Avon Court Care Home

St Francis Avenue, Rowden Hill, Chippenham SN15 2SE
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9.6 104 Reviews
  • Avon Court Care Home, Chippenham
Ideally nestled close to the market town of Chippenham, Avon Court care home offers personalised residential, nursing and nursing dementia care.

The friendly care home prides itself on the fantastic wellbeing and activities programme, which features regular visits from entertainers, arts and crafts sessions and the home also has its own minibus which is used to take residents on trips out.

Inside the home, Avon Court care home boasts a range of lovely dining areas where residents can relax and enjoy dining with family and friends, supported by the brilliant catering team who work hard to offer nutritious meals suited to every taste and requirement. In addition to the popular dining rooms, residents can also enjoy mealtimes in the beautiful landscaped garden, making the most of the warmer days.

By getting to know each individual resident at Avon Court, the team take pride in encouraging everyone to take an active part in life at the home. Whether it be participating in the popular wellbeing and activities programme or empowering residents to enjoy the slower pace of life, they are committed to empowering residents to live life the way they choose.

Community is an integral part of life at Avon Court, and the team encourage residents to build strong relationships in the Chippenham neighbourhood, by organising events with local schools, charities and businesses in the area.

Led by an experienced Home Manager who is committed to providing the kindest care possible to all of residents, the professional care team is on hand to help you or your loved one settle into life at Avon Court.

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Care Provided by Avon Court Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 60 Service Users
  • Privately Owned
  • Care Offered
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • Epilepsy
  • Hearing Impairment
  • Huntington's Disease
  • Multiple Sclerosis
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Mitchelo Kalengo (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (60)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2022

Funding & Fees Guide for Avon Court Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,050
    • Self-Funded Residential Dementia Care from £1,105
    • Self-Funded Nursing Care from £1,320
    • Self-Funded Nursing Dementia Care from £1,375
    • RESPITE Self-Funded Residential Care from £1,155
    • RESPITE Self-Funded Residential Dementia Care from £1,172
    • RESPITE Self-Funded Nursing Care from £1,450
    • RESPITE Self-Funded Nursing Dementia Care from £1,490
  • (these prices are only a guideline, please contact Avon Court Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Avon Court Care Home Reviews (104)

Total of 104, showing 41-60
9.6

Avon Court Care Home has a Review Score of 9.6 (9.552) out of 10, based on 20 reviews in the last 2 years. Over all time Avon Court Care Home has 104 reviews.

Overall Experience

  • 61
  • 37
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  • 1

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Review from Elaine P (Daughter of Resident) published on 13 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum's stay in Avon Court from May 2021 to Sept when she passed away. Mum felt safe and happy. The staff are fantastic and helpful. They are so busy but always have time for residents whilst under extreme pressure. Hated my Mum going into care but Mum was happy which made me, brother, and sister very
content. Thank you.

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Review from Valerie S (Daughter of Resident) published on 10 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

My mother was sent here from the hospital after an operation to repair a fracture to her leg as she required intensive physio and rehabilitation and we were assured she would receive the best care. On arrival she was taken to a tiny room at the back of the hospital, the bed wasn't a hospital bed so
could not accommodate her injury and with no side gates. When my mum said she couldn't manage this bed as she would fall out she was told that's OK as they put a mat down if she fell, just what she needs with a fractured leg! The toilet seat was broken and not high for her disability. She was treated as a dementia patient which is what the home seems to be for. A few of the staff had no idea how to care for orthopaedic patients and the home is certainly not equipped for rehabilitation. I collected her from there immediately.

Reply from Diane Kerwin, Hospital Liaison Team Administrator at Avon Court Care Home

Thank you for taking the time and trouble to write a Carehome Review for us and we take all feedback very seriously. Please be assured that all of the ICT beds in the Home are profiling beds (hospital beds) and bed rails can be used on these beds. We would always explore the least restrictive option for our Residents as bed rails can be very dangerous, and apologies we did not explain this clearly to your Mother. We have an excellent service for rehabilitation post Hospital stay, supported by our occupational therapy and physiotherapy colleagues. We are very sorry that the toilet seat was broken, we replaced this immediately and have taken action to ensure this doesn’t happen again for a new Resident. Please accept our apology.


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Review from D M (Daughter of Resident) published on 5 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The nursing and caring staff were excellent. The occupational therapist was very good. Friendly, kind, and caring to our whole family.

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Review from Mary S (Niece of Resident) published on 16 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Every time my husband and I visited the home, the staff were very pleasant and helpful. Nothing was too much trouble for them and my aunt's last months were great joy. The activities offered were first class.

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Review from P W (Daughter of Resident) published on 29 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My father was transferred here after hospital for care. Staff have been excellent in helping him settle in. They are very approachable and help with any issues we have concerning him. Would recommend this place to family and friends, for excellent care/support.

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Review from J H (Daughter of Resident) published on 23 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has recently passed away at Avon Court. She had been there for 3 1/2 years and had dementia. It was a difficult time, especially the last 12 months with the coronavirus. During this time it was made more bearable knowing how much the staff cared for her. The two activity ladies particularly
were brilliant with mum and we cannot thank them enough. Thet made a huge difference to Mum and to us. The two activity ladies also came to the funeral which was appreciated.

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Review from Ness C (Daughter of Resident) published on 14 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Avon Court is a lovely home. It is caring, the staff are helpful and have a heart for the residents, provide great activities for residents to be part of eg monthly theme. Mother enjoys it here and says the food is good. Everything seems to be well organised although communication with family could
be better.

Reply from Diane Kerwin, Hospital Liaison Team Administrator at Avon Court Care Home

Many thanks for writing a review. Thank you for your very positive comments about Avon Court Care Home and the care that is delivered and how your Mother benefits from the Staff who “have a heart for the Residents” and the provision of meaningful activities. This is so important to us, we do try to provide a “home from home” atmosphere and experience for the people who live with us, so thank you.
We were sorry to read your comment regarding communication. We are very keen to understand more so that we can improve in this area, especially when your Mother’s experience has been and continues to be so positive. Please do let us know the specific issue, and we would be delighted to talk to you and resolve this matter.


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Review from Ann F (Daughter of Resident) published on 6 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Avon Court have been amazing during the lockdown nothing is too much trouble. Visits have been arranged safely and anything my mother needs someone always obliges. I couldn't speak more highly of the staff at Avon Court. Well done keep it up.

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Review from Yvonne S (Respite Resident) published on 15 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Been cared for wonderfully.

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Review from Debbie T (Daughter of Resident) published on 14 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am so grateful to all the wonderful staff at Avon Court who have been caring for my dad over the last 6 weeks. They have treated him with such kindness and have taken such good care of him. They go out of their way to make sure that he is as happy as he can be. It's wonderful to see the entertainment
provided each day and to see photos of dad smiling. I appreciate that everyone always has time to talk on the phone to keep me updated on his progress. We are very happy with the care provided each day at Avon Court.

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Review from B B (Resident) published on 14 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been looked after extremely well. The care has been very good especially when I have had bad problems. All the carers have been very helpful.

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Review from S B (Daughter of Resident) published on 27 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was admitted into Avon Court in March to the end of care section. The staff are very caring and friendly. Mother has enjoyed being looked after and the breakfasts. I have been one of the lucky ones and I am allowed to visit taking temperature, filling in forms and wearing protective gear.
I would like to thank the staff for all their care.

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Review from Janet C (Daughter of Resident) published on 24 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff are very kind and helpful when I visit they all make me welcome.

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Review from Steve G (Son of Resident) published on 3 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care given to my father and also great care has been taken with the recent COVID situation. The care home has just reopened for visitors and strict hygiene levels are in place, 20 minutes visiting at a time is in place.

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Review from J G (Respite Resident) published on 3 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Care workers very attentive, kind and friendly. Helped whenever able. Food excellent and laundry returned quickly and well done. I consider I was lucky to have been in Avon Court for the short time I was there. Manager helpful and answered questions quickly.

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Review from L G (Daughter of Resident) published on 10 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been going into Avon Court for many years as a visiting Christian Minister and was pleased when my mother was offered a bed there. Staff are always friendly and polite, premises are always clean and tidy (no bad smells!) and a good range of activities on offer to keep residents motivated and
engaged.

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Review from Walter D (Son of Resident) published on 12 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff at Avon Court are exception they are caring and provide the residents with dedicated support. They are lovely people who deserve huge plaudits. I could not have been better pleased and satisfied by the support my mother receives. Huge thank you!

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Review from J T (Daughter of Resident) published on 24 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

My mother is there for physio after a stroke. She is well looked after and likes the staff. Weekends feel a little flat over there, few staff about and nothing going on.

Reply from Diane Kerwin, Hospital Liaison Team Administrator at Avon Court Care Home

Thank-you for taking the time to write a review and we are pleased to learn that your mother is well looked after and likes the staff. The NHS physio and rehabilitation team works Monday-Friday and is separate to the home's staff. However, we will look at how we can enhance further what is offered at weekends by the Avon Court team.


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Review from Linda N (Resident) published on 26 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very professional and homely at the same time. Staff were very efficient and friendly, nothing was too much trouble. A choice of good fresh food. The daily activities were really good too. The staff are an asset to the care home ay Avon Court.

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Review from R M (Daughter of Resident) published on 25 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum is really happy and settled at Avon Court. The staff are very friendly and welcoming and give mum wonderful individual attention and care. The entertainment is excellent with singing and craft activities which are well thought out. I attended one session of a singing activity and all residents and
staff and visitors had a very pleasant, fun afternoon plus exhausting with all the dancing and clapping.

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Current Review Score: 9.6 (9.552)

Overview of Review Score

The Review Score of 9.6 (9.552) out of 10 for Avon Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 20 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.552 for Avon Court Care Home is calculated as follows: ( (150 Excellents x 5) + (61 Goods x 4) + (20 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 232 Ratings = 4.552

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Avon Court Care Home is based on 19 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 19 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 26 Aug 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (6)

Top 20 Large Care Home Groups 2023

Recipient: HC-One

Date: Tuesday 28 Feb 2023 More details

Top 20 Large Care Home Groups 2020

Recipient: HC-One

Date: Friday 28 Feb 2020 More details

Top 20 Large Care Home Groups 2019

Recipient: HC-One

Date: Thursday 28 Feb 2019 More details

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Meet the Team (1)

Mitchelo

Mitchelo Kalendo

Job Title: Home Manager

Introducing Mitchelo Kalengo
Home Manager at Avon Court, Chippenham


“For me, kind care means treating and respecting people, as individuals.”


As a dedicated healthcare professional, Mitchelo has gained a wealth of experience in providing care and nursing support to elderly people, to enrich their lives. She is a knowledgeable and dedicated leader who is passionate about delivering the highest standards in care and quality of life for Residents.


Choosing to work in the care sector because she has a passion for people and knowing each as an individual, Mitchelo closely shares HC-One’s vision in aiming to provide the kindest care for each and every Resident. She extends this caring approach to her Colleagues and works closely with them to deliver care and support to Residents in a way that they gain the most benefit, in a warm and welcoming home.


When asked what she enjoys most about her role, Mitchelo remarked: “Going home with a smile on my face, knowing I have achieved my goals to provide quality-centred care for my Residents.”


Mitchelo has also achieved much outside of work and enjoys spending time with her family. Her proudest achievement is being a mother and still managing to enjoy her work.


If you would like to find out more about Avon Court, Mitchelo would be delighted to have an informal discussion with you over the phone to answer any questions and provide further information.