This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment.
Barchester Cedars Care Home (Salisbury) has a Review Score of 9.7 (9.700) out of 10, based on 21 reviews in the last 2 years. Over all time Barchester Cedars Care Home (Salisbury) has 91 reviews.
Review from Gemma P (Daughter of Resident) published on 7 July 2023
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Reply from Sam Humphries, General Manager at Barchester Cedars Care Home (Salisbury)
Thank you for such a lovely review of Cedars which really does depict our image. We are proud to have a family approach within the home and your kind words will be fed back to our community.
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Review from Rachel R (Daughter of Resident) published on 15 February 2023
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Reply from Sam Humphries, General Manager at Barchester Cedars Care Home (Salisbury)
Thank you for such kind words. Your mother was well-loved and will be truly missed. The staff will always remember the giggles they shared with her and joining in with her socialising in the lounge. We are honoured to have been part of her life's journey and she will always be a part of our community.
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Review from Kim M (Daughter of Resident) published on 31 January 2023
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Reply from Sam Humphries, General Manager at Barchester Cedars Care Home (Salisbury)
Hi Kim,
Mum has settled in well and is such a joy to care for. Thank you for such lovely words, we are so lucky to have our home situated on such beautiful grounds. Mum really is a part of our Cedars family already.
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Review from L B (Daughter of Resident) published on 12 December 2022
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Reply from Sam Humphries, General Manager at Barchester Cedars Care Home (Salisbury)
Thank you, for giving such a lovely review of our beautiful home. Activities are created to be person-centred to ensure all of our residents enjoy quality activities. I will feedback to the team and our activities coordinator on what a great job they're doing!
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Review from C W (Friend of Resident) published on 2 November 2022
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Reply from Sam Humphries, General Manager at Barchester Cedars Care Home (Salisbury)
Thank you for such lovely words; we value your feedback, and I will relay it back to the team.
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Review from Helen V (Daughter of Resident) published on 5 September 2022
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Reply from Sam Humphries, General Manager at Barchester Cedars Care Home (Salisbury)
Thank you for you lovely words. As the manager of The Cedars I am so proud of such an amazing team and they work so hard to ensure all residents and relatives get the care and attention they deserve. We are one big family and grateful to have you as part of it!
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Review from Kenneth C (Son of Resident) published on 21 July 2022
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Reply from Sam Humphries, General Manager at Barchester Cedars Care Home (Salisbury)
Hello, we thank you for your honest feedback and value your thoughts on your overall experience. I understand your frustration in regards to the home in the last three years mum has been a service user. We have had a large recruitment drive and we now have a soild team of support staff who are family orientated and receptive of the residents' needs.
As the manager of the home, I am pleased you have seen a vast improvement in the care being given. I will continue to work with yourselves; and others, to build a home from home for all residents.
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Review from J V (Son of Resident) published on 18 April 2022
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Review from S Y (Nephew of Resident) published on 4 April 2022
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Reply from Sam Humphries, General Manager at Barchester Cedars Care Home (Salisbury)
It's so nice to hear your aunt had a lovely birthday. I am glad you had such a lovely day and you were all included, made to feel special. I will pass on your thanks to all of the staff.
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Review from R A (Granddaughter of Resident) published on 30 November 2020
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Reply from Jo Pattison, General Manager at Barchester Cedars Care Home (Salisbury)
Thank you for your kind words. We love what we do.
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Review from Carl N (Nephew of Resident) published on 23 October 2020
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Reply from Jo Pattison, General Manager at Barchester Cedars Care Home (Salisbury)
Many thanks for the review, the staff team here are always willing to assist to ensure the residents are comfortable and happy in their stay with us.
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Review from D P (Resident) published on 1 October 2020
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Reply from Jo Pattison, General Manager at Barchester Cedars Care Home (Salisbury)
Thank you for your review. The staff always aim to be warm and welcoming.
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Review from Terri T (Resident) published on 1 October 2020
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Reply from Jo Pattison, General Manager at Barchester Cedars Care Home (Salisbury)
Thank you for your review. We like to think all residents feel its home from home.
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Review from David G (Son of Resident) published on 25 September 2020
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Reply from Jo Pattison, General Manager at Barchester Cedars Care Home (Salisbury)
We aim to provide a first-class service to all our residents and value all feedback. Thank you.
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Review from Ann B (Wife of Resident) published on 25 September 2020
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Reply from Jo Pattison, General Manager at Barchester Cedars Care Home (Salisbury)
Thank you for your lovely words, as you have said the care staff take pride in what they do and love the residents and give great care.
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Review from Lisa F (Daughter of Resident) published on 25 September 2020
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Reply from Jo Pattison, General Manager at Barchester Cedars Care Home (Salisbury)
Our staff aims to be friendly and caring to all our residents. Thank you for your kind words.
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Review from R F (Son-in-law of Resident) published on 25 September 2020
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Reply from Jo Pattison, General Manager at Barchester Cedars Care Home (Salisbury)
We are really looking forward to opening our doors again when lockdown rules have relaxed. We love having visitors and appreciate the warm and friendly welcome we get from our visitors. We will always strive to be the best and most caring home in the area.
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Review from A S (Daughter of Resident) published on 25 September 2020
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Reply from Jo Pattison, General Manager at Barchester Cedars Care Home (Salisbury)
Thank you for your review. Our residents are our priority for our service delivery.
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Review from Alfred R (Friend of Resident) published on 22 September 2020
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Reply from Jo Pattison, General Manager at Barchester Cedars Care Home (Salisbury)
Many thanks for your great review. I'm glad you feel you have had a 5-star service. We aim to please. Regards
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Review from Barry N (Son of Resident) published on 18 September 2020
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Reply from Jo Pattison, General Manager at Barchester Cedars Care Home (Salisbury)
I am really pleased you have enjoyed the Garden visits, we aim to ensure all visitors and residents are safe and well whilst enjoying quality time together.
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The Review Score of 9.7 (9.700) out of 10 for Barchester Cedars Care Home (Salisbury) is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.7 out of 5 from 21 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.700 for Barchester Cedars Care Home (Salisbury) is calculated as follows: ( (215 Excellents x 5) + (12 Goods x 4) + (13 Satisfactorys x 3) + (3 Poors x 2) + (7 Very Poors x 1) ) ÷ 250 Ratings = 4.7
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Barchester Cedars Care Home (Salisbury) is based on 19 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 62 registered maximum number of service users is 12.4, which has been reached with 19 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 7 Jul 2021
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