Review from J K (Sister of Resident) published on 4 August 2021
Submitted via Postal Card • Report

Overall Experience

I visit with my husband to see my sister. It is always nice and clean and the staff are very friendly, it is difficult to get into this place because of COVID, we have to make an appointment and the phone just rings and rings! Sometimes we have had to abandon visiting her due to this problem. Also,

we have to stand at the front door pressing the bell several times before anyone comes!

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Review from G G (Respite Resident) published on 24 June 2021
Submitted via Postal Card • Report

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I've never been so happy.

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Review from Susan C (Daughter of Resident) published on 14 June 2021
Submitted via Website • Report

Overall Experience

Mum went to Market Lavington as part of the NHS hospital discharge process. After 6 weeks she became a permanent resident, and has now been there for 7 months. Since arriving, her health has really improved due to the care of the nursing staff, and the good food. Mum has high nursing needs which are

met. Despite her lack of mobility, Mum has been able to have tea in the garden, and can be included in the minibus outings. This is our first experience of a care/nursing home, and we've found the Management communication style is open and friendly; responses to emails are prompt, and we have found it easy to get updates on Mum's progress. The care staff are kind and helpful, and welcoming when we visit. During the pandemic when rules were strict, we always felt Mum was safe, and that the quality of care was a priority.

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Review from Sally Y (Daughter of Resident) published on 10 May 2021
Submitted via Postal Card • Report

Overall Experience

Mum was in the care home for three months, having spent time in hospital Mum went to Market Lavington for convalescence and was very well looked after at this time. They were so kind and understanding with all the Covid problems we are coping with. Every time I rang they were more than happy to talk

to me. Mum was happy in their care. Unfortunately, we could not visit the care home due to Covid restrictions but were very pleased they could arrange video Whatsapp links with Mum.

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Review from V C (Resident) published on 21 April 2021
Submitted via Postal Card • Report

Overall Experience

Since I arrived here in 2016 I have settled in really well (or I think so) everyone is friendly and helpful. It will be much nicer when we have a garden space to sit in. No complaints.

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Review from W E (Daughter of Resident) published on 15 April 2021
Submitted via Postal Card • Report

Overall Experience

Most of the staff are excellent, the problem I have is with the physical state of the room. As far as I am concerned, security is non-existent. My mother's french doors are extremely draughty; ants crawl under them, and anyone from the outside could just pull them open.

Reply from Diane Kerwin, Hospital Liaison Team Administrator at Market Lavington Care Home

Many thanks for writing a review. Thank you for your very positive comments about the team at Market Lavington, this is much appreciated.

The environment is challenging, but we are very pleased to announce that there is significant investment for Market Lavington. There is a plan to replace the doors in your Mother’s room, and the patio doors will be included in the refurbishment plans. Currently, the patio doors are locked at night, and we have checked they cannot be opened from the outside and an added benefit is that the rear garden of Vicarage Gardens are also locked at night so visitors cannot enter the garden area. We have also had a draught excluder added to the door while we await the refurbishments.

We have not had reports of any ants, and the staff have not reported any issues, but thank you for telling us, and we will ensure we act if this is a problem in the coming warmer months.

Thank you again for your feedback.

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Review from A W (Resident) published on 14 April 2021
Submitted via Postal Card • Report

Overall Experience

Have been a resident for two years. Have made good friends.
Food is good. Staff are helpful.

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Review from Kathleen D (Resident) published on 7 January 2021
Submitted via Postal Card • Report

Overall Experience

I was very sad to part with my home etc however since my stay at the care home I could not be happier and so looked after in every way. I should like to praise Market Lavington for the wonderful care I am receiving.

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Review from Patricia M (Wife of Resident) published on 10 December 2020
Submitted via Postal Card • Report

Overall Experience

The love, care and compassion that every one of the staff gave to my husband in the last week of his life was second to none. Our family could visit when we wanted to, nothing was too much trouble and I would recommend this home to anyone.

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Review from D B (Resident) published on 22 October 2020
Submitted via Postal Card • Report

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Relief to arrive and to be met with kindness.

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Review from S P (Daughter of Resident) published on 10 August 2020
Submitted via Postal Card • Report

Overall Experience

Visiting having restarted I travelled over from Northern Ireland and was permitted more than one visit per week. I am so pleased that this has been allowed. My mum appears clean, well dressed and happy. I have been very pleased with mum's care overall.

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Review from K F (Son of Resident) published on 8 July 2020
Submitted via Postal Card • Report

Overall Experience

The staff are always friendly and attentive to my mother. The staff always seem genuinely interested in the happiness of my mother. A friendly welcoming place, my mother's home.

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Review from Sandra W (Wife of Resident) published on 15 August 2019
Submitted via Postal Card • Report

Overall Experience

My husband has been there since June 2019 and he is very well looked after.
Thank you very much.

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Review from E A (Daughter of Resident) published on 19 October 2018
Submitted via Postal Card • Report

Overall Experience

During the two months I was visiting the Market Lavington Care Home, I found all members of staff across the board to be very helpful, friendly and caring.
The home was always spotlessly clean and very well maintained. The menu's offered a good range of interesting and tempting home cooked options

and all dietary needs were catered for.
We saw residents enjoying various in-house entertainment and being taken out on trips. Excellent on-site hairdressing facilities are available.
My mother's personal care was to a very high standard. She was treated with respect and dignity and encouraged to maintain as much independence as possible but never pushed beyond her comfort zone.

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Review from Ann Marie C (Daughter of Resident) published on 17 October 2018
Submitted via Postal Card • Report

Overall Experience

Mum was welcomed into Market Lavington Care Home with cares and smiles and humour. All staff have been sensitive and responsive to her needs including her preferred times of getting up/washed/dressed. Mum has had very regular and gentle nursing care to bandage her legs which are so much better than

when she was in hospital. Food has been varied and tasty.

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Review from M H (Daughter of Resident) published on 20 September 2018
Submitted via Postal Card • Report

Overall Experience

Overall very satisfied with care.
There was an incident at the beginning of my father's stay. I came to visit at 2pm and found him with wet trousers and pants, as no one had checked he was wearing a pad.
The same had happened with his pyjamas. This was obviously distressing.
However, after informing

the staff this was rectified and did not recur.
My father was content for the rest of the visit.

Reply from Clare Sheehan, Careline Advisor at Market Lavington Care Home

Thank you for your kind comments overall regarding the care of your Father. We apologise for the incident at the beginning of your Father’s stay at the Home but are pleased to hear that you felt that your concerns were dealt with promptly once brought to our attention and he was content with the remainder of his stay with us.

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Review from Susan E (Daughter of Resident) published on 12 September 2018
Submitted via Postal Card • Report

Overall Experience

My mother has been in the above care home since November 2017 after being sent there from hospital for an NHS bed for 6 weeks after a fall. The decision was made by the family that she could no longer be cared for at my brother and sister-in-law's home as she wasn't mobile. She has lived with them and

their family for 9 years.
Mum has settled in quickly thanks to the warm welcome, gentle care and patience of the manager and her fantastic team. Any queries we have are always dealt with quickly. Lovely atmosphere, good staff morale. Thanks a million Market Lavington for looking after our beloved mother.

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Review from Jacqueline C (Wife of Resident) published on 7 September 2018
Submitted via Postal Card • Report

Overall Experience

My husband spent 5 days in this care home and he was happy, well looked after and fed well. No complaints.

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Review from Alison T (Daughter of Resident) published on 24 July 2018
Submitted via Postal Card • Report

Overall Experience

I can't speak highly enough on behalf of my mother. The care she has had in last 5 years up till her death last week. She has been treated as an individual, nursing care was wonderful. The only thing that let it down was the poor food, which I feel, would have made it so much better.

Reply from Clare Sheehan, Careline Advisor at Market Lavington Care Home

Thank you so much for your lovely comments about the care your Mother received until her passing recently. The staff team pride themselves on the care and kind relationships we develop with our lovely Residents, so your comments are really appreciated. We are sorry you felt the food fell short of the standards you expected and will make sure we discuss this with the HC-One hospitality team to see where there may be areas we might improve. Thank you again for taking the time to make your comments , they are really important to us.

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Review from R J (Son of Resident) published on 11 July 2018
Submitted via Postal Card • Report

Overall Experience

My mother was admitted to the home at very short notice and all staff and management helped to make the process as easy as possible. The care that my mother received from all staff, be they cleaners, carers, caterers or nurses, was kind and considerate at all times.
The staff clearly did all that

they could to maintain my mother's dignity whilst making her comfortable. Their efforts made a very difficult time more bearable for all concerned.
Thanks to all.

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Market Lavington Care Home

Care Provided by Market Lavington Care Home

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