Avon Court Care Home

St Francis Avenue, Rowden Hill, Chippenham SN15 2SE
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9.6 104 Reviews
  • Avon Court Care Home, Chippenham
Ideally nestled close to the market town of Chippenham, Avon Court care home offers personalised residential, nursing and nursing dementia care.

The friendly care home prides itself on the fantastic wellbeing and activities programme, which features regular visits from entertainers, arts and crafts sessions and the home also has its own minibus which is used to take residents on trips out.

Inside the home, Avon Court care home boasts a range of lovely dining areas where residents can relax and enjoy dining with family and friends, supported by the brilliant catering team who work hard to offer nutritious meals suited to every taste and requirement. In addition to the popular dining rooms, residents can also enjoy mealtimes in the beautiful landscaped garden, making the most of the warmer days.

By getting to know each individual resident at Avon Court, the team take pride in encouraging everyone to take an active part in life at the home. Whether it be participating in the popular wellbeing and activities programme or empowering residents to enjoy the slower pace of life, they are committed to empowering residents to live life the way they choose.

Community is an integral part of life at Avon Court, and the team encourage residents to build strong relationships in the Chippenham neighbourhood, by organising events with local schools, charities and businesses in the area.

Led by an experienced Home Manager who is committed to providing the kindest care possible to all of residents, the professional care team is on hand to help you or your loved one settle into life at Avon Court.

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Care Provided by Avon Court Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 60 Service Users
  • Privately Owned
  • Care Offered
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • Epilepsy
  • Hearing Impairment
  • Huntington's Disease
  • Multiple Sclerosis
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Mitchelo Kalengo (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (60)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2022

Funding & Fees Guide for Avon Court Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,050
    • Self-Funded Residential Dementia Care from £1,105
    • Self-Funded Nursing Care from £1,320
    • Self-Funded Nursing Dementia Care from £1,375
    • RESPITE Self-Funded Residential Care from £1,155
    • RESPITE Self-Funded Residential Dementia Care from £1,172
    • RESPITE Self-Funded Nursing Care from £1,450
    • RESPITE Self-Funded Nursing Dementia Care from £1,490
  • (these prices are only a guideline, please contact Avon Court Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Avon Court Care Home Reviews (104)

Total of 104, showing 81-100
9.6

Avon Court Care Home has a Review Score of 9.6 (9.552) out of 10, based on 20 reviews in the last 2 years. Over all time Avon Court Care Home has 104 reviews.

Overall Experience

  • 61
  • 37
  • 3
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Review from Andrew B (Son of Resident) published on 26 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been staying here as part of her recovery. She seems very well in herself, has gained much-needed weight and seems happy. The carers and staff I have encountered have all been professional, very caring and very attentive. Thank you to all.

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Review from John G (Nephew of Resident) published on 21 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Great care and help for my Auntie.

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Review from Anita F (Resident) published on 13 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy at Avon Court. I would recommend it to anyone. Staff helpful. Nice menu. I like to look out of windows, seeing people come and go. If I need assistance the staff will help.

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Review from F S (Daughter of Resident) published on 13 February 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been at Avon Court Care Home for over two years and the care she has received has been consistently excellent. The staff are kind, friendly and welcoming. Care is taken to ensure that residents are able to participate in activities to the level that they choose, both group and one-to-one.
The home always feels clean and well maintained and the food is excellent and well presented, with individual preferences catered for. Staff are respectful and always anxious to be responsive and helpful. I rate the rooms as good rather than excellent only because they are on the small side. I base my views on having visited on most days for over two years and would have no reservations in recommending Avon Court.

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Review from Janice W (Relative of Resident) published on 12 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

As a relative and regular visitor of the resident, we personally feel the bedrooms are somewhat cramped. The conservatory doesn't appear to be big enough for the number of residents you have and their visitors. Car parking is sometimes a problem and not enough spaces. Activities are excellent for those
who can participate fully. We are not able to comment on value for money as we are not involved in this aspect.

Reply from Clare Sheehan, Care Advisor at Avon Court Care Home

Thank you for your review and feedback. We encourage our Residents to personalise their rooms with personal possessions, so they feel more at home. The conservatory area can get busy when we have an entertainer, however, there are many other lounges and seating areas for our Residents and their families to enjoy. The car park is regularly checked by staff to ensure only visitors to the home are using the spaces.


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Review from Anne S (Friend of Resident) published on 29 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have found all the staff very friendly and helpful and nothing seems too much trouble. our friend took quite a while to settle in, but now she seems quite happy and content and she loves the food.

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Review from B I (Daughter of Resident) published on 21 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother spent a month at Avon Court after injuring her shoulder in a fall at home.
The staff immediately made her feel welcome and safe.
Their cheerfulness and warmth kept her spirits high and she is sorry to be leaving.
The staff were also extremely helpful and supportive to me, always having
time for my questions.

Reply from Jayne Duck, Customer Services Administrator at Avon Court Care Home

Thank you for your review. I'm glad to hear that your mum enjoyed her stay with us and is now fit and well. Maybe she would like to come and stay for some respite at some time. I hope we see her again.


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Review from Vivienne P (Resident) assisted by family/friend published on 18 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Quite satisfactory.

Reply from Jayne Duck, Customer Services Administrator at Avon Court Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager.


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Review from Yvonne B (Respite Resident) assisted by family/friend published on 18 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Although this has been a short respite visit, I feel I have been well looked after and all my needs have been dealt with very satisfactorily.

Reply from Jayne Duck, Customer Services Administrator at Avon Court Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager.


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Review from V OS (Daughter-in-law of Resident) published on 6 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was placed in Avon Court after a fall at her home. I cannot express enough how mum is being looked after enough. The staff are very helpful and nothing is too much trouble. They are very caring and friendly. A happy bunch. Mum loves it at Avon Court. The service is wonderful. The food is excellent,
the entertainment is great. Mum is really happy there. I wouldn't hesitate to recommend the home to anyone.

Reply from Jayne Duck, Customer Services Administrator at Avon Court Care Home

Thank you for your review. It is lovely to hear that your mum is so happy and settled and that you have peace knowing that she is looked after so well.


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Review from J C H (Resident) published on 14 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I had the best care during my stay here. The staff are just great.

Reply from Jayne Duck, Customer Services Administrator at Avon Court Care Home

Thank you for your review. Glad to hear that you enjoyed your stay with us


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Review from Peter B (Son of Resident) published on 31 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After my father spending some three months in hospital a care home had to be found for him, after contacting Bupa in our area they suggested Avon Court. After the initial phone call, an assessment in the hospital was made and father was accepted. After a tour of the home by myself we agreed and he was
moved to Avon Court. The home is a lovely relaxing place and management and staff are brilliant. So if you are in need of a home for a relative look no further!

Reply from Simone Berkeley, Customer Service Advisor at Avon Court Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager.


The Bupa Customer Care Team.


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Review from Gillian M (Resident) published on 19 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I came here to aid my recovery from a broken pelvis so that I could become sufficiently mobile to return home.

Reply from Emily Wilson, Customer Service Administator at Avon Court Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience. The Bupa Customer Care Team.


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Review from Caron W (Niece of Resident) published on 9 February 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my Uncle had over two years was amazing. He was clean and tidy. The room was clean. The staff, always friendly, helpful, always had time to talk if you needed to and I know they were busy. Activities were good and family always welcome. My uncle had a lovely time.

Reply from Jayne Duck, Customer servicies administrator at Avon Court Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team


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Review from Carly (Granddaughter of Resident) published on 9 February 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

They looked after my Nan. She had such good support and care whilst she was here. Our whole family go the support as well.

Reply from Jayne Duck, Customer servicies administrator at Avon Court Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team


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Review from Liz F (Sister of Resident) published on 9 February 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother was transferred to Avon Court from hospital for end of life care. He was 59 years old and had cancer. He died on the 2nd of November during early hours (5.25).
The care was kind and sensitive and on the evening before/early hours of the morning and the actual day/morning staff were very
supportive. The same nurses were on duty and were excellent.
I was called both nights to ensure he was not without family. My mother had been a resident previously until her death, which was when I went to ask the assistant manager if they could possibly take my brother because I knew the standard of care was so good.
I have recommended the home to other people, both for permanent and respite care. Thank you.

Reply from Jayne Duck, Customer servicies administrator at Avon Court Care Home

So sorry to hear of your loss please accept our condolences. Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager.
The Bupa Customer Care Team


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Review from P H P (Resident) assisted by family/friend published on 8 February 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is friendly and warm. I feel comfortable and well looked after.

Reply from Jayne duck, Customer servicies administrator at Avon Court Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team


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Review from H P (Husband of Resident) published on 24 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My wife is generally well cared for.

Reply from Jayne Duck, Customer service administrator at Avon Court Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.


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Review from William C (Son of Resident) published on 28 November 2016
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

At the age of 88, my father suffered a major stroke in February 2008 which left him completely paralysed down one side with very limited communication. Although not expected to survive more than a couple of months, Dad was moved to Avon Court in March 2008 and is still going strong. Because of his
age, the effects of his stroke are permanent but he is nevertheless happily settled at Avon Court. Dad spends a great deal of time in his bed (because he wants to) and in the whole of his eight years at Avon Court has never suffered a single bedsore - which I think says a lot. Dad's communications skills are still extremely limited but all the staff are very kind, caring and patient and will stay with him until they understand his needs. I visit him three times a week but if ever a problem arises, Avon Court will always ring me immediately to discuss a way forward.

Reply from Rose Pickering, Customer Service Administrator at Avon Court Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.


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Review from Kevin J (Son of Resident) published on 15 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my father has been given is absolutely superb. All the staff are fantastic as nothing is too much troub.e. As far as I am aware, my father is very happy here and I must thank everyone from the bottom of my heart. Very best regards.

Reply from Rose Pickering, Customer Service Administrator at Avon Court Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.


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Current Review Score: 9.6 (9.552)

Overview of Review Score

The Review Score of 9.6 (9.552) out of 10 for Avon Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 20 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.552 for Avon Court Care Home is calculated as follows: ( (150 Excellents x 5) + (61 Goods x 4) + (20 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 232 Ratings = 4.552

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Avon Court Care Home is based on 19 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 19 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 26 Aug 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (6)

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Meet the Team (1)

Mitchelo

Mitchelo Kalendo

Job Title: Home Manager

Introducing Mitchelo Kalengo
Home Manager at Avon Court, Chippenham


“For me, kind care means treating and respecting people, as individuals.”


As a dedicated healthcare professional, Mitchelo has gained a wealth of experience in providing care and nursing support to elderly people, to enrich their lives. She is a knowledgeable and dedicated leader who is passionate about delivering the highest standards in care and quality of life for Residents.


Choosing to work in the care sector because she has a passion for people and knowing each as an individual, Mitchelo closely shares HC-One’s vision in aiming to provide the kindest care for each and every Resident. She extends this caring approach to her Colleagues and works closely with them to deliver care and support to Residents in a way that they gain the most benefit, in a warm and welcoming home.


When asked what she enjoys most about her role, Mitchelo remarked: “Going home with a smile on my face, knowing I have achieved my goals to provide quality-centred care for my Residents.”


Mitchelo has also achieved much outside of work and enjoys spending time with her family. Her proudest achievement is being a mother and still managing to enjoy her work.


If you would like to find out more about Avon Court, Mitchelo would be delighted to have an informal discussion with you over the phone to answer any questions and provide further information.