Avon Court Care Home has a Review Score of 9.6 (9.552) out of 10, based on 20 reviews in the last 2 years. Over all time Avon Court Care Home has 104 reviews.
Review from B R (Brother of Resident) published on 27 February 2025
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Overall Experience
4.0 out of 5
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Review from Mark R (Grandson of Resident) published on 24 January 2025
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5.0 out of 5
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Review from A J (Sister of Resident) published on 22 January 2025
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5.0 out of 5
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Review from U C (Daughter-in-law of Resident) published on 22 January 2025
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Overall Experience
3.0 out of 5
Reply from Clare Sheehan, Careline Advisor at Avon Court Care Home
Thank you for your review, we value all feedback as this helps us to improve our service where required. We greatly appreciate your kind comments about our cheerful staff team and friendly home atmosphere and that you are pleased with the care provision at Avon Court. We are working closely with colleagues to ensure communal spaces are well utilised with an activity programme tailored to each individual. Our dedicated housekeeping team work hard to ensure any transient odours are swiftly managed, so the home continues to present a fresh and clean environment.
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Review from Darren W (Son of Resident) published on 16 January 2025
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5.0 out of 5
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Review from Julia D (Great-Niece of Resident) published on 16 January 2025
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5.0 out of 5
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Review from Teresa H (Daughter of Resident) published on 16 January 2025
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5.0 out of 5
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Review from Brenda P (Respite Resident) assisted by family/friend published on 14 January 2025
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4.0 out of 5
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Review from P P (Granddaughter of Resident) published on 24 December 2024
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5.0 out of 5
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Review from E R (Sister-in-law of Resident) published on 19 July 2024
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Overall Experience
5.0 out of 5
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Review from Melanie G (Granddaughter of Resident) published on 14 June 2024
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4.0 out of 5
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Review from W K (Daughter of Resident) published on 4 June 2024
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Overall Experience
5.0 out of 5
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Review from Anna T (Wife of Resident) published on 20 March 2024
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Overall Experience
4.0 out of 5
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Review from D K (Son of Resident) published on 25 January 2024
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4.0 out of 5
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Review from Deborah H (Daughter of Resident) published on 8 December 2023
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5.0 out of 5
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Review from S M (Granddaughter of Resident) published on 15 November 2023
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5.0 out of 5
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Review from Ann B (Wife of Resident) published on 5 September 2023
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Overall Experience
5.0 out of 5
Reply from Julie Caygill, Hospital Liaison Team Administrator at Avon Court Care Home
Thank you for your review; we value all feedback, as this helps us to improve our service where required. We appreciate your kind comments regarding the freshness of our produce - the nutritional needs of our residents are of great importance to us. We agree, our residents thoroughly enjoy the entertainment provided. We will be sure to check that all wheelchairs in use have the appropriate footrests in place. Going forward, please do not hesitate to raise any concerns to management in the home so that these can be immediately dealt with. ‘
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Review from Paul T (Son of Resident) published on 15 August 2023
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5.0 out of 5
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Review from Jean S (Daughter of Resident) published on 7 June 2023
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5.0 out of 5
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Review from M S (Friend of Resident) published on 23 May 2023
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Overall Experience
4.0 out of 5
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The Review Score of 9.6 (9.552) out of 10 for Avon Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.6 out of 5 from 20 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.552 for Avon Court Care Home is calculated as follows: ( (150 Excellents x 5) + (61 Goods x 4) + (20 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 232 Ratings = 4.552
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Avon Court Care Home is based on 19 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 19 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 26 Aug 2022
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Job Title: Home Manager
Introducing Mitchelo Kalengo
Home Manager at Avon Court, Chippenham
“For me, kind care means treating and respecting people, as individuals.”
As a dedicated healthcare professional, Mitchelo has gained a wealth of experience in providing care and nursing support to elderly people, to enrich their lives. She is a knowledgeable and dedicated leader who is passionate about delivering the highest standards in care and quality of life for Residents.
Choosing to work in the care sector because she has a passion for people and knowing each as an individual, Mitchelo closely shares HC-One’s vision in aiming to provide the kindest care for each and every Resident. She extends this caring approach to her Colleagues and works closely with them to deliver care and support to Residents in a way that they gain the most benefit, in a warm and welcoming home.
When asked what she enjoys most about her role, Mitchelo remarked: “Going home with a smile on my face, knowing I have achieved my goals to provide quality-centred care for my Residents.”
Mitchelo has also achieved much outside of work and enjoys spending time with her family. Her proudest achievement is being a mother and still managing to enjoy her work.
If you would like to find out more about Avon Court, Mitchelo would be delighted to have an informal discussion with you over the phone to answer any questions and provide further information.
