Review from Denise P (Daughter of Resident) published on 19 April 2022
Submitted via Postal Card • Report

Overall Experience

I have been extremely happy with the care and support that has been shown to my father. He is happy and content with the care and love he has found here. It has taken a lot of the worry and concern I have for him as I live 150 miles away from him. Thank you.

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Review from Anita S (Daughter of Resident) published on 19 April 2022
Submitted via Postal Card • Report

Overall Experience

Cannot express enough how caring all the staff are here. Our first time as a family using the care system and our mum has been so looked after.

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Review from J S (Niece of Resident) published on 7 April 2022
Submitted via Website • Report

Overall Experience

Haven't been able to get into the care home since the beginning of February because of lockdowns. Have been round once a week to drop stuff off, there doesn't seem to be many staff around. My aunt will be 98 in July and before covid, we were able to bring her out for coffee and to stay for the odd weekend.

It's very difficult for her to understand why we can't see her or bring her out when we are all fully vaccinated and taking tests. We are told that we have to live with covid now and restrictions in most places have been scrapped, yet we still have to wear full PPE when we can visit even after a negative test. She is hard of hearing so wearing a mask all the time means she can't hear and makes any visit hard work.

Reply from Julie Caygill, Hospital Liaison Team Administrator at Market Lavington Care Home

Thank you so much for the Carehome review for Market Lavington and the good review overall, it is very much appreciated. With regard to your concerns regarding visiting we know that you are in very regular contact with the home and note that you have been continuing to have window visits. The government restrictions for visiting continue, however, we are pleased to note that these are easing very slightly and our central colleagues have sent out an update letter to all our relatives which we hope you have or will receive in the very near future. Our client group remains incredibly vulnerable, so we continue to do everything we can to protect them as you allude to. We are investigating a different hearing loop system which might help your aunt, although the team do not have issues in communicating generally with her so we were very sorry to read that. We look forward to celebrating your aunt’s 98th birthday in July, plans are already afoot. Please do contact the home manager if you have any further concerns, we know we talk to you regularly, so this would be very helpful. Thank you again for your kind review.

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Review from Jennifer H (Sister of Resident) published on 25 March 2022
Submitted via Website • Report

Overall Experience

It has been impossible to visit this month because of Covid restrictions but when I last visited in January my sister was cheerful and alert and seemed to have a good relationship with the staff who, of course, have been under great pressure. She was talkative and pleased to see me. I hope when the

situation improves the she will have more opportunities to meet other residents.

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Review from S K (Daughter of Resident) published on 17 February 2022
Submitted via Website • Report

Overall Experience

My dad was transferred from hospital to this care home mid January. The room was always clean.
He was treated with care and kindness from all of the staff before his passing on the 13th February.
The staff were very supportive to me and other members of the family during our visits at a difficult

time.

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Review from Lesley S (Daughter of Resident) published on 18 January 2022
Submitted via Postal Card • Report

Overall Experience

My mother was treated kindly and had plenty of choice regarding meals. The room always looked clean when we visited and the facilities were good. The security is good at this care home and the management team always replied to emails very quickly and sorted any queries I had well.

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Review from S G (Wife of Resident) published on 10 January 2022
Submitted via Postal Card • Report

Overall Experience

My spouse was well looked after, he felt safe and cared for. He was always highly complimentary about the staff and the food. Whenever I visited there was always a warm and lovely atmosphere around the home generally.

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Review from James P (Resident) published on 8 December 2021
Submitted via Postal Card • Report

Overall Experience

It has been a very pleasant and enjoyable experience staying at Market Lavington Care Home.

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Review from Wendy L (Resident) published on 22 November 2021
Submitted via Postal Card • Report

Overall Experience

I enjoyed my stay here.
The service was very good and the food was excellent.

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Review from L O (Daughter of Resident) published on 19 November 2021
Submitted via Postal Card • Report

Overall Experience

My mother was extremely well cared for during her almost 6 year stay here. The staff are wonderful and Mum was treated so well. In the final 2 weeks of her life, Mum was treated with kindness and dignity and I and my brothers were also cared for as we sat with her. The staff are all kind and caring.

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Review from Andrea E (Daughter of Resident) published on 9 November 2021
Submitted via Website • Report

Overall Experience

The staff at Market Lavington Care Home provided wonderful care for my stepmother. Qualities such as good communication and kindness were appreciated especially as I lived miles away. They kept her safe during the COVID pandemic and provided a friendly and caring environment. Thank you.

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Review from Jane B (Wife of Resident) published on 29 October 2021
Submitted via Postal Card • Report

Overall Experience

My husband was admitted to be assessed as to his needs he, however, rapidly declined and was confirmed end of life. Staff have been amazing. I'm so pleased that my husband was not in a hospital environment, the room here was intimate and homely, staff fed me and nothing was too much trouble. As my husband's

carer, I was able to visit daily and stay overnight. My husband's last two weeks were what he would have wanted and I'll always be eternally grateful.

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Review from Georgina B (Resident) published on 27 October 2021
Submitted via Postal Card • Report

Overall Experience

I am very happy with the service I get. The carers are very caring and do all they can to help you. The room is kept clean. The food is plentiful and nice. At the present time, I can find no fault. I would not hesitate to recommend it to anyone.

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Review from David S (Resident) published on 21 October 2021
Submitted via Postal Card • Report

Overall Experience

I enjoy the food here.
The staff are always smiling.

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Review from Gwendeline B (Resident) published on 21 October 2021
Submitted via Postal Card • Report

Overall Experience

I have been in this room for 3 and a half years and I've made it homely with lots from home after a bad fall and smashing my left hip. I was rushed to hospital and after a few weeks, an ambulance brought me here at 8 o'clock in the morning. I am very happy here with a lovely view of very old Ash and

Maple trees, which was the old vicarage garden, but now part of the carpark. There are tables and chairs just outside my French doors which have a high stone step down onto the tarmac. My door is open most of the day, weather permitting. I can't walk very far. I have balance problems too, as well as ulcerative colitis since the age of about 15.

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Review from Violet L (Resident) published on 19 October 2021
Submitted via Postal Card • Report

Overall Experience

This is my home and I love living here. The staff are my family.

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Review from Bruce J (Son of Resident) published on 12 October 2021
Submitted via Postal Card • Report

Overall Experience

The staff are always friendly and helpful and provide very good care for my mum.
Her room was clean and tidy, better than it has been in the past.

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Review from M D (Daughter of Resident) published on 11 October 2021
Submitted via Postal Card • Report

Overall Experience

Mum is really happy here. It is obvious she is well cared for and the staff are really diligent and caring.

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Review from R B (Son of Resident) published on 11 October 2021
Submitted via Postal Card • Report

Overall Experience

So far we found everything fine. Care seems good, and my mother is happy.

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Review from David R (Resident) published on 11 October 2021
Submitted via Postal Card • Report

Overall Experience

The service I get is very good on all counts.

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Market Lavington Care Home

Care Provided by Market Lavington Care Home

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