Avon Court Care Home

St Francis Avenue, Rowden Hill, Chippenham SN15 2SE
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9.6 104 Reviews
  • Avon Court Care Home, Chippenham
Ideally nestled close to the market town of Chippenham, Avon Court care home offers personalised residential, nursing and nursing dementia care.

The friendly care home prides itself on the fantastic wellbeing and activities programme, which features regular visits from entertainers, arts and crafts sessions and the home also has its own minibus which is used to take residents on trips out.

Inside the home, Avon Court care home boasts a range of lovely dining areas where residents can relax and enjoy dining with family and friends, supported by the brilliant catering team who work hard to offer nutritious meals suited to every taste and requirement. In addition to the popular dining rooms, residents can also enjoy mealtimes in the beautiful landscaped garden, making the most of the warmer days.

By getting to know each individual resident at Avon Court, the team take pride in encouraging everyone to take an active part in life at the home. Whether it be participating in the popular wellbeing and activities programme or empowering residents to enjoy the slower pace of life, they are committed to empowering residents to live life the way they choose.

Community is an integral part of life at Avon Court, and the team encourage residents to build strong relationships in the Chippenham neighbourhood, by organising events with local schools, charities and businesses in the area.

Led by an experienced Home Manager who is committed to providing the kindest care possible to all of residents, the professional care team is on hand to help you or your loved one settle into life at Avon Court.

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Care Provided by Avon Court Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 60 Service Users
  • Privately Owned
  • Care Offered
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • Epilepsy
  • Hearing Impairment
  • Huntington's Disease
  • Multiple Sclerosis
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Mitchelo Kalengo (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (60)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2022

Funding & Fees Guide for Avon Court Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,050
    • Self-Funded Residential Dementia Care from £1,105
    • Self-Funded Nursing Care from £1,320
    • Self-Funded Nursing Dementia Care from £1,375
    • RESPITE Self-Funded Residential Care from £1,155
    • RESPITE Self-Funded Residential Dementia Care from £1,172
    • RESPITE Self-Funded Nursing Care from £1,450
    • RESPITE Self-Funded Nursing Dementia Care from £1,490
  • (these prices are only a guideline, please contact Avon Court Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Avon Court Care Home Reviews (104)

Total of 104, showing 21-40
9.6

Avon Court Care Home has a Review Score of 9.6 (9.552) out of 10, based on 20 reviews in the last 2 years. Over all time Avon Court Care Home has 104 reviews.

Overall Experience

  • 61
  • 37
  • 3
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  • 1

Date Published

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84

Review from Kerry H (Daughter of Resident) published on 17 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has been in Avon Court Care Home for thirteen years and we could not have asked for better care. All the staff were amazing and treated Dad like a member of their own family. Unfortunately, Dad passed away in February 2023, the staff treated us brilliantly, they could not do enough for us.

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Review from Lynne M (Daughter of Resident) published on 10 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother was in the care home from August 2021 to January 2023 when sadly she died. The staff were incredibly kind and compassionate to the family, providing hot drinks and sandwiches and a big hug when needed. They definitely went above and beyond their duties and made such a difference to what was
a very upsetting and traumatic experience. It's a great team at Avon Court. Huge thanks.

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Review from Deb P (Daughter of Resident) published on 10 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has been at Avon Court since 2019; I've always been very happy with the standard of care and warm, welcoming environment within the home. I'm also impressed with their response to covid, implementing restrictions as and when necessary to keep residents safe, but striving to facilitate visits
and communication when possible. Also, Christmas was brilliant - decorations absolutely everywhere made the whole place so festive and the Christmas party was excellent.

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Review from Sandi L (Daughter of Resident) published on 7 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Avon Court is a welcoming, caring home. Very happy with the staff and activities provided.

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Review from Jenny D (Daughter of Resident) published on 31 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When Mum took a turn for the worse we were quickly called and when we arrived everyone was so amazing. Staff continued to care for Mum whilst family came and went. We were looked after and cared for to a measure I was humbled and inspired for. The genuine love and care each member of staff showed to
Mum was exemplary. Being part of your community these last few days has been very precious and days I'll never forget. We know how much Mum loves your care and we are so happy to know she is with you all.

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Review from Sandra M (Daughter of Resident) published on 20 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been here for 2 weeks after a lengthy stay in hospital. What a fantastic home. Everyone, myself and family have been in. Contact has been cheerful, sympathetic and so kind. My father feels very happy here and safe and secure. All my conversations with the home manager have been so reassuring
at an anxious time for the family. So well done everyone you all work extremely hard. A heartfelt thank you.

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Review from P M (Mother of Resident) published on 17 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you Avon Court for looking after my daughter so well. When she came out of hospital she wasn't eating and had lost weight (she was getting over sepsis). She is so happy there and has put on weight, the staff are wonderful to her and when I visit are lovely to me as well. She is hoping to go home
soon. I have said I would like to go there when the time comes. I am 95 years old. Thank you Avon Court.

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Review from Lynne P (Cousin of Resident) published on 16 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We had contact with a lot of the staff. We found them all, from cleaners, nurses to be kind, caring, and friendly. Nothing was too much trouble. My cousin improved 100% with the care she received. I would be quite happy to be looked after in there.

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Review from Angelita J (Daughter of Resident) published on 20 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father is the only person I have had experience of with Alzheimer's and it's scary and devastating to see, but the care, compassion and love that all the staff give residents is above and beyond anything I could wish for. The level of care is outstanding, it's very reassuring to know that Dad's needs
are covered 100%. I can't name specific staff as 'All Staff' are amazing and the cleanliness and comfort of Avon Court is again - outstanding. Many, many thanks to you all!

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Review from Jennifer M (Resident) published on 20 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot fault the care I received at Avon Court. All staff are very friendly and caring. Exactly what I needed in readiness to go home.

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Review from T W (Daughter of Resident) published on 30 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Went to the jubilee garden party. Very enjoyable. Thank you.

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Review from Charley C (Great-granddaughter of Resident) published on 15 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always welcoming, clean, tidy, and friendly. Nan is always happy and explains what activities she has done and enjoyed. Staff are all lovely and welcoming.

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Review from C C (Granddaughter of Resident) published on 13 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent services so far. Nan's been here a couple of weeks. Nurses, carers and activity team, Nan's been joining in with everyone, and they have made her very welcome. Thank you, Nan losing independence was always hard, but they made this transition easier.

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Review from Margaret C (Wife of Resident) published on 17 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are friendly, supportive, and helpful during this very stressful time.

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Review from M U (Son of Resident) published on 4 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Clearly, with the advent of Covid and continuous lockdowns, it’s difficult to be totally objective. I should say my Mum is in a relatively safe environment although she did contract Covid earlier in April. There have been significant issues regarding Mum's meds at night, on a number of occasions the
night nurses have not dispensed essential meds or were unclear where the medicines are located. Because of the lockdown, the staff undertook to follow up with the opticians regarding Mum's new glasses, I have had to chase this up with management, it’s been over six weeks - which really isn’t good enough. I should mention that one particular carer has been excellent and has truly made Mum's life bearable. I will follow up with a second review in a couple of months, new management is slowly organising things for the better. One thing that has changed is communication which is much better now.

Reply from Diane Kerwin, Hospital Liaison Team Administrator at Avon Court Care Home

Thank you for your kind comments regarding the care at Avon Court, we really appreciate your feedback. We are pleased to note communication has improved with relatives; this is such an important aspect of our residents’ care. We have dealt with the night medication issues, which were caused by new stock arriving in the main, but also due to some staffing issues and agency being in the home more frequently than we would like. The optician situation is sadly a common issue now that homes are open more and we continue to seek a resolution to this. The glasses have now been delivered. We appreciate your comments regarding a particular carer and how you will review this again in a few months. Our interim Home Manager is making some good changes in the home, such as the communication system with relatives which will continue to impact other areas too.


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Review from Helen H (Daughter of Resident) published on 18 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Dad has been in Avon Court Care Home for 4 years, on Saturday my Dad passed away. The carers, managers, nurses, cleaners, and entertainment staff have all been so supportive and caring. I spent the last two weeks by my Dad's side and I was also very looked after. Nothing was too much trouble. I would
like to thank everyone so much. I think the staff need more praise for the excellent job they do.

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Review from C J (Friend of Resident) published on 14 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

My friend was moved here from hospital and was taken straight to a room at the back of the home. He was sometimes left in dirty clothes which I helped change him on more than one occasion. The room was dirty and clothes went missing that I had to ask for. He was often left in bed until after midday
with only a quick wash, never had a bath or teeth cleaned daily and his call button had no battery cover on the back and there was only one staff member that stood out from the rest. He was never told as to what was actually going to happen and he passed away there, which was very unfortunate. Also next of kin was not notified when he needed anything, communication was poor.

Reply from Diane Kerwin, Hospital Liaison Team Administrator at Avon Court Care Home

Thank you so much for taking the time to give us your feedback, and we note that this relates to your friend who stayed with us at Avon Court. We were sorry to read your comments, and would really value an ability to look at these complaints in detail as we cannot identify the gentleman involved from the Carehome submission. We are so sorry that this was your experience as this Gentleman’s friend and we clearly did not get things right for you or for him, from what you have written. We do have a lot of compliments about the care received at Avon Court, so we would really value understanding more detail so that we can investigate this properly and look to learn from the mistakes that happened during your friends stay with us.


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Review from R J (Son of Resident) published on 9 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum is a new resident with the home for assessment, her first time in a home, also a new experience for the family. The staff were great settling in a very confused and frightened 96-year-old lady who up until now was very mobile and self-sufficient. The home were very helpful and understanding with
me and the family. Mum is also very happy with the staff and although doesn't want to stay is very settled and understands why she is there.

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Review from L K (Daughter of Resident) published on 1 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was admitted into Avon Court in June and she is very settled and enjoys being here very much. The staff are always so kind and helpful and very friendly. Nothing is too much trouble for them. They have excellent entertainment and activities. It's nice to see my mum happy when we visit.

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Review from Stephanie R (Daughter of Resident) published on 1 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum came to Avon Court from hospital. Each team member has been exceptionally kind, helpful, polite, friendly, and caring - not just towards Mum but also with myself, my husband, and my daughter. The care is genuine, sensitive, and empathetic. The food has been excellent too. The cleanliness, security,
and covid-19 measures have been first-class. Thank you.

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Current Review Score: 9.6 (9.552)

Overview of Review Score

The Review Score of 9.6 (9.552) out of 10 for Avon Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 20 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.552 for Avon Court Care Home is calculated as follows: ( (150 Excellents x 5) + (61 Goods x 4) + (20 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 232 Ratings = 4.552

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Avon Court Care Home is based on 19 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 19 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 26 Aug 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (6)

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Meet the Team (1)

Mitchelo

Mitchelo Kalendo

Job Title: Home Manager

Introducing Mitchelo Kalengo
Home Manager at Avon Court, Chippenham


“For me, kind care means treating and respecting people, as individuals.”


As a dedicated healthcare professional, Mitchelo has gained a wealth of experience in providing care and nursing support to elderly people, to enrich their lives. She is a knowledgeable and dedicated leader who is passionate about delivering the highest standards in care and quality of life for Residents.


Choosing to work in the care sector because she has a passion for people and knowing each as an individual, Mitchelo closely shares HC-One’s vision in aiming to provide the kindest care for each and every Resident. She extends this caring approach to her Colleagues and works closely with them to deliver care and support to Residents in a way that they gain the most benefit, in a warm and welcoming home.


When asked what she enjoys most about her role, Mitchelo remarked: “Going home with a smile on my face, knowing I have achieved my goals to provide quality-centred care for my Residents.”


Mitchelo has also achieved much outside of work and enjoys spending time with her family. Her proudest achievement is being a mother and still managing to enjoy her work.


If you would like to find out more about Avon Court, Mitchelo would be delighted to have an informal discussion with you over the phone to answer any questions and provide further information.