Bybrook House Nursing Home

Middle Hill, Box, Corsham SN13 8QP
Submit a Review
9.7 21 Reviews
  • Bybrook House Nursing Home, Corsham
Bybrook House is situated in a rural location near Bath and provides nursing care for up to 24 residents.

The nursing home has a lively programme of events taking place throughout the year which residents are encouraged to take part in. There are regular pottery sessions with a local Potter, group singing, music sessions and many other cultural activities.

The home has both single and shared rooms depending on the needs of residents.

Bybrook House is part of Avon Care Homes Group.

Show Bybrook House Nursing Home on the Map

Care Provided by Bybrook House Nursing Home

  • Type of Service
    • Nursing Home
  • Privately Owned
  • For a maximum of 30 Service Users
  • Primary Care Categories
  • Dementia
  • No Medical Intervention
  • Older Person Care
  • Care Offered
  • Hearing Impairment
  • Parkinson's Disease
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Ratna Gurung (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (26)
    • Couples/Companion Rooms (2)

Facilities

  • Gardens
  • Lift
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access

Bybrook House Nursing Home Reviews (21)

Total of 21, showing 1-20
9.7

Bybrook House Nursing Home has a Review Score of 9.7 (9.671) out of 10, based on 12 reviews in the last 2 years. Over all time Bybrook House Nursing Home has 21 reviews.

Overall Experience

  • 17
  • 4
  • 0
  • 0
  • 0

Date Published

21
7
10
12
9

Review from Katie J (Daughter of Resident) published on 14 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We have been very pleased with the care that our father has received at Bybrook House so far. They are very kind, patient and friendly team who we always available to give advice and support with a smile.

Reply from Ratna Gurung, Home Manager at Bybrook House Nursing Home

Thank you so much for your kind words. We're delighted to hear that your father has been receiving the care and support he needs at Bybrook House. Our team is dedicated to providing a warm, friendly, and compassionate environment, and it means a great deal to know that this has been your experience. We truly appreciate your feedback.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J W (Daughter of Resident) published on 3 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother and father needed full time care. Both have different needs so we felt really fortunate to find Bybrook had vacancies and both could have a room next to each other. The care of the staff has been exceptional, both to my parents and us, as a family. The rooms are gorgeous and are kept spotless.
Mum + Dad have moved some of their pictures + nicnaks in so it really feels personal. I would definitely recommend.

Reply from Ratna Gurung, Home Manager at Bybrook House Nursing Home

Thank you for your kind words! We're delighted your parents feel at home at Bybrook and that our team's care has made a difference. We truly appreciate your recommendation!


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Philip P (Resident) published on 3 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The atention to detail and comfort of the Resident is of high standard. The staff are well trained and attentive. They are quick to respond and sometimes exceptional. The only negitive is that the building designed to be best siuted for a care home (small passages) Otherwise outstanding.

Reply from Ratna Gurung, Home Manager at Bybrook House Nursing Home

Thank you for your feedback! We're so pleased to hear that you appreciate our team's dedication and high standards of care. Your kind words mean a lot to us.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from A C (Son of Resident) published on 20 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother received end of life care at Bybrook and was treated with kindness, compassion and respect by everyone. My family will always be thankful to the exceptional staff at Bybrook for the wonderful care my mother received.

Reply from Ratna Gurung, Home Manager at Bybrook House Nursing Home

Thank you for your kind words. Your appreciation means so much to our team, and we will share your heartfelt message with them


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Kate C (Niece of Resident) published on 4 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dear auntie, who is now at the end of her life, never wanted to go into a nursing home, bless her, but after being in hospital, she was unable to go home, due to her illness. I cannot wish for her to be anywhere else than Bybrook House Nursing Home, it ticks all boxes. Thank you so much for everything.

Reply from Ratna Gurung, Home Manager at Bybrook House Nursing Home

Thank you for your kind words. Your appreciation means a lot to our team and I will pass on your kind words to the staff.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from C R (Daughter of Resident) published on 5 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident for six years. Throughout this time, the staff have been exceptional - friendly, kind, supportive, professional and they treat the residents with dignity and empathy. They are a supportive team and always appear focused and happy. The house and grounds are well-maintained
(I have given 'good' for rooms as my mother's is a little tired and could do with a bit of attention). Other than that, I think Bybrook House Nursing Home is absolutely amazing.

Reply from Ratna Gurung, Home Manager at Bybrook House Nursing Home

Thank you so much for your kind words and for taking the time to share your experience with Bybrook House.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from C W (Wife of Resident) published on 30 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience of Bybrook House Nursing Home are of great comfort to me. My husband is so well looked after. The room is always sparkling clean, the linens are always sparkling clean and my husband is kept very clean and smart. The staff display endless patience and consideration to his needs. Their
work gives my husband as pleasant and comfortable a life as possible in the circumstances. The management are always on hand to consult if needed.

Reply from Ratna Gurung, Home Manager at Bybrook House Nursing Home

Thank you so much for sharing such a thoughtful and heartfelt review of Bybrook House Nursing Home. We are incredibly pleased to hear that our team has been able to provide your husband with the comfort, care and support he deserves. We will share this great feedback with the staff.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Karen B (Daughter of Resident) published on 29 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely atmosphere, beautiful people. I am very happy with the way my mum has been looked after.

Reply from Ratna Gurung, Home Manager at Bybrook House Nursing Home

Thank you so much for such kind words. I will pass this on to our team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J C (Respite Resident) published on 13 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been here for a year (second visit) and can only praise this home which is full of loving kindness and care at all times.
I cannot walk so am nearly confined to bed and unable to go out at all.
Have much pain and hope to die soon, under new law, but I could not be in a better place until then.

Reply from Ratna Gurung, Home Manager at Bybrook House Nursing Home

We are deeply moved by your kind words and grateful that you feel cared for and supported during your time with us. Your appreciation for our staff and the atmosphere of loving care is truly heartening. Thank you for leaving such a positive review.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Evelyn B (Resident) published on 7 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been well looked after since I came here last February 2023. I get on very well with all the staff who are helpful and friendly, who seem to get on with each other, from the manager to the cleaners. The building is old, I know, but lacks a hairdressing salon which most homes have. I can sum it
up by saying, there is a good atmosphere here in Bybrook House Nursing Home which I like.

Reply from Ratna Gurung, Home Manager at Bybrook House Nursing Home

Thank you so much for taking the time to share your experience with us since February 2023. We're thrilled to hear that you feel well looked after and that you get along well with our staff.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Clare E (Daughter of Resident) published on 19 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Bybrook House Nursing Home is a wonderful care home. Predominantly because it doesn't feel like a care home. It is small, the staff have all been at the home for a long time and know the residents well which provides much reassurance. The rooms are homely with much character. The gardens are beautiful,
with far-reaching views. The activities are engaging and entertaining and the menus well-planned and well cook-cooked.

Reply from Ratna Gurung, Registered Home Manager at Bybrook House Nursing Home

Thank you so much for your positive review! Your kind words mean a lot to us. We appreciate your support.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jane S (Friend of Resident) published on 6 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When my 93 year old neighbour was admitted four and a half months ago, very unwell, we said that we hoped Bybrook House Nursing Home would help her get better so she could come home again. I don't think any of us really thought this might be possible. Our neighbour returned home yesterday, a new woman!
She was looked after so well by the skilled, caring and flexible staff. It helped that she loved her room and particularly it's soothing view of open countryside. Everyone involved in her care went out of their way to look after her and help her recover her independence. I can't praise Bybrook House enough.

Reply from Britney Chinnock, Manager at Bybrook House Nursing Home

Thank you so much for the wonderful feedback you have given for our lovely Bybrook House team. We truly appreciate your feedback. We promise to continue giving the best care we can.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J K (Friend of Resident) published on 6 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Bybrook House Nursing Home with a smallish care home with a cosy family atmosphere. The staff turnover is low and the staff are happy and dedicated and give caring individuals attention to each resident. The location and grounds in the Wiltshire countryside are lovely. I have no hesitation in recommending
Bybrook House.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from V G (Daughter of Resident) published on 25 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Bybrook is more like a small luxury hotel set in beautiful surroundings, than a care home, but with added benefits! My mum spent her last three years there and she was treated with all the respect and care I could hope for. Her room was always clean, as was the whole home and we especially liked the
fresh flowers that were always evident everywhere. The staff, though busy, were always cheerful and welcoming and willing to have a chat. I know they took very special care of her including at the very end. I am so thankful we found Bybrook and thank them all for the care, love and respect they showed my mum. I know she was happy. I would thoroughly recommend it.

Reply from Julia Rea, Regional Manager at Bybrook House Nursing Home

Bybrook is passionate and dedicated at looking after everyone with the utmost respect, dignity, care and love that they deserve. Thank you for taking the time to provide us with valuable feedback. We are grateful for your kind words.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from C K (Niece of Resident) published on 23 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are friendly, caring and hardworking. The rooms are individual and clean. I enjoy visiting and am always made welcome, adhering to covid restrictions. My relative (client), is happy.

Reply from Suzanne, Regional Manager at Bybrook House Nursing Home

Thank you so much for taking the time to post a positive review. Our team work hard to provide a warm and special place for your family member. Your kind and positive words will be shared with the team. Kind regards.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from P M (Friend of Resident) published on 24 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Friendly, approachable staff. Good standard of cleanliness. Informative about the resident's ongoing condition. Always attentive with the resident. Could possibly arrange for the activities person to pop in to non-mobile residents for a chat, or to see if they want anything or to maybe read to them.

Reply from Ratna Gurung, Manager at Bybrook House Nursing Home

Thank you kindly, for your feedback. We really love what we do and making sure that the people who choose to live with us, are well looked after. We are always open to how we can improve and really appreciate the time you have taken to leave us a review. I will share your positive feedback with staff and will ensure that we work towards making the necessary improvements. Thank you once again.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Hilary P (Daughter of Resident) published on 21 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My 96 year old father fell and broke his hip and was rushed toospital for an operation and whilst he was recovering well, it was clear that he needed extra respite to give him time to get over the trauma and for the family to prepare the home. It was very last minute that I contacted Bybrook and spoke
to the manager and she was able to organise everything for the following day for one week respite. It was late when he arrived but the staff were wonderful and quickly got him comfortable, sorted all medications and had saved him an evening meal! Throughout his stay the care was excellent and he had a lovely quiet en suite room with a comfortable chair and large TV with a view over the beautiful gardens. All staff were very friendly and professional and built up a great rapport with my father which made his stay very enjoyable. We needed to extend a few days at the end and again this was organised smoothly and efficiently. Highly recommend Bybrook to others.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from S H (Son of Resident) published on 29 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff supported mum during respite care. emergency care and end of life scenario. Always with care and understanding and a great deal of compassion.

Reply from Ratna Gurung, Home Manager at Bybrook House Nursing Home

Many thanks for taking the time to leave us a review. We always aim to treat people with compassion and understanding and I am glad this was your experience.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from H H (Daughter of Resident) published on 29 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been a resident for eight years. She is a dementia patient. The lovely staff are always kind and very caring with mum and all her needs which have changed a great deal since she moved in. The home is run by an excellent manager, who is warm, genuine and very caring. It's a happy home where residents
feel safe, secure and cared for. The owner is a very nice person who is also genuine, caring and kind.

Reply from Ratna Gurung, Home Manager at Bybrook House Nursing Home

Many thanks for sharing your experience of Bybrook House, we very much appreciate your kind words


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Pat C (Daughter of Resident) published on 28 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother spent 7 months at Bybrook House Nursing Home with advanced dementia. Her care was professional, efficient and loving. We (my mother and I) couldn't have been better served in the last four months of her life. I feel very lucky.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.7 (9.671)

Overview of Review Score

The Review Score of 9.7 (9.671) out of 10 for Bybrook House Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 12 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.671 for Bybrook House Nursing Home is calculated as follows: ( (102 Excellents x 5) + (36 Goods x 4) + (4 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 143 Ratings = 4.671

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Bybrook House Nursing Home is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 30 registered maximum number of service users is 6, which has been reached with 12 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 7 May 2021

Overall
Good

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (1)

Ratna

Ratna Gurung

Job Title: Registered Manager

Ratna is very caring, committed and devoted. She is passionate to deliver a fabulous lifestyle to the people that choose to live in Bybrook House. She leads a professional and very dedicated team of carers.


Frequently Asked Questions about Bybrook House Nursing Home

What types of Care is Bybrook House Nursing Home registered for?

Older Person Care, Dementia & No Medical Intervention are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Bybrook House Nursing Home provide?

Palliative Care, Day Care, Convalescent Care, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Bybrook House Nursing Home have?

There are 26 Single Rooms and 2 Couples/Companion Rooms.

What are the Facilities & Services at Bybrook House Nursing Home?

Own Furniture if required, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Bybrook House Nursing Home to the centre of Corsham?

3.6 mile(s) as the crow flies, distance by road may be significantly further.