Review from N E (Daughter of Resident) published on 3 May 2023
Submitted via Postal Card • Report

Overall Experience

My mum went to Market Lavington for end-of-life care. Thankfully it was only for five days but the kindness, care and consideration shown to my mum was fantastic. The staff, not only looked after Mum but my sister as well.
Thank you to everyone for making Mum's last few days bearable.

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Review from L C (Daughter of Resident) published on 13 April 2023
Submitted via Postal Card • Report

Overall Experience

My mum spent the last five days of her life at your lovely care home. I cannot describe in words my thanks and gratitude to the staff at Market Lavington Care Home during this distressing time. Prior to Mum's discharge from the hospital staff's lovely compassionate explanation of the care Mum would

receive made my decision easy. On arrival, though barely able to communicate, colleagues treated Mum with the utmost dignity. During her last few days staff explained what I could expect. I spent many hours sitting with Mum and listening. The Market Lavington staff only ever spoke to the other residents with respect and kindness.
Thank you with all my heart to all the staff involved in caring for Mum. These staff looked after Mum and me and I will be forever grateful.

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Review from C B (Daughter of Resident) published on 13 April 2023
Submitted via Postal Card • Report

Overall Experience

Amazing - you all have been to my mum and family.
You have made Mum feel safe and as her family, us also.
This was a very hard decision we had to make as a family due to what Mum needed care-wise.
When we made the choice to come to your home we were all extremely anxious however your care/staff,

everyone, has been so kind and supportive to Mum and my family. Delivering on all that we talked about at the meeting we had.
We have been here all the time nearly and they have looked after my dad also through this sad last journey of Mum's life.
I feel more regular staff are needed, but understand its hard to get as I feel continuity is so important to build trust and friendships with the residents.
I want to thank you all. We have been able to sleep, Dad and I, on Mum's last journey in life and nothing has been too much trouble.
Mum has built a beautiful relationship with one carer (her favourite) and Mum looked forward to when she was on.
Always a lovely welcome when arriving.
We have laughed and cried together and they have at times life our spirits. My family and I (especially me) will miss you all. From the bottom of Mums and our hearts we want to thank you all so much.
Your staff (all staff) are so kind, polite and just a credit to your home in Lavington.
Lots of love from all our family to your HC-One family.
So at 100.07 tonight Mum passed away, thank you to the night staff and all the others for their kind hugs.

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Review from G G (Resident) published on 20 March 2023
Submitted via Postal Card • Report

Overall Experience

I have been in four care homes before this one, this is the best yet.

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Review from P S (Resident) published on 20 March 2023
Submitted via Postal Card • Report

Overall Experience

I enjoy it. Always kind and treated with dignity.

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Review from S O (Resident) published on 20 March 2023
Submitted via Postal Card • Report

Overall Experience

They do a good job.
Cleaners are friendly and do a good job.
The staff are kind and I laugh with them.

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Review from Philippa G (Niece of Resident) published on 23 December 2022
Submitted via Website • Report

Overall Experience

The staff here treated my Aunt with the greatest care and kindness. They kept me fully informed as her condition deteriorated and made me feel welcome to stay as long as I wanted to as her end approached. Thank you all!

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Review from Jenny M (Daughter of Resident) published on 10 November 2022
Submitted via Postal Card • Report

Overall Experience

I was really worried how Mum would cope having to become a resident in a care home. Since she arrived at Market Lavington in June, I have seen her begin to enjoy life a little more!
The carers have worked hard to build lovely relationships with her which we really appreciate as a family. Mum says

she is warm and comfortable and absolutely relishes the fantastic food she is given - there is clearly a very talented kitchen team and chef!
I am confident the team of nurses and brilliant carers keep Mum feeling safe, secure and as confident as possible. I would not want Mum anywhere else.

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Review from Rebecca H (Daughter of Resident) published on 12 October 2022
Submitted via Postal Card • Report

Overall Experience

I, and as a family are extremely grateful for all the help and support given to us and Dad. We consider ourselves as part of your team.

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Review from Michele C (Daughter of Resident) published on 12 October 2022
Submitted via Postal Card • Report

Overall Experience

My father moved into Market Lavington after a long stay in hospital. Moving to a care home was daunting for us all. However, after visiting Dad the next day, I found him happy, clean-shaven and well-cared for. I cannot fault the care home. All the staff and I mean all staff, are friendly and helpful.

The home and Dad's room is always clean and tidy and the general feeling around the home and with the staff is a happy one. To sum it up 'one big happy family'.

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Review from J B (Niece of Resident) published on 27 September 2022
Submitted via Website • Report

Overall Experience

My uncle moved to Market Lavington Care Home less than a month ago. In that time, with the proper care and attention he receives every day, he has bloomed. He has colour back in his cheeks, is more alert, eating better and even wanting to sit in the garden (for the first time in nearly 4 months).
The

dedication shown at all levels of staffing is most gratifying. My uncle is happy and content and so am I, knowing he is being cared for as he should be. Thank you all very much.

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Review from A H (Son of Resident) published on 13 September 2022
Submitted via Postal Card • Report

Overall Experience

Overall we were happy with the care received by my mum at the home. She was well looked after and always included in all the activities as far as possible.
We were particularly pleased with the care and support she had towards the end of her life which was very much appreciated by our whole family.

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Review from Georgie W (Daughter of Resident) published on 28 July 2022
Submitted via Website • Report

Overall Experience

My mum has been in Market Lavington Care Home for four and a half years. I felt I needed to write an updated review as the home has undergone a complete renovation recently. This has been a resounding success, the whole home is sparkling bright and like a new pin, it is a pleasure to visit and spend

time with Mum, who now lives upstairs, with a new family of staff who looks after her so kindly, professionally and respectfully.
A caring comfortable home like this for one's relative brings great peace of mind at a difficult time, I couldn't recommend it more.

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Review from June W (Friend of Resident) published on 21 June 2022
Submitted via Postal Card • Report

Overall Experience

I usually visit once a month and always found the home to be a happy place with caring staff. Staff always on hand to help with any questions or help that is required.

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Review from Douglas M (Resident) published on 9 June 2022
Submitted via Postal Card • Report

Overall Experience

I have been very well treated by all members of staff with whom I have come into contact with. I have found them to be technically competent, courteous and friendly. I have been made to feel very welcome and assisted in settling into my new surroundings in a very relaxed and friendly manner. Any concerns

or questions I have raised have been discussed in an open and friendly manner and resolved to my satisfaction. I have been made to feel welcome and part of the group.

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Review from Marie P (Daughter of Resident) published on 30 May 2022
Submitted via Website • Report

Overall Experience

My lovely mum (88 years) has been through a very traumatic 7 weeks in hospital made worse by her early onset dementia symptoms so I can not thank the staff enough for the welcome she was given making her feel safe after her transfer to the home for assessment. The care she has been given in the last

three days since her arrival has made me feel much more at ease knowing she is being attended to by people who really care and are taking the time to understand her needs. Thank you, everyone.

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Review from Dennis S (Resident) assisted by family/friend published on 21 April 2022
Submitted via Postal Card • Report

Overall Experience

I have been more than satisfied for the wonderful care and attention that I have received in the period I have been here. I thoroughly would recommend it to anyone.

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Review from Denise P (Daughter of Resident) published on 19 April 2022
Submitted via Postal Card • Report

Overall Experience

I have been extremely happy with the care and support that has been shown to my father. He is happy and content with the care and love he has found here. It has taken a lot of the worry and concern I have for him as I live 150 miles away from him. Thank you.

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Review from Anita S (Daughter of Resident) published on 19 April 2022
Submitted via Postal Card • Report

Overall Experience

Cannot express enough how caring all the staff are here. Our first time as a family using the care system and our mum has been so looked after.

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Review from J S (Niece of Resident) published on 7 April 2022
Submitted via Website • Report

Overall Experience

Haven't been able to get into the care home since the beginning of February because of lockdowns. Have been round once a week to drop stuff off, there doesn't seem to be many staff around. My aunt will be 98 in July and before covid, we were able to bring her out for coffee and to stay for the odd weekend.

It's very difficult for her to understand why we can't see her or bring her out when we are all fully vaccinated and taking tests. We are told that we have to live with covid now and restrictions in most places have been scrapped, yet we still have to wear full PPE when we can visit even after a negative test. She is hard of hearing so wearing a mask all the time means she can't hear and makes any visit hard work.

Reply from Julie Caygill, Hospital Liaison Team Administrator at Market Lavington Care Home

Thank you so much for the Carehome review for Market Lavington and the good review overall, it is very much appreciated. With regard to your concerns regarding visiting we know that you are in very regular contact with the home and note that you have been continuing to have window visits. The government restrictions for visiting continue, however, we are pleased to note that these are easing very slightly and our central colleagues have sent out an update letter to all our relatives which we hope you have or will receive in the very near future. Our client group remains incredibly vulnerable, so we continue to do everything we can to protect them as you allude to. We are investigating a different hearing loop system which might help your aunt, although the team do not have issues in communicating generally with her so we were very sorry to read that. We look forward to celebrating your aunt’s 98th birthday in July, plans are already afoot. Please do contact the home manager if you have any further concerns, we know we talk to you regularly, so this would be very helpful. Thank you again for your kind review.

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Market Lavington Care Home

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