individual needs of the resident, through the delivery of consistently high levels of clinical care.

... Read more