Avon Court Care Home

St Francis Avenue, Rowden Hill, Chippenham SN15 2SE
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9.6 104 Reviews
  • Avon Court Care Home, Chippenham
Ideally nestled close to the market town of Chippenham, Avon Court care home offers personalised residential, nursing and nursing dementia care.

The friendly care home prides itself on the fantastic wellbeing and activities programme, which features regular visits from entertainers, arts and crafts sessions and the home also has its own minibus which is used to take residents on trips out.

Inside the home, Avon Court care home boasts a range of lovely dining areas where residents can relax and enjoy dining with family and friends, supported by the brilliant catering team who work hard to offer nutritious meals suited to every taste and requirement. In addition to the popular dining rooms, residents can also enjoy mealtimes in the beautiful landscaped garden, making the most of the warmer days.

By getting to know each individual resident at Avon Court, the team take pride in encouraging everyone to take an active part in life at the home. Whether it be participating in the popular wellbeing and activities programme or empowering residents to enjoy the slower pace of life, they are committed to empowering residents to live life the way they choose.

Community is an integral part of life at Avon Court, and the team encourage residents to build strong relationships in the Chippenham neighbourhood, by organising events with local schools, charities and businesses in the area.

Led by an experienced Home Manager who is committed to providing the kindest care possible to all of residents, the professional care team is on hand to help you or your loved one settle into life at Avon Court.

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Care Provided by Avon Court Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 60 Service Users
  • Privately Owned
  • Care Offered
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • Epilepsy
  • Hearing Impairment
  • Huntington's Disease
  • Multiple Sclerosis
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Mitchelo Kalengo (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (60)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2022

Funding & Fees Guide for Avon Court Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,050
    • Self-Funded Residential Dementia Care from £1,105
    • Self-Funded Nursing Care from £1,320
    • Self-Funded Nursing Dementia Care from £1,375
    • RESPITE Self-Funded Residential Care from £1,155
    • RESPITE Self-Funded Residential Dementia Care from £1,172
    • RESPITE Self-Funded Nursing Care from £1,450
    • RESPITE Self-Funded Nursing Dementia Care from £1,490
  • (these prices are only a guideline, please contact Avon Court Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Avon Court Care Home Reviews (104)

Total of 104, showing 61-80
9.6

Avon Court Care Home has a Review Score of 9.6 (9.552) out of 10, based on 20 reviews in the last 2 years. Over all time Avon Court Care Home has 104 reviews.

Overall Experience

  • 61
  • 37
  • 3
  • 2
  • 1

Date Published

104
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84

Review from E C (Daughter of Resident) published on 1 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The help and care received during Dad's few days with us were excellent, both with Dad and his family. A very difficult time, but was eased with the excellence of all the staff.
Thank you.

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Review from R G (Friend of Resident) published on 17 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is made by its kindly staff. Always willing to help and assist.

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Review from T S (Next of Kin) published on 14 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are always so kind and helpful. The team that organise the daily events are very encouraging and my relative thoroughly enjoys the art sessions. It always feels like a "family" environment and I know my relative feels safe and comfortable there which is good.

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Review from B A (Son of Resident) published on 9 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother spent two months in Avon Court following a number of falls and time in hospital. The staff were caring and reliable with medications and personal help. They helped to build my mother's confidence and made her feel cared for and positive. She will miss many of the team.

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Review from M A (Ex Family Member) published on 12 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I find that he is being treated very kindly and the staff are very helpful and kind to his situation and love to talk with him. Not only is he being cared for he likes the staff, looks forward to seeing certain members of staff who he can talk sport with plus he likes the entertainment on offer. This
is his 3rd home and he is happy here now he has settled in.

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Review from A T (Brother of Resident) published on 10 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

You have done outstanding with the care that you have given my sister.

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Review from J B (Daughter of Resident) published on 23 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum very well cared for. Very friendly staff. Lovely atmosphere. Good activities.

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Review from G D (Wife of Resident) published on 22 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband seems to be happy and loves the activities that are offered. I have recommended Avon Court to other people.

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Review from Nadine C (Granddaughter of Resident) published on 2 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The two lovely ladies that are the entertainment team and do the activities have made a real difference to how my nan feels about living here.
They have made her time here much more acceptable and really make an effort with her and make her feel happy.
The home as a whole is full of friendly staff
who make it feel like home from home.
It really is lovely.

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Review from Deborah S (Friend of Resident) published on 17 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The activities here are amazing, the best I have seen in care homes I have visited. The staff are very friendly. The home doesn't smell of urine! Rooms are very nice.

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Review from Lisa A (Daughter of Resident) published on 12 July 2019
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

Several concerns raised with trained nursing staff not appearing to be acted upon or listened to.
Poor communication, often staff contradicting each other or giving wrong information, have been advised by healthcare assistant 'he practically gets himself out of bed and into chair' contrary to physio
team's assessment of his abilities.
Notes are task orientated, visiting in the evenings there does not appear to be any staff available to discuss care so you often rely on the notes to see what care has been given.
On several occasions still in bed until gone midday as the staff have been too busy to wash/dress and sit out in a chair. Even though the physio team have advised he is better mobilising in the mornings.
Clothes have all gone missing. Is often wearing other people's clothes.
Room is often dirty, cutlery under the bed for 3 days, found dirty dressing on the floor.
The only saving grace in this place is the excellent physio and OT team, one nurse and one HCA and the food.

Reply from Claire Hurworth, Care Line Manager at Avon Court Care Home

We welcome any feedback about the home and the service we provide, so thank you for taking the time to leave a review. We are understandably very sorry to hear of your concerns and you have raised a number of specific issues. We would like the opportunity to meet with you in person to discuss things further and explain the actions we have taken.


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Review from Chris H (Son-in-law of Resident) published on 10 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my father in law receives is outstanding.
Every time I visit everyone is very friendly and make me feel part of the home. Food is fantastic - staff fantastic - entertainment is fantastic.
Basically, it's all fantastic.

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Review from Lorraine P (Wife of Resident) published on 3 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am very pleased with the way the staff look after my husband. I feel it a pity that Avon Court does not have a gardener as it badly needs attention.

Reply from Claire Hurworth, Care Line Manager at Avon Court Care Home

Thank you for your review; we value all feedback as this helps us to improve our service where required. We are pleased that you feel your husband is well looked after by the staff, who work hard to provide kind, quality care. Regarding the garden, we do have a contractor who visits monthly to do the larger tasks and the new maintenance operative has recently begun tidying the flower beds. The well-being co-ordinators are spending time planting up with the Residents who enjoy taking part in this activity. We hope that you notice a positive difference very soon.


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Review from M M (Resident) published on 8 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I used Avon Court for two weeks respite following an operation and three and a half weeks in hospital. I was well looked after.

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Review from Elizabeth D (Resident) published on 3 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I had a very happy stay in Avon Court Care Home. Staff were friendly and helpful. Visitors were made very welcome.

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Review from Douglas P (Son of Resident) published on 26 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Excellent local and facilities. Well trained staff, open and friendly. Provides care as required. Provides a wide range of events and activities.

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Review from June M (Daughter of Resident) published on 7 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum always expressed a lifelong fear of being put in a care home. So you can imagine how difficult a decision it was to do so. But I can honestly say that she settled in really well from the first day (she has now been there for 3 years & 4 months). The staff and management are a fine example of
kindness and compassion. Can totally recommend.

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Review from Michael D (Brother-in-law of Resident) published on 1 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I found the staff very helpful and friendly. Resident well looked after.
The care home seems welcoming and the door on each room looking like a front door was a nice touch.

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Review from Barbara G (Resident) published on 18 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very poorly when arrived but with lots of encouragement and help, I am now up and walking.
Staff very kind and had some good laughs and banter with most.
The highlight of my stay, except for getting mobile, were having the alpacas visit me in my room. Lovely to see and touch. Loved it.

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Review from Bridget M (Sister of Resident) published on 12 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been visiting my sister in Avon Court for a great number of years and have always found it very clean and welcoming. The staff are kindness itself, always willing to help and to show an interest in the resident and visitor. I never felt anxious at the end of my visit to leave my sister in their
care. I visited at least once or twice a week.

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Current Review Score: 9.6 (9.552)

Overview of Review Score

The Review Score of 9.6 (9.552) out of 10 for Avon Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 20 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.552 for Avon Court Care Home is calculated as follows: ( (150 Excellents x 5) + (61 Goods x 4) + (20 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 232 Ratings = 4.552

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Avon Court Care Home is based on 19 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 19 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 26 Aug 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (6)

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Meet the Team (1)

Mitchelo

Mitchelo Kalendo

Job Title: Home Manager

Introducing Mitchelo Kalengo
Home Manager at Avon Court, Chippenham


“For me, kind care means treating and respecting people, as individuals.”


As a dedicated healthcare professional, Mitchelo has gained a wealth of experience in providing care and nursing support to elderly people, to enrich their lives. She is a knowledgeable and dedicated leader who is passionate about delivering the highest standards in care and quality of life for Residents.


Choosing to work in the care sector because she has a passion for people and knowing each as an individual, Mitchelo closely shares HC-One’s vision in aiming to provide the kindest care for each and every Resident. She extends this caring approach to her Colleagues and works closely with them to deliver care and support to Residents in a way that they gain the most benefit, in a warm and welcoming home.


When asked what she enjoys most about her role, Mitchelo remarked: “Going home with a smile on my face, knowing I have achieved my goals to provide quality-centred care for my Residents.”


Mitchelo has also achieved much outside of work and enjoys spending time with her family. Her proudest achievement is being a mother and still managing to enjoy her work.


If you would like to find out more about Avon Court, Mitchelo would be delighted to have an informal discussion with you over the phone to answer any questions and provide further information.